ESBD_498055_1773936987664_ATTACHMENT E – Vendor Profile Questionnaire.docx

This is a Vendor Profile Questionnaire for IC-RFP-2026-001, a Banking, Treasury & Cash Management Services solicitation. The questionnaire is designed to be completed by proposing financial institutions and covers comprehensive organizational, operational, and technical capabilities. Key service requirements include depository services with virtual/subaccounts for grant and program segregation, treasury portal with role-based access and dual-control workflows, ACH, wire, check, and positive pay services, commercial and virtual card programs compatible with Workday, lockbox and remote deposit capture capabilities, rental assistance and third-party payment workflows, daily reporting by 8:00 AM with monthly statements within five business days, API/Webhook and SFTP connectivity with BAI2 and ISO 20022 file format support, and merchant services on an optional basis. The solicitation targets a go-live date of September 1, 2026, and requires vendors to demonstrate security controls including multi-factor authentication, role-based access control, dual-control for payments, real-time fraud monitoring with 24/7 escalation support, and SOC or ISO attestations.

Proposers must complete all sections of the questionnaire and submit supporting documentation including a signed Assurances Document (Attachment C), completed Pricing Addendum (Attachment D), sample reports and technical file specifications, Certificate of Insurance and W-9 forms, audited financial statements for the prior three years, references from three or more organizations, and branch location lists. The questionnaire requires disclosure of organizational structure, FDIC insurance status, Federal Reserve membership or correspondent access, full-service branch locations in Travis County or surrounding counties, Workday integration capabilities with detailed mapping approaches, secure connectivity protocols with encryption and key rotation practices, incident response and breach notification procedures, ACH return and exception reporting with consolidated daily reports by 9:00 AM and weekly exception aging reports, implementation timelines and project plans with RACI matrices, customer service model with relationship manager contacts and quarterly business review cadence, financial stability documentation, risk and compliance disclosures including investigations or debarments, and information on short-term financing options such as Revenue Anticipation Loans or sweep services. The file must be saved in PDF format with the proposer's legal name and submitted as part of the complete proposal package per RFP instructions.