ESBD_File_346840_4 RFP 608-24-966 Attachment C - Statement of Work v_1.pdf

RFP No. 608-24-96646 Page 1 of 16 Vehicle Title Forms

Attachment C

Statement of Work

Table of Contents

1. Scope

2. TxDMV Responsibilities

3. Contractor Requirements

4. Deliverables Proofs and Samples

5. Estimated Quantities

6. Deliverables Requirements and Security Features

7. Deliverables Specifications, Packaging, and Delivery

8. Shipment Loading Instructions

9. Shipping Security

10. Delivery

11. Deliverables Acceptance and Refusal

12. Printing Plant Security

13. Performance Measures

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1. Scope

The purpose of any Contract resulting from this Solicitation is for the Contractor to design, print, and deliver the following secure forms for the Vehicle Titles and Registration Division (“VTR”) of the Texas Department of Motor vehicles (“TxDMV”):

• Texas Certificate of Title (Form 30-C);

• Certified Copy of Texas Certificate of Title (Form 30-CCO);

• Texas Salvage Vehicle Title (Form VTR-222-S); and

• Texas Nonrepairable Vehicle Title (Form VTR-222-NR)

The above forms, including their production and delivery, are hereafter referred to as

“Deliverables.” The Contractor shall provide the Deliverables in accordance with the Contract and supplementary instructions, if any, that may be provided at the time of each order.

All Deliverables under the Contract must be provided at the quantities estimated and in a manner consistent with industry standards, customs, and best practices. Deliverables are subject to inspection and acceptance by the TxDMV Contract Monitor or a TxDMV authorized representative at any time, to ensure compliance with all terms and conditions of the Contract.

Initially, the Contractor will print and deliver the Deliverables according to the specifications provided in this Solicitation and as per the samples provided in Attachment D of the Solicitation, with the exception that upon the award of the Contract, the Contractor will collaborate with

TxDMV to revise some of the pre-printed content, the possibility of modifying the type of watermark used and including additional security features that do not result in programmatic changes to the department’s systems.

At a later date within the Contract period, Contractor will collaborate with TxDMV to design new

“8 ½ x 11” forms, which may include, but are not limited to, a new form layout, watermark, as well as the addition of enhanced security features. This process will include providing new proofs of the redesigned forms and providing sufficient quantities of replica samples of each form for department programming changes and test printing.

2. TxDMV Responsibilities

2.1 TxDMV agrees to designate a TxDMV Contract Monitor that is authorized to administer activities that include, but are not limited to, non-legal notices, consents, approval, inspections, requests, or other general communications provided for or permitted under the

Contract. The TxDMV Contract Monitor will be indicated on the Purchase Order and may be changed by providing written notice to the Contractor.

2.2 Notwithstanding anything to the contrary in the Contract, TxDMV reserves the right to check the Contactor’s, its employees, and/or Subcontractor(s) background and make a determination as to approving or rejecting the use of a Contractor’s employee and/or

Subcontractor. Any negative background checks, in TxDMV’s sole and absolute discretion, may result in disqualification of the Contractor’s employee and/or Subcontractor. Reference

Section KK of Attachment B of the Solicitation for additional background check requirements.

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2.3 Notwithstanding anything to the contrary in the Contract, TxDMV reserves the right, in its sole and absolute discretion, to refuse entry, remove, or require the immediate removal of a

Contractor’s employee and/or Subcontractor deemed unsatisfactory. Reference Sections JJ and RR of Attachment B of the Solicitation for additional personnel requirements.

3. Contractor Requirements

3.1 Minimum Experience and Qualifications

In order to be considered for evaluation, Respondent must be a company engaged in the business of providing large scale design, printing/ manufacturing, and secure delivery of high-quality, secure forms, utilizing company owned printing equipment and shipping facilities, for a minimum of four years within the last six years. Large scale is defined as an amount that meets at least 50 percent of the estimated quantities stated in Section 5 of this Statement of Work.

Consequently, recent start-up businesses do not meet the requirements of this Solicitation. A start-up business is defined as a new company with no previous operational history or expertise in the relevant business and is not affiliated with a company with that history or expertise. TxDMV reserves the right to not award a Respondent should TxDMV determine that the risk of default on behalf of the Respondent is too great of a risk for the state. TxDMV reserves the right to request a copy of the Respondent’s audited or un-audited financial statements.

3.2 Designated Project Manager

The Contractor shall designate a “Project Manager” and provide a direct phone number and email address. The Project Manager will be authorized to administer day-today operational activities that include, but are not limited to, processing orders, providing proofs, accepting proof approvals, providing specific shipping and delivery instructions, and liaising with the printing plant, accepting notice of missing, mis-numbered, or defective Deliverables, or other general communications.

The Project Manager shall have a minimum of three years’ experience within the last five years and be a permanent staff employee of the Contractor. The Project manager may be changed by providing written notice to the TxDMV Contract Monitor.

3.3 Quality Assurance Plans

The Contractor shall maintain for the life of the Contract and all renewals a comprehensive, continuous, and measurable Quality Assurance Plan. The plan shall include:

a. Strategies and processes to promote quality;

b. Procedures to periodically measure and report quality performance to TxDMV throughout the contract period; and

c. Controls to be used within the project to assure quality and consistency throughout the term of the Contract.

3.4 Future Form Enhancements

TxDMV, in its sole discretion, reserves the right to revise any forms awarded under this

Solicitation to incorporate non-security-related revisions, including but not limited to:

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• Font type;

• Font size;

• Wording; and

• Placement of entry lines, text and/or emblems.

For such revisions, TxDMV will provide written notice to the Contractor no less than 60 days in advance. Thereafter, the revised forms shall be produced and delivered by the Contractor.

Further, upon mutual agreement between TxDMV and Contractor, form size and/or form security features may be revised or redesigned. Such substantial revisions shall be agreed to in the form of an amendment to the Contract. Agreed upon revisions shall go into effect no more than 120 days after the amendment is signed by both parties unless another timeline is specified in the amendment.

3.5 Initial Delivery Post-Award

If selected for award, Contractor must guarantee that the first delivery of Deliverables will be received by TxDMV between September and October 2024, to be determined by TxDMV.

Reference Section 4 of this Statement of Work for pre-production proofs and sample requirements.

4. Deliverables Proofs and Samples

4.1 Pre-Production Sample Requirements – Post Award

The Contractor may be required to submit pre-production proofs and samples for any awarded line item for verification of the product's compliance with the specifications herein.

If the pre-production proofs or samples do not meet specifications or are unable to be delivered within the required timeframes outlined below, TxDMV may cancel the Purchase Order/Contract and re-award or re-advertise the line item. The pre-production proofs and samples will not be returned to the Contractor.

The cost of providing pre-production proofs and samples will be the responsibility of the

Contractor. All pre-production proofs and samples shall be provided as follows:

4.1.1 Proofs:

a. Pre-production proofs must be provided within 45 days of Contract award.

b. Printed proofs are intended to show design concept and are not intended to be printed on special paper containing security features.

c. The Contractor must submit printed proofs at Contractor’s cost, for approval prior to printing and sending sample forms to the address in Subsection 4.1.3 of this Statement of Work.

d. After TxDMV issues written approval of the proofs, Contractor shall provide color and screen separation overlays to the TxDMV.

e. TxDMV reserves the right to approve or reject any or all proofs.

4.1.2 Sample Forms

a. Pre-production samples are intended to be samples of the final product printed

RFP No. 608-24-96646 Page 5 of 16 on secure paper meeting all the specifications and requirements of this

Statement of Work.

b. The Contractor shall furnish pre-production sample forms for testing in the quantities indicated below, at Contractor’s cost, no later than July 1, 2024, for testing purposes after receipt of TxDMV’s written approval of the printed proofs outlined in Subsection 4.1.1 of this Statement of Work.

• Texas Certificate of Title (Form 30-C): 1,000 forms

• Certified Copy of Texas Certificate of Title (Form 30-CCO): 5,000 forms

• Texas Salvage Vehicle Title (Form VTR-222-S): 250 forms

• Texas Nonrepairable Vehicle Title (Form VTR-222-NR): 250 forms

c. Printing and shipment must not commence until the Contractor has received written approval from TxDMV stating that the pre-production sample forms have passed inspection.

d. Sample forms must have the word “SAMPLE” printed across the face of the certificate.

e. Sample forms must contain all specified security features, be lithographically printed contain perforations as per specifications; be an exact replica of what the final printed forms will be.

4.1.3 Deliver to:

Texas Department of Motor Vehicles

Attn: VTR Title Service Director

4000 Jackson Avenue

Austin, Texas 78731

4.2 Sample Testing – Post Award

TxDMV may perform random sample testing. This sample may be pulled from each shipment or lot. The sample must conform to the item specifications of this Solicitation. If a sample does not conform to the specifications, TxDMV may reject the shipment or lot and return or dispose of it at the Contractor’s expense.

5. Estimated Quantities

Contractor must be able to produce the Deliverables in the average estimated annual quantities listed. TxDMV does not guarantee a specific volume to be purchased throughout the term of the

Contract. No minimum compensation to the Contractor is guaranteed. Quantities indicated for each item in the Price Sheet are estimates only and are based upon historical averages ordered over a one-year period. These estimates should not be construed as a minimum or a maximum quantity that TxDMV may order.

• Texas Certificate of Title (Form 30-C): 6,400,000 forms per year

• Certified Copy of Texas Certificate of Title (Form 30-CCO):500,000 forms per year

• Texas Salvage Vehicle Title (Form VTR-222-S): 400,000 forms per year

• Texas Nonrepairable Vehicle Title (Form VTR-222-NR): 30,000 forms per year

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Estimated annual quantities may be ordered in multiple orders as noted in Attachment F, Price

Sheet, of the Solicitation.

6. Deliverables Requirements and Security Features

Deliverables shall be printed in accordance with the following and any alternative solutions that produce an equivalent result may be considered:

a. Be a minimum of 24-lb. base, fully sensitized paper made of 100% chemical wood pulp fiber.

b. Be toner retention paper (laser printed title documents incorporate the ink into the paper allowing the retention of the toner so toner images cannot be scraped, lifted with tape, or flaked off). The fusion agent must not retard or impede the chemical sensitization contained in the paper.

c. Have visible security fibers embedded and randomly distributed throughout the paper.

d. Have invisible fluorescent (fluoresces under ultraviolet light) security fibers embedded and randomly distributed throughout the paper.

e. Paper without added optical paper brighteners that will not fluoresce under ultraviolet light.

f. Have a customized fluorescent micro printed polyester security thread containing micro line wording (a line of small alpha characters in capital letters that requires a magnifying glass to read) embedded in the paper during the papermaking process 2 inches from the right side of the title face. TxDMV will provide exact wording after Contract award.

g. Have either a customized fourdrinier watermark or a cylinder mould made vat-formed three-dimensional multi-tonal watermark among the fibers of the paper which must be formed or applied during the papermaking process that is similar or equivalent to the current design.

h. Vendor manufactured engraved lithographic border produced from engraved artwork.

i. Prismatic (a rainbow printing that is used as a deterrent to color copying) fine line tint or the latest method used, to make photographic reproduction extremely difficult.

j. Copy Void Pantograph – The word “VOID” must appear (on the front and back of the title) when the document is copied with the latest color copier technology.

k. Inks not commercially available that are specifically formulated by the Contractor.

l. A background security design with a repetitious design consisting of a pattern which hinders counterfeiting efforts.

m. Sensitized security paper that is reactive to chemical families commonly used to alter documents such as: Polar solvents, apolar solvents, acids, oxidizing agents and strong bases.

n. For Texas Certificates of Title (Form 30-C) and Certified Copy of Texas Certificate of

Title (Form 30-CCO), include a signature line to contain micro line wording (a line of small alpha characters in capital letters that requires a magnifying glass to read). TxDMV will provide wording to the Contractor after award. Additional use of microprinting on all title forms may be explored based on feedback from the Contractor.

o. Consecutive control numbering printed in red ink with no missing or duplicate numbers per title type. Numbers must be located on the front and back side of the title in the upper right-hand corner.

p. Complex colors in the printing on the front and back of the title. Complex colors are developed by using a mixture of two or more of the primary colors (red, yellow, and blue) and black, if required.

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q. Permanent lithographic ink for all text or the latest method used. Size and style must accommodate the paper size and in accordance with the current forms.

r. A seal of the State of Texas lithographically printed within the outline of the state watermark. TxDMV will supply Contractor with sample after award.

s. Respondent in its Response may propose the inclusion of additional security features that are commonly used or known to be effective at combating fraud. Such additional/alternative features will be considered by TxDMV in its sole discretion.

7. Deliverables Specifications, Packaging, and Delivery

7.1 Texas Certificate of Title (Form 30-C)

7.1.1 Quantity: Deliverables must be produced in the exact quantity ordered with no overruns or underruns.

7.1.2 Numbering: Deliverables must be printed with consecutive numbering front and back, with no missing or duplicate numbers allowed.

7.1.3 Cut Sheets: Deliverables must be produced in individual cut sheets.

7.1.4 Certificate Dimensions and Perforations:

a. Width must be 7.0 inches.

b. Length must be 11 inches which must be a combination of an 8-inch title certificate length (within border design), and a 3-inch mailing and message tab.

c. Trimmed size: 7.0 inches x 11 inches overall; 7.0 -inch width x 8-inch length with the 3-inch mailing tab detached.

d. Deliverables must contain a horizontal “keen” edge perforation with .015” cut and .010” alternating across the form 3 inches from top of certificate and must not tear when separation of documents occurs. Perforations must be clean and sharp without lint. The cutting process must assure clean separation by hand or by detaching or bursting equipment but must not allow premature or unwanted separation.

7.1.5 Ink Coloring: Front and back must be printed in accordance with the following:

a. White background, with two-color ink (red and blue) with blue border which must be compatible with the copy void pantograph feature.

b. Text must be printed in blue permanent lithographic ink.

c. Control numbers must be printed in red ink.

7.1.6 Packaging:

a. Deliverables must be packed in cartons of 2,000 forms per carton.

b. Deliverables must be shrink-wrapped in packages of 250 per package (8 packs per carton) with each package labeled with the beginning and ending control numbers of the forms contained within.

c. Packages must include cardboard backing on top and bottom to prevent curling of forms.

d. Deliverables must be packed tightly so they may be removed and re-stacked in the carton with relative ease.

e. The Deliverables must be stacked in the carton front side face up with the

RFP No. 608-24-96646 Page 8 of 16 lowest control number on top and the highest control number on the bottom.

f. Each carton must be clearly labeled on one side showing certificate form stock number Form 30-C, quantity, beginning and ending control numbers in the carton, the carton number of total number of cartons (i.e., 25 of 200) and the

Contractor’s name.

g. Deliverables must be shipped in cartons of uniform size and packed so as not to shift or become damaged during shipment.

7.1.7 Deliver to:

c/o Xerox Austin Data Center

9500 Metric Blvd., Suite 100

Austin, Texas 78758

Delivery time and date must be coordinated in advance with the TxDMV Contract

Monitor.

7.2 Certified Copy of Texas Certificate of Title (Form 30-CCO)

7.2.1 Quantity: Deliverables must be produced in the exact quantity ordered with no

7.2.2 Numbering: Deliverables must be printed with consecutive numbering front and

7.2.3 Cut-sheets: Deliverables must be produced in individual cut-sheets.

7.2.4 Certificate Dimensions and Perforations:

a. Width must be 7.0 inches.

b. Length must be 11 inches which includes an 8-inch title certificate length

(within border design), and a 3-inch mailing and message tab.

c. Trimmed size: 7.0 inches x 11 inches overall; 7.0-inch width x 8-inch length with the 3-inch mailing tab detached.

d. Deliverables must contain a horizontal “keen” edge perforation with .015” cut and .010” alternating across the form at 3 inches from the top of certificate and must not tear when separation of documents occurs. Perforations must be clean and sharp without lint. The cutting process must assure clean separation by hand or by detaching or bursting equipment but must not allow premature or unwanted separation.

7.2.5 Ink Coloring: Front and back must be printed in accordance with the following:

a. White background with brown border, under-tint of blue and red which must be compatible with the copy void pantograph feature.

b. Text must be printed in blue permanent lithographic ink.

c. Control numbers must be printed in red ink.

7.2.6 Packaging:

a. Deliverables must be packed in cartons of 2,000 forms per carton.

b. Deliverables must be shrink-wrapped in packages of 250 per package (8 packs

RFP No. 608-24-96646 Page 9 of 16 per carton) with each package labeled with the beginning and ending control numbers of the forms contained within.

c. Packages must include cardboard backing on top and bottom to prevent curling of forms.

d. Deliverables must be packed tightly so they may be removed and re-stacked in the carton with relative ease.

e. Each carton must be clearly labeled on one side showing certificate form stock number Form 30-CCO, quantity, beginning and ending control numbers in the carton, the carton number of total number of cartons (i.e., 25 of 200) and the

Contractor’s name.

f. Certificates must be shipped in cartons of uniform size and packed so as not to shift or be damaged during shipment.

7.2.7 Additional Packaging and Delivery:

a. A portion of the Form 30-CCO ordered will be delivered to:

Dallas Regional Service Center

1925 Beltline Road, Suite 100

Carrollton, Texas 75006

b. The Form 30-CCO order delivered to the Dallas Regional Service Center must be stacked in the carton front side face up with the highest control number on top and the lowest control number on the bottom.

c. A portion of the Form 30-CCO ordered will be delivered to:

c/o Xerox Austin Data Center

9500 Metric Blvd., Suite 100

Austin, Texas 78758

d. The Form 30-CCO order delivered to the Austin Data Center must be stacked in the carton front side face up with the lowest control number on top and the highest control number on the bottom.

e. Delivery time and date must be coordinated in advance with TxDMV Contract

Monitor.

7.3 Texas Salvage Vehicle Title (Form VTR-222-S)

7.3.1 Quantity: Deliverables must be produced in the exact quantity ordered with no

7.3.2 Numbering: Deliverables must be printed with consecutive numbering front and

7.3.3 Cut Sheets: Deliverables must be produced in individual cut sheets.

7.3.4 Certificate Dimensions and Perforations:

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a. Width must be 8.5 inches.

b. Length total must be 11 inches which must be a combination of an 8-inch title certificate length (within border design), and a 3-inch mailing and message tab.

c. Trimmed size: 7.0 inches x 11 inches overall; 7.0 -inch width x 8-inch length with the 3-inch mailing tab detached.

d. Deliverables must contain a vertical “keen” edge perforation with .015” cut and

.010” alternating the length of the form 1 ½” from the right side and a horizontal

“keen” edge perforation with .015” cut and .010” alternating across the form 3 inches from top of certificate. Perforations must not tear when separation of documents occurs. Perforations must be clean and sharp without lint. The cutting process must assure clean separation by hand or by detaching or bursting equipment but must not allow premature or unwanted separation.

7.3.5 Ink Coloring: Front and back must be printed in accordance with the following:

a. Prints 2/1 with Purple PMS and Black lithographic ink over Purple PMS.

b. Control numbers must be printed in red ink.

7.3.6 Packaging:

a. Deliverables are to be packed with 2,000 per carton. Must use 200-lb. test cartons.

b. Deliverables must be shrink wrapped in packages of 500 (4 packs per carton) with beginning and ending control numbers clearly identified on each package.

c. Deliverables must be packed tightly so they may be removed and re-stacked in the carton with relative ease.

d. The Deliverables must be stacked in the carton front side face down with the lowest control number on top and the highest control number on the bottom.

e. Packages must include cardboard backing on top and bottom to prevent curling of forms.

f. Deliverables must be shipped in cartons of uniform size and packed so as not to shift or be damaged during shipment.

g. Cartons must be stacked and arranged according to Special Stacking Diagram for VTR-222-S: See Attachment E of the Solicitation.

7.3.7 Delivery:

a. Deliver to:

4000 Jackson Ave, Building 1

b. Delivered on 32 x 32 pallets and must be delivered inside.

c. Delivery time and date must be coordinated in advance with the TxDMV

Contract Monitor.

7.4 Texas Nonrepairable Vehicle Title (Form VTR-222-NR)

7.4.1 Quantity: Deliverables must be produced in the exact quantity ordered with no

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7.4.2 Numbering: Deliverables must be printed with consecutive numbering front and

7.4.3 Cut Sheets: Deliverables must be produced in individual cut sheets.

7.4.4 Certificate Dimensions and Perforations:

a. Width must be 8.5 inches.

b. Length total must be 11 inches which must be a combination of an 8-inch title certificate length (within border design), and a 3-inch mailing and message tab.

c. Trimmed size: 7.0 inches x 11 inches overall; 7.0-inch width x 8-inch length with the 3-inch mailing tab detached.

d. Deliverables must contain a vertical “keen” edge perforation with .015” cut and

.010” alternating the length of the form 1 ½” from the right side and a horizontal

“keen” edge perforation with .015” cut and .010” alternating across the form 3 inches from top of certificate. Perforations must not tear when separation of documents occurs. Perforations must be clean and sharp without lint. The cutting process must assure clean separation by hand or by detaching or bursting equipment but must not allow premature or unwanted separation.

7.4.5 Ink Coloring: Front and back must be printed in accordance with the following:

a. Prints 2/1 Orange and Black lithographic ink over Orange PMS.

b. Control numbers must be printed in red ink.

7.4.6 Packaging:

a. Deliverables are to be packed with 2,000 per carton. Must use 200-lb. test cartons.

b. Deliverables must be shrink wrapped in packages of 500 (4 packs per carton) with beginning and ending control numbers clearly identified on each package.

c. Deliverables must be packed tightly so they may be removed and re-stacked in the carton with relative ease.

d. The Deliverables must be stacked in the carton front side face down with the lowest control number on top and the highest control number on the bottom.

e. Packages must include cardboard backing on top and bottom to prevent curling of forms.

f. Deliverables must be shipped in cartons of uniform size and packed so as not to shift or be damaged during shipment.

g. Cartons must be stacked and arranged according to Special Stacking Diagram for VTR-222-NR: See Attachment E of the Solicitation.

7.4.7 Delivery:

a. Deliver to:

4000 Jackson Ave, Building 1

b. Delivered on 32 x 32 pallets and must be delivered inside.

c. Delivery time and date must be coordinated in advance with the TxDMV

Contract Monitor.

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8. Shipment Loading Instructions

All deliveries will include Form 30-C but may also include one, two, or all of the following: Form

30-CCO, and/ or VTR-222-S, and/ or VTR-222-NR.

8.1 Form 30-C deliveries to TxDMV c/o Xerox Austin Data Center:

a. The Form 30-C cartons must be loaded on the truck with the highest control numbers being loaded first and the lowest control numbers being loaded last so that the pallets with the lowest control number are unloaded first.

b. When the delivery includes a first stop at the Dallas Regional Service Center for the drop off of the Form 30-CCOs, the Form 30-C cartons must be loaded on the truck first.

c. When the delivery includes a final stop at the Texas Department of Motor Vehicles headquarters for the delivery of the VTR-222-S and/ or VTR-222-NR, the Form

30-C cartons/ pallets must be loaded on the truck second, after the VTR-222-S pallets and after the VTR-222-NR pallets.

8.2 Form 30-CCO partial delivery to TxDMV c/o Xerox Austin Data Center:

a. The Form 30-CCO cartons/ pallets being delivered to the Austin Data Center must be loaded on the truck with the highest control numbers being loaded first and the lowest control numbers being loaded last so that the pallets with the lowest control numbers are unloaded first.

b. When the delivery includes a first stop at the Dallas Regional Service Center, the

Form 30-CCO cartons going to the Xerox Austin Data Center must be loaded on the truck second, after the Form 30-C pallets. Or, loaded on the truck third if the shipment also includes VTR-222-S and/ or VTR-222-NR pallets.

8.3 Form 30-CCO partial delivery to TxDMV Dallas Regional Service Center:

a. The Form 30-CCO cartons/ pallets being delivered to the Dallas Regional Service

Center must be loaded on the truck last so they can be unloaded at the first stop.

b. The Form 30-CCO must be loaded with the lowest control numbers being loaded first and the highest control numbers being loaded last so that the pallets with the highest control numbers are unloaded first.

c. The delivery must provide a truck with a lift gate and include white glove instructions and special inside delivery.

d. White glove delivery requires a two (2) person team with one person breaking down the pallets and one person moving product cartons to an inside vault.

e. Either a four (4) wheel dolly or two (2) wheel dolly will be required to remove cartons from the truck, move cartons up a ramp and down a hallway into the vault.

f. Cartons must be stacked in the vault in numerical order with the cartons with the highest control numbers being stacked first.

8.4 Form VTR-222-S or Form VTR-222-NR

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a. When the delivery includes a third stop to the Texas Department of Motor Vehicles headquarters the VTR-222-S and/ or VTR-222-NR pallets must be loaded on the truck first.

9. Shipping Security

9.1 Motor Freight

The Contractor shall ensure that all Deliverables are shipped under maximum security conditions in accordance with the following:

a. Arrange for the exclusive use of a truck or semi-trailer containing no other cargo if shipping by motor freight.

b. Seal the truck with a tamper-proof, individually numbered seal after loading and the seal must not be broken until received by authorized TxDMV personnel.

TxDMV will provide Contractor with current list of authorized TxDMV personnel.

c. When the delivery includes a first stop at the Dallas Regional Service Center, the first seal shall be broken there by authorized TxDMV personnel and once the delivery is complete the truck is to be resealed with another tamper-proof, individually numbered seal, for the delivery to the second stop at TxDMV c/o

Austin Data Center. The truck must be resealed in the presence of authorized

TxDMV personnel.

d. If the truck is not properly resealed at stop #1, the remaining delivery will not be accepted at stop #2. Reference Subsection 9.2 of this Statement of Work for further details.

e. When the delivery arrives at stop #2 at TxDMV c/o Austin Data Center, the second seal shall be broken there by authorized TxDMV personnel and once the delivery is complete the truck is to be resealed with another tamper-proof, individually numbered seal for the delivery to the third stop at Texas Department of Motor

Vehicles headquarters, if applicable. The truck must be resealed in the presence of authorized TxDMV personnel.

f. If the truck is not properly resealed at stop #2, the remaining delivery will not be accepted at stop #3. Reference Subsection 9.2 of this Statement of Work for further details.

9.2 Motor Freight Acceptance

Authorized TxDMV personnel will inspect tamper proof seal to ensure it has not been broken:

a. In the event the seal is broken by any person(s) other than authorized TxDMV personnel or authorized agent, shipment will be refused and returned to Contractor for appropriate destruction as per Subsection 12.5 of this Statement of Work if applicable, at no additional cost to TxDMV.

b. In the event such a replacement shipment is necessary and with prior written approval from TxDMV, the Contractor may re-ship any or all cartons from the original order provided Contractor has met all the following requirements:

i. A thorough security audit has been performed by the Contractor on every carton.

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ii. No security breach has been found. A security breach is described as a carton of titles that have missing titles or evidence of tampering with any or all of the titles in a carton. Tampering is described as a title or a carton of titles that have, in the opinion of TxDMV, been altered, damaged or otherwise is unacceptable.

iii. A complete written security audit report has been provided to TxDMV within five calendar days starting with the date the original shipment was refused.

c. Delivery must arrive at TxDMV within five (5) calendar days starting with the date the original shipment was refused and all costs incurred during this process will be at no additional cost to TxDMV.

d. In the event there is a security breach on a carton(s) of titles, the Contractor must replace the breached carton(s) according to the contract specifications and destroy the breached carton(s) of titles at no additional cost to TxDMV.

9.3 Other Types of Commercial Carriers

a. Shipment must be classified as security cargo and must be given security handling until received by TxDMV.

b. TxDMV personnel must be present for loading and unloading.

9.4 Shipping Terms

a. Shipping shall be FOB destination to all locations, and unit prices are requested for statewide delivery and must include all shipping, handling/delivery fees and fuel surcharges.

b. Consequently, secure shipping and freight should be included within the unit price of the Deliverables as referenced in Attachment F, Price Sheet, of the

Solicitation.

10. Delivery

The Contractor shall:

a. Deliver Deliverables within 45 calendar days after receiving blanket contract release.

b. Provide a packing list with each delivery and include:

i. The number of pallets, the number of cartons per pallet, carton numbers, quantity per carton, beginning and ending control numbers contained in each carton.

ii. Contract number, seal number(s) and invoice date.

c. Carrier shall contact the TxDMV Contract Monitor to coordinate delivery date and time and obtain approval no less than 72 hours prior to delivery.

11. Deliverables Acceptance and Refusal

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11.1 Deliverables must be reprinted at the Contractor's expense, or a credit issued if any carton contains:

a. Missing or duplicate numbers.

b. Deliverables which will not run in the mailing equipment or computer printers.

11.2 All transportation costs and reprinting costs must be the sole responsibility of the

Contractor.

11.3 Reprints shall be completed at no additional cost to TxDMV and returned to TxDMV within

15 calendar days after written notification.

11.4 In the event of missing control numbers, the Contractor shall provide a written explanation to the TxDMV Contract Monitor within ten calendar days after written notification by

TxDMV.

11.5 Any carton or certificate damaged prior to delivery and accepted by TxDMV shall be the sole responsibility of the Contractor. Any carton or certificate deemed unusable by TxDMV due to damage shall be replaced or credited at the discretion of TxDMV.

11.6 TxDMV's VTR Division reserves the right to reject and return to the Contractor, at any time after delivery of any printing increment, any quantities of the titles that are found to be of inferior and unacceptable quality. The Contractor shall be required to provide replacements for all rejects or remit to TxDMV payment equal to the cost of the total rejected titles, including all related shipping charges, if any.

11.7 Any carton or certificate(s) rejected due to the reasons stated in Subsections 11.5 and 11.6 of this Statement of Work must be picked up at Contractor’s expense and destroyed as referenced in Subsection12.5 of this Statement of Work.

12. Printing Plant Security

12.1 All production for the Deliverables must be conducted under secure conditions at a single location unless TxDMV authorizes an alternative arrangement in writing. Some pre-press work, such as making engraving plates, cylinders or making hand engraving for lithographic plates and negatives may be performed at another location, if necessary, with prior written approval from TxDMV.

12.2 The plates, negatives, etc. must be given security handling while in transit to the printing plant.

12.3 All security sensitive products or items, including molds and negatives, must be kept in controlled, locking, fireproof vaults when not in use.

12.4 Printing plates shall be produced under maximum security conditions and stored in controlled, locking, fireproof vaults when not in use.

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12.5 All spoilage must be securely destroyed on Contractor's premises by incinerating or by shredding into maximum 1/4-inch strips. The Contractor must maintain certificate of destruction and make it available upon request to TxDMV.

12.6 Outside plant perimeter security shall include:

a. Fire doors with break alarm bells for local alert and alarm that rings at plant security office in the event of exit.

b. Uniform electronic locking security devices on all outside doors, such as fingerprint door locks, keypad locks or card reader locks.

c. A log must be kept of all drivers and visitors entering the office or manufacturing area.

d. Receiving and loading platforms must be arranged to prohibit truck drivers or delivery personnel from entering plant.

12.7 Inside plant security shall include:

a. Controlled and limited access to all production areas.

b. 24 hours a day, 7 days a week full-time armed guard service.

c. Surveillance by closed circuit television of all production areas and all persons seeking entry.

d. Protection using infrared motion detectors in areas not used for production.

e. Panic alarms directly connected to a central monitoring station and local police.

f. All TxDMV production is stored in controlled, locking, fireproof vaults with limited access.

13. Performance Measures

TxDMV will actively monitor the Contractor’s performance of all duties, obligations, and requirements under the Contract and will submit a report on the Contractor’s performance under the Contract to VPTS in accordance Tex. Gov’t Code § 2155.089 and 34 Tex. Admin Code pt. 1,

ch. 20, subch. F, div. 2, § 20.509. The Contractor, its employees, and/or Subcontractor(s) must fully cooperate with all performance monitoring activities initiated by or on behalf of TxDMV.

(Remainder of Page Intentionally Left Blank) https://statutes.capitol.texas.gov/Docs/GV/htm/GV.2155.htm#2155.089 https://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=34&pt=1&ch=20&rl=509 https://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=34&pt=1&ch=20&rl=509