ENCLOSURE 1 - QASP Cost-Type Contract.pdf
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- Attached to
- FINAL RFP - U. S. Global Change Research Support Program National Coordination Office Support Services Federal contract opportunity
- Solicitation number
- 80HQTR20R0016
About this file
This document contains a Government Quality Assurance Surveillance Plan (QASP) for a cost-type contract to provide general and specialized support services to the U.S. Global Change Research Program National Coordination Office. The National Aeronautics and Space Administration Headquarters will utilize an insight-based surveillance approach to monitor contractor performance, relying on the contractor's quality management system and seeking to verify processes are functioning as intended. The QASP identifies program requirements, oversight strategies, resources for continuous performance measurement, and surveillance activities across engineering, quality assurance, safety, security and other areas. It establishes a surveillance team to evaluate performance and direct activities, focusing on objective evidence that contractor processes adhere to contractual terms. Response is not required.
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Text version
ENCLOSURE 1
GOVERNMENT QUALITY ASSURANCE SURVEILLANCE
PLAN
USGCRP FOLLOW-ON
RFP 80HQTR20F0016
CONTRACT NO. TBD
AUGUST 2020
FOR INFORMATION PURPOSES ONLY (10/2017)
FOREWARD
Under performance-based acquisitions such as this, the Contractor assumes more responsibility and greater risk in exchange for more flexibility and less direct Government involvement in contract activities. However, the Government still has a responsibility to conduct surveillance.
Surveillance spans a spectrum of Government involvement. Surveillance may be as simple as inspecting a delivered support or service at acceptance or as complex as continually monitoring contractor performance. To meet this responsibility, the Government needs to understand the risks involved in the Contractor's activity and how the Contractor is managing those risks.
This Government Quality Assurance Surveillance Plan has been prepared to describe the
Government’s surveillance of this contract. It is a “living” document that will be tailored to the contractor selected. The Government welcomes suggestions for improving this Plan. Of particular interest are ideas on what information the Government should monitor (i.e., metrics) and how the Government can most cost-effectively obtain the relevant performance data it needs.
USGCRP
GOVERNMENT QUALITY ASSURANCE SURVEILLANCE PLAN
1.0 INTRODUCTION
1.1 Purpose
The purpose of this Government Quality Assurance Surveillance Plan (QASP) is to define the overall approach the NASA Headquarters (HQ) intends to use to monitor and survey Contractor onsite and offsite performance under the USGCRP Contract No. TBD. This QASP defines the process the Government expects to follow to obtain data, evaluate the Contractor, and determine if contract performance conforms to contract requirements. The goal is to balance the level of
Government surveillance with perceived impacts and risks associated with performance hereunder. The QASP can be changed unilaterally by the Government at any time during the contract.
HQ plans to utilize a surveillance team to evaluate Contractor performance and direct surveillance activities. The team will establish and rely on objective and subjective performance metrics based on the contract Statement of Work (SOW) and task orders issued thereunder to evaluate Contractor performance against requirements.
The QASP is a Government-developed surveillance tool prepared in accordance with FAR 46.4 and NFS 1846.4. It shall not be included in the contract, per NFS 1846.401(a)(iii), but provided to the Contractor for informational purposes only.
1.2 Scope
This QASP identifies the program requirements, strategies, resources, review and control processes, surveillance activities, and metrics for continuous measurement of Contractor performance. This plan provides effective and systematic surveillance methods for evaluating the Contractor services, processes, and products provided under this contract. The Government may evaluate work at any time during the Contractor’s work performance.
The intent of the QASP is to ensure that the Contractor performs in accordance with acceptable quality levels and the Government receives the quality of services and products called for in the contract. This QASP does not detail how the Contractor accomplishes the work. Rather, the
QASP is based on the premise that the contractor, not the Government, is responsible for managing its quality controls and ensuring that performance meets the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.
The QASP is intended to be a “living” document from which resources and activities will evolve from one phase to another during the life of the contract, and will be updated as required and defined in this document.
This plan is applicable to all services performed or products provided by the USGCRP
Contractor(s). Throughout this QASP, the term “Contractor” is used. In terms of this plan, it should be known that unless explicitly stated, the term “Contractor” is applicable to both the
USGCRP Contractor and any and all of its subcontractors.
The surveillance program shall be a collaborative and integrated effort that includes all areas of contract management, including the following:
a. Engineering & Technology
b. Quality Assurance
c. Procurement/Subcontracting/Purchasing
d. Finance
e. Property
f. Environmental
g. Export Control
h. Safety and Health
i. Security
1.3 Program Definition and Contract Description
1.3.1 Program Background and Definition
The Earth Science Division in NASA’s Science Mission Directorate, NASA Headquarters, is assuming responsibility for the US Global Change Research Program National Coordination
Office (NCO) for a period of five years commencing with the date of this procurement.
USGCRP is a Federal program that coordinates and integrates global change research across 13 government agencies to serve the Nation and the world. The purpose of USGCRP is to assist the
Nation and the world to understand, assess, predict, and respond to human-induced and natural processes of global change. The Program is coordinated via the Subcommittee on Global Change
Research (SGCR) under the Committee on Environment, National Resources, and Sustainability of the National Science and Technology Council. NASA is one of the 13 federal agencies identified in the GCRA as founding members of USGCRP, and also serves as Vice-Chair for
Observations in the SGCR.
1.3.2 Contract Goals and Objectives:
The HQ goal for this USGCRP contract is to provide general and specialized support services to the US Global Change Research Program National Coordination Office (NCO).
The purpose of this Cost-Plus-Fixed-Fee, Indefinite Delivery Indefinite contract is to provide the framework and program support services that constitute the USGCRP NCO.
1.4 Guiding Directives
The guiding documents for this surveillance effort include the Contract SOW, performance standards, and Task Order requirements as specified in issued Task Orders and deliverable requirements. The contract identifies general requirements and the Task Orders identify specific objectives or results desired for each issued Task Order requirement.
1.5 References and Applicable Documents
a. Global Change Research Act (1990), P.L. 101-606(11/16/90) 104 Stat. 3096-3104
b. Charter of the NSTC/CENRS Subcommittee on Global Change Research (SGCR)
c. NSTC Handbook
d. NASA Procedural Requirements (NPR) 7120.4, NASA Engineering and Program/Project
Management Policy
e. NPR 7120.7, NASA Information Technology and Institutional Infrastructure Program and Project Management Requirements
f. NPR 8735.2, Management of Government Quality Assurance Functions for NASA
Contracts
g. Goddard Procedural Requirements (GPR) 5100.2, Supplier Performance Evaluations
h. GPR 5100.4, Supplier Assessment Process
i. GPR 7120.4, Risk Management
2.0 SURVEILLANCE STRATEGY AND APPROACH
2.1 General
There exists a wide-ranging spectrum associated with surveillance, ranging from oversight to insight. The strategy and approach to surveillance by HQ for the USGCRP contract, as detailed in this plan, is one that concentrates primarily on insight as opposed to oversight. However, some limited areas do exist where oversight is conducted either via HQ exercising approval authority on contract-deliverable documentation in critical areas of performance or participation in the Contractor's configuration management process. Regardless, the Government reserves the right to initiate additional surveillance activities (insight or oversight) on an ‘as-needed’ basis, based upon circumstances and data collected (adverse trends, negative data points, lack of corrective action, etc.) via the surveillance activities defined in this plan. As applicable, any and all oversight activities would be communicated and coordinated with the Contractor and subsequently documented within this QASP.
The level of risk and the impact of failure are major determinants in helping define the type of surveillance to be conducted. Clearly, if the impact of failure is minor and the level of risk is low, only a small amount of insight-driven surveillance would normally be needed. Conversely, if the impact of failure could be significant and the level of risk is high, more extensive surveillance (including possible oversight surveillance) is warranted.
This insight-based approach to surveillance will utilize and leverage the Contractor's Quality
Assurance Plan (QAP) and Quality Management System (QMS). Definitions, requirements, and specifications contained in the contract, SOW, and referenced documents will establish a baseline for the surveillance activities. This insight-based approach will seek objective evidence and data that the Contractor's program and processes are functioning as intended in accordance with the terms of the contract. The focus will be on trusting the Contractor's QMS, and verifying that the Contractor is performing according to the policies, procedures, plans, and processes defined by their QMS.
HQ will strive to use an insight-driven surveillance approach throughout the performance of this contract. The overall surveillance goal will be to obtain objective evidence and data that enable the Government to determine whether the Contractor's program and processes are functioning as intended in accordance with the terms of the contract. The focus will be on prevention rather than detection, i.e., emphasizing controlled processes and methods of operation, as opposed to relying solely upon inspection and test to identify problems.
This insight-based approach to surveillance as applied to the contract will result in lower levels of Government intervention, thus allowing the Contractor to assume full accountability and responsibility for integrity of processes. Although less obtrusive than oversight, this insight-based approach to surveillance continues to provide the Government with visibility into the
Contractor's programmatic processes, technical processes, progress, and issues at all levels.
As required by FAR 42.1502 and GPR 5100.2, Supplier Performance Evaluations, the
Contracting Officer (CO), in collaboration with the Contracting Officer’s Representative (COR), will annually complete a Contractor Performance Assessment Reporting System (CPARS) evaluation, which will also be reviewed by the Contractor, and become a part of the Past
Performance Information Retrieval System (PPIRS).
2.2 Surveillance Activity Limitations and Guidance
2.2.1 General
Surveillance of USGCRP contract, will be conducted on a non-interference basis and in a manner that will not unduly delay work being performed by the Contractor.
2.2.2 Insight
Insight is an assurance process that uses performance requirements and, if definable, performance metrics to ensure process capability, product quality and end-item effectiveness.
Insight relies on gathering a minimum set of product or process data that provides adequate visibility into the integrity of the product or process. The data may be acquired from Contractor records, usually in a non-intrusive parallel method.
Insight as applied to this contract will result in lower levels of Government surveillance and allow the Contractor to assume increased responsibility and accountability for the integrity of processes. Insight will rely heavily on evaluating planned contract deliverables, performance standards, and existing Contractor procedures and working documents, if available.
2.2.3 Oversight
Oversight as applied to this contract will result in higher levels of Government surveillance. The
Government will gather information pertaining to the Contractor’s process through on-site involvement and/or inspection in the process and will monitor the process itself. The
Government’s involvement in the Contractor’s performance, through oversight, will be determined necessary by the COR.
2.3 Surveillance Organization and Resources
2.3.1 General
The activities detailed in this plan will be supported and performed by a group of individuals, many with differing levels of responsibilities, but all maintaining a level of consistency in terms of the surveillance strategy, approach, and activities in general. Specific entities supporting the
USGCRP contract surveillance activities include the identified NASA HQ personnel; Contractor
QA Department personnel (including their subcontractors); and contractor support services and delegated agency personnel, if applicable. Each of these entities and their associated responsibilities/input to the surveillance activities on USGCRP contract are described in the following paragraphs.
2.3.2 Surveillance Team
2.3.2.1 General Organization and Responsibilities
General organization and responsibilities of the Surveillance Team are as follows:
a. The surveillance team will be composed of key Government personnel. All surveillance activities will be implemented using NASA and NASA support-contractor personnel, a delegated agency (e.g., Defense Contract Management Agency (DCMA)), and/or a surveillance support contractor(s). The surveillance team may be composed of:
1. HQ Procurement Personnel (i.e., CO, Contract Specialist)
2. HQ’s Program Personnel (i.e., COR, and Resource/Financial Analyst(s));
3. HQ Safety, Health and Security Personnel (both physical and Information
Technology (IT) Security);
4. HQ Property Administrator Personnel;
5. Resident Office or Defense Contract Management Agency (DCMA) personnel;
6. HQ Safety and Mission Assurance Personnel;
b. The team’s primary purpose will be to provide direction for contract surveillance activities and to serve as the Government’s focal point in reviewing and evaluating overall Contractor performance under the USGCRP contract. The team will obtain information from various sources, including deliverable Contractor documents, communications with the Contractor, and reports by other personnel or representatives
(e.g., CO, Safety, Health, or Security personnel, DCMA, SGCR Principals and subgroups) who interact with the Contractor.
c. NASA HQ has the responsibility for independently assuring that the Contractor's operations meet NASA's contract performance requirements and enable success. As such, surveillance team members will have open access to all areas in which this contract is being performed and will interface directly with their Contractor counterparts.
Government expertise with regards to the USGCRP contract may be applied in the form of technical consultants and/or providing assistance at working group meetings, design/development and specification reviews, review board meetings, surveys, audits, program reviews, and as in-plant representatives. The team will document problems, concerns and issues, and take note of Contractor accomplishments. They will collect performance metric data, where applicable, and will participate in Contractor review meetings, such as those described herein. Information will flow from individual team members through the COR to surveillance team representatives, who will present issues and achievements at surveillance team meetings. Information gained from these formal and informal exchanges of ideas and collection of data will be compiled and evaluated as a continuous measure of contract performance.
d. All available information will be evaluated, and any action by HQ will be determined based upon the scope and magnitude of any particular issue or problem. The surveillance team chairperson, the COR, will formally notify the CO of situations where it is perceived that the Contractor has failed to take prudent corrective or preventive action, of situations that increase risk, or of findings of continued contractual non-compliance.
2.3.2.2 USGCRP Contracting Officer
USGCRP CO responsibilities are as follows:
a. The CO is responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, issuing task orders, and safeguarding the interests of the United States in its contractual relationships. Within the surveillance area the CO takes inputs from the Program/Project managers, COR, Safety, Health, HQ Safety and Mission Assurance Office, USGCRP Performance Evaluation
Board, and others to establish the detailed surveillance requirements to be performed by
NASA personnel, delegated to another Federal agency via a HQ Letter of Delegation, or to be performed under contract by a surveillance support Contractor. The CO will also assure that the Contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.
b. The CO will complete an annual Contractor performance assessment report using the
CPARS that will also be reviewed by the Contractor and become a part of the PPIRS.
2.3.2.3 USGCRP Contracting Officer’s Representative
USCGRP COR responsibilities are as follows:
a. The COR is designated in writing by the CO to act as his or her authorized technical representative to assist in administering the contract. The COR monitors the technical work performed under the contract, evaluates Contractor performance, serves as the primary interface for the Contractor and the CO for all technical matters, reports on contract status to Program/Project Management, and recommends corrective action when necessary. The COR is not empowered to make any contractual commitments, authorize any contractual changes on the Government’s behalf, or in any way direct the Contractor to operate in conflict with the contract terms and conditions. Any changes that the
Contractor deems may affect the contract or task order value, terms, or conditions shall be referred to the CO for action. The COR’s limitations of authority are contained in the
NASA Form 1634, COR Delegation.
b. The COR assumes full responsibility for directing the surveillance activities identified in this plan. The COR also trains Task Monitor(s) and Technical Monitor(s) on evaluation procedures for evaluating contractor performance.
c. The COR will assist the CO in the completion of the contract’s annual performance assessment report using CPARS.
2.3.2.4 Task Monitors
HQ Task Monitors are individuals appointed by the COR for developing Task Orders, reviewing the Contractor’s Task Plans and Task Order reports, and monitoring Task Order performance.
Task Orders will include quantitative metrics, as appropriate. Task Monitors provide detailed technical oversight of the Contractor’s performance and report findings to the COR in a timely, complete and impartial fashion. While the Task Monitors may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, the Task
Monitors are not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.
2.3.2.5 Technical Monitors
HQ Technical Monitors are individuals appointed by the COR for the oversight of specific technical work on the contract. Technical Monitors provide detailed technical oversight of the
Contractor’s performance and report findings to the COR in a timely, complete and impartial fashion. While the Technical Monitors may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, the Technical Monitors are not empowered to make any contractual commitments or to authorize any contractual changes on the
Government’s behalf.
2.3.2.6 USGCRP Contractor Quality Assurance
It is expected that the Contractor will maintain a QA lead as part of its QMS. It is expected that the QA lead will perform QA-related activities for the USGCRP contract efforts. The
Contractor's QA lead will serve a vital role in the success of the surveillance efforts detailed in this plan. In particular, it is expected that the Contractor will task its QA lead to serve as a focal point for the Government in several areas including but not limited to provision of and access to all requested insight data/lifecycle-related assets and artifacts as they pertain to the insight areas described in this plan, and all QA-related activities conducted by this group.
The Government expects that as necessary and applicable, the QA lead may direct the
Government to other groups/individuals supporting the USGCRP contract effort in order to obtain requested insight data. These groups/individuals may include the Contractor's
Program/Business Management office and/or representatives, discipline engineers, Configuration
Management representatives, etc.
2.4 Forms of Surveillance
2.4.1 General
Surveillance on USGCRP contract will be performed using any of the primary surveillance forms applied to the insight areas described in Section 3 of this document, during applicable stages of the contract. These primary forms of surveillance are described below.
2.4.2 Communications
Communications is a general surveillance activity. Communications is a two-way process and includes both written and oral communication. Examples of written communications activities that may be used in conducting surveillance include:
a. Exchanges from the Contractor to the Government of plans, procedures, quality records, reports, etc., and/or provision of read-only access to repositories which retain these items.
b. Exchanges from the Government to Contractor of letters, reports, review results, etc.
c. Ad hoc information submitted by the COR and/or Task Monitor(s) and Technical
Monitor(s) to the CO related to the Contractor’s electronic mail.
Examples of oral communications activities that may be used in conducting include:
a. Informal telephone calls, teleconferences.
b. Informal verbal inquiries, discussions, engineering consultations.
c. Working group meetings, IPT participation, technical/status briefings, progress reviews, technical information meetings, and formal and informal reviews.
d. Informal discussions.
2.4.3 Management Reviews and Reporting
Examples of management review and reporting activities that may be used in conducting surveillance include:
a. Formal, process, and progress reviews
b. Review of contract deliverables
c. Documentation of problems, issues and concerns
d. Data collection reporting
e. Review of task order deliverables, products, and documentation
3. SURVEILLANCE ACTIVITIES
3.1 General
There exist specific insight areas that the Government and the Contractor shall concentrate on during applicable stages of contract performance. Each of these insight areas and the
Government’s expectations for these areas are described in Table 1.
Table 1. Surveillance Insight Areas
Area of Risk Identified Impact to Government Surveillance Team Activity System Maintenance and
Availability
System downtime or loss of functionality could result in loss of service to the user community
Review Contractor-developed maintenance plan for improvements. Review data and trouble data. Review corrective action performance.
Information Technology (IT)
Security
Computer Security: Potential corruption and loss of data;
disruption of schedule
Annual review of IT security plans and contingency test results and controls.
Review compliance with policies, firewalls, protection software, vulnerability scans and external systems.
Configuration Management
(CM) Documentation
Uncontrolled models, hardware, software, or documents could lead to erroneous results, incompatible interfaces, wasted resources, and/or mission failure
Periodically sample current documentation, and active management documents to verify compliance with the Contractor’s CM
System and CM Plan.
Property Management, Control, and Maintenance
Loss of or damage to equipment;
potential schedule impact
Review Contractor property management techniques, compliance with policies, and record-keeping.
Safety Loss of work-time or equipment, with schedule or cost impact
Evaluate compliance with the Contractor's
Safety and Health Plan and safety requirements.
Technical Documentation and
Control
Loss of knowledge of processes and results
Periodically sample documents (review for accuracy) and ensure they are under CM control.
Process Controls Degradation of work products;
increase in safety risk; potential schedule impact
Periodically monitor, with assistance from
DCMA as needed, the Contractor’s adherence to key processes and their internal audit schedules/results.
Continuous Risk Management Technical, cost, schedule, safety, and program success
Periodically ensure that the Contractor is performing a Continuous Risk Management program that identifies, analyzes, tracks, mitigates, controls and reports on related risks.
Quality Management Technical, cost, schedule, safety, and program success
Monitor the Contractor’s internal and external audits for compliance with the
Contractor’s established Quality
Management Systems, including CMMI® or
ANSI/ISO/ASQ Q9001:2000 or AS 9100.
Area of Risk Identified Impact to Government Surveillance Team Activity Quality of Work Force a. Inability to fill positions and meet commitments on scheduled deliverables or science results, including NASA Performance
Metrics
b. Additional cost resulting from decreased productivity of other staff reliant on unfilled positions
c. Lack of expertise or inadequate experience in key areas
d. Delayed data delivery and/or poor data quality
a. Monitor time required to fill positions, and evaluate Contractor efforts and approaches used to fill vacancies.
b. Assess Contractor efforts to train staff in areas of required expertise.
c. Evaluate Contractor technical performance
d. Monitor progress and timeliness and evaluate the quality of data received.
Quality of Workmanship
(End-Items)
a. Inability to meet commitments of scheduled deliverables
a. Monitor and track schedules and delivery due dates.
b. Additional cost and time resulting from rework, nonconforming, latent defects
b. Conduct/witness testing and inspections, when necessary. Ensure end-item deliverables conform prior to acceptance.
Schedule Services or products not provided in a timely manner can impact project schedule and cost
Monitor progress via management reviews and reporting.
Cost and Funding
Cost Overrun:
a. Inability to implement contract requirements within negotiated costs may lead to erosion of technical performance, delay, or deletion of work
b. Reduction of work due to funding limitations/fluctuations
Monitor and track costs incurred through the
NASA Form 533, NASA Contractor
Financial Management Report submitted on a monthly and quarterly basis.
TBD (as designated on individual Task Orders)
TBD (as designated on individual
Task Orders)
TBD (as designated on individual Task
Orders)
3.2 Surveillance Team Activities
The surveillance team members will participate in review meetings, if applicable. They will provide support, as necessary, with the development and approval of technical requirements;
flow-down of requirements; and with design, development, production and test activities. They will also maintain insight into the Contractor’s compliance with relevant deliverables submitted under the contract and services performed. When the Government has concerns regarding
Contractor performance, surveillance team members may conduct independent audits of the
Contractor’s activities, processes, products, documentation and data, in order to provide assurance that the program is being implemented according to all requirements and specifications. These audits will normally be conducted with advance notification and coordinated with the Contractor. However, the Government reserves the right to conduct unscheduled audits when evidence indicates that Contractor performance is deficient.
The following selected surveillance team activities will be performed by various surveillance team members during applicable stages of contract performance:
3.2.1 Work Area/Floor Checks
The surveillance team members will make a physical inspection of the Contractor's onsite work area semi-annually. In addition, the COR may make informal inspections, as required. These inspections are made to assure compliance with NASA HQ regulations and procedures regarding:
a. All onsite Contractor employees have a HQ Personal Identify Verification (PIV) card
(badge).
b. The total number of Contractor employees provided onsite office space.
c. The Contractor’s office space is physically separated from the Government’s workspace and is properly identified by a sign with the contractor employee & company’s name clearly displayed.
d. The names and locations (buildings/room numbers) of the Contractor employees match their monthly onsite Personal Identity Verification (PIV) Report.
e. The Contractor knows who the building's Facilities Operation Manager (FOM) is, and what his/her functions are.
f. The Contractor is familiar with the building emergency evacuation procedures.
g. The Contractor employees are aware that work area checks may be conducted at any time.
h. The Contractor is familiar with NASA and GSFC Policy Directives and Procedural
Requirements as it pertains to ANSI/ISO/ASQ Q9001:2000 or AS 9100 governing onsite performance. These procedures can be accessed via the following NASA Online
Directive Information System Website: http://nodis3.gsfc.nasa.gov/.
i. The Contractor is aware of the appropriate protection procedures for handling
Government planning data and other Contractor confidential or financial data.
j. The Contractor employees are aware that the use of Government telephones is for official business only.
k. The Contractor employees are following the proper Checkout Procedures when leaving
HQ (e.g., returning PIV card (badges), Government property, library books). The PIV data forms will be checked against the monthly Onsite Reports to identify exiting employees.
l. The Contractor employees are aware of the NASA and HQ IT Security compliance requirements.
m. The Contractor employees are aware of the Contractor’s OCI Avoidance Plan and the appropriate Non-Disclosures.
In addition to checking conformance with NASA and HQ’s regulations listed above, the COR may make periodic checks of the Contractor's workspace to assess adequacy of facilities, equipment, and materials.
3.2.2 Work Review and Performance Monitoring
The COR, with the assistance of the Task Monitor(s) and Technical Monitor(s), will perform the following functions to evaluate the Contractor's performance:
a. Reviews individual Task Orders with the Task Monitors to assure that each Task Order is technically within the scope of the contract and its personnel requirements and schedule are within the Contractor's capabilities. Reviews Contractor Task Plans to ensure that performance estimates are acceptable and that all milestones and deliverables have been identified.
b. Reviews specific SOW areas with the Technical Monitor(s) to assure that work being performed and deliverables are in accordance with the technical requirements of the
SOW and timely.
c. Reviews the Contractor's monthly Progress Report for accuracy and completeness.
Consult with the Task Monitor(s) and Technical Monitor(s), as necessary, to assess the fidelity of reports.
d. Meets monthly, or more often if required, with the Contractor's Program Manager to discuss overall contract management and performance, review staffing and schedule issues, and review cost related issues.
e. Certifies the Contractor’s invoices for payment in accordance with NASA procedures.
f. Perform QA inspections and QA witnessing/monitoring of tests.
g. In the event of a discrepancy in the Contractor's performance, the COR promptly notifies both the CO and the Contractor's Program Manager and arranges a meeting to rectify the situation.
3.2.3 Government Property Administration
The COR will carry out the following functions.
a. Review Contractor's request to purchase controlled property and facilities and make recommendations to the CO.
b. Validate that no property or facilities are being acquired without the CO's prior approval.
c. Review all requests to move IAGP to an offsite location for a period longer than 30 days ensure the required documentation has been properly completed and all required
COR/CO signatures obtained on the GSFC 20-4, Transfer/Shipping Request.
3.2.4 Performance Monitoring
The COR will ensure that employer–employee relationships do not occur between Government and Contractor personnel. This is achieved if the following is adhered to:
a. Only the Contractor interviews prospective employees.
b. Only the Contractor’s Program Manager assigns work directly to the employees.
c. Only the Contractor approves timecards and absences.
d. Government personnel do not interfere with the Contractor regarding personnel and administrative prerogatives.
3.2.5 Safety
The responsibility for meeting all safety requirements rests with the Contractor. Surveillance team safety engineers and technical personnel will review Contractor-generated hazard analyses, safety compliance data packages or other safety-related documentation, as appropriate, to help ensure all safety requirements have been satisfied. Surveillance team personnel will also maintain insight into the Contractor’s safety activities through the review of the Contractor’s submitted Safety and Health Plan, and updates, as required by this contract.
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