Exhibit B - Non-Cost Factors.docx

EXHIBIT B – NON-COST FACTORS

Competitive Solicitation: 00624 Security Guard Services

Bidder: _________________________________ Type/print full legal name of bidder company

Instructions:

Note: Bidders must follow the instructions outlined in this Exhibit.

1. Add bidder’s business name above and follow the instructions below.

2. Review and respond to all questions. ALL bidders must respond to all Requirement IDs (REQ), using this document only.

3. Provide a written response in the Written Response column that addresses how the bidder meets or exceeds each requirement.

a. Supporting Information. Please make sure to include references in Exhibit A – Bidder’s Certification that align with the information provided in this exhibit. Enterprise Services may request additional information or references to help verify the information provided by the bidder in this exhibit. A bidder’s failure to provide requested information to Enterprise Services within five (5) business days may result in disqualification.

b. Bidder’s Commitments. The bidder’s responses to the performance requirements below will be incorporated into such awarded bidder’s contract, if awarded. Therefore, the bidder is cautioned to propose only commitments that it can fully meet throughout the term of the contract. If an awarded bidder is unable to meet the terms of the contract, they will be in breach and subject to termination and/or damages as described by the contract. Please see Exhibit D – Contract.

c. No Identifiable Information in Bidder’s Exhibit Response. The State intends to conduct anonymous evaluations to minimize the risk of any potential bias. Bidders must not include any business names, logos, employee’s names (replace with position title or role), or other specifically identifiable information in their responses to this exhibit. The State will review all bid submittals prior to forwarding them to evaluators if the State finds identifying information in the submittal, Enterprise Services will notify the bidder and allow them two (2) business days to correct and return their response. Bidders will not be allowed to alter any other information other than to remove the identifying information. If the bidder does not make the required adjustments, Enterprise Services will make modifications to remove the identifying information and deduct two (2) points from the bidder’s score for this exhibit.

d. Page Limit. Bidder’s responses must fully demonstrate knowledge of the subject matter. Limited responses may receive lower scores than those that more fully demonstrate knowledge of the subject matter. Each written response must be complete and will be evaluated on its own merits. However, conciseness is also preferred, and the following limits are provided:

i. Links to external content or embedded documents are not allowed and will not be evaluated.

ii. Each REQ has a page count limit. Any text in excess of the stated page count limit be deleted prior to forwarding the submittals to the evaluation team.

iii. This document must be submitted using this Exhibit B – Non-Cost Factors form and must be a .docx. Other files and filetypes will not be accepted.

4. Submit the exhibit as a Microsoft Word document (.docx) without modifying the formatting. If you need to print out this document for any reason, please note this document is sized Legal 8.5” x 14”.

EVALUATION

Bidders written response to the Performance Requirements will be evaluated as follows:

REQ ID 1. Company Experience. Available Points: 250 Company Experience. The State is seeking to award contracts to bidders who have substantial industry knowledge and experience in security guard services.

To meet the minimum acceptable standard [0%]: Bidder must have completed at least three projects that are similar in scope in the last three years, and list customer organization type (private, local government, etc), scope of services, and cost of project.

For the scope of the service, provide a description of tasks completed, any challenges faced and how those were handled, results, any metrics used. Bidder must demonstrate that the scope of services is similar to the services being procured.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state that exceeds the minimum acceptable standard above by: listing project examples that more closely align to the scope/value of this contract, and/or type of customers served.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need.

Response Limit: No greater than 2 pages.

How many projects similar in scope completed in the last 3 years:

Project 1 Title:

(a) Customer Organization Type and/or Name:

(b) Scope of Services:

(c) Cost :

Project 2 Title:

(d) Customer Organization Type and/or Name:

(e) Scope of Services:

(f) Cost:

Project 3 Title:

(g) Customer Organization Type and/or Name:

(h) Scope of Services:

(i) Cost:

REQ ID 2. Customer Service. Available Points: 250 Customer Service. The State is seeking to award contracts to bidders who can provide excellent and timely customer support and communications.

To meet the minimum acceptable standard [0%]: Bidder, as specified in Exhibit D – Contract 8.6, must provide:

(a) Customer/purchaser support via telephone and email from 8 AM to 5 PM Pacific Time,

(b) Response Time Commitments:

a. respond to customer/purchaser routine requests within 72 hours.

b. Respond to quote requests within 72 hours.

(c) Have an escalation process for any customer service issue that is not resolved within 72 hours.

(d) An ongoing customer feedback process demonstrating bidder’s approach to proactively seek, collect, and resolve any negative customer feedback.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by offering excellent and timely customer support, communication, response time, escalation, and customer feedback processes that exceed the minimum acceptable standard above.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need.

Response Limit: No greater than 1 page.

(a) Customer Service Hours (in PST):

(b) Response Time Commitment:

· For customer routine questions. This response time is the time for a resolution/answer to a routine question. Routine questions are questions about the scope of work, process of work, status of current projects, invoicing, or reporting.:

· For quote requests. This response time is the time for a fully completed quote to be sent to the Purchaser, assuming the Purchaser has included relevant information in prior correspondence.:

· Other, please specify:

(c) Customer issues escalation process:

(d) Ongoing Customer Feedback Process:

REQ ID 3. Recruitment and Retention Available Points: 300 Recruitment and Retention. The State is seeking to award contracts to bidders who have qualified personnel and sufficient staffing level (as employees or subcontractors) to support the State’s projects throughout the term of this Contract.

To meet the minimum acceptable standard [0%]: Bidder must provide the following:

(a) retention data for the last 3 years to include: average length of employment or subcontractor agreement; turnover rate of employees and/or subcontractors.

(b) bidder’s recruiting process to find and hire qualified and diverse personnel and/or subcontractors.

(c) vetting process of employees and/or subcontractors (e.g. interviewing, checking references and samples of work, etc.) to verify their qualifications.

(d) continued education and training process and requirements for employees and/or subcontractors.

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by providing additional details regarding retention, recruiting, vetting, and continued education/training for hiring and retaining employees and subcontractors that exceed the minimum acceptable standard above.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need.

Response Limit: No greater than 5 pages.

REQ ID 4. Employee On-Boarding and Coverage. Available Points: 300 Employee On-Boarding and Coverage. The State is seeking to award contracts to bidders who have qualified personnel and sufficient staffing level (as employees or subcontractors) to support the State’s projects throughout the term of this Contract.

To meet the minimum acceptable standard [0%]: Bidder must provide the following policies and procedures for:

(a) employee onboarding process including employee expectations,

(b) employee planned and unplanned absences and coverage,

(c) additional training as required by the assigned worksite (agency or organization),

(d) coverage for rapid response assignments (services needed immediately or under 48 hours, or for assignments that are short in duration (less than one month), or for a short shift (less than six hours a day).

Bidders who do not meet this minimum acceptable standard will be disqualified from further consideration.

Added value: In the written response, demonstrate added value to the state by providing additional value in employee onboarding, coverage, cross-training, backfilling, mentoring, training plans and training coordinators that exceed the minimum acceptable standard above.

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need.

Response Limit: No greater than 5 pages.

REQ ID 5. Incident Training and Implementation Available Points: 500 The State is seeking to award contracts to bidders who have qualified and prepared personnel to support the State’s projects throughout the term of this Contract.

To meet the minimum acceptable standard [0%]: Bidder must certify in Exhibit A – Bidder’s Certification that they meet all pre- and post- training requirements specified in by RCW 18.170 (see, e.g., RCW 18.170.105) and WAC 308-18 (see, e.g., WAC 308-18-300 and WAC 300-18-305).

Added value: In the written response, demonstrate added value to the state by exceeding the minimum acceptable standard above by demonstrating the following related training curricula, policy, and procedure (from assessing, to acting, to reporting), as well as prioritizing de-escalation training and tactics, for all of the following:

(a) Routine patrols.

(b) Front desk monitoring.

(c) First Amendment Auditors.

(d) Suspicious Person.

(e) Suspicious Package.

(f) Irate Customer.

(g) Medical emergencies (including overdoses).

(h) Engagement with the unhoused population.

(i) Armed Individuals.

(j) Domestic Violence/Abuse.

(k) Lost or Missing Child.

(l) Workplace violence.

(m) Theft or vandalism.

(n) Mental health disorders and mental health crises.

(o) Bomb threats.

(p) Emergency response.

(q) Electronic security systems.

(r) Anger management.

(s) Crisis intervention.

(t) First Aid/CPR/AED.

(u) Narcan administration and related training.

(v) Non-Lethal weapon safety and use of force (for Category 2 only).

(w) Firearm safety and use of force (for Category 3 only).

(x) Vehicle patrols (for Category 4: Vehicles only).

Written Response Required. Provide as much information as needed to address the Performance Requirement and Stated Business Need.

Response Limit: No greater than 10 pages.

EXHIBIT B – NON-COST FACTORS (REV 1/22/25)

Return this exhibit to Procurement Coordinator at: descontractsteamapple@des.wa.gov PAGE 2 image1.jpeg