REQUEST FOR PROPOSALS (RFP)

RFP No.: IC-RFP-2026-005 for

GENERAL AND SPECIALTY PROPERTY

MANAGEMENT SERVICES

Issue Date: APRIL 2, 2026

TABLE OF CONTENTS

DESCRIPTION OF INTEGRAL CARE

EQUAL OPPORTUNITY

DESCRIPTION OF SERVICES

GENERAL INFORMATION

OPTIONAL PRE-BID TOUR

CONDITIONS

SELECTION OF SUCCESSFUL PROPOSER

PERFORMANCE STANDARDS AND COMPLIANCE

PROPOSAL INSTRUCTIONS AND GUIDELINES

I. GENERAL INFORMATION ABOUT PROPOSER. (Section B)

II. FINANCIAL

III. RISK PROFILE

IV. SERVICES

Attachments

Attachment A – Key Persons List Attachment B – Services Description Attachment C – Assurances Document Attachment D – Rate Sheet Attachment E – Property List

DESCRIPTION OF INTEGRAL CARE

Integral Care provides community-based behavioral health and intellectual/developmental disabilities services in Travis County, Texas. Integral Care began providing services in 1967. Integral Care is a community center under Chapter 534 of the Texas Health and Safety Code, and is classified by the Internal Revenue Service as a 501(c)(3) tax-exempt organization. Integral Care is an agency of the State, a unit of local government and is governed by a ten-member Board of Trustees (“Board”), nine of whom are appointed to two-year staggered terms by the City Council of the City of Austin, the Travis County Commissioners Court, and the Board of Managers of the Travis County Healthcare District dba Central Health. The Travis County Sheriff serves as a statutorily appointed ex-officio member of the Board. Integral Care’s Key Persons List is included as Attachment A.

Integral Care is the local mental health authority and the local intellectual and developmental disability authority for Travis County, Texas, and currently employs approximately 1,100 full-time, part-time and relief employees, and operates approximately 46 business locations of varying types (e.g., office, clinic, residential) throughout the Austin/Travis County area.

EQUAL OPPORTUNITY

Integral Care’s Board and leadership are committed to conducting its activities in accordance with federal, state and local laws and regulations related to:

• Non-discrimination based on race, color, religion, sex, national origin, disability, age, genetic information and veteran status.

• Providing employment and access to its services irrespective of disability.

• Providing equal pay without discrimination with respect to sex.

For more information, please see Integral Care’s Fiscal Year 2024 Annual Report, Fiscal Year 2026-28 Strategic Plan, and the United States Department of Health and Human Services National Culturally and Linguistically Appropriate Services (CLAS) Standards.

DESCRIPTION OF SERVICES

Integral Care is a public community mental health authority that develops, owns, and collaborators in the operation of affordable and supportive housing serving individuals and families experiencing homelessness, mental illness, substance use disorders, and other barriers to housing stability. Integral Care maintains a diverse housing portfolio across these program types and is seeking qualified property management firms to support the effective operation, compliance, and long-term stewardship of these assets.

Integral Care invites Proposals from qualified and experienced parties (each, a “Proposer” and, collectively, “Proposers”) to provide property management services under one or both of the following scopes:

https://integralcare.org/en/fy24-annual-report/ https://integralcare.org/wp-content/uploads/2025/10/251016-Integral-Care-Strategic-Plan-Report.pdf https://thinkculturalhealth.hhs.gov/clas/standards https://thinkculturalhealth.hhs.gov/clas/standards

(1) traditional property management services, and/or

(2) specialty property management services for Permanent Supportive Housing (PSH).

Traditional property management services (Scope 1) are primarily focused on the operational, financial, and regulatory management of affordable housing properties and emphasize leasing, occupancy, maintenance, compliance, and financial performance.

Specialty property management (Scope 2) services for PSH require an enhanced and integrated approach that combines core property management functions with coordination of supportive services and strategies to promote housing stability for high-needs populations.

These services involve working with tenants who may have complex behavioral health and housing challenges and require additional coordination, responsiveness, and specialized practices.

Proposers may submit for one or both scopes. Proposers submitting for both scopes must clearly distinguish staffing, pricing, and operational approach for each scope within their Proposal.

The Proposer(s) selected for Contract (defined below) award (each such Proposer, a “Successful Proposer” and collectively, “Successful Proposers”) will be responsible for comprehensive operational, financial, and administrative management of assigned properties, including, but not limited to, leasing and occupancy management, rent collection, maintenance coordination, vendor management, financial reporting, regulatory compliance, and tenant relations.

For PSH properties, additional responsibilities include coordination with supportive service providers; administration of income certification and recertification; implementation of trauma-informed and harm-reduction practices; prevention and progressive lease enforcement; incident response; and provision of 24/7 on-site property management coverage, as applicable. All required services are more particularly described in Attachment B “Service Description” (collectively, the “Services).

Proposers must demonstrate experience managing comparable property types and, where applicable, affordable and supportive housing programs funded through sources such as HUD Continuum of Care (CoC), Project-Based Vouchers (PBV), Low-Income Housing Tax Credits (LIHTC), and other public funding streams. Proposers must also demonstrate adequate staffing capacity, effective financial management systems and internal controls, and knowledge of applicable landlord-tenant laws, Fair Housing requirements, and ADA regulations. Proposals must clearly identify the scope(s) for which the Proposer is submitting and include, at a minimum, the Proposer’s management approach, relevant experience, staffing plan, fee structure, reporting systems, transition plan, and references. Integral Care reserves the right to award one or multiple Contracts as determined to be in the best interest of the agency.

GENERAL INFORMATION

Integral Care anticipates awarding up to two (2) contracts commencing on or about May 1, 2026, with an initial term of three (3) years and two (2) optional one-year renewal periods , for a total potential contract term of up to (5) years (each, a “Contract” and, collectively, the “Contracts”). The maximum total Contract term shall not exceed five (5) years.

Renewal of any Contract shall be at the sole discretion of Integral Care, and contingent upon satisfactory Successful Proposer performance, continued program need, and Integral Care’s determination that the pricing is fair and reasonable.

All Proposals must be received by the Proposal Submission Deadline.

Proposals shall be delivered via electronic mail attachment to:

Integral Care Attn: Christina Lundy, Director of Procurement Subject: IC-RFP-2026-005 [Proposer Legal Name] - Proposal procurement@integralcare.org by any agent or representative designated by the Proposer. Integral Care will determine the official time of receipt of each Proposal using the time/date of receipt of the Proposal shown by Integral Care’s email server. Upon request, a receipt shall be sent via electronic mail to the deliverer of the Proposal, which indicates the date and time it was received.

Proposals must be provided in a single PDF format file and information required by Attachment D. Proposals sent via any other method other than electronic mail as described above will not be accepted. Proposals received after the Proposal Submission Deadline will not be considered.

Any questions concerning the specifications for the Services or RFP process shall be directed to Christina Lundy, Director of Procurement by electronic mail to procurement@integralcare.org, no later than April 11, 2026 at 5:00 PM CDT (“Question Submission Deadline”). All questions with respect to either the specifications for the Services or RFP process that are received by the Question Submission Deadline will be available, along with Integral Care’s responses, on the Texas Electronic State Business Daily website where the RFP is posted and on Integral Care’s website (www.integralcare.org).

OPTIONAL PRE-BID TOUR

Integral Care reserves the right, at its sole discretion, to conduct a pre-bid conference and/or site visit if deemed beneficial. Should such a conference or site visit be scheduled, all known Proposers will be provided with advance notice and relevant participation details.

Proposals shall be submitted no later than April 22, 2026 at 5:00 PM CDT (“Proposal Submission Deadline”).

CONDITIONS

ACCEPTANCE/REJECTION OF PROPOSALS: Integral Care reserves the right to accept or reject any and/or all Proposals, to waive informalities or defects in Proposals, or to accept such Proposal(s) as it shall deem to be of the best value to Integral Care.

NEGOTIATION: Integral Care further reserves the right to negotiate with Proposers determined to have a reasonable chance of being selected. All such Proposers shall be afforded fair and equal treatment with respect to such negotiations, and no such Proposer shall be given information that would give that Proposer a competitive advantage over any other Proposer.

CANCELLATION: Integral Care may also choose to cancel the RFP without award.

VALIDATION: Integral Care may validate any information in a Proposal by using outside sources or materials. If validation discloses that information provided by a Proposer is deliberately false, the Proposal will be ineligible for consideration.

PRIVACY, PII, and BAA: Successful Proposer will be required to execute a Business Associate Agreement. All confidential data transmitted electronically shall be encrypted in transit and at rest; breach notice within 24 hours; annual privacy notice is required.

ADDENDA: Integral Care reserves the right to modify, interpret and correct the RFP, and any modifications, interpretations or corrections to the RFP and specifications shall be made by written addenda. The Director of Procurement, or designee, shall have sole authority to authorize and issue addenda to this RFP. Addenda shall be provided to all who are known to have received a copy of the RFP. All such addenda become, upon issuance, an inseparable part of the specifications that a Proposal must meet to be considered.

ALTERING PROPOSALS: Any corrections, deletions, or additions to Proposals must be made in writing and delivered by email to Integral Care’s Director of Procurement at procurement@integralcare.org prior to the Proposal Submission Deadline. The Proposer shall submit substitute pages with an email documenting the changes and to which is attached the specific pages for substitution. The person who submits the email must have authority at least equal to that of the submitter of the Proposal.

WITHDRAWAL OF PROPOSALS: A Proposal shall not be withdrawn or cancelled by the Proposer unless the Proposer submits an email to that effect prior to the Proposal Submission Deadline. The submitter of the withdrawal email must have authority at least equal in authority to the submitter of the Proposal.

PUBLIC AVAILABILITY: Integral Care is subject to and complies with the Texas Public Information Act, Chapter 552 of the Texas Government Code. All Proposals shall be open for public inspection after the RFP process is concluded, except for information contained in the Proposal that Proposer contends is covered by an mailto:procurement@integralcare.org exception to disclosure under the Texas Public Information Act that is in red ink and clearly identified by the Proposer as such. Such information may still be subject to disclosure under the Public Information Act and other applicable law including, without limitation, opinions from the Texas Attorney General’s Office.

SUBMITTED PROPOSALS: Submitted Proposals become the property of Integral Care and will not be returned to the Proposer. Proposer agrees that Integral Care has the right to use, reproduce and distribute copies of and to disclose to Integral Care employees, trustees, agents and contractors and other governmental entities all or part of the Proposal, as Integral Care deems appropriate.

SALES TAX: Integral Care is by statute exempt from payment of taxes applicable to the Services described herein; therefore, Proposals shall not include taxes.

LIMITATION OF LIABILITY: Integral Care will not enter into any Contract that purports to in any way limit the amount of damages it may recover under the Contract, and any such language included in a Contract will be void and of no effect.

FUNDING OUT/ NON-APPROPRIATION: Notwithstanding any other provision of this RFP or any resulting Contract, all obligations of Integral Care under the Contract are contingent upon the availability and continued receipt of funding. In the event that funding is reduced, suspended, or terminated for any reason, or is otherwise unavailable, Integral Care reserves the right to terminate the Contract, in whole or in part, without penalty, upon written notice to the Successful Proposers. Such termination shall be effective on the date specified in the notice. Integral Care shall not be liable for any costs incurred by the Successful Proposer(s) after the effective date of termination, except for allowable costs uncured prior to termination in accordance with the terms of the Contract.

TERMINATION (CAUSE AND CONVENIENCE): The resulting Contract shall include provisions for termination for cause and for convenience in accordance with 2 CFR 200, Appendix II.

FEDERAL FUNDING COMPLIANCE: This procurement and any resulting Contract may be funded, in whole or in part, with federal funds, including not limited to State and Local Fiscal Recovery Funds (SLFRF), and is subject to applicable provisions of 2 CFR Part 200 (Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards), and all other applicable federal and state regulations. The Successful Proposer(s) shall comply with all applicable requirements, including but not limited to cost principles, administrative requirements, and audit requirements.

SUBRECIPIENT DETERMINATION: Integral Care will determine, in accordance with 2 CFR §200.331, whether the Successful Proposer(s) will be designated as a contractor or subrecipient under any resulting Contract. If designated as a subrecipient, the Successful Proposer(s) shall comply with all applicable subrecipient requirements, including but not limited to programmatic compliance, performance monitoring, and reporting obligations.

REQUIRED FEDERAL CONTRACT PROVISIONS: The resulting Contract shall include, as applicable, the provisions required under 2 CFR 200, Appendix II including but not limited to:

• Equal Employment Opportunity (41 CFR Part 60)

• Davis-Bacon Act (if applicable)

• Contract Work Hours and Safety Standards Act

• Rights to Inventions (if applicable)

• Clean Air Act and Federal Water Pollution Control Act

• Debarment and Suspension (Executive Orders 12549 and 12689)

• Byrd Anti-Lobbying Amendment (31 U.S.C. §1352)

• Procurement of Recovered Materials (2 CFR §200.323)

ALLOWABLE COSTS: All costs charged under the resulting Contract must be allowable, reasonable, and allocable in accordance with 2 CFR Part 200, Subpart E, and the Texas Grant Management Standards (“TXGMS”). Integral Care reserves the right to disallow any costs that do not meet these requirements.

REPORTING REQUIREMENTS: The Successful Proposer(s) shall comply with all applicable federal, state, and local reporting requirements including associated with SLFRF or other federal, state, local funding sources. This may include, but is not limited to, performance reporting, financial reporting, and data collection necessary to support Integral Care’s reporting obligations.

MONITORING AND PERFORMANCE: The Successful Proposer(s) agree(s) to cooperate with all monitoring activities conducted by Integral Care, including programmatic, financial, and compliance reviews. If designated as a subrecipient, the Successful Proposer shall provide all required performance and financial reports in a timely and accurate manner and comply with all corrective actions identified through monitoring.

AUDIT REQUIREMENTS: If the Successful Proposer(s) is/are designated as a subrecipient and expends $1,000,000 or more in federal funds during its fiscal year, it/they shall comply with the audit requirements of 2 CFR Part 200, Subpart F. The Successful Proposer(s) shall provide Integral Care with copies of required audit reports and corrective action plans, if applicable.

RECORD RETENTION AND ACCESS: The Successful Proposer(s) shall maintain all financial and programmatic records related to the Contract in accordance with 2 CFR

200.344 and TXGMS requirements for a minimum of five (5) years from the date of final expenditure report submission or longer if required by law. Integral Care, the State of Texas, the U.S. Department of Treasury, and other authorized entities shall have full access to such records for audit, monitoring, and evaluation purposes.

SUCCESSFUL PROPOSER(S) MUST COMPLY: with all applicable federal, state, county and local rules, codes, regulations, laws and standards. All Services must be in compliance with applicable federal, state, county and local rules, codes, regulations, laws, standards and executive orders as well as with all policies and procedures of Integral Care.

A Contract may be subject to Texas Government Code Section 2252.908, which prohibits governmental entities such as Integral Care from entering into certain contracts with a business entity unless the business entity submits a disclosure of interested parties to the governmental entity or state agency at the time the business entity submits the signed contract to the governmental entity or state agency. By submitting a Proposal, Proposer agrees to fully comply with all applicable legal requirements including, without limitation, those of Texas Government Code Section 2252.908, as applicable.

EXCEPTION/SUBSTITUTIONS: All Proposals meeting the intent and requirements of this RFP shall be considered for award. Proposers taking exception to the specifications, terms and conditions or offering substitutions, shall state these exceptions clearly as a separately identifiable part of the Proposal entitled “Proposer’s Exceptions”. The absence of such a statement shall indicate that the Proposer has not taken exceptions and Integral Care shall hold the resultant Proposer(s), if chosen as a Successful Proposer, responsible to perform in strict accordance with the specifications, terms, and conditions of this RFP and each Successful Proposer’s Contract. Integral Care reserves the right to accept any and/or none of the exception(s)/substitution(s) as it determines to be in the best interest of Integral Care. Proposer agrees that all exceptions to this RFP as well as terms and conditions advanced by Proposer that differ in any manner from Integral Care’s terms and conditions are rejected unless expressly accepted by Integral Care in writing in a fully executed Contract.

SILENCE OF SPECIFICATIONS: The apparent silence of this RFP as to any detail or the apparent omission from it of a detailed description concerning any point shall be regarded as meaning that only best practices of quality services will prevail. All interpretations of this RFP shall be made on the basis of this statement.

LIMITATIONS: Any Proposer currently held in abeyance from or barred from the award of a federal or state contract may not contract with Integral Care.

CONSIDERATION: For a Proposal to be considered, the Proposer must meet Integral Care’s requirements, demonstrate the ability to perform successfully and responsibly under the terms of the prospective Contract, and submit the completed Proposal according to the time frames, procedures, and forms stipulated by Integral Care. Additionally, Proposers shall, at a minimum, be currently licensed/certified, where applicable, to provide the Services.

CONFLICT OF INTEREST: Proposer shall comply with all applicable federal and state conflict of interest requirements, including, but not limited to, 2 CFR §200.318(c), the TXGMS, and the Texas Local Government Code, Title 5, Subtitle C, Chapters 171 and

176. Proposer represents and warrants that no public official has a prohibited interest in any Contract resulting from this RFP. Proposer shall disclose in writing any actual, potential, or perceived conflicts of interest related to the performance of the Contract and shall comply with all required disclosure obligations under applicable law. Proposer further agrees to promptly disclose any conflict of interest that arises during the term of the Contract.

ETHICS: Proposer shall not offer to or accept any gifts of value from, or enter into any business arrangement individually with, any employee, official or agent of Integral Care.

INDEMNIFICATION: Successful Proposer(s) shall defend, indemnify, and save harmless Integral Care, and all of its trustees, officers, agents, and employees from all suits, actions, or other claims of any character, name and description (including, without limitation, any judgment cost awarded against and reasonable attorney’s fees incurred by Integral Care) brought for or on account of any losses, injuries or damages either allegedly or actually received or sustained by any entity, persons, or property as either a direct or indirect result of the actions or omissions of a Successful Proposer and/or its employees, contractors and agents, or of Successful Proposer(s) non-compliance with the Contract.

ASSIGNMENT: Successful Proposer(s) shall not subcontract, sell, assign, transfer or convey its rights and/or obligations with respect to any Contract, in whole or in part, without Integral Care’s prior written consent.

INSURANCE: Successful Proposer(s) shall maintain, at all times during its/their performance under the Contract, insurance coverage in not less than the following amounts per policy year:

Automobile Liability: If a Successful Proposer-owned vehicle is used in the provision of

Services, Successful Proposer must maintain automobile liability insurance coverage in the amount of at least one million dollars ($1,000,000) combined single limit, with hired and non-owned coverage included.

If vehicle not owned by Successful Proposer is used in the provision of Services, such vehicle’s owner must maintain State of Texas required basic vehicle insurance coverage at all times.

Worker’s Compensation: Must meet statutory limits. Worker’s Compensation policies shall also include a waiver of subrogation in favor of Integral Care.

Employer Liability: One million dollars ($1,000,000) per accident;

One million dollars ($1,000,000) per disease per employee;

One million dollars ($1,000,000) disease policy limit.

and such other insurance coverage, each to the extent required and in such amounts as may be reasonably required by Integral Care or as may otherwise be required by applicable law.

General Liability policy shall also include a waiver of subrogation in favor of Integral Care.

Successful Proposer(s) is responsible for obtaining and maintaining any riders or other documents necessary to ensure that the coverage described above includes the Services. A legally qualified insurance company acceptable to Integral Care must underwrite all insurance coverage listed above. Each policy evidencing such coverage shall name Integral Care as an additional insured on that policy (but specifically excluding policies of personal automobile liability), and shall contain a provision (to the extent legally permitted) that the insurance company shall give Integral Care as a certificate holder thirty (30) days written notice in advance of (a) any cancellation or non-renewal of the policy, (b) any reduction in the policy amount, (c) any deletion of additional insureds, or (d) any other material modification of the policy. Successful Proposer(s) will name Integral Care as additional insured on each policy within 14 days of being awarded a Contract by Integral Care.

CRIMINAL AND BACKGROUND CHECKS: Successful Proposer(s) must ensure that no person will provide Services under a Contract if that person has been convicted of any of the offenses listed in the Texas Health and Safety Code, Section 250.006(a).

ELIGIBLILITY TO WORK IN THE UNITED STATES: Successful Proposer(s) shall ensure that each person who provides Services under a Contract is eligible to work in the United States at the time he/she provides Services, and shall document such eligibility using USCIS Form I-9 for all such persons and maintain such documentation for at least six (6) years after the Contract ends, and make such documentation available to Integral Care upon request.

SELECTION OF SUCCESSFUL PROPOSER

1) Selection of the Successful Proposer(s), if made, will be based upon demonstrated competence, knowledge, qualifications and reasonableness of the proposed fee, where applicable, for the Services as evidenced by any such Successful Proposer’s qualified Proposal.

2) Issues concerning a specific Proposal(s) may be addressed by Integral Care either in writing or through an individual telephonic, electronic or in-person meeting(s) with each applicable Proposer after an initial review of all Proposals. The meeting(s), if necessary, will be held after the Proposal Submission Date, and no Proposer participating in any such meeting shall be given information that would give that Proposer a competitive advantage over any other Proposer.

3) A selection(s), if made, will be based on the Proposal(s) that provides best value to

Integral Care.

4) Integral Care reserves the right to enter into multiple Contracts with respect to the provision of the Services.

5) Proposals will be scored by the point system listed in the table below:

SCORING CRITERIA Points Signed Attachment C “Assurances Document” Pass/Fail

General Information about Proposer (Section I of “Proposal Instructions and Guidelines”)

Up to 15 points

Financial (Section II of “Proposal Instructions and Guidelines”)

Up to 20 points

Risk Profile (Section III of “Proposal Instructions and Guidelines”)

Up to 20 points

Service Delivery (Section IV of “Proposal Instructions and Guidelines”)

Up to 25 points

Pricing (Section V of “Proposal Instructions and Guidelines”)

Up to 20 points

Total Possible Points 100 POINTS

PERFORMANCE STANDARDS AND COMPLIANCE

1) Each Successful Proposer’s Services will be of a standard quality and level of professionalism expected of those businesses engaged in the delivery of similar services. The methods and means employed in the delivery of the Services must be of a standard that will withstand both public and private scrutiny, and be in compliance with all applicable laws, statutes, regulations and ordinances as may be amended from time to time including, but not limited to, the Civil Rights Act of 1964, as amended, and the Americans with Disabilities Act (“ADA”).

2) Successful Proposer(s) will ensure that no person, on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, genetic characteristics, age, disability, or veteran status will be excluded from participation in providing, or be denied the benefits of, the Services, or be subject to discrimination under any of the policies of the Texas Health and Human Services Commission or its related agencies (collectively, “HHSC”) or of Integral Care.

3) Integral Care reserves the right to retain all performance by a Successful Proposer, and to recover all consideration paid to any Successful Proposer pursuant to a Contract thus permitting forfeiture of such Contract, in the event that such Successful Proposer (a) was doing business at the time of submitting the Proposal or had done business during the 365 day period immediately prior to the date on which the Proposal was due with an undisclosed key person, (b) does business with a key person after the date on which the Proposal is due and prior to full performance of the Contract and fails to disclose the name of any such key person in writing to Integral Care prior to commencing business with such key person, or (c) fails to submit a completed Form CIQ (see Attachment C) if required to do so by Chapter 176 of the Texas Local Government Code. A Key Persons List is attached to this RFP as Attachment A.

4) Successful Proposer(s) shall furnish the Services in a prompt, efficient, and professional manner. If a Successful Proposer does not provide the Services within the Contract requirements, Integral Care reserves the right to solicit and/or procure any or all such Services outside the Contract and/or terminate the Contract.

5) Periodic service reviews shall be conducted at least annually to assess service performance, operational needs, and pricing. Based on the results of the of such reviews, Integral Care may require modifications to the scope of the Services as deemed necessary.

6) Unless stated otherwise in this RFP, a Successful Proposer will provide at its sole cost all necessary supplies, equipment, software, technology support and other items in order to furnish the Services properly as defined in the Contract.

7) Any Contract may be terminated without penalty for any reason or without cause by Integral Care by submission of written notice of at least fifteen (15) days.

8) Successful Proposer(s) must have and maintain at all times during the existence of any Contract any and all required federal, state, and/or local licenses, permits and/or permissions with respect to the Services covered by the Contract.

9) Successful Proposer(s) will comply with Section 2155.4441 of the Texas Government

Code, which requires that products and materials used to provide the Services be produced in the State of Texas when available at a price and time comparable to products and materials produced outside of Texas.

10) Any Contract may be prepared by Integral Care at its sole election, and may contain provisions that are not described in this RFP.

11) Successful Proposer(s) will verify eligibility to work in the United States using USCIS Form I-9 for all employees who will provide Services.

12) E-Verify is an Internet-based system that allows businesses to determine the eligibility of individuals to work in the United States. Integral Care requires proof of US citizenship or other authorization required by law to legally work in the United States for all employees who will provide Services. Successful Proposer(s) is/are required to submit I-9 verification information through the E-Verify system on each new employee who will provide Services under the Contract. For more information or to sign-up with E-Verify go to: www.uscis.gov/e-verify.

PROPOSAL INSTRUCTIONS AND GUIDELINES

To facilitate the evaluation of Proposals, Proposers must prepare their responses to Sections I - V (below) in the format and sequence specified below. Respond specifically to each question posed. Do not simply make a general reference to any other document included with the Proposal. Failure to comply with this requirement could result in the Proposal being rejected by Integral Care in its sole discretion. Proposer may attach additional http://www.uscis.gov/e-verify materials as necessary to provide supporting information and details. Catalogs or brochures about Proposer’s products or services may be included as an addendum to the Proposal but not in place of specific responses to each item below. If the question does not apply to either Proposer or the Proposal, clearly mark “n/a”.

I. GENERAL INFORMATION ABOUT PROPOSER. (Section B)

A. Each Proposal MUST be accompanied by a signed, original Assurances Document and, if required, a Form CIQ (Attachment C).

B. Each Proposer MUST also respond to each of the following items completely by restating each item/question exactly as written and then providing a response.

i. Provide the name, legal status (e.g. sole proprietorship, partnership, corporation, etc.), address and contact telephone number of Proposer.

Provide the name of all persons owning a 5% or more interest in Proposer’s business.

ii. Attach a copy of Provider’s Articles of Incorporation and 501(c) (3) certificate, or other bylaws/governing documents as applicable. Label as Exhibit I.B.ii.

iii. Provide a brief history and description of Proposer. The description should include the number of employees, any areas of specialization, how many years Proposer has been in business in the State of Texas, and how many years of experience Proposer has providing the Services. Also, identify any experience that makes Proposer uniquely qualified to perform the Services.

iv. Attach a copy of the organizational chart, including names, titles and vacant positions, clearly indicating who will be the main point of contact with respect to any Contract. Label as Exhibit 1.B.iv.

v. Provide copies of any and all of Proposer’s required federal, state, and/or local licenses and/or certifications required with respect to the Services.

Label as Exhibit 1.B.v.

vi. Provide the names, telephone numbers, addresses and individual contact names of at least three (3) business references for whom Proposer provides or has provided services in Travis County, Texas that are similar to the Services. Include a brief description of Proposer’s working relationship with each business reference.

vii. Describe in detail what experience, if any, Proposer has in providing services similar to the Services to a population of individuals with behavioral health diagnoses.

C. Does Proposer meet the requirements for certification issued by the Texas

Comptroller of Public Accounts as a Veteran Heroes United in Business (“VetHUB”)? Attach a copy of any current VetHUB certificate to this Proposal, and label as Exhibit I.C. [THIS ITEM IS NOT AWARDED SCORING POINTS].

II. FINANCIAL

A. Include a copy of Proposer’s latest annual audit report or other comparable document(s) sufficient to show Proposer’s current financial status.

B. Provide audited financial statements for the past (3) years or equivalent documentation sufficient to demonstrate financial stability.

C. Provide a copy of Proposer’s latest Dunn & Bradstreet report.

D. Describe prior arrangements or any potential plans to subcontract part or all of the Services. All subcontracts must be approved by Integral Care, at its sole discretion. Name all proposed subcontractors and provide the information on their staff credentials, licenses and certifications as provided for Proposer’s staff.

III. RISK PROFILE

A. Attach a copy of Proposer’s Risk Assessment and Mitigation Plan and a copy of Proposer’s Emergency/Disaster Plan. Label as Exhibit III.A.

B. Is Proposer currently or has Proposer, within the last five (5) years, been under investigation, or had a license or accreditation revoked by any state/federal/local authority or licensure agency? If yes, describe in detail.

C. State whether Proposer is currently or has been a defendant or party to a lawsuit within the past ten (10) years. If “yes”, provide the cause number, names of parties, name of the court in which the lawsuit was filed, pertinent dates and a detailed explanation of the nature of the lawsuit and the ultimate disposition of the lawsuit.

D. Has Proposer had any judgments or settlements entered against it in the last ten

(10) years? If yes, describe in detail.

E. State whether Proposer is currently on or has ever been placed on vendor hold by any agency or business. If “yes”, provide pertinent dates and a detailed explanation.

F. Attach any current Certificate of Account Status from the Texas Secretary of State which shows that Proposer is in good standing or that it is exempt from the state franchise tax. Label as Exhibit III.F.

G. Is Proposer currently held in abeyance or barred from the award of a federal or state contract? Has this occurred in the last 5 years? If yes, describe in detail.

H. Has Proposer ever filed bankruptcy? If yes, describe in detail.

I. Has Proposer or any of its affiliates ever had contracts cancelled by state, federal or local governmental entities? If yes, describe in detail.

J. Attach Certificate(s) of Insurance showing Proposer’s current insurance coverage, with coverage to be at minimum those amounts described in the “Insurance” portion of the “Conditions” section, above. Label as Exhibit III.J.

IV. SERVICES

A. Identify all key personnel and any anticipated subcontractors.

B. Provide roles, responsibilities, and estimated level of effort.

C. Include resumes of key staff.

D. Describe supervision, oversight, and performance monitoring of subcontractors.

E. Compliance with applicable federal, state, and local requirements.

F. Provide all relevant licenses, certifications, and credentials.

G. Disclose any sanctions or disciplinary actions.

H. Describe method for vetting staff and frequency and type of background checks performed on all employees.

I. Describe internal compliance controls and quality assurance processes.

J. Describe methods used to assess tenant satisfaction and provide recent results.

K. Describe tenant engagement, communication strategies, and dispute resolution processes.

L. Describe Proposer’s experience managing Class B and C properties.

M. Identify portfolio size, unit mix, and occupancy performance.

N. Highlight experience with affordable housing and/or PSH, if applicable.

O. Provide a detailed marketing and leasing plan, including:

• Outreach strategies

• Lease-up timelines

• Tenant screening practices (aligned with Fair Housing and Housing

First, where applicable)

• Retention strategies

K. Provide historical performance data to support and validate past performance.

L. Complete the fee schedule below and provide a clear explanation of all pricing components. All costs must be fully disclosed.

M. Detail Proposer’s experience serving populations with behavioral health needs, including mental illness, intellectual and developmental disabilities (IDD), and substance use disorders.

N. Outline Proposer’s experience developing policies and procedures for managing housing serving vulnerable populations.

O. Define Proposer’s approach to reasonable accommodations, including with assistance animals.

P. Detail communication protocols with Integral Care.

Q. Detail communication strategies for tenants with disabilities.

R. Provide or detail policies aligned with Housing First principles, including:

• Leasing practices

• Denial criteria

• Eviction prevention strategies

• Grievance and appeal processes

S. Detail Maintenance operations, including:

• Work order prioritization and systems used. Explain if system can integrate with E.H.R(NetSmart) or Workday

• Response times (emergency and non-emergency)

• After-hours coverage

• Quality Control

T. Detail rent collection and delinquency management, including strategies for tenants with fixed or limited income.

U. Detail fair housing practices.

V. For PSH scope: Describe 24/7 staffing model and coverage approach

W. Describe experience with:

• Permanent Supportive Housing (PSH)

• Housing First Implementation

• HUD and rental assistance programs

• Local housing authorities

• Coordination with supportive services and case management

• Balancing compliance, safety, and tenant stability

V. PRICING

A. Provide a detailed cost breakdown of the total cost that Integral Care will pay for the Services using the format shown in Attachment D “Rate Sheet”.

B. Submit pricing based on a firm fixed fee structure, expressed as a cost per unit per month (PUPM).

C. For comparison purposes, Proposer may also submit an alternative pricing structure, including a percentage-based management fee; however, Integral Care reserves the right to evaluate all Proposals using a standardized cost comparison methodology and to select the pricing structure determined to provide the best value.

ATTACHMENT A

KEY PERSONS LIST – FEBRUARY 27, 2026

NAME TITLE BUSINESS ADDRESS

Hassan Abdallah Human Resources Manager 1430 Collier St., Austin, TX 78704 Kim Alderson Director of MIS 6937 N Interstate Hwy 35, Austin, TX 78752 Rene Alli Senior Accountant 1430 Collier St., Austin, TX 78704 Aurora Amador Practice Administrator 6600 E Ben White Blvd., Austin, TX 78741 Russell Bach, MD Associate Medical Director 5015 S. IH-35, Austin, TX 78744 Amanda Banks Chief Public Health Officer 1430 Collier St., Austin, TX 78704 Mesha Barnes Chief of Staff 1430 Collier St., Austin, TX 78704 Matthew Beasley Director of Reimbursement 1430 Collier St., Austin, TX 78704 Martin Blumberg Director of Learning and

Development 6937 N Interstate Hwy 35, Austin, TX 78752

Marlene Buchanan Chief Programs Officer 1430 Collier St., Austin, TX 78704 Barbara Buie Director of Compensation and

Benefits 1430 Collier St., Austin, TX 78704

Lesa Brown-Valades Director of Network Development

5015 S. IH-35, Austin, TX 78744

Kathleen Casey Chief Strategy and Innovation Officer

1430 Collier St., Austin, TX 78704

LaTanya Cash Client Rights Protection Officer 1430 Collier St., Austin, TX 78704 Sasha Church Medical Records

Director/Privacy Officer 5225 N. Lamar Blvd., Austin, TX 78751

Tom Cobb Financial Analyst 1430 Collier St., Austin, TX 78704 Patricia Corrigan- Strickland

Director of Pharmacy 6937 N Interstate Hwy 35, Austin, TX 78752

Jodie Eldridge Director of Resource Development

1700 S. Lamar Blvd., Ste. 230, Austin, TX 78704

Pam Farrell Director of Utilization Management

5015 S. IH-35, Austin, TX 78744

Stephanie Flores Director of OneData 1430 Collier St., Austin, TX 78704 Rodney Guinn Chief Human Resources Officer 1430 Collier St., Austin, TX 78704 Julie Guirguis Practice Administrator 5015 S. IH-35, Austin, TX 78744 Brooke Hammond Director of

Operations/Compliance Officer 1430 Collier St., Austin, TX 78704

Vaughn Hancock Practice Manager 5015 S. IH-35, Austin, TX 78744 Dawn Handley Vice President and Chief

Operations Officer 1430 Collier St., Austin, TX 78704

Kali Holyfield Deputy Assistant Director of 3000 Oak Springs Dr., Austin, TX 78702

Practice Management – Housing Andrea Jenssen Director of Resource and Safety 6937 N Interstate Hwy 35, Austin, TX 78752 Debra Joiner Director of Communications and

Engagement 1430 Collier St., Austin, TX 78704

Nancy Jones Credentialing Coordinator 1430 Collier St., Austin, TX 78704 Matthew Kinman Operations and Maintenance

Project Manager 6937 N Interstate Hwy 35, Austin, TX 78752

Kristi Kaiser Practice Administrator 5015 S. IH-35, Austin, TX 78744 Sarah Kuykendall IDD Practice Manager 5225 N. Lamar Blvd., Austin, TX 78751 Lisa Ott Laky General Counsel 1430 Collier St., Austin, TX 78704 Christina Lundy Director of Procurement 1430 Collier St., Austin, TX 78704 Marisa Malik Director of Practice

Management – Crisis and Substance Use

1430 Collier St., Austin, TX 78704

Jeanette Martinez Facilities Manager 6937 N Interstate Hwy 35, Austin, TX 78752 Ziyad Nuwayhid, MD Chief Medical Officer 1430 Collier St., Austin, TX 78704 Melody Palmer-Arizola Practice Administrator 1430 Collier St., Austin, TX 78704 Jaime Parker Practice Manager 6937 N Interstate Hwy 35, Austin, TX 78752 Kedra Priest Practice Administrator 1165 Airport Blvd., Austin, TX 78721 Jeff Richardson Chief Executive Officer 1430 Collier St., Austin, TX 78704 Hans Riedel Director of Facilities 6937 N Interstate Hwy 35, Austin, TX 78752 Michelle Riffle Budget Analyst 1430 Collier St., Austin, TX 78704 Scott Ruff Chief Administrative Officer and

Chief Technology Officer 6937 N Interstate Hwy 35, Austin, TX 78752

Rusty Taylor Chief Financial Officer 1430 Collier St., Austin, TX 78704 Kaci Thomas, MD Associate Medical Director 1165 Airport Blvd., Austin, TX 78721 Luis Torres Chief Accounting Officer 1430 Collier St., Austin, TX 78704 Ruth Valencia RN Supervisor 1631 E. 2nd St., Bldg. A, Austin, TX 78702 Mark Watson Director of Accounting Services 1430 Collier St., Austin, TX 78704

Brittany Whittington Director of Accountable Care Systems

1430 Collier St., Austin, TX 78704

Megan Wilber Quality Improvement Manager 1430 Collier St., Austin, TX 78704

Teresa Williams Director of Clinical Services 1430 Collier St., Austin, TX 78704

Lori Wilson Provider Network and Authority Committee Chair

1430 Collier St., Austin, TX 78704

Ken Winston Director of Practice Management - IDD

5225 N. Lamar Blvd., Austin, TX 78751

Stephanie Bazan Board Secretary/Treasurer P.O. Box 3548, Austin, TX 78764-3548

H. Ed Calahan Board Member P.O. Box 3548, Austin, TX 78764-3548

Emmitt Hayes Board Vice Chair P.O. Box 3548, Austin, TX 78764-3548

Sally Hernandez Ex-Officio Board Member P.O. Box 3548, Austin, TX 78764-3548

Hal Katz Board Member P.O. Box 3548, Austin, TX 78764-3548 Ann Kitchen Board Member P.O. Box 3548, Austin, TX 78764-3548

Lynn Shephard Board Member P.O. Box 3548, Austin, TX 78764-3548 Deborah Smith Board Member P.O. Box 3548, Austin, TX 78764-3548 Patricia Young Brown Board Chair P.O. Box 3548, Austin, TX 78764-3548 Guadalupe Zamora, MD Board Member P.O. Box 3548, Austin, TX 78764-3548

ATTACHMENT B

SERVICES DESCRIPTION

Successful Proposer(s) shall provide Services, as more particularly described below, in a professional and timely manner consistent with industry standards and all applicable laws and regulations.

OVERVIEW

Integral Care seeks qualified property management third parties to provide comprehensive management services for its housing portfolio, which includes:

• Scattered-site properties

• HUD 811 units

• Permanent Supportive Housing (PSH) communities

Services shall include full operational, financial, and administrative management.

Proposers may submit for one or both of the following service categories:

• Traditional Property Management Services

• Specialty Property Management Services (Permanent Supportive Housing – PSH)

The selected firm(s) ensure properties are operated in a manner that:

• Maintains high occupancy levels

• Preserves physical and financial asset value

• Ensures compliance with all applicable regulations

• Supports tenant stability and quality of life

GENERAL REQUIREMENTS (APPLICABLE TO ALL PROPERTIES)

Successful Proposer(s) shall provide, at a minimum, the following services:

2.1 Property Operations

• Day-to-day management of assigned properties

• On-site and/or remote management coverage, as appropriate

• Enforcement of lease terms and property rules

• Maintenance of safe, sanitary, and habitable conditions

2.2 Leasing and Occupancy Management

• Marketing and outreach to maintain occupancy

• Tenant screening in compliance with Fair Housing laws

• Lease execution, renewals, and terminations

• Move-in and move-out inspections

• Waitlist management, if applicable

2.3 Rent Collection and Financial Management

• Timely rent collection and tracking

• Delinquency management and follow-up

• Financial recordkeeping and reporting

• Budget preparation and variance reporting

• Accounts payable and receivable management

2.4 Maintenance and Repairs

• Coordination of routine, preventive, and emergency maintenance

• Work order tracking and timely completion

• Vendor procurement and oversight

• Unit turnover (“make-ready”) coordination

• Compliance with applicable building codes and standards

2.5 Vendor Management

• Procurement of qualified vendors, carried out in alignment with Integral Care’s procurement and contract Requirements. The Successful Proposer(s) may exercise appropriate autonomy for routine or lower‑dollar procurements within the delegated thresholds that will be outlined in the Contract, while coordinating with Integral Care’s Procurement Department when purchases exceed those thresholds or require additional approvals.

• Contract administration and oversight, ensuring that all subcontracted work, vendor relationships, and service delivery meet performance expectations, comply with applicable regulations, and follow requirements that will be detailed in the Contract.

• Cost control and performance monitoring, including validation of vendor performance, quality, and invoicing to ensure efficient use of resources and adherence to approved pricing and scope.

2.6 Compliance and Reporting

• Compliance with all applicable federal, state, and local regulations

• Compliance with funding requirements (HUD, LIHTC, CoC, SLFRF, etc.)

• Preparation and submission of required reports

• Maintenance of complete and accurate records

2.7 Tenant Relations

• Responsive communication with tenants

• Complaint resolution and dispute management

• Enforcement of lease provisions in a fair and consistent manner

3. SPECIALTY REQUIREMENTS – PERMANENT SUPPORTIVE HOUSING

(PSH)

For properties designated as PSH, Successful Proposer(s) shall provide enhanced services, including:

3.1 Service Coordination

• Coordination with on-site and/or external supportive service providers

• Participation in case conferencing and care coordination, as appropriate

• Support of tenant stability and housing retention

3.2 Housing First Approach

Implementation of Housing First principles

• Low-barrier leasing practices

• Progressive lease enforcement

• Eviction prevention strategies

3.3 Specialized Tenant Support

• Implementation of trauma-informed practices

• Harm-reduction approaches

• Reasonable accommodations for disabilities

• Coordination related to assistance animals and accessibility needs

3.4 Income Certification and Compliance

• Initial income certification and annual recertification

• Compliance with program eligibility requirements

• Coordination with rental subsidy programs

3.5 24/7 Coverage

• 24-hour, 7-day-a-week on-site or on-call coverage

• Emergency response protocols

• Incident documentation and reporting

Integral Care will identify which properties require 24/7 coverage prior to Contract execution. Proposer must detail staffing models, supervision, shift coverage, and emergency response protocols. Proposer must describe on-call escalation processes and response times.

4. PERFORMANCE…