C Description/Specifications/Performance Work Statement

1.0 BACKGROUND

The United States (U.S.) continues to strengthen its response to unprecedented levels of illegal immigration. DHS is moving aggressively to reinforce U.S. border security, enforce domestic immigration law, and remove illegal aliens. The U.S. is likewise strengthening capacity with key foreign partners to reverse illegal immigration flows. To enable DHS to meet U.S. border security and immigration enforcement goals, DHS is implementing a foreign assistance-funded program, leveraging Department of State authorities, that will augment DHS’s domestic removal operations, to include to the greatest extent possible, voluntary returns.

Working closely with foreign partners, DHS's Comprehensive Support to Removal Operations

(CSRO) will:

1) Supplement domestic voluntary return operations by increasing available dedicated aircraft and commercial ticketing for voluntary returns, respectively, and

2) Provide capacity building to foreign partners to accept U.S. removals/voluntary returns and operational transportation support to facilitate onward movement of removals/voluntary returns

DHS requires continuity and robust large-scale operations management of its established, Project

Homecoming and the CBP Home App capabilities. Within these are the broad, complex, and disparate components and requirements addressed in this RFP.

To further bolster domestic removal/return operations and to prevent illegal aliens from reaching the U.S., DHS will continue leveraging specific, targeted assistance programs and foreign partner contributions that rapidly scale to the accelerating pace of domestic removal operations, nationwide.

2.0 SCOPE

DHS seeks innovative, effective, and efficient support services for removal operations under the

Assisted Voluntary Return (AVR), Voluntary Departure (VD), and Incentivized Voluntary

Departure (IVD) programs. This requirement supports DHS’s mission to enforce immigration laws, reinforce U.S. border security, and facilitate the voluntary return and removal of individuals unlawfully present in the U.S.

2.1 IDIQ Ordering Period

Base Period: 1 Year

Option Period 1: 1 Year

Option Period 2: 1 Year

2.2 Place of Performance

Performance locations shall include the Continental United States (CONUS) and Other than

Continental United States (OCONUS) locations as listed below.

• DHS St. Elizabeths Campus, Washington, DC

• Contractor facility location

• Up to 35 designated Detention Centers nationwide

• Worldwide, as required

The primary place of performance for program management services will be a combination of the Contractor’s facilities and the Department of Homeland Security at St. Elizabeth DHS HQ

Campus.

2.3 Scope of Contract

The scope of CSRO shall encompass the following:

• Supplement domestic/international voluntary return operations by increasing available dedicated aircraft and commercial ticketing for voluntary returns and data management, to include, but not limited to, the following:

a) Provide direct support to voluntary return logistics and commercial ticketing for eligible illegal aliens

b) Provide data integration with DHS Stakeholders for voluntary return actions

c) Support voluntary return operations with chartered aircraft and/or escorted/unescorted commercial returns

d) Provide program management support to the DHS Office of the Under

Secretary of Management

e) Store, collate, and manage all program related information and data

f) To create functioning dashboards, as well as to (using all available current automation tools) generate documents, briefing materials, create/disseminate operational, financial, and other reports.

• Provide support to Host/Receiving Governments to accept U.S. removals and operational transportation support to facilitate onward movement of removals:

a) Provide logistical/administrative support to DHS Technical and

Advisory Teams (DTATs) engaging with host governments.

b) Provide solutions for both chartered aircraft and commercial tickets to facilitate removals within designated timeframes between host government and DHS

c) Provide solutions for establishing staging facilities within designated international Host Governments.

d) Provide mechanisms to procure equipment, materials, and/or supplies for

DHS donation to Host Governments.

The scope of work does not include construction, defined as construction, alteration, or repair

(including dredging, excavating, and painting) of buildings, structures, or other real property.

2.4 Reference Documents

• Establishing Project Homecoming – The White House

• Declaring A National Emergency At The Southern Border Of The

United States – The White House

3.0 TASK REQUIREMENTS

Given the fluid requirements and flexibility required within this PWS, the Government has comprised a list of required tasks delineated from the scope:

The contractor shall provide all personnel, program management, equipment, supplies, facilities, transportation, materials, and non-personal services necessary to perform the requirements in the attached Performance Work Statement (PWS).

Key tasks include, but are not limited to:

• Mobilizing resources for voluntary return operations, including outreach, ticketing, production of Alternate Travel Documents (ATD), resettlement stipend processing.

• Supporting DHS Management Directorate (MGMT) with planning, stakeholder engagement, and developing Key Performance Indicators (KPIs) and deliverables.

• Providing project management, subject matter expertise, and operational data analysis.

• Developing, deploying, and maintaining a Progressive Web Application to replace the

CBP Home mobile application.

• Deploying Enrollment Management teams to designated Detention Locations.

• Coordinating transportation options, including commercial ticketing and special aviation services, and airport escort services. as required.

• Providing intensive case management and document generation.

• Designing and implementing a strategic outreach program for voluntary returns.

4.0 CONTRACTOR PERSONNEL

4.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this

PWS.

4.2 Continuity of Support

The Contractor shall ensure that the contractually required level of support for this requirement is maintained at all times. The Contractor shall ensure that all contract support personnel are present for all hours of the workday. If for any reason the Contractor staffing levels are not maintained due to vacation, leave, appointments, etc., and replacement personnel will not be provided, the Contractor shall provide e-mail notification to the Contracting Officer’s

Representative (COR) prior to employee absence. Otherwise, the Contractor shall provide a fully qualified replacement.

4.3 Project Manager

The Contractor shall provide a Project Manager at the IDIQ level who shall be responsible for all

Contractor work performed under this PWS. The Project Manager shall be a single point of contact for the Contracting Officer and the COR. The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Project

Manager, shall be provided to the Government as part of the Contractor's proposal. During any absence of the Project Manager, only one alternate shall have full authority to act for the

Contractor on all matters relating to work performed under this contract. The Project Manager and all designated alternates shall be able to read, write, speak and understand English.

Additionally, the Contractor shall not replace the Project Manager without prior approval from the Contracting Officer.

The Project Manager shall be available to the COR via telephone between the hours of 0800 and

1700 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within two hours of notification.

4.4 Employee Identification

Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

4.5 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at

Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security.

The Project Manager shall ensure Contractor employees understand and abide by Department of

Homeland Security established rules, regulations and policies concerning safety and security.

4.6 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer*), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons.

Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

5.0 OTHER APPLICABLE CONDITIONS

5.1 SECURITY

Contractor access to classified information is not currently required under this PWS. Contractors will have access to only Unclassified Information under this PWS. Contractor shall safeguard this information against unauthorized disclosure or dissemination.

5.2 TRAVEL

Contractor travel shall be required to support this requirement. All travel required by the

Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations. The Contractor shall be responsible for obtaining COR approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event.

5.3 POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than 5 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award

Conference will be held at the Government’s facility, located at St. Elizabeth DHS HQ or via teleconference.

5.4 PROJECT PLAN

The Contractor shall provide a draft Project Plan at the IDIQ and Task Order Post Award

Conference for Government review and comment. The Contractor shall provide a final Project

Plan to the COR not later than 30 business days after the Post Award Conference.

5.5 PROGRESS REPORT

The Project Manager shall provide weekly progress report to the Contracting Officer and COR via electronic mail. This report shall include a summary of all Contractor work performed, including a breakdown of labor hours by labor category, all direct costs by line item, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous reporting period.

5.6 PROGRESS MEETINGS

The Project Manager shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place VIA MS TEAMS or telephonically.

5.7 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Microsoft Windows based and

Microsoft Office Applications).

5.8 PROTECTION OF INFORMATION

Contractor access to information protected under the Privacy Act is required under this PWS.

Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation. Contractor shall ensure data is managed and handled in a secure manner, and any Personally Identifiable

Information (PII) must be encrypted by a strong password. Contractor shall ensure any PII or

Controlled Unclassified Information (CUI) included in this contract is destroyed by the end of the period of performance.

6.0 DELIVERABLES - TBD

6.1 GOVERNMENT FURNISHED EQUIPMENT

The Government will furnish any resources to the Contractor in support of this contract if required, which will be specified at the task order level.

6.2 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in

PWS 2.0 and PWS 5.0.

6.3 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal.

In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions

The COR will have 10 business days to review deliverables and make comments. The

Contractor shall have 10 business days to make corrections and redeliver.

All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to

Government personnel in the agreed upon review chain, at each stage of the review. The

Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

7.0 SECURITY

Contractor access to unclassified and sensitive but unclassified information may be required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

7.1 Requests for Exception to U.S. Citizenship Requirement

Special procedures apply for exception to the requirement that persons accessing DHS systems be U.S. citizens. Under normal circumstances, only U.S. citizens are allowed access to DHS systems and networks; but there is a need at times to grant access to foreign nationals. Access for foreign nationals is normally a long-term commitment, and exceptions to citizenship requirements are treated differently from security policy waivers. Exceptions to the U.S.

citizenship requirement should be requested by completing a Foreign National Visitor Access

Request, DHS Form 11052-1, which is available online or through the DHS Office of the Chief

Security Officer (OCSO). Components who have access may file their request via the Foreign

National Vetting Management System (FNVMS), a part of the DHS OCSO Integrated Security

Management System’s (ISMS). For further information regarding the citizenship exception process, contact the DHS OCSO.

This Policy Directive and the DHS 4300A Sensitive Systems Handbook apply to all DHS employees, contractors, detailees, others working on behalf of DHS, and users of DHS information systems that collect, generate, process, store, display, transmit, or receive DHS information unless an approved waiver has been granted. This includes prototypes, telecommunications systems, and all systems in all phases of the Systems Engineering Life

Cycle (SELC).