70RDA126R00000008 RFP CSRO II Final 8.21.2026.pdf

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28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 29. AWARD OF CONTRACT: REFERENCE

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ADDENDA

ADDENDA

70RDA126R00000008

VARIOUS LOCATIONS

DEPT OPS ACQ DIV I (70RDA1)

U.S. Dept. of Homeland Security Office of Procurement Operations Dept. Operations Acquisition Division I

SPRINGFIELD VA 20598

09/08/2026 1300 ED

Tracy Miller 202-381-0288

70RDA1

481211

1,500

08/21/2026

000000

This is a solicitation for a single award

Indefinite Delivery Indefinite Quantity (IDIQ)

Contract for Comprehensive Support to Removal

Operations II (CSRO II). Please review the attached for additional information.

Continued...

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RECEIVED INSPECTED AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

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32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

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36. PAYMENT

COMPLETE PARTIAL FINAL

ACCEPTED,

Key dates for this solicitation are as follows:

Industry Questions Due: August 26, 2026 at 1pm

Eastern

Proposals Due: September 8, 2026 at 1pm

Eastern

Questions and Proposals shall be submitted to:

opoindustryliaison@hq.dhs.gov

Delivery: 09/29/2026

0001 CSRO Support Services in accordance with the attached Performance Work Statement (PWS)

Product/Service Code: V119

Product/Service Description:

TRANSPORTATION/TRAVEL/RELOCATION-

TRANSPORTATION:

OTHER

Period of Performance: 09/29/2026 to

09/28/2029

Attachments:

Attachment 1: Pricing Schedule (Excel workbook)

Attachment 2: List of ICE Facilities (2

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Sponsored by GSA FAR (48 CFR) 53.110

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NSN 7540-01-152-8067

70RDA126R00000008

pages)

Attachment 3: Base Case Pricing Scenario

Schedule (Excel workbook)

Attachment 4: Base Case Pricing Scenario (5 pages)

RFP No. 70RDA126R00000008

U.S. Department of Homeland Security (DHS)

Office of the Under Secretary of Management

Comprehensive Support to Removal Operations (CSRO) Support Services II

Request for Proposal

DHS Office of Procurement Operations

August 21, 2026

Part I – The Schedule

A SOLICITATION/CONTRACT FORM – Standard Form 1449

(End of Section A)

B SUPPLIES OR SERVICES AND PRICE/COST

B.1 General Description

This is a solicitation for a Single Award Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract issued in accordance with Revolutionary Federal Acquisition Regulation (FAR) Overhaul (RFO) Parts 12, Acquisition of Commercial Products and Commercial Services, FAR Class Deviation 25- 21, Rev. 2 and 16, Types of Contracts FAR Class Deviation 26-041 to support the Department of Homeland Security (DHS) Office of the Under Secretary of Management. The intent of this contract is to acquire Comprehensive Support to Removal Operations (CSRO) Support Services for

DHS.

B.2 Minimum Guarantee and Maximum Ceiling

(a) Minimum. The minimum guaranteed award amount for this IDIQ contract is $2,500.00 for only the base period of performance of this contract (inclusive of any fee). The exercise of an Option period does not re-establish the contract minimum.

(b) Maximum. The cumulative dollar ceiling value of the resulting single award IDIQ contract is $2.062 Billion.

(c) The Government has no obligation to issue Task Orders (TO) to the Contractor beyond the amount specified in paragraph (a) of this section. Once the conditions of sub-paragraph (a), above, have been met, the Contractor will continue to have the opportunity to be issued TOs. An unlimited number of TOs may be awarded under the IDIQ contract throughout the ordering period, including options, if exercised.

B.3 Pricing

See Section B of the IDIQ contract.

B.4 Type of Orders Allowable Under This IDIQ Contract

(a) Order types will be specified in each individual Delivery/TO placed against this IDIQ Contract. This contract provides for Firm-Fixed-Price (FFP) type orders with identified reimbursable line items, thereof in accordance with Federal Acquisition Regulation (FAR) Part 16.5 “Indefinite-Delivery Contracts” and as set forth in Section G “Contract Administration Data” and Section I “Contract Clauses.”

(b) All TOs shall be priced in accordance with the pricing set forth in the Government provided Pricing Schedule, Attachment - 1. These Contract Line Item Numbers (CLINs) specify pricing for each of the services, deliverables, and data items within the scope

1 FAR Class Deviation 25-21, Rev, 2 for FAR Part 12 and FAR Class Deviation 26-04 for FAR Part 16 were issued as part of the Revolutionary FAR Overhaul (RFO), which was implemented in response to Executive Order 14275, Restoring Common Sense to Federal Procurement, signed April 15, 2025. Any subsequent citations to the FAR in this document will be cited as “RFO FAR.” RFO FAR Parts updated as part of the Revolutionary FAR Overhaul will include the date of revision and the date of the agency’s deviation in their citation.

described in the Performance Work Statement (PWS).

(c) The Contractor is not precluded from offering discounts from the prices found in the Pricing Schedule, Attachment 1 when preparing its proposals in response to Task Order Requests (TOR) for Proposal. Proposed rates for TOs shall not exceed the rates established in the IDIQ contract.

B.5 Materials and Other Direct Costs (ODCS)

Materials may be included at the task order level in accordance with RFO FAR 52.212-4(a) ALT I (APRIL 2026)(DEVIATION 25-21 Rev 2). OCOs shall determine the price(s) to be fair and reasonable and cost(s) to be allowable, allocable, and reasonable prior to task order award.

Other direct costs (ODCs) may be required to support this requirement at the TO level. All ODCs required by the Government will be reimbursed to the Contractor in accordance with RFO FAR 52.212-4 – ALT I (i)(ii)(D)(1) (APRIL 2026)(DEVIATION 25-21 Rev 2). The Contractor shall be responsible for obtaining TO Contracting Officer’s Representative (COR) approval (e-mail is acceptable) for all ODCs in advance of purchases.

B.6 Other Direct Costs (ODC)

Requirements at the TO level may include ODCs that are not explicitly named and priced within Attachment 1 - Pricing Schedule, which shall become the awarded CSRO IDIQ Contract’s Section B CLIN schedule. In satisfying such requirements, the ability to procure ODCs, which includes materials, equipment, and other supplies, and other ancillary items in support of these requirements will be available. All requests to purchase ODCs via the ODC CLIN must be coordinated with the Task Order CO to ensure all ODC CLIN requirements are within scope of the IDIQ contract, within the not-to-exceed (NTE) CLIN ceiling value, for performance of only those solutions secured under Task Orders awarded against the IDIQ contract and offered at a fair and reasonable price.

B.7 Travel

Travel costs may be included at the task order level. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations. Travel costs may be firm-fixed price or reimbursed at actual cost in accordance with the limitations set forth in FAR Subsection 31.205-46 and any component-specific supplements. OCOs shall determine all travel costs fair, reasonable, and allowable prior to the Contractor incurring and expensing any travel costs to the Government.

Unless otherwise directed by TO terms and conditions, the Contractor may apply indirect costs to travel consistent with the Contractor’s standard accounting practices. The Contractor shall be responsible for obtaining TO COR approval (e-mail is acceptable) for all reimbursable travel in advance of each travel event. Specific travel requirements will be indicated at the TO level.

(End of Section B)

C DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORK STATEMENT

C.1 Purpose and Overview

The Department of Homeland Security (DHS), Office of the Under Secretary for Management (MGMT), requires comprehensive non-personal services to support the Assisted Voluntary Return (AVR) and Incentivized Voluntary Departure (IVD) programs through CSRO. The Contractor shall provide necessary personnel, equipment, materials, facilities, information technology solutions, transportation, communications, planning support, and other operational support capabilities as required to execute AVR and related voluntary departure for both detained and non-detained individuals electing to return to their country of origin, citizenship or acceptable third country destination.

This outcome based Performance Work Statement (PWS) provides the baseline DHS/MGMT requirements for the Contractor to provide comprehensive support of these programs recognizing the need to perform transparently, cost-efficiently, and with full accountability.

C.2 Background

DHS continues to reinforce U.S. border security, enforce immigration laws, and remove non-criminal illegal aliens from the United States and its territories. Project Homecoming (PH), a constituent part of CSRO, provides critical support for domestic removal operations by offering illegal aliens a preferred option for their departure from the United States that is dignified for the aliens, their family members, and is cost effective for the United States and the taxpayers of the lawful American workforce and industry.

Project Homecoming enables enrollment of eligible (non-criminal) illegal aliens in Customs and Border Protection (CBP) into CBP Home, via the CBP Home App. The aliens and their eligible family members are then vetted and provided with transportation at no cost to them, as well as a limited monetary stipend, to support their voluntary departure from the United States and ease their resettlement(s) back into their respective home countries. This method of voluntary return then leaves the (non-criminal) alien in good standing to reenter the United States at a future date via statutorily legal means and processes.

DHS requires a Contractor to identify and deliver innovative approaches to integrate domestic operational support, transportation coordination, data management, outreach communications, and strategic planning necessary to meet these national security objectives.

C.3 Scope

The Contractor shall demonstrate agility, expertise, and operational excellence in delivering comprehensive solutions, including implementing streamlined and cost effective processes, that support CSRO, and provide simplicity to the alien and federal agencies responsible for their execution. The Contractor shall provide all resources—except those identified as Government-furnished—to perform the full range of AVR and IVD support requirements described in this PWS.

The Contractor shall perform in accordance with all applicable laws, regulations, DHS policies, and instructions issued by the Government’s Contracting Officer (CO) or Contracting Officer’s Representative (COR).

C.4. REQUIREMENTS AND OBJECTIVES

C.4.1 Project Homecoming (PH) Support Services

The Contractor will execute Project Homecoming workflows for detained and non-detained individuals as directed by DHS. DHS will provide structured data lists of validated and vetted enrollees that have been deemed eligible for processing their respective voluntary returns, and direction for the Contractor to coordinate the individual’s return logistics, to include direct outreach employing Government-approved communication materials.

At the Task Order (TO) level, the Government referral is the authorization for the Contractor to perform the full set of AVR support services required for the traveler. This includes, but is not limited to: outreach to ascertain the individual or family unit requesting return; validating departure window(s); travel document verification; travel document processing support to appropriate Government agencies; ground transportation (as applicable/required); commercial airfare booking;

monetary stipend processing and receipt instructions; and tracking all process flow and data metrics to report on program effectiveness.

Program Management and Contract Administration

The Contractor shall provide overall program management, contract administration, governance, quality control, risk management, scheduling, financial tracking, and reporting support necessary to execute the CSRO requirement. This includes Contractor personnel management, coordination with Government stakeholders, performance monitoring, contract deliverable management, and administrative controls to ensure timely, compliant, and efficient performance across all functional areas, for which the Contractor shall provide support to DHS Management (MGMT) for the duration of the contract.

An integrated management structure capable of supporting a national operational footprint, including centralized functions and limited facility-level support at no more than 35 ICE detention facilities is required. All work performed under the contract shall be coordinated, documented, and aligned with Government direction, applicable policies, security requirements, privacy requirements, and contract performance standards.

Voluntary Return Operations Support

Operational support for voluntary return activities, including case management monitoring and identification of delays, travel readiness support, stipend processing workflows and document preparation support, and operational tracking for eligible travelers is required. This supports the end-to-end administrative and operational activities necessary to prepare individuals for return travel, coordinate required information, and ensure traveler readiness prior to movement.

Centralized and field-adjacent support to assist with enrollment, case status tracking, traveler communications, required documentation, and coordination with transportation, ticketing, airport support team coordination and host government support functions is required. Eligibility, enforcement, adjudicative, legal, and rights-affecting decisions are excluded. Administrative and logistical support for required activities as directed by the Government may be required.

Supporting actions and outcomes:

• Support traveler communications using Government-approved scripts and materials.

• Perform administrative case files quality checks.

• Perform centralized operations support for non-facility-specific cases.

• Escalate issues requiring Government decision or approval.

• Ensure a business process (ex. customer relationship management (CRM)) to manage thousands of concurrent cases through various workflows to address the multiple steams enrollees are processed through Project Homecoming from initial referral, outreach, travel logistics, stipend issuance and final stipend disposition.

Enrollees can be processed into Project Homecoming through the following means:

Non-Detained Environment

• Successful enrollments through CBP Home that require full AVR services

• Successful enrollments through CBP Home for aliens that have already departed the United States and only require Stipend Issuance/Collection

• Unaccompanied Alien Children (UAC) that solely require Stipend

Issuance/Collection

Detained Environment

• ICE detainees that have been granted Voluntary Departure or Incentivized

Voluntary Departure (IVD)

• Voluntary Departure Detainees shall only receive commercial bookings

• Incentivized Voluntary Departure (IVD) Detainees may receive

Commercial Ticketing AND Stipend Issuance/Collection OR solely Stipend Issuance/Collection depending on availability of ICE AIR assets.

• Upon receipt of validated enrollees from CBP Home, conduct initial outreach leveraging multiple communication methods including, but not limited to: email; text; messaging platforms (ex. WhatsApp); and telephone, to confirm identity, destination, and travel readiness.

• Document all outreach attempts and enrollee outcomes, generating necessary programmatic reporting on success rates.

Enrollment Managers/Support, Limited to No More Than 35 ICE Detention Facilities

Enrollment and facility-level administrative support at no more than 35 ICE detention facilities, using an estimated staffing model of approximately two dedicated personnel per facility is required, including: enrollment-related administrative activities and traveler intake coordination; document support; enrollee status updates, and coordination with centralized voluntary return operations teams in accordance with Section 4.1.2 above. Deploy surge “rover” teams nationwide as directed by the Government.

• Support immediate voluntary return option support beginning at the point of initial apprehension.

• Foster voluntary return facilitation for eligible individuals during detention and processing.

This requirement is limited to Contractor support functions and does not include law enforcement duties, custodial functions, eligibility determinations, or Government decision-making. Contractor personnel shall operate under Government direction and shall coordinate closely with facility personnel and centralized enrollee management to ensure accurate, timely, and consistent support.

Transportation, Ticketing, Aviation, and Airport Coordination

Transportation, commercial ticketing, aviation coordination, airport coordination, travel monitoring, rebooking, and related logistics support for eligible travelers is required. This includes labor and management support associated with purchasing, tracking, managing ticket changes, cancellations, rebooking and travel disruptions for thousands of commercial tickets annually, coordinating non-detained ground transportation, monitoring travel disruptions, supporting airport coordination, traveler movement monitoring and coordinating with Government aviation or charter operations as directed.

• Coordinate baggage, travel fees, permits, taxes, and related administrative requirements.

• Support aviation coordination for charter or DHS Air-supported movements.

• Coordinate with Government aviation personnel and transportation stakeholders.

• Provide transportation cost tracking and invoice support.

• Support travel readiness confirmations.

• Develop and maintain transportation schedules and movement trackers.

• Escalate operational disruptions to Government personnel.

• Support after-action reporting for significant transportation events.

Data Management, Reporting, Dashboards, and Integration

Data management, reporting, data integration support, privacy support, records support, help desk support, and related technical and analytical services are required to ensure centralized visibility into enrollment, case status, transportation, stipend processing, facility support, outreach, host government coordination, and performance metrics.

Development and maintenance of Government-approved reports and dashboards, data quality review and data reconciliation, assistance with integration of approved data sources, and compliance to ensure data handling is performed in accordance with applicable privacy, cybersecurity, records management, and contract requirements is required.

• Prepare recurring and ad hoc operational reports.

• Track enrollment, travel, stipend, transportation, and performance metrics.

• Support dashboard requirements gathering and user feedback.

• Provide business intelligence and analytics support.

• Maintain data dictionaries, reporting logic, and documentation.

• Support records and data governance activities.

• Provide cybersecurity and privacy support related to Contractor-managed data activities.

• Support help desk and user support for Contractor-supported tools.

• Provide training materials and user guidance for dashboards and reports.

• Identify and escalate data discrepancies.

• Support auditability of reports, metrics, and source data assumptions.

Strategic Outreach Program

Strategic outreach support, including outreach planning, stakeholder engagement support, communications materials development, outreach metrics tracking, and coordination of Government-approved messaging is required. This support includes efforts to inform eligible populations and relevant stakeholders about program processes using approved content, communication channels, and engagement strategies.

Contractor independent establishment or alteration of existing Government policy, conveying public commitments on behalf of the Government, and/or release public-facing materials and media engagement without Government review and approval is prohibited. All public distribution or publication content must be vetted and approved through appropriate Government public affairs channels.

• Support development of Government-approved communication materials, fact sheets, scripts, and presentations.

• Track outreach contacts, activities, and metrics

• Maintain outreach calendars and engagement trackers.

• Support translation and interpretation coordination for approved materials, as applicable.

• Provide analysis of outreach effectiveness.

• Coordinate with voluntary return operations and enrollment support teams.

• Support internal briefings on outreach status and results.

• Ensure outreach materials align with approved Government messaging.

• Support updates to outreach content based on Government direction.

• Identify outreach risks, gaps, and stakeholder concerns.

• Prepare recurring outreach reports and summaries.

C.4.2 Infrastructure, Facilities, Equipment, Systems, and Licenses

Infrastructure, facilities, equipment, systems, licenses, and technical support necessary to perform contract requirements and continuity of operations is required. This includes Contractor-provided workspaces, technology, equipment, software licenses, communication and collaboration tools, support for temporary staging infrastructure, and other operational support resources as authorized by the Government.

All systems, licenses, and equipment provided by the Contractor shall comply with applicable contract, cybersecurity, privacy, accessibility, records, and Government security requirements. Any Contractor required access to Government systems shall be coordinated through approved Government processes.

• Maintain inventories of Contractor-provided equipment and licenses.

• Ensure compliance with records management and data handling requirements.

• Track infrastructure costs and report usage as required.

C.4.3 Other Direct Costs: Tickets, Charters, DHS Air Services, Stipends, Ground Transportation, Fees, and Supplies

Management and administration of authorized Other Direct Costs (ODC) associated with the program is required subject to Government prior approval and not-to-exceed limitations. This includes stipend payments, commercial ticket costs, non-detained ground transportation costs, translation and interpretation services, and miscellaneous transportation-related costs. Associated activities to track, document, reconcile, and report all ODC expenditures are required.

Outcomes to be achieved:

• Administer stipend payments for eligible travelers as authorized.

o Issue resettlement stipends (e.g., $1,000, $2,500, $3,000, or $4,000) as directed by

DHS.

o Track transactions through completion, cancellation, or refund.

o For unaccompanied children (UAC), issue stipends only to Government-designated adult recipients. The Government retains sole responsibility for determining and validating eligibility of all stipend recipients.

• Coordinate payment of transportation-related taxes, fees, permits, baggage costs, rebooking costs, and cancellation costs.

• Fund authorized non-detained ground transportation costs. (As required) o Home-to-Airport Transportation: Arrange and fund ground transportation (e.g., commercial taxi, rideshare) for eligible travelers lacking personal means to reach the departure airport.

• Support translation and interpretation services as authorized.

• Provide invoice backup and reconciliation reports.

C.4.4 Contractor Travel

Contractor travel is required to perform contract requirements, subject to Government authorization prior to commencement of travel. Contractor travel may include travel to ICE detention facilities, program officers, airports, staging locations and coordination sites to coordinate facility support, conduct stakeholder coordination, training, quality assurance reviews, program management meetings, surge support, or other mission-related travel.

All Contractor travel shall be conducted in accordance with Federal Travel Regulations, contract terms, approved travel plans, and prior Government authorization.

C.4.5 Surge / Contingency Support (Optional Task)

Surge and contingency support to address temporary increases in workload, emergent operational requirements, travel disruptions, increased enrollment volume, significant movement events, facility support needs, or other Government-directed contingencies may be required. This support includes optional surge staffing, additional operational planning, additional logistics coordination, additional reporting and after-action support as identified by the Government.

• Develop surge staffing and contingency support plans.

• Support demobilization and return to steady-state operations.

• Prepare after-action reports and lessons learned following surge events.

C.4.6 Communications, Coordination, and Reporting

Communications, coordination and reporting is required in accordance with DHS-established communications cadences, including scheduled meetings, ad hoc coordination, reporting cycles, and operational briefings.

C.4.7 Operational Flexibility

Contractor operational flexibility is required to address evolving policy, diplomatic, and geopolitical conditions is required. The Government may modify mission parameters based on foreign government cooperation, global events, or policy changes.

Performance of services may also be subject to dynamic operational conditions, including shifting foreign policy, international security environments, and host nation cooperation. Delays that occur outside of the Contractor’s control or result from host nation interference (e.g., denial of access, refusal to accept deportees, changes to visa regimes) shall be handled in accordance with FAR provisions for excusable delays. The Contractor is required to continuously work within a whole-of-government framework to address potential operational constraints and ensure performance delivery.

C.5 Deliverables

The Contractor shall provide the following deliverables to enable the Government to effectively manage, monitor, and assess contract performance. Deliverables shall be submitted in a Government-approved format and in accordance with the timelines below.

No. Deliverable Description Frequency / Due Date

Quarterly IDIQ Performance Review Briefing

Provides a formal written and presentation review of contract performance, cost, schedule, staffing, quality, risks, issues, metrics, corrective actions, and forecasted workload.

Quarterly, as scheduled by the Government.

Annual IDIQ Program Review and Forecast

Provides an annual performance summary, workload trends, cost analysis, lessons learned, staffing assessment, forecast for the next period, and recommended adjustments.

Annually, within 60 calendar days prior to the end of each period of performance

3 Transition-In Plan

Provides a written and formal presentation describing staffing, onboarding, knowledge

Initial submission within 10 business days after

No. Deliverable Description Frequency / Due Date transfer, systems access, reporting setup, facility coordination, and operational readiness activities.

award; updated weekly until transition complete

4 Transition-Out Plan

Provides a written and formal presentation describing the transfer of work, records, data, open actions, Government-furnished information, Contractor-furnished equipment disposition, and continuity of operations support.

Initial submission no later than 90 calendar days before contract end;

updated monthly until completion

C.6 GOVERNMENT FURNISHED EQUIPMENT

The Government will furnish any resources to the Contractor in support of this contract if required, which will be specified at the task order level.

C.7 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract.

C.8 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions

The COR will have 10 business days to review deliverables and make comments. The Contractor shall have 10 business days to make corrections and redeliver.

All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

C.9 SECURITY

Contractor access to unclassified and sensitive but unclassified information may be required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

C.9.1 Requests for Exception to U.S. Citizenship Requirement

Special procedures apply for exception to the requirement that persons accessing DHS systems be U.S. citizens. Under normal circumstances, only U.S. citizens are allowed access to DHS systems and networks; but there is a need at times to grant access to foreign nationals. Access for foreign nationals is normally a long-term commitment, and exceptions to citizenship requirements are treated differently from security policy waivers. Exceptions to the U.S. citizenship requirement should be requested by completing a Foreign National Visitor Access Request, DHS Form 11052-1, which is available online or through the DHS Office of the Chief Security Officer (OCSO).

Components who have access may file their request via the Foreign National Vetting Management System (FNVMS), a part of the DHS OCSO Integrated Security Management System’s (ISMS).

For further information regarding the citizenship exception process, contact the DHS OCSO.

This Policy Directive and the DHS 4300A Sensitive Systems Handbook apply to all DHS employees, contractors, detailees, others working on behalf of DHS, and users of DHS information systems that collect, generate, process, store, display, transmit, or receive DHS information unless an approved waiver has been granted. This includes prototypes, telecommunications systems, and all systems in all phases of the Systems Engineering Life Cycle (SELC).

C.9.2 Post-Award Instructions Regarding Security Requirements for Non-Classified Contracts/Orders

The procedures outlined below shall be followed for the DHS Office of the Chief Security Officer (OCSO), Personnel Security Division (PSD) to process background investigations, Entry on Duty determinations, and fitness determinations, as required, in a timely and efficient manner.

Carefully read the security clauses in the contract. Compliance with the security clauses in the contract is not optional.

Contractor employees (to include applicants, temporaries, part-time and replacement employees) under the contract, requiring access to sensitive information, shall undergo a position-sensitivity analysis based on the duties each individual will perform on the contract. The results of the position sensitivity analysis shall identify the appropriate background investigation to be conducted. All background investigations will be processed through the DHS OCSO-HQS PSD. Prospective contractor employees shall complete and submit a combination of the below forms to the DHS OCSO-HQS PSD. The Standard Form (SF) 85 must be completed electronically through the Office of Personnel Management’s e-QIP SYSTEM. The SF-85 signature pages and other completed forms must be given to the OCSO-HQS PSD no less than thirty days before the start date of the contract or thirty (30) days prior to the requested entry on duty date, for all contractor employees whether a replacement, addition, subcontractor employee, or vendor. OCSO-HQS PSD does not process any requests until the contract has been awarded and released from PRISM to FPDS and ERA by extension:

a. Standard Form (SF) 85 Questionnaire for Public Trust Positions

i. SF-85P Certification

ii. SF-85P Authorization for Release of Medical Information

b. FD Form 258 Fingerprint Card (2 copies) or Identity Enrollment Services

c. DHS Form 11000-6 Conditional Access to Sensitive but Unclassified Information Non- Disclosure Agreement

d. DHS Form 11000-9 Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act

e. OF-306 Form, Declaration for Federal Employment

Only complete packages will be accepted by the DHS OCSO-HQS PSD. Specific instructions on submission of packages will be provided upon award of the contract.

The DHS OCSO-HQS PSD may, as it deems appropriate, authorize, and grant a favorable Entry on Duty (EOD) decision based on preliminary checks. A favorable EOD decision allows a contractor employee to commence work temporarily prior to the completion of the full background investigation. The granting of a favorable EOD decision shall not be considered as assurance that a favorable fitness determination will follow. In addition, a favorable EOD or fitness determination shall in no way prevent, preclude, or bar DHS from withdrawing or terminating access to government facilities or information, at any time during the term of the contract. No employee of the Contractor shall be allowed unescorted access to a Government facility without a favorable EOD or fitness determination by the DHS OCSO-HQS PSD.

Limited access to Government buildings is allowable without an EOD decision if the Contractor is escorted by a Government employee and the purpose of the visit is to attend a limited number (less than 5) of required briefings or nonrecurring meetings in order to facilitate the transition of a contract. The intent of this statement is to allow a minimum amount of meetings/transition attendances to prepare for a new contract.

The DHS Security Office shall be notified of all terminations /resignations within five (5) days of occurrence. The Contractor shall return to the Contracting Officer Technical Representative (COR) all DHS issued identification cards and building passes that have either expired or have been collected from terminated employees. If an identification card or building pass is not available to be returned, a report shall be submitted to the COR, referencing the pass or card number, name of individual to who it was issued and the last known location and disposition of the pass or card.

When sensitive Government information is processed on Department telecommunications and automated information systems, the Contractor shall provide for the administrative control of sensitive data being processed. Contractor personnel must have favorably adjudicated background investigations commensurate with the defined sensitivity level. Contractors who fail to comply with Department security policy are subject to having their access to Department IT systems and facilities terminated, whether or not the failure results in criminal prosecution. Any person who improperly discloses sensitive information is subject to criminal and civil penalties and sanctions under a variety of laws (e.g., Privacy Act).

Failure to follow these instructions may delay the completion of suitability determinations and background checks. Note that any delays in this process that are not caused by the government do not relieve a contractor from performing under the terms of the contract. Your POC at the Security Office is:

DHS OCSO/PSD Security Customer Service Center Telephone: (202) 602-2778 E-mailbox: officeofsecurity@dhs.gov.

mailto:officeofsecurity@dhs.gov

C.10 SECTION 508 REQUIREMENTS

Section 508 of the Rehabilitation Act (classified to 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendixes A, C & D, and available at https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 12, 2018 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated November 20, 2018, or any successor publication.

For technology services:

1. When developing or modifying ICT, the Contractor is required to validate ICT deliverables for conformance to the applicable Section 508 requirements. Validation shall occur on a frequency that ensures Section 508 requirements is evaluated within each iteration and release that contains user interface functionality.

2. When modifying, installing, configuring or integrating commercially available or government-owned ICT, the Contractor shall not reduce the original ICT Item’s level of Section 508 conformance.

3. When developing or modifying web based and electronic content components, except for electronic documents and non-fillable forms provided in a Microsoft Office or Adobe PDF format, the Contractor shall demonstrate conformance to the applicable Section 508 standards (including WCAG 2.0 Level A and AA Success Criteria) by conducting testing using the DHS Trusted Tester for Web Methodology Version 5.0 or successor versions, and shall ensure testing is conducted by individuals who are certified by DHS on version 5.0 or successor versions (e.g. “DHS Certified Trusted Testers”). The Contractor shall provide the Trusted Tester Certification IDs to DHS upon request. Information on the DHS Trusted Tester for Web Methodology Version 5.0, related test tools, test reporting, training, and tester certification requirements is published at https://www.dhs.gov/trusted-tester.

4. When developing or modifying electronic documents and forms provided in a Microsoft Office or Adobe PDF format, the Contractor shall demonstrate conformance to the applicable to the applicable Section 508 standards (including WCAG Level A and AA Level

2.0 Success Criteria) by conducting testing using the test methods published under “Accessibility Tests for Documents” at https://www.dhs.gov/compliance-test-processes.

https://uscode.house.gov/view.xhtml?req=(title:29%20section:794d%20edition:prelim)%20OR%20(granuleid:USC-prelim-title29-section794d)&f=treesort&edition=prelim&num=0&jumpTo=true https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5 https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5 https://www.dhs.gov/trusted-tester https://www.dhs.gov/compliance-test-processes

5. When developing or modifying ICT deliverables that contain the ability to automatically generate electronic documents and forms in Microsoft Office and Adobe formats, or when the capability is provided to enable end users to design and author web based electronic content (i.e. surveys, dashboards, charts, data visualizations, etc.), the Contractor shall demonstrate the ability to ensure these outputs conform to the applicable Section 508 standards (including WCAG 2.0 Level A and AA Success Criteria). The Contractor shall demonstrate conformance by conducting testing and reporting test results based on representative sample outputs. For outputs produced as Microsoft Office and Adobe PDF file formats, the Contractor shall use the test methods published under “Accessibility Tests for Documents”, which are published at https://www.dhs.gov/compliance-test-processes. For outputs produced as web based electronic content, the Contractor shall use the DHS Trusted Tester for Web Methodology Version 5.0, or successor versions. This methodology is published at https://www.dhs.gov/trusted-tester

6. Contractor personnel shall possess the knowledge, skills and abilities necessary to address the accessibility requirements in this work statement.

508 Deliverables:

1. Section 508 Test Plans: When developing or modifying ICT pursuant to this contract, the Contractor shall provide a detailed Section 508 Conformance Test Plan. The Test Plan shall describe the scope of components that will be tested, an explanation of the test process that will be used, when testing will be conducted during the project development life cycle, who will conduct the testing, how test results will be reported, and any key assumptions.

2. Section 508 Test Results: When developing or modifying ICT pursuant to this contract, the Contractor shall provide test results in accordance with the Section 508 Requirements for Technology Services provided in this solicitation.

3. Section 508 Accessibility Conformance Reports: For each ICT item offered through this contract (including commercially available products, and solutions consisting of ICT that are developed or modified pursuant to this contract), the Offeror shall provide an Accessibility Conformance Report (ACR) to document conformance claims against the applicable Section 508 standards. The ACR shall be based on the Voluntary Product Accessibility Template Version 2.0 508 (or successor versions). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed by following all of the instructions provided in the template, including an explanation of the validation method used as a basis for the conformance claims in the report.

4. Other Section 508 Documentation: The following documentation shall be provided upon request for ICT items offered through this contract:

o Documentation of features provided to help achieve accessibility and usability for people with disabilities.

o Documentation on how to configure and install the ICT Item to support accessibility.

o Documentation of core functions that cannot be accessed by persons with disabilities.

o Documentation of remediation plans to address non-conformance to the Section 508 standards.

C.11 Enterprise Architecture (EA) Terms and Conditions

All solutions and services shall meet DHS Enterprise Architecture policies, standards, and https://www.dhs.gov/compliance-test-processes https://www.dhs.gov/compliance-test-processes https://www.dhs.gov/trusted-tester https://www.itic.org/policy/accessibility/vpat procedures. Specifically, the contractor shall comply with the following HLS EA requirements:

All developed solutions and requirements shall be compliant with the HLS EA.

All IT hardware and software shall be compliant with the HLS EA Technical Reference Model (TRM) Standards and Products Profile.

Description information for all data assets, information exchanges and data standards, whether adopted or developed, shall be submitted to the Enterprise Architecture Division (EAD) for review, approval and insertion into the DHS Data Reference Model and Mobius.

Development of data assets, information exchanges and data standards will comply with the DHS Data Management Policy MD 103-01 and all data-related artifacts will be developed and validated according to DHS data management architectural guidelines.

Applicability of Internet Protocol Version 6 (IPv6) to DHS-related components (networks, infrastructure, and applications) specific to individual acquisitions shall be in accordance with the DHS Enterprise Architecture (per OMB Memorandum M-05-22, August 2, 2005) regardless of whether the acquisition is for modification, upgrade, or replacement.

All EA-related component acquisitions shall be IPv6 compliant as defined in the U.S. Government Version 6 (USGv6) Profile (National Institute of Standards and Technology (NIST) Special Publication 500-267) and the corresponding declarations of conformance defined in the USGv6 Test Program.

(End of Section C)

D PACKAGING AND MARKING

D.1 Packing, Packaging, Marking and Storage of Equipment

Unless otherwise specified, all items to be delivered under this IDIQ contract shall be preserved, packaged, and packed in accordance with normal commercial practices to meet the packing requirements of the carrier and ensure safe delivery at destination at the most economical rate(s).

The Contractor shall use (where possible) packing materials which have the least impact on the environment when manufactured or discarded, including, brown cardboard in lieu of cardboard which has been bleached white and/or dyed, and materials which both decompose and are recyclable in lieu of recycle-only products such as plastic or Styrofoam.

All initial packing, marking and storage incidental to shipping of equipment to be provided under this IDIQ contract shall be at the Contractor’s expense. The Contractor shall supervise the packing of all acquired equipment furnished by the Contractor and shall supervise the unpacking of equipment to be installed. The Contractor is fully liable for all damage, deterioration, or losses incurred during shipment and handling, unless the damage, deterioration, or losses are due to the fault of the Government.

D.2 Markings

As applicable, all deliverables submitted to the IDIQ contract’s Contracting Officer (CO), IDIQ contract’s Contracting Officer’s Representative (COR), Order CO, or Order COR shall be accompanied by a packing list or other suitable shipping document that shall clearly indicate the following:

• Contract number;

• Order number;

• Name and address of the consignor;

• Name and address of the consignee;

• Government bill of lading number covering the shipment (if any); and

• Description of the…