ESBD_File_346840_8 RFP 608-24-966 Attachment G - Evaluation Criteria.pdf

Page 1 of 3 RFP No. 608-24-96646 Vehicle Title Forms

Attachment G

Evaluation Criteria

The following sections will serve as an outline for Respondents’ responses. At a minimum, Respondents must address all following sections in their Responses to be considered for evaluation. Respondents must clearly denote which section and subsection their responses pertain to, for example, “Section 1(a) Response:”, etc.

Total Points Available: 60 points

1. Proof of Ability to Meet State Needs (30 points)

Respondent shall provide documentation that demonstrates Respondent has the capability and experience to meet the requirements of this Solicitation, including but not limited to:

a. Documentation detailing the number of contracts as well as duration of the contracts that Respondent has executed with public entities for similar commodities within the last five years.

b. A summary of Respondent’s experience providing products/services similar to those requested by this Solicitation.

c. Documentation detailing the amount of sales of vehicle title certificates or similar products within the scope of this Solicitation that Respondent has sold to public entities within the past three years. Required proof of sales may be demonstrated in the form of a summary of the total sales reported, which shall include the total amount of sales to public entities. This detailed file may be submitted as a separate attachment and shall be titled “Sales to Public Entities”. TxDMV reserves the right to request copies of purchase orders and/or invoices for verification or clarification.

d. Outline of project plan and time requirements to provide first proofs of Deliverables.

e. Respondent’s statement of guarantee to be able to provide delivery of first order of

Deliverables no later than September 10, 2024.

f. Respondent must state whether any of Respondent’s clients have terminated a contract with Respondent for default within the last five years and whether any of Respondent’s clients have assessed liquidated damages against Respondent within the last five years.

g. Also provide the following information:

i. Name of client;

ii. Contact title, name, business address, phone number, and email address; and

iii. A brief description of the project (includes statement of work (“SOW”) performed and indicate whether Respondent was the prime contractor or a subcontractor.

2. Qualifications of Staff and Key Personnel (9 points)

2.1. The Respondent must provide documentation demonstrating staff capability specific to this

Solicitation including but not limited to:

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a. Key personnel resume illustrating qualifications to perform the services described in the solicitation. Resumes should include experience levels as well as any certification documentation in relevant areas.

b. Respondent must identify key partnerships and subcontractors it intends to leverage for the project, and specify the tasks/ activities and level of responsibility each will have with the project.

2.2. Respondent shall provide documentation that states the qualifications and capabilities of each of their key personnel. Information may include but is not limited to:

a. Each individual’s name and title.

b. Education.

c. Training.

d. Specific work to be performed and services to be provided, if awarded.

e. Qualifications and relevant experience that makes the proposed individual suitable for their designated role on this Contract, if awarded.

f. Whether the person is an employee or a subcontractor of the Respondent.

g. Any additional information that indicates the individual’s ability to successfully perform the services required under this Solicitation.

3. Respondent Remediation Procedures (9 points)

Respondent shall describe its procedures for remedying scenarios that may arise throughout the life of the Contract including:

a. Late shipments.

b. Damaged shipments.

c. Incomplete shipments.

d. Shipments with missing and/or erroneous sequential numbers.

e. Missing seal on secure delivery truck.

f. Sourcing new supplier(s) on short notice (e.g., the current supplier has a quality control issue or supply chain issue).

g. Ink blend used in the printing of the Deliverables experiences a quality control issue or is otherwise unavailable and has to be sourced from alternative vendor on short notice.

4. Continuity of Operations and Disaster Recovery Plan (9 points)

Respondent shall describe its disaster recovery plan for a variety of scenarios, including but not limited to:

a. A printing and processing facility providing the Deliverables is destroyed or rendered inoperable by a natural disaster (e.g., hurricane, flood, tornado, etc.).

b. Printing and processing equipment of the Deliverables is rendered inoperable by mechanical breakdown of the equipment/components or workforce shortages.

5. Escalation Protocol (3 points)

Respondent’s Proposal shall describe an escalation protocol for TxDMV’s consideration to collaboratively resolve issues encountered during the term of any Contract resulting from this

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Solicitation. The escalation protocol must explain how issues or complaints are prioritized and resolved and the average amount of time required for resolution.

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