ESBD_360338_1716477853901_Attachment E - Deer Oaks EAP Utilization.pdf
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- Solicitation number
- RFp2024-P11
- Issued by
- Hays County, Texas
About this file
This document is a Request for Proposals (RFP) issued by Hays County, Texas for Employee Group Health, Dental, and Employee Assistance Plans. The County is seeking a comprehensive package that includes Medical, Pharmacy, Dental, and Employee Wellness/Assistance Plan services. The chosen plans are to be implemented effective January 1, 2025, with open enrollment starting October 1, 2024. The County is evaluating various plan designs, networks, services, and value-added offerings to achieve competitive long-term and stable financial success while providing a robust benefits package. This RFP does not include banking for the Health Savings Account.
The RFP outlines that pricing terms, set-asides, and funding requirements are to be included in the proposals. The current incumbent's information is not provided. The County is fully committed to this contract and is looking to partner with insurance companies that can help them achieve their goals of offering competitive and sustainable benefits to their employees.
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HAYS COUNTY
EAP AND WORK-LIFE UTILIZATION
Report Period: 01 October 2022 - 31 December 2022 Report Run Date: 01 January 2023
Hays County’s overall usage of services during the period, 01 Oct 2022 to 31 Dec 2022, was 17 cases. The projected annual utilization for Hays County is 8.35% which is greater than the Book of Business’s (BOB) benchmark of 6.43%, and is greater than the Industrial BOB benchmark of 0.01%. There were 17 EAP counseling cases, and 0 work-life cases. Usage is lower compared to the previous year during this time period where utilization was 4.24%. Year to date the number of cases broken out by gender are: 30.99% male and 56.34% female. 12.67% of callers declined to provide this information.
Executive Summary
TOTAL UTILIZATION FOR THIS PERIOD 2%
01 October 2022 - 31 December 2022
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 2
PERIOD COUNT YTD COUNT UTILIZATION % YTD UTILIZATION %
Clinical 17 64 2 7.53
Work-life 0 7 0 0.82
Web Hits 132 662 15.53 77.88
Total 149 733 17.53 86.23
U T
IL
IZ
A T
IO
N
O V
E R
V
IE
W NUMBER OF PARTICIPANTS: 850
Q1 Q2 Q3 Q4 TOTAL
Number of Individual Participants Utilizing Services 10 10 7 10 31
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 3
Q1 Q2 Q3 Q4 TOTAL
Clinical
Long Term/Psychiatrist Referral 7 4 5 16
Face to Face Counseling 7 6 1 14
General Assistance Clinical 6 4 10
Video Counseling 2 2 4 2 10
Single Session Therapy 2 1 3 3 9
Structured Telephonic Counseling 1 2 2 5
Sub Total 18 16 13 17 64
Work-life
Daily Living 4 2 6
General Assistance Work-life 1 1
Sub Total 5 2 7
Total 18 21 15 17 71
Total Utilization 2.12 2.47 1.76 2.00 8.35
K E
Y S
T A
T
IS
T
IC
A L
IN
F
O R
M A
T
IO
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WEB USAGE Q1 Q2 Q3 Q4 TOTAL
Web Logins 25 33 16 26 100
Web Usage % (Based on Logins) 2.94 3.88 1.88 3.06 11.76
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 4
GENDER Q1 Q2 Q3 Q4 TOTAL %
Male 9 7 5 1 22 30.99
Female 5 14 8 13 40 56.34
Undisclosed 4 2 3 9 12.68
Total 18 21 15 17 71
CLIENT TYPE Q1 Q2 Q3 Q4 TOTAL %
Employee 13 17 15 15 60 84.51
Family Member 1 3 2 6 8.45
Significant Other 3 1 4 5.63
Dependent 1 1 1.41
Total 18 21 15 17 71
AGE BAND Q1 Q2 Q3 Q4 TOTAL %
Undisclosed 1 4 3 8 11.27
18-30 2 1 5 3 11 15.49
31-40 7 5 4 8 24 33.80
41-50 3 7 4 1 15 21.13
51-60 5 2 2 9 12.68
>60 4 4 5.63
Total 18 21 15 17 71
C A
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IN
F O
R M
A T
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PARTICIPANT PRIMARY LANGUAGE: Q1 Q2 Q3 Q4 TOTAL %
English - United States/Canada 17 21 15 17 70 98.59
English - United Kingdom 1 1 1.41
Total 18 21 15 17 71
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 5
M A
IN
IS
S U
E S
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 6
Q1 Q2 Q3 Q4 TOTAL %
Long Term/Psychiatrist Referral
Emotion Regulation 3 1 1 5 7.81
Anxiety 1 2 3 4.69
Depression 1 1 2 3.13
Grief/Loss 1 1 2 3.13
Adjustment/Change 1 1 1.56
Family/Relationship Concerns 1 1 1.56
Significant Mental Health Concerns 1 1 1.56
Stress 1 1 1.56
Sub Total 7 4 5 16 25
Face to Face Counseling
Emotion Regulation 3 1 4 6.25
Family/Relationship Concerns 1 2 1 4 6.25
Adjustment/Change 1 2 3 4.69
Addiction Concerns 1 1 1.56
Grief/Loss 1 1 1.56
Workplace Concerns 1 1 1.56
Sub Total 7 6 1 14 21.87
General Assistance Clinical
Overview 6 1 7 10.94
Benefit Connect 3 3 4.69
Sub Total 6 4 10 15.63
Video Counseling
Emotion Regulation 1 1 2 4 6.25
Family/Relationship Concerns 1 1 1 3 4.69
Anxiety 1 1 1.56
Significant Mental Health Concerns 1 1 1.56
Workplace Concerns 1 1 1.56
Sub Total 2 2 4 2 10 15.62
Single Session Therapy
Emotion Regulation 1 1 2 3.13
Stress 1 1 2 3.13
Workplace Concerns 1 1 2 3.13
Anxiety 1 1 1.56
Family/Relationship Concerns 1 1 1.56
Significant Mental Health Concerns 1 1 1.56
Sub Total 2 1 3 3 9 14.07
C
LI
N
IC
A L
C A
S E
S B
Y C
A T
E G
O R
Y
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 7
Structured Telephonic Counseling
Adjustment/Change 1 1 1.56
Anxiety 1 1 1.56
Emotion Regulation 1 1 1.56
Family/Relationship Concerns 1 1 1.56
Stress 1 1 1.56
Sub Total 1 2 2 5 7.8
Total 18 16 13 17 64
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 8
T O
P C
O N
C E
R N
S
Q1 Q2 Q3 Q4 TOTAL %
Stress 9 11 8 5 33 34.02
Anxiety/Panic 8 8 5 6 27 27.84
Marital/Relationship 4 6 4 3 17 17.53
Low Mood 5 1 5 11 11.34
Fluctuating Mood 1 3 4 4.12
Q1 Q2 Q3 Q4 TOTAL %
Workplace Stress 4 2 3 9 75.00
Work performance issues 2 2 16.67
Conflict at Work 1 1 8.33
Personal Concerns
Work Related Concerns
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 9
TOTAL PERCENTAGE
Used Service Before 9 52.94
EAP Orientation/Training 3 17.65
Benefit/Health Fair 2 11.76
Recommended by HR/Manager/Supervisor 2 11.76
Digital Materials from HR 1 5.88
Total 17
K N
O W
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D
G E
O F
S E
R V
IC
E
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 10
TOTAL PERCENTAGE
Telephone 16 94.12
RMS 1 5.88
Total 17
M E
T H
O D
O F
C O
N T
A C
T
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 11
Daily Living
Travel 4 4 57.14
Mental Health/Behavioral Health 2 2 28.57
Sub Total 4 2 6 85.71
General Assistance Work-life
Overview 1 1 14.29
Sub Total 1 1 14.29
Total 5 2 7
W O
R K
-L
IF
E C
A S
E S
B Y
C A
T E
G O
R
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 12
Homepage
Home 75 99 36 68 278
News 1 1
Seminars 1 1
Sub Total 75 101 36 68 280
Balancing
Mental Health 15 45 2 8 70
Relationships 8 16 5 29
Families 9 7 16
Grief and Loss 2 10 12
Addiction and Recovery 2 7 9
Home 3 2 5
Personal Growth 2 2 4
Sub Total 37 72 17 19 145
Living
Legal 14 27 5 46
Legal Ready Docs 21 7 5 6 39
Pets 2 4 2 2 10
Financial 8 8
Home Buying or Selling 2 3 2 7
Home Improvement 1 5 6
Home 4 1 5
Travel and Leisure Time 4 4
Moving 2 2
Sub Total 41 51 11 24 127
Thriving
Women's Health 2 3 2 4 11
Healthy Eating 7 7
Healthy Recipes 3 2 1 1 7
W E
B S
IT
E
U T
IL
IZ
A T
IO
N Mental Health Legal Legal Ready Docs Relationships
Grief and Loss Families Savings Center Kids' Well-Being Women's Health Developmental Stages Pets Addiction and Recovery Financial Healthy Eating Healthy Recipes
WEB USAGE Q1 Q2 Q3 Q4 TOTAL
Web Logins 25 33 16 26 100
Web Usage % (Based on Logins) 2.94 3.88 1.88 3.06 11.76
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 13
Live Healthy 7 7
Adolescents' Health 3 3
Children's Health 2 2
Health Challenges 2 2
Infants' and Toddlers' Health 1 1
Sub Total 5 23 5 7 40
Parenting
Kids' Well-Being 4 2 5 11
Developmental Stages 2 3 5 10
Child Care 5 5
Adoption 2 2
Parenting 2 2
Home 1 1
Sub Total 8 12 11 31
Homepage Centers
Savings Center 13 1 14
NOLO 2 2
Sub Total 2 13 1 16
Aging
Grief and Loss 2 3 5
Planning the Future 5 5
Caregivers 2 2
Health 2 2
Sub Total 2 2 8 2 14
Working
Career Development 2 2
Training and Development 2 2
Home 1 1
Sub Total 3 2 5
Webinars
Healthy Mind Toolkit 1 1
Interpersonal Communication: Social Skills for Success
1 1
Keeping Your Love Alive 1 1
Say What You Mean the Right Way:
Healthy Forms of Communication
1 1
Sub Total 2 2 4
Total 173 276 81 132 662
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 14
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TOTAL ATTENDEES
Orientation
Other 4
Sub Total 4
Training
Online 2 21
Sub Total 2 21
Promotional Material
Other 1
Sub Total 1 0
Total 7 21
WORKPLACE ACTIVITIES DETAILED TOTAL DURATION ATTENDEES
Orientation 4 40.00 hours
Other 4.00 hours
Title: Hays County Open Enrollment- San Marcos
Activity Date: 10/04/2022
Duration 4.00 hours
Location: 712 S Stagecoach Trail, San Marcos, TX 78666
Language:
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 15
WORKPLACE ACTIVITIES DETAILED TOTAL DURATION ATTENDEES
Orientation 4 40.00 hours
Details:
Hays County Open Enrollment - San Marcos
Tuesday, October 4th, 2022 9 am – 12 pm
POC: Melanie Munoz, 512-878-6713, melanie.munoz@co.hays.tx.us
Provider: Olivia Jackson
Other 4.00 hours
Title: Hays County Open Enrollment- Kyle
Activity Date: 10/05/2022
Duration 4.00 hours
Location: 2171 Yarrington Rd. Kyle, Tx 78640
Language:
Details:
Hays County Open Enrollment - Kyle
Tuesday, October 5th, 2022 11:30AM – 3:30PM
POC: Melanie Munoz, 512-878-6713, melanie.munoz@co.hays.tx.us
Provider: Evelyn Baker
Other 4.00 hours
Title: Hays County Open Enrollment- Buda
Activity Date: 10/14/2022
Duration 4.00 hours
Location: 500 Jack C Hays Trail, Buda, Tx 78610
Language:
Details:
Hays County Open Enrollment - Buda
Tuesday, October 14, 2022 11:30AM – 3:30PM
POC: Melanie Munoz, 512-878-6713, melanie.munoz@co.hays.tx.us
Provider: Doris White-Hudson
Other 28.00 hours
Title: Hays County Open Enrollment- San Marcos
Activity Date: 10/18/2022
Duration 28.00 hours
Location: 712 S Stagecoach Trail, San Marcos, TX 78666
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 16
Orientation 4 40.00 hours
Details:
Hays County Open Enrollment - San Marcos
Tuesday, October 18th, 2022 8 am – 12 pm
POC: Melanie Munoz, 512-878-6713, melanie.munoz@co.hays.tx.us
Provider: Doris White-Hudson
Training 2 2.00 hours 21
Online 1.00 hour 21
Title: Four Steps to Resolving Conflict and Restoring Relationships
Activity Date: 10/19/2022
Duration 1.00 hour
Location:
Language:
Details:
Four Steps to Resolving Conflict and Restoring Relationships
10/19/2021 12:00 PM - 1:00 PM
Presenter: Greg Brannan POC: Isacc Ramirez
Overall Satisfaction= 80%
Online 1.00 hour
Title: Managing Stress of the Holidays
Activity Date: 11/09/2022
Duration 1.00 hour
Location:
Language:
Details:
Managing Stress of the Holidays
11/09/2021 12:00 PM - 1:00 PM
Presenter: Greg Brannan POC: Isacc Ramirez
Promotional Material 1 1.00 hour
Other 1.00 hour
Title: Program Promotions
Activity Date: 10/11/2022
Duration 1.00 hour
Location: Promotional Items Mailed to Providers
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 17
Promotional Material 1 1.00 hour
Details: Hays County Open Enrollment Sessions October 4th, 6th, 14th and 18th 400- Wallet Cards 200- Fact Sheets 100- Telehealth Flyers 100- Advantage Legal Financial Flyers 50- Online Will Flyers 50- How to Cope With Anxiety Flyers 4- Bags of Candy 4- Posters/Signs 4- Table Cloths 200- Pencils 100- Magnets
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 18
Report Terminology Glossary cCBT (Computerized Cognitive Behavioral Therapy):
Self-paced program whereby participants interact with the application on a weekly basis, and to monitor their own perception of how they are functioning in terms of personal well-being, close family relationships, work, and social roles
Clinical:
Counseling cases that may include face to face, structured telephonic, video, on-line, first call resolution/in the moment support
First Serve:
When it is unknown if the participant is eligible for services however initial support is provided
General Assistance:
Categorizes the General Assistance Inquiries into the reason why outreach by a participant did not result in a case
Advantage Website:
Used to assist participants with issues, access and information on their EAP website.
Benefit Connect:
The participant is seeking a service that is not administered through the EAP/work-life program, so is connected to the correct resource
Clinical Assessment:
There may be times in which a Clinical conversation takes place, but the call did not result in referral or
FCR.
Overview:
The participant receives an overview of the services available, and the contact does not result in the client requesting service
Knowledge of Service:
How participants identified they learned about the service
Management Consultation:
A consultation with a manager to assist in development of management skills or to assist with how to handle a particular situation with an employee or within the organization
Method of Contact:
Provides a breakdown for the reporting period of how participant accessed the service
Number of Individual Participants Utilizing Services:
Number of unique individuals accessing services
Overall Utilization:
Utilization is calculated by EAP and Work-life presenting issues ÷ population x 100
Projected Utilization is calculated with the following formula: Utilization for the Period ÷ Total number of days in that period x 365 x 100
Utilization calculations are rounded to the nearest hundredth decimal place
RMS (formally Live Connect):
Instant messaging that is accessible via the website. Allows participant to request services without making a phone call
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 19
RRCI (Rapid Response Critical Incident):
On-site support following a traumatic event
Web Hits:
Recorded each time a user moves from section to section on the website
Web Logins:
Recorded each time a participant logs in to the website. These can include multiple logins by the same participant
Work-Life:
Consultation and/or referrals for community resources
Workplace Activities:
Provides a chart, a summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counseling, benefit fairs, webinars, etc.)
HAYS COUNTY ● Report Period: 01 October 2022 - 31 December 2022 ● Report Run Date: 01 January 2023 20
Report Period: 01 January 2023 - 31 March 2023 Report Run Date: 07 April 2023
Hays County’s overall usage of services during the period, 01 Jan 2023 to 31 Mar 2023, was 7 cases. The projected annual utilization for Hays County is 3.33% . There were 6 EAP counseling cases, and 1 work-life case. Usage is lower compared to the previous year during this time period where utilization was 1.65%.
Executive Summary
TOTAL UTILIZATION FOR THIS PERIOD 0.82%
01 January 2023 -
31 March 2023
TOTALS Current Period Same Period Last Year Change From Last Period
Cases 7 14 -7
Lives Covered 850 850 0
Participant 7 10 -3
UTILIZATION Current Period Same Period Last Year Change From Last Period
Overall Engagement % 10.94% 12.24% -1.29%
Utilization 0.82% 1.65% -0.82%
Projected Utilization 3.33% 6.69% -3.37%
Clinical 0.71% 1.65% -0.94%
Work-Life 0.12% 0.00% 0.12%
Wellness 0.00% 0.00% 0.00%
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 2 er vi ce
U til iz at io n
O ve rv ie w NUMBER OF MEMBERS: 850
Q1 Q2 Q3 Q4 TOTAL
Number of Unique Cases 7 7
Number of Total Members Utilizing Services 7
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 3
C on ce rn s/ Is su es
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 4
D em og ra ph ic v ie w w ith B en ch m ar k C om pa ris on
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 5
D em og ra ph ic v ie w w ith B en ch m ar k C om pa ris on
Cases By Gender-Your Entity Cases By Gender - Benchmark(Global Book of Business)
Cases by Relation - Your Entity Cases by Relation - Benchmark(Global Book Of Business)
Cases by AgeGroup - Benchmark(Global Book Of Business)Cases by AgeGroup - Your Entity
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 6
C us to m
D em og ra ph ic s
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 7
U til iz at io n w ith
B en ch m ar k
C om pa ris on
W or k Li fe
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 8 ea r O ve r
Y ea r C om pa ris on
C as es
/P ar tic ip an ts
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 9 ea r O ve r
Y ea r C om pa ris on
W eb si te
Addiction and Recovery Mental Health Financial Grief and Loss Legal Moving Career Transition Child Care Legal Ready Docs Personal Growth Career Development Families Parenting Savings Center
Top 20 Web Modules :
Total Web Hits
79 25
Total Web Logins
2.94%
Web Usage % (Based on Logins)
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 10
W
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HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 11
K no w le dg e of S er vi ce
M et ho d of C on ta ct
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 12
Average Sessions per case :
Sessions completed per cases
Sum of all unique sessions completed / sum of all unique cases that completed at least one session
Benchmark :
Data to compare against other entities
Utlization data compared to utilization data of companies who also supply the particular service to their employees/students
Clinical :
All services that fall into the clinical bucket of services
Service Type = Clinical. Service subtypes included: F2F, STC, SVC, SST, Manager consultation, General Assistance Clinical, Pathways, cCBT, Elevate etc
Engagement % :
Metric to better encapsulate usage of the program. Rather than simply cases, engagement with web, training and critical incident services are included.
(Number of unique case from clinical) +( Number of presenting issue from WL and Wellness)+(Attendees of training and RRCI) + (Web Hits)/ Headcount).
Knowledge of Service :
How a participant was made aware of the services/program
Questionnaire: How did you hear about us?
Lives Covered :
Number of employees, students, participants, members covered by the program
Organization headcounts
Method of Contact :
Method in which participant contacted the service center
The access method used by participant to reach the service
Number of Participants Utilizing Service :
Participant who call WPO for support
Unique participant count who calls WPO or support
Utilization - % :
Metric to measure individual participant usage of services as measured by number of cases logged.
(Number of unique case from clinical + wellness Number of presenting issue from WL )/(Headcount).
Utilization - Clinical % :
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 13
Metric to measure individual participant usage of services as measured by number of cases logged.
Number unique cases ffrom clinical / Headcount.
Utilization Work Life % :
Metric to measure individual participant usage of services as measured by number of cases logged.
Number of presenting issues for WorkLife services / Headcount
Web Hits:
Recorded each time a user moves from section to section on the website
Web Logins:
Recorded each time a participant logs in to the website. These can include multiple logins by the same participant
Wellness :
All services that fall in the wellness bucket of services
Service Type = Wellness
Work Life :
All services that fall into the work life bucket of services
Service Type = Work-Life
Workplace Event :
Events that are provided to groups of participants rather than individuals
A summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counselling,benefit fairs, webinars, etc.)
HAYS COUNTY ● Report Period: 01 January 2023 - 31 March 2023 ● Report Run Date: 07 April 2023 14
RESULTS FOR REPORTING PERIOD:
EXECUTIVE SUMMARY:
Region:
Division:
TOTALS Current Period Same Period Last Year
Cases:
Lives Covered:
Participants:
Utilization Current Period Same Period Last Year
Overall Engagement%:
Utilization:
Annual Projected Utilization:
Clinical:
Work-Life:
Wellness:
Please Select Organization 01 Apr 2023 To 30 Jun 2023
Hays County
1.53%
1.41% 0.12% 0.00%
OBJECTIVE:
Client dashboard shows interactive way to visualize organization's well-being measures. Data driven statistics and visuals help to understand various issues ranging from dependent care and stress management to clinical service and wellness programs.
YOUR ACCOUNT MANAGER :
If you have any questions, concerns, or would like to discuss customized strategies to maximize program utilization, please reach out to your Account Manager:
1.65%
1.06% 0.59% 0.00%
-1
-0.12%
0.35% -0.47% 0.00%
Change
Change %
Last Refresh Date: 30 Jun 2023
6.14% 6.62% -0.48%
12.47% 24.94% -12.47%
Service Type Distribution
Clinical 12
Work-life 1
Clinical Services
In-Person Counseling
General Assistance Clinical
Single Session Therapy
Structured Telephonic Counselling
Video Counseling
Others
Work-life Services
Daily Living 1
Monthly Case Trend
Apr-2023 May-2023 Jun-2023
Clinical Work-life
Reporting Period: 01 Apr 2023 To 30 Jun 2023 || Company Name: Hays County
* Others include services like cCBT, Pathways, Revive etc.
* Others include services like Subsidy, Financial Consultation, Global Legal
Advice etc.
Case Distribution by Entity (Only visible for > 100 lives)
© 2023 Microsoft Corporation© 2023 Microsoft Corporation
Top 5 Companies (Only visible for >100 Lives)
Hays County
CaseCount Participants
Reporting Period: 01 Apr 2023 To 30 Jun 2023 || Company Name: Hays County
Clinical Work-life https://www.bing.com/maps?cp=25~0&lvl=1&style=w&FORM=BMLOGO
Reporting Period: 01 Apr 2023 To 30 Jun 2023 || Company Name: Hays County
Top 5 Presenting Issues - WorkLife
Financial Services 100%
Top 5 Clinical Personal Concerns
Stress
Low Mood
Anxiety/Panic
Marital/Relationship
Anger Issues
60%
50%
40%
40%
20%
Top 5 Clinical Workplace Concerns
Conflict at Work
Workplace Stress
Workplace trauma
33%
33%
33%
Workplace Concerns Case% 25.00%
Case Distribution by Entity (Only visible for > 100 lives)
© 2023 Microsoft Corporation© 2023 Microsoft Corporation https://www.bing.com/maps?cp=25~0&lvl=1&style=w&FORM=BMLOGO
Top 5 Countries - Total Stress Top 5 Countries - Workplace Stress
11-40 Lower Stress 41- 75 Moderate stress
76-90 High Stress
Total Stress Index
40 60
0-10 Very Low Stress 90-100 Very High Stress
Workplace Stress Index
40 60
Low Confidence 2
▼The clinical cases for this organisation during this reporting period is less than (<) 30. Stress Index in this page are being suppressed.
Stress Index
Top 5 Clinical Personal Concerns
Stress
Low Mood
Anxiety/Panic
Marital/Relationship
Anger Issues
60%
50%
40%
40%
20%
55%
38%
44%
22%
8%
Your Entity Benchmark
Top 5 Clinical Workplace Concerns
Conflict at Work
Workplace Stress
Workplace trauma
33%
33%
33%
35%
57%
4%
Your Entity Benchmark
Demographic view with Benchmark Comparison
Cases by Gender - Your Entity
62%
38%
Female
Male
Non-Binary
Transgender
Undisclosed
Cases by Relation - Benchmark 1%
90%
3% 3% Dependent
Employee
Family Member
Manager
Provider
Cases by Gender - Benchmark
58%28%
0% 14% Female
Male
Non-Binary
Transgender
Undisclosed
Cases by Relation - Your Entity
92%
8% Dependent
Employee
Family Member
Manager
Provider
Reporting Period: 01 Apr 2023 To 30 Jun 2023 || Company Name: Hays County
Company Size
All
Industry
All
Cases by Age Group - Your Entity
23%
8%
31%
38%
18-30
31-40
41-50
51-60
61-70
Cases by Age Group - Benchmark
15%
22%
18% 13%
4%
28% 18-30
31-40
41-50
51-60
61-70
(select your benchmark)
CompanyCountry
All
Custom Demographics
Please select any 5 customfied demographics
Participant Primary Language:
English - Unite…
Spanish - LAT…
Clinical Utilization - Your Entity
Clinical Utilization 1.41%
In-Person Counseling 0.35%
General Assistance Clinical 0.24%
Single Session Therapy 0.24%
Structured Telephonic Counselli… 0.24%
Video Counseling 0.24%
Others 0.12%
Service_Bucket_Clinical ×
Utilization with Benchmark Comparison- Clinical
Clinical Utilization - Benchmark
Clinical Utilization 0.69%
Single Session Therapy 0.16%
General Assistance Clinical 0.14%
In-Person Counseling 0.12%
Others 0.12%
Video Counseling 0.10%
Structured Telephonic Counselli… 0.05%
Manager Consultation 0.01%
Service_Bucket_ClinicalGrp ×
(select your benchmark)
Reporting Period: 01 Apr 2023 To 30 Jun 2023 || Company Name: Hays County
Company Size
All
Industry
All
Country
Work-life Utilization - Your Entity
Work-life Utilization 0.12%
Daily Living 0.12%
WLService_Group × Work-life Utilization - Benchmark
Work-life Utilization 0.33%
Legal 0.13%
Daily Living 0.09%
General Assistance Work-Life 0.05%
Others 0.02%
Financial 0.02%
Child Care 0.01%
Elder Care 0.01%
WLservice (groups) ×
Utilization with Benchmark Comparison- Work Life
(select your benchmark)
Reporting Period: 01 Apr 2023 To 30 Jun 2023 || Company Name: Hays County
Company Size
All
Industry
All
Country
Year Over Year Comparison - Cases/Participants
Case Trend
Apr-2023 May-2023 Jun-2023
Participant Trend
Apr-2023 May-2023 Jun-2023
5 5
3 3
Reporting Period: 01 Apr 2023 To 30 Jun 2023 || Company Name: Hays County
Selected Period Same Period Last Year
Selected Period Same Period Last Year
Year Over Year Comparison - Sessions
Selected Period Same Period Last Year Trend
Average Sessions per case
2.0 Average Sessions per case
5.0 Average Sessions by Services
Structured Telephonic Counselling 2.00
Average Sessions by Services
In-Person Counseling
Video Counseling
6.0
4.0
* Others include services like cCBT, Pathways, Revive, Group Counselling etc
Year Over Year Comparison - Website
Webhits Trend
Apr-2023 May-2023 Jun-2023
Selected Period Same Period Last Year
Web logins Trend
Apr-2023 May-2023 Jun-2023
Selected Period Same Period Last Year
Webhits by Module
Financial Accomplished Employee Healthy Recipes
Are You a Good Listener Keeping Your Love Alive
Women s Health
Developmental Stages Government Programs
Mental Health Live Healthy
Caregivers
Home Improvement
Parenting Personal Growth
Grief and Loss Health Tools
Relationships Medical Care
PetsSeminars
Child Care
Families
Total Web Logins
Total web Hits
6.47%
Workplace Activities Trend
Apr-2023 Jun-2023
1 1
1 1
Selected Period Same Period Last Year
Distribution Of Workplace Activities
Training
Workplace Activities
Reporting Period: 01 Apr 2023 To 30 Jun 2023 || Company Name: Hays County
Workplace Subtypes - Details
Online 2
Top 5 Companies
Hays County 2
Attendees per Languages
(Blank) 14
Knowledge of Service & Method of Contact
Knowledge of Service
Used Service Before
Digital Materials from HR
EAP Orientation/Training
Benefit/Health Fair
Recommended by Co-Worker/Friend/Family Member
Recommended by HR/Manager/Supervisor
Method Of Contact
Telephone 13
Metric Defnition Calculation
Average Sessions Per Case Sessions completed per cases Sum of all unique sessions completed / sum of all unique cases that completed at least one session
Benchmark Data to compare against other entities Utlization data compared to utilization data of companies who also supply the particular service to their employees/students
Clinical All services that fall into the clinical bucket of services Service Type = Clinical. Service subtypes included: F2F, STC, SVC, SST, Manager consultation, General Assistance Clinical, Pathways, cCBT, Elevate etc
Engagement % Metric to better encapsulate usage of the program. Rather than simply cases, engagement with web, training and critical incident services are included
(Number of unique case from clinical) +( Number of presenting issue from WL and Wellness)+(Attendees of training and RRCI) + (Web Hits)/ Headcount)
Knowledge of Service How a participant was made aware of the services/program Questionnaire: How did you hear about us?
Lives Covered Number of employees, students, participants, members covered by the program
Organization headcounts
Method of Contact Method in which participant contacted the service center The access method used by participant to reach the service
Number of Participants Utilizing Service Participant who call WPO for support Unique participant count who calls WPO or support
Stress Index The stress index tool has been developed by Workplace options to help measure organizational level stress. The tool derives its data from the extensive support WPO provides to each individual organization. By using individual case presenting issues (as self-reported by the participants), we can derive measurements of stress in terms of both personal stress and stress related to the workplace. Helping organizations understand where stress is an issue will assist them in being proactive in addressing and helping to alleviate stress across their organization.
Utilization - % Metric to measure individual participant usage of services as measured by number of cases logged.
(Number of unique case from clinical + wellness Number of presenting issue from WL )/(Headcount)
Utilization - Clinical % Metric to measure individual participant usage of services as measured by number of cases logged.
Number unique cases ffrom clinical / Headcount
Utilization Work Life % Metric to measure individual participant usage of services as measured by number of cases logged.
Number of presenting issues for WorkLife services / Headcount
Web Hits Recorded each time a user moves from section to section on the website
Please Select Organization
01 Jul 2023 To 30 Sep 2023Hays County
0.71%
0.35% 0.35% 0.00%
1.18%
0.94% 0.24% 0.00%
-4
-2
-0.47%
-0.59%
0.12% 0.00%
Change
Next
Last Refresh Date: 30 Sep 2023
2.82% 4.68% -1.86%
13.76% 9.41% 4.35%
Region Division Results for the reporting period
TOTALS Current Period Same Period Last Year Change
Utilization Current Period Same Period Last Year Change%
Cases
Lives Covered
Participants
Overall Engagement %
Utilization
Annual Projected Utilization
Clinical
Work-life
Wellness
EXECUTIVE SUMMARY
Page 1/16
Service Type Distribution
Clinical 3Work-life 3
Clinical Services
In-Person Counseling
Single Session Therapy
Video Counseling
Work-life Services
Legal
General Assistance Work-Life
Monthly Case Trend
Jul-2023 Aug-2023 Sep-2023
Clinical Work-life
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County
Service Utilization Overview
Page 2/16
* Others include services like cCBT, Pathways, Revive etc. * Others include services like Subsidy, Financial Consultation, Global Legal Advice etc.
Case Distribution by Entity (Only visible for > 100 lives)
© 2023 TomTom, © 2023 Microsoft Corporation,© 2023 TomTom, © 2023 Microsoft Corporation, © OpenStreetMap© OpenStreetMap
Top 5 Companies (Only visible for >100 Lives)
Hays County
CaseCount Participants
Global Utilization
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 3/16
Clinical Work-life https://www.bing.com/maps?cp=24.5271348225978~0&lvl=1&style=r&FORM=BMLOGO https://www.openstreetmap.org/copyright
Top 5 Presenting Issues - Work Life
Advantage Website
Credit & Debt Issues
Wills & Estate Planning
33%
33%
33%
Top 5 Clinical Personal Concerns
Anxiety/panic
Stress
67%
33%
Top 5 Clinical Workplace Concerns
Workplace Stress 100%
33.33% Workplace concern related case %
Case Distribution by Entity (Only visible for > 100 lives)
© 2023 TomTom, © 2023 Microsoft Corporation, © 2023 TomTom, © 2023 Microsoft Corporation, © OpenStreetMap© OpenStreetMap
Concerns/Issues
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 4/16 https://www.bing.com/maps?cp=25~0&lvl=1&style=r&FORM=BMLOGO https://www.openstreetmap.org/copyright
11-40 Lower Stress 41- 75 Moderate stress 76-90 High Stress
Total Stress Index
40 60
0-10 Very Low Stress
90-100 Very High Stress
Workplace Stress Index
40 60
Low Confidence 2
Stress Index
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 5/16
Top 5 Countries - Total Stress Top 5 Countries - Workplace Stress
Clinical Cases for Company / Country during this reporting period is less than (<) 30 due to which stress index information for these charts are being suppressed.
The clinical cases for this organisation during this reporting period is less than (<) 30. Stress Index in this page are being suppressed.
Top 5 Clinical Personal Concerns
Anxiety/panic
Stress
67%
33%
43%
53%
Your Entity Benchmark
Top 5 Clinical Workplace Concerns
Workplace Stress 100%
55%
Your Entity Benchmark
Cases by Gender - Your Entity
67%
33% Female
Male
Non-Binary
Transgender
Undisclosed
Cases by Relation - Benchmark
91%
3% 1% Employee
Family Member
Undisclosed
Manager
Significant Other
Cases by Gender - Benchmark
57%28%
15% 0% Female
Male
Undisclosed
Non-Binary
Transgender
Cases by Relation - Your Entity
100%
Employee
Dependent
Family Member
Manager
Provider
Company Size
All
Industry
All
Cases by Age Group - Your Entity
50%
33%
17% 51-60
Undisclosed
41-50
18-30
31-40
Cases by Age Group - Benchmark
24%
23% 18%
18%
13% 4% Undisclosed
31-40
41-50
18-30
51-60
Select Your Benchmark
Demographic View
Company Country
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 6/16
Please Select Any 5 Customised Demographics
Participant Primary Language:
English - United States/Canada 6
Custom Demographics
All
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 7/16
Clinical Utilization - Your Entity
0.35%
In-Person Counseling 0.12%
Single Session Therapy 0.12%
Video Counseling 0.12%
Service_Bucket_Clinical ×
Clinical Utilization - Benchmark
Clinical Utilization 0.62%
Single Session Therapy 0.16%
In-Person Counseling 0.12%
Others 0.11%
Video Counseling 0.09%
General Assistance Clinical 0.09%
Structured Telephonic Counsel… 0.04%
Manager Consultation 0.01%
Service_Bucket_ClinicalGrp ×
Select Your Benchmark Company Size
All
Industry
All
Company Country
All
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 8/16
Work-life Utilization - Your Entity
Work-Life Utilization 0.35%
Legal 0.24%
General Assistance Work-Life 0.12%
WLService_Group ×
Work-life Utilization - Benchmark
Work-Life Utilization 0.26%
Legal 0.11%
Daily Living 0.07%
General Assistance Work-Life 0.03%
Financial 0.01%
Elder Care 0.01%
Child Care 0.01%
Others 0.01%
WLservice (groups) ×
Company Size
All
Industry
All
Company Country
All
Work-life Utilization
Select Your Benchmark
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 9/16
Case Trend
Jul-2023 Aug-2023 Sep-2023
Participant Trend
Jul-2023 Aug-2023 Sep-2023
2 2
Selected Period Same Period Last Year
Selected Period Same Period Last Year
Case/Participant Count Trend
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 10/16
Year Over Year Comparison - Sessions
Selected Period Same Period Last Year Trend Average Sessions Per Case
0.0 Average Sessions Per Case
1.5 Average Sessions by Services Average Sessions by Services
Structured Telephonic Counselling
Video Counseling
2.0
1.0
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 11/16
Webhits Trend
Jul-2023 Aug-2023 Sep-2023
Selected Period Same Period Last Year
Web logins Trend
Jul-2023 Aug-2023 Sep-2023
Selected Period Same Period Last Year
Webhits by Module
Legal Ready Docs Planning the Future Addiction and Recovery
Career Development Career Transition
Accomplished Employee
Training and Development
Overcoming Parental Guilt
Workplace Diversity
Mental Health
Workplace Productivity
Healthy Recipes
Advanced Search Effective Manager
Kids Well Being
Men s Health Grief and Loss
Seminars
Child Care Financial
Moving
News
Pets
Total Web Hits
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 12/16
Total Web Logins
6.47%
Workplace Activities
Workplace Activities Trend
Sep-2023
Selected Period Same Period Last Year
Distribution Of Workplace Activities
Training
Workplace Subtypes - Details
Online 1
Top 5 Companies
Hays County 1
Attendees by Language
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 13/16
Knowledge of Service
Used Service Before
Recommended by HR/Manager/Supervisor
Method Of Contact
Telephone 6
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 14/16
Metric
Defnition Calculation
Average Sessions Per Case Sessions completed per case Sum of all unique sessions completed / sum of all unique cases that completed at least one session
Benchmark Data to compare against other entities Utilization data compared to utilization data of companies who also supply the particular service to their employees/students
Clinical All services that fall into the clinical bucket of services Service Type = Clinical. Service subtypes included: In-Person Counseling, Structured Telephonic Counseling, Video Counseling, Single Session Therapy, Manager consultation, General Assistance Clinical, Pathways, cCBT, Elevate etc
Engagement % Metric to better encapsulate usage of the program. Rather than simply cases, engagement with web, training and critical incident services are included
(Number of unique case from clinical) +( Number of presenting issue from WL and Wellness)+(Attendees of training and RRCI) + (Web Hits)/ Headcount)
Knowledge of Service How a participant was made aware of the services/program Questionnaire: How did you hear about us?
Lives Covered Number of employees, students, participants, members covered by the program Organization headcounts
Method of Contact Method in which participant contacted the service center The access method used by participant to reach the service Number of Participants Utilizing Service Participant who access the service for support Unique participant count who access the service for support Stress Index The stress index tool has been developed to help measure organizational level stress. The tool derives its data from the extensive support the service provides to each individual organization. By using individual case presenting issues (as self-reported by the participants), we can derive measurements of stress in terms of both personal stress and stress related to the workplace. Helping organizations understand where stress is an issue will assist them in being proactive in addressing and helping to alleviate stress across their organization.
Data collected from 2017-2022 for client entities which had at least 30 cases each year;
we process about 1/2 million of cases per year for around 100,000 organizations across the globe. We then reviewed the percentage of cases which had been classified as being related to either workplace stress or personal stress. These entities were then ranked from the lowest to the highest by calculating the percentiles and creating a Stress Index
Utilization - % Metric to measure individual participant usage of services as measured by number of cases logged.
(Number of unique case from clinical + Number of presenting issue from WL and wellness)/(Headcount)
Utilization - Clinical % Metric to measure individual participant usage of services as measured by number of cases logged.
Number unique cases from clinical / Headcount
Utilization Work Life % Metric to measure individual participant usage of services as measured by number of cases logged.
Number of presenting issues for WorkLife services / Headcount
Web Hits Recorded each time a user moves from section to section on the website Web Logins Recorded each time a participant logs in to the website. These can include multiple logins by the same participant
Reporting Period: 01 Jul 2023 To 30 Sep 2023 || Company Name: Hays County Page 16/16
Report Period: 01 October 2023 - 31 December 2023
Report Run Date: 13 January 2024
Hays County’s overall usage of services during the period, 01 Oct 2023 to 31 Dec 2023, was 6 cases. The projected annual utilization for Hays County is 2.82% . There were 5 EAP counseling cases, and 1 work-life case. Usage is lower compared to the previous year during this time period where utilization was 1.18%.
Executive Summary
TOTAL UTILIZATION FOR THIS PERIOD 0.71%
01 October 2023 - 31 December 2023
TOTALS Current Period Same Period Last Year Change From Last Period
Cases 6 10 -4
Lives Covered 850 850 0
Participant 5 10 -5
UTILIZATION Current Period Same Period Last Year Change From Last Period
Overall Engagement % 13.65% 10.82% 2.82%
Utilization 0.71% 1.18% -0.47%
Projected Utilization 2.82% 4.68% -1.86%
Clinical 0.59% 1.18% -0.59%
Work-Life 0.12% 0.00% 0.12%
Wellness 0.00% 0.00% 0.00%
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 2
NUMBER OF MEMBERS: 850
Number of Unique Cases 7 13 6 6 32
Number of Total Members Utilizing Services 5
Service Utilization Overview
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 3
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 4
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 5
Workplace concern related case %
0%
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 6
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 7
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 8
Cases By Gender-Your Entity Cases By Gender - Benchmark(Global Book of Business)
Cases by Relation - Your Entity Cases by Relation - Benchmark(Global Book Of Business)
Cases by AgeGroup - Benchmark(Global Book Of Business)Cases by AgeGroup - Your Entity
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 9
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 10
Utilization with Benchmark Comparison- Clinical
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 11
Utilization with Benchmark Comparison- Work Life
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 12
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 13
Total Web Hits
110 80
Total Web Logins
9.41%
Web Usage % (Based on Logins)
Legal Ready Docs Financial Mental Health Healthy Recipes Addiction and Recovery Grief and Loss Career Transition Planning the Future Pets Women's Health Accomplished Employee Career Development Moving Workplace Safety Legal Caregivers Parenting Child Care Personal Growth Relationships
Top 20 Web Modules :
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 14
WORKPLACE ACTIVITIES
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 15
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 16
Average Sessions per case :
Sessions completed per case
Sum of all unique sessions completed / sum of all unique cases that completed at least one session
Benchmark :
Data to compare against other entities
Utlization data compared to utilization data of companies who also supply the particular service to their employees/students
Clinical :
All services that fall into the clinical bucket of services
Service Type = Clinical. Service subtypes included: In-Person Counseling, Structured Telephonic Counseling, Video Counseling, Single Session Therapy, Manager consultation, General Assistance Clinical, Pathways, cCBT, Elevate etc
Engagement % :
Metric to better encapsulate usage of the program. Rather than simply cases, engagement with web, training and critical incident services are included.
(Number of unique case from clinical) +( Number of presenting issue from WL and Wellness)+(Attendees of training and RRCI) + (Web Hits)/ Headcount).
Knowledge of Service :
How a participant was made aware of the services/program
Questionnaire: How did you hear about us?
Lives Covered :
Number of employees, students, participants, members covered by the program
Organization headcounts
Method of Contact :
Method in which participant contacted the service center
The access method used by participant to reach the service
Number of Participants Utilizing Service :
Participant who access the service for support
Unique participant count who access the service for support
Stress Index :
The stress index tool has been developed to help measure organizational level stress. The tool derives its data from the extensive support the service provides to each individual organization. By using individual case presenting issues (as self-reported by the participants), we can derive measurements of stress in terms of both personal stress and stress related to the workplace. Helping organizations understand where stress is an issue will assist them in being proactive in addressing and helping to alleviate stress across
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 17 their organization.
Utilization - % :
Metric to measure individual participant usage of services as measured by number of cases logged.
(Number of unique case from clinical + Number of presenting issue from WL and wellness)/(Headcount).
Utilization - Clinical % :
Metric to measure individual participant usage of services as measured by number of cases logged.
Number unique cases ffrom clinical / Headcount.
Utilization Work Life % :
Metric to measure individual participant usage of services as measured by number of cases logged.
Number of presenting issues for WorkLife services / Headcount
Web Hits:
Recorded each time a user moves from section to section on the website
Web Logins:
Recorded each time a participant logs in to the website. These can include multiple logins by the same participant
Wellness :
All services that fall in the wellness bucket of services
Service Type = Wellness
Work Life :
All services that fall into the work life bucket of services
Service Type = Work-Life
Workplace Event :
Events that are provided to groups of participants rather than individuals
A summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counselling,benefit fairs, webinars, etc.)
HAYS COUNTY ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024 18
File details come from the government source that posted it. Updated .