Final Draft CSRO RFP 70RDA126R00000008 8.7.26.docx

U.S. Department of Homeland Security (DHS)

Office of the Under Secretary of Management

Comprehensive Support to Removal Operations (CSRO) Support Services

Draft Request for Proposal

RFP No. 70RDA126R00000008

DHS Office of Procurement Operations

Draft RFP No. 70RDA126R00000008DRAFT

Part I – The Schedule

A SOLICITATION/CONTRACT FORM - TBD

(End of Section A)

B SUPPLIES OR SERVICES AND PRICE/COST

B.1 General Description

This is a solicitation for a Single Award Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract issued in accordance with Revolutionary Federal Acquisition Regulation (FAR) Overhaul (RFO) Parts 12, Acquisition of Commercial Products and Commercial Services, FAR Class Deviation 25-21, Rev. 2 and 16, Types of Contracts FAR Class Deviation 26-04[footnoteRef:1] to support the Department of Homeland Security (DHS) Office of the Under Secretary of Management. The intent of this contract is to acquire Comprehensive Support to Removal Operations (CSRO) Support Services for DHS. [1: FAR Class Deviation 25-21, Rev, 2 for FAR Part 12 and FAR Class Deviation 26-04 for FAR Part 16 were issued as part of the Revolutionary FAR Overhaul (RFO), which was implemented in response to Executive Order 14275, Restoring Common Sense to Federal Procurement, signed April 15, 2025. Any subsequent citations to the FAR in this document will be cited as “RFO FAR.” RFO FAR Parts updated as part of the Revolutionary FAR Overhaul will include the date of revision and the date of the agency’s deviation in their citation.]

B.2 Minimum Guarantee and Maximum Ceiling

(a) Minimum. The minimum guaranteed award amount for this IDIQ contract is $2,500.00 for only the base period of performance of this contract (inclusive of any fee). The exercise of an Option period does not re-establish the contract minimum.

(b) Maximum. The cumulative dollar ceiling value of the resulting single award IDIQ contract is $2.341 Billion.

(c) The Government has no obligation to issue Task Orders (TO) to the Contractor beyond the amount specified in paragraph (a) of this section. Once the conditions of sub-paragraph (a), above, have been met, the Contractor will continue to have the opportunity to be issued TOs. An unlimited number of TOs may be awarded under the IDIQ contract throughout the ordering period, including options, if exercised.

B.3 Pricing

See Section B of the IDIQ contract.

B.4 Type of Orders Allowable Under This IDIQ Contract

(a) Order types will be specified in each individual Delivery/TO placed against this IDIQ Contract. This contract provides for Firm-Fixed-Price (FFP) type orders with identified reimbursable line items, thereof in accordance with Federal Acquisition Regulation (FAR) Part 16.5 “Indefinite-Delivery Contracts” [footnoteRef:2]and as set forth in Section G “Contract Administration Data” and Section I “Contract Clauses.” [2: The revised final draft solicitation will have the appropriate Revolutionary FAR Overhaul (RFO) Clauses.]

(b) All TOs shall be priced in accordance with the pricing set forth in the Government provided Pricing Schedule, Attachment - 1. These Contract Line Item Numbers (CLINs) specify pricing for each of the services, deliverables, and data items within the scope described in the Performance Work Statement (PWS).

(c) The Contractor is not precluded from offering discounts from the prices found in the Pricing Schedule, Attachment 1 when preparing its proposals in response to Task Order Requests (TOR) for Proposal. Proposed rates for TOs shall not exceed the rates established in the IDIQ contract.

B.5 Materials and Other Direct Costs (ODCS)

Materials may be included at the task order level in accordance with RFO FAR 52.212-4(a) ALT I (APRIL 2026)(DEVIATION 25-21 Rev 2). OCOs shall determine the price(s) to be fair and reasonable and cost(s) to be allowable, allocable, and reasonable prior to task order award.

Other direct costs (ODCs) may be required to support this requirement at the TO level. All ODCs required by the Government will be reimbursed to the Contractor in accordance with RFO FAR 52.212-4 – ALT I (i)(ii)(D)(1) (APRIL 2026)(DEVIATION 25-21 Rev 2). The Contractor shall be responsible for obtaining TO Contracting Officer’s Representative (COR) approval (e-mail is acceptable) for all ODCs in advance of purchases.

B.6 Other Direct Costs (ODC)

Requirements at the TO level may include ODCs that are not explicitly named and priced within Attachment 1 - Pricing Schedule, which shall become the awarded CSRO IDIQ Contract’s Section B CLIN schedule. In satisfying such requirements, the ability to procure ODCs, which includes materials, equipment, and other supplies, and other ancillary items in support of these requirements will be available. All requests to purchase ODCs via the ODC CLIN must be coordinated with the Task Order CO to ensure all ODC CLIN requirements are within scope of the IDIQ contract, within the not-to-exceed (NTE) CLIN ceiling value, for performance of only those solutions secured under Task Orders awarded against the IDIQ contract and offered at a fair and reasonable price.

B.7 Travel Travel costs may be included at the task order level. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations. Travel costs may be firm-fixed price or reimbursed at actual cost in accordance with the limitations set forth in FAR Subsection 31.205-46 and any component-specific supplements. OCOs shall determine all travel costs fair, reasonable, and allowable prior to the Contractor incurring and expensing any travel costs to the Government.

Unless otherwise directed by TO terms and conditions, the Contractor may apply indirect costs to travel consistent with the Contractor’s standard accounting practices. The Contractor shall be responsible for obtaining TO COR approval (e-mail is acceptable) for all reimbursable travel in advance of each travel event. Specific travel requirements will be indicated at the TO level.

(End of Section B)

C DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORK STATEMENT

C.1 Purpose and Overview

The Department of Homeland Security (DHS), Office of the Under Secretary for Management (MGMT), requires comprehensive non-personal services to support the Assisted Voluntary Return (AVR), Voluntary Departure (VD), and Incentivized Voluntary Departure (IVD) programs. The Contractor shall provide all personnel, supervision, equipment, materials, facilities, information technology solutions, transportation, communications, planning support, and operational capabilities necessary to execute AVR and related voluntary departure workflows for both detained and non-detained populations.

This requirement mobilizes the baseline fixed operational infrastructure needed by DHS/MGMT for the Contractor to provide case processing necessary in support of these programs. Both DHS and the Contractor recognize the immediate and urgent need to perform transparently, cost-efficiently, and with full accountability.

C.2 Background

The United States continues to respond decisively to record levels of illegal immigration. DHS is acting with urgency to reinforce U.S. border security, enforce immigration laws, and remove individuals unlawfully present in the country. At the same time, the U.S. must work in partnership with foreign governments to build their capacity to receive deportees, support regional repatriation operations, and prevent irregular migration at the source.

To this end, DHS—working in coordination with the U.S. Department of State—is implementing a foreign assistance-funded program that expands throughput for voluntary returns, provides support for destination countries in repatriating their citizens, strengthens foreign partner capabilities, and supports regional enforcement networks to deter illegal migration well before individuals reach U.S. borders. DHS requires contracted support to integrate domestic operational workflows, foreign assistance activities, transportation coordination, data management, outreach communications, and strategic planning necessary to meet these national security and humanitarian objectives.

C.3 Scope

The Contractor shall provide demonstrated agility, expertise, and operational excellence in delivering comprehensive solutions that support DHS’s national security objectives. The Contractor shall provide all resources—except those identified as Government-furnished—to perform the full range of AVR, VD, and IVD support requirements described in this SOW. Support includes outreach, case management, enrollment operations, transportation coordination, ticketing, stipend processing, travel document generation, escort and witnessed departure services, international partner capacity-building, project management support, IT application development, and strategic communications.

The Contractor shall perform in accordance with all applicable laws, regulations, DHS policies, and instructions issued by the Government’s Contracting Officer (CO) or Contracting Officer’s Representative (COR).

C.4 REQUIREMENTS AND OBJECTIVES

C.4.1 Assisted Voluntary Return (AVR) Support Services

The Contractor shall execute AVR workflows for detained and non-detained individuals as directed by DHS. DHS will provide Lists of Authorized Travelers (LATs) identifying eligible individuals for processing. Placement on an LAT shall constitute Government authorization for the Contractor to perform the full set of AVR support services required for that traveler, procure tickets, process stipends, coordinate the production of Travel Documents (TDs), and apply intensive case management services.

Case Outreach and Contact

The Contractor shall:

· Attempt initial outreach using email, text, and telephone in accordance with Government-approved protocols.

· Conduct identity verification, destination confirmation, and readiness assessments.

· When outreach fails, apply intensive case management techniques to identify additional contact information using publicly and commercially available sources.

· Document all outreach attempts and outcomes.

Commercial Ticketing

The Contractor shall:

· Procure fully changeable/refundable round-trip or one-way commercial air tickets when available.

· Book itineraries consistent with DHS operational timelines and host nation requirements.

· Coordinate with airlines, airports, and foreign authorities as required.

· Support block-booking or charter services when directed.

Charter Services

When directed, the Contractor shall:

· Coordinate charter or special aviation flights for groups identified by DHS.

· Work with air carriers, foreign governments, and aviation authorities.

· Provide all labor associated with planning, scheduling, and coordination.

Resettlement Stipend Processing

The Contractor shall:

· Issue resettlement stipends (e.g., $1,000, $2,500, $3,000, or $4,000) as directed by DHS.

· Support issuance upon arrival at destination country using compliant financial mechanisms.

· Track transactions through completion, cancellation, or refund.

· Apply applicable U.S. outbound excise taxes (e.g., mandatory 1% excise tax).

· For unaccompanied children, issue stipends only to Government-designated adult recipients. The Government retains sole responsibility for determining and validating eligibility of all stipend recipients.

Travel Document (TD) Generation

The Contractor shall:

· Collect biographic and supporting traveler data.

· Generate draft TDs for DHS review and approval.

· Coordinate with relevant foreign consulates for document issuance.

· Ensure travel documents support TSA screening and international entry requirements.

Enrollment Operations at Detention Facilities

The Contractor shall:

· Provide trained two-person teams to support detainee enrollment at designated detention facilities.

· Enroll up to 36 detainees per 8-hour day per site.

· Coordinate with facility leadership, comply with all facility security requirements, and maintain data integrity.

· Provide end-of-week enrollment activity reports.

· Deploy surge “rover” teams nationwide when directed.

Intensive Case Management – Detained Populations

The Contractor shall:

· Conduct case coordination for detained voluntary departure cases.

· Prepare Forms I‑210, I‑210A, and I‑220.

· Track approvals, status changes, and coordination with ICE Detention Officers.

· Maintain complete, auditable case files.

Ground Transportation Under Administrative Supervision

The Contractor shall:

· Provide supervised, non-custodial ground transportation from detention facilities or designated pickup points to airports.

· Ensure transportation meets flight scheduling requirements.

· Provide drivers, vehicles, passenger accountability, manifests, and required reporting.

· Provide bottled water and meals consistent with distance thresholds.

· Support TDY deployments when long-distance movements require overnight stays.

· Home-to-Airport Transportation: Arrange and fund ground transportation (e.g., commercial taxi, rideshare) for eligible travelers lacking personal means to reach the departure airport.

Escort and Witnessed Departure Services

The Contractor shall:

· Escort travelers under administrative supervision from pickup to airport boarding.

· Maintain continuous visual supervision without restraints, custody, or law enforcement actions.

· Coordinate check-in, TSA screening, gate movement, and boarding.

· Submit Departure Verification Reports within eight hours post-departure.

· Notify DHS within two hours of any deviation or refusal to board.

Document Courier Services

The Contractor shall:

· Provide daily courier services between detention facilities, consulates, airports, and other designated locations.

· Maintain chain-of-custody, secure transport, and daily manifests.

· Comply with all facility security requirements.

· Support TDY travel for courier distances requiring overnight lodging.

Voluntary Return Options Across the Enforcement Continuum

The Contractor shall support DHS in expanding and executing voluntary return options at all eligible stages of the immigration enforcement lifecycle, including:

· Immediate voluntary return option support beginning at the point of initial apprehension.

· Continued voluntary return facilitation for eligible individuals during detention and processing.

· Rapid onboarding of newly authorized incentives (financial, logistical, or programmatic).

· Incorporation of incentive structures into outreach, case management, and communications workflows.

C.4.2 Mission Management and Monitoring Cell

The Contractor shall establish and operate a centralized Mission Management and Monitoring Cell at the Contractor's designated facility to provide:

· Operational command-and-control support establishing structured feedback loops between field teams, DHS HQ, and diplomatic missions.

· Real-time situational visibility through a secure dashboard .

· Traveler tracking, reporting, and throughput metrics.

· Daily coordination between field teams, Headquarters elements, and foreign partners.

Note: All software existent, developed, or utilized in support of this requirement remains the property of the Contractor with appropriate license rights granted to the Government consistent with FAR 52.227-14 Alt. IV.

C.4.3 AVR Web Application Development

The Contractor shall design, develop, deploy, and maintain unique CSRO-specific elements as part of the CBP Home App All CSRO elements to be integrated into the CBP Home App shall support AVR intake, enrollment, case management, communication, and traveler engagement. The system shall:

· Eliminate manual data handoffs.

· Provide cross-device continuity and links to end-to-end secure messaging/email.

· Ensure secure applicant data entry, updating and editing. Integrate metadata and device fingerprinting consistent with privacy law.

· Provide PII-compliant, structured, exportable datasets and analytics.

Provide App upgrades and updates.

C.4.4 Foreign Partner Capacity-Building Support

The Contractor shall procure materials, supplies, equipment, and vehicles to support DHS foreign assistance-funded activities, including:

· Site improvements at foreign staging or housing locations (e.g., Los Planes de Gualaca).

· Electrical rerouting, generator installation, and structural reinforcement.

· Procurement of vehicles for host government transportation requirements.

· Humanitarian-operational supplies (e.g., hygiene, communications tools, basic medical items).

All procurements shall comply with the Foreign Assistance Act and host government restrictions. Construction is explicitly excluded.

C.4.5 Discovery Task and Program Management Support

Discovery Task

The Contractor shall conduct structured discovery activities to ensure alignment between immediate operational requirements and long-term DHS objectives, including:

· Stakeholder consultation and operational planning.

· Requirements identification and KPI development.

· Gap assessments.

· Submission of a Discovery Summary Report.

Embedded Program Management Support

Post-discovery, the Contractor shall provide a qualified Embedded Program Management Support Team working in direct coordination with DHS/MGMT, including subject matter experts in diplomatic engagement, foreign assistance oversight, data analysis, ICE workflow integration, and strategic messaging.

C.4.6 Strategic Outreach and Communications Program

The Contractor shall develop and coordinate with the DHS Office of Public Affairs (OPA) a national Strategic Outreach and Communications Program supporting AVR and Project Homecoming. Required capabilities include:

· Enterprise-level branding and messaging.

· Communications development for multilingual audiences.

· Digital infrastructure and analytics.

· Paid media planning and vendor management.

· Community-level outreach through trusted local networks.

· Activation of an initial ten cities and additional cities as directed.

· Ongoing campaign monitoring and reporting.

C.4.7 Incentive Integration

The Contractor shall integrate Government-directed incentive structures into messaging, digital content, enrollment campaigns, and community engagement activities to accurately and consistently align with DHS-cleared messaging, and verify DHS approvals on all external or public facing messaging to include media engagements, inquiries, or other media exposure opportunities.

C.4.8 Communications, Coordination, and Reporting

The Contractor shall participate in DHS-established communications cadences, including scheduled meetings, ad hoc coordination, reporting cycles, and operational briefings.

Financial and Fund Usage Reporting

The Contractor shall submit twice-monthly financial reports detailing all expenditures incurred during the reporting period, including:

· Full line-item breakdown of all costs and CLIN alignment.

· Attribution of costs to mission types or LAT categories.

· Documentation of financial transactions associated with incentives, stipends, transportation, and outreach.

· Reconciliation of prior-period adjustments and summary of fund burn rate.

Measures of Effectiveness (MoE) and Operational Metrics Reporting

The Contractor shall submit twice-monthly metrics reports capturing performance, throughput, and outcome-based measures of effectiveness, including:

· Number of voluntary returns, departures, and stipend issuances completed.

· Outreach success rates, contact resolution statistics, and enrollment throughput.

· Incentive utilization metrics and demonstrated impacts.

· Traveler movement coordination timelines and transportation performance indicators.

C.4.9 Operational Constraints and Force Majeure

The Contractor shall maintain operational flexibility to address evolving policy, diplomatic, and geopolitical conditions. The Government may modify mission parameters based on foreign government cooperation, global events, or policy changes.

Performance of services may be subject to dynamic operational conditions, including shifting foreign policy, international security environments, and host nation cooperation. Delays caused by Force Majeure or host nation interference (e.g., denial of access, refusal to accept deportees, changes to visa regimes) shall be handled in accordance with FAR provisions for excusable delays. The Contractor shall continuously work within a whole-of-government framework to address potential operational constraints and ensure performance delivery.

C.4.10 Non-Personal Services

All services provided herein are non-personal in nature. The Government will not exercise supervision or control over contractor personnel. Contractor personnel shall be accountable solely to the Contractor, who, in turn, is responsible to the Government for meeting the performance standards.

C.4.11 Future Codification of Standards and Timelines

During initial operational stand-up, both the Government and the Contractor shall operate with maximum flexibility to accomplish mission objectives under evolving conditions. The Contractor shall support the development of performance benchmarks, lessons learned, and codified processes (e.g., minimum advance notification timelines, social media escalation protocols) to be incorporated into subsequent modifications or task orders.

C.5 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security.

The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

C.5.1 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer*), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

C.6 OTHER APPLICABLE CONDITIONS

C.6.1 Security

Contractor access to classified information is not currently required under this PWS. Contractors will have access to only Unclassified Information under this PWS. Contractor shall safeguard this information against unauthorized disclosure or dissemination.

C.6.2 Travel

Contractor travel shall be required to support this requirement. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations. The Contractor shall be responsible for obtaining COR approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event.

C.6.3 Post Award Conference

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than 5 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at St. Elizabeth DHS HQ or via teleconference.

C.6.4 Project Plan

The Contractor shall provide a draft Project Plan at the IDIQ and Task Order Post Award Conference for Government review and comment. The Contractor shall provide a final Project Plan to the COR not later than 30 business days after the Post Award Conference.

C.6.5 Progress Report

The Project Manager shall provide weekly progress report to the Contracting Officer and COR via electronic mail. This report shall include a summary of all Contractor work performed, including a breakdown of labor hours by labor category, all direct costs by line item, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous reporting period.

C.6.6 Progress Meetings

The Project Manager shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place VIA MS TEAMS or telephonically.

C.6.7 General Report Requirements

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Microsoft Windows based and Microsoft Office Applications).

C.6.8 Protection of Information

Contractor access to information protected under the Privacy Act is required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation. Contractor shall ensure data is managed and handled in a secure manner, and any Personally Identifiable Information (PII) must be encrypted by a strong password. Contractor shall ensure any PII or Controlled Unclassified Information ( CUI) included in this contract is destroyed by the end of the period of performance.

C.7 DELIVERABLES - TBD

C.8 GOVERNMENT FURNISHED EQUIPMENT

The Government will furnish any resources to the Contractor in support of this contract if required, which will be specified at the task order level.

C.9 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract.

C.10 GOVERNMENT ACCEPTANCE PERIOD

The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions

The COR will have 10 business days to review deliverables and make comments. The Contractor shall have 10 business days to make corrections and redeliver.

All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

C.11 SECURITY

Contractor access to unclassified and sensitive but unclassified information may be required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

C.11.1 Requests for Exception to U.S. Citizenship Requirement

Special procedures apply for exception to the requirement that persons accessing DHS systems be U.S. citizens. Under normal circumstances, only U.S. citizens are allowed access to DHS systems and networks; but there is a need at times to grant access to foreign nationals. Access for foreign nationals is normally a long-term commitment, and exceptions to citizenship requirements are treated differently from security policy waivers. Exceptions to the U.S. citizenship requirement should be requested by completing a Foreign National Visitor Access Request, DHS Form 11052-1, which is available online or through the DHS Office of the Chief Security Officer (OCSO). Components who have access may file their request via the Foreign National Vetting Management System (FNVMS), a part of the DHS OCSO Integrated Security Management System’s (ISMS). For further information regarding the citizenship exception process, contact the DHS OCSO.

This Policy Directive and the DHS 4300A Sensitive Systems Handbook apply to all DHS employees, contractors, detailees, others working on behalf of DHS, and users of DHS information systems that collect, generate, process, store, display, transmit, or receive DHS information unless an approved waiver has been granted. This includes prototypes, telecommunications systems, and all systems in all phases of the Systems Engineering Life Cycle (SELC).

C.11.2 Post-Award Instructions Regarding Security Requirements for Non-Classified Contracts/Orders

The procedures outlined below shall be followed for the DHS Office of the Chief Security Officer (OCSO), Personnel Security Division (PSD) to process background investigations, Entry on Duty determinations, and fitness determinations, as required, in a timely and efficient manner.

Carefully read the security clauses in the contract. Compliance with the security clauses in the contract is not optional.

Contractor employees (to include applicants, temporaries, part-time and replacement employees) under the contract, requiring access to sensitive information, shall undergo a position-sensitivity analysis based on the duties each individual will perform on the contract. The results of the position sensitivity analysis shall identify the appropriate background investigation to be conducted. All background investigations will be processed through the DHS OCSO-HQS PSD. Prospective contractor employees shall complete and submit a combination of the below forms to the DHS OCSO-HQS PSD. The Standard Form (SF) 85 must be completed electronically through the Office of Personnel Management’s e-QIP SYSTEM. The SF-85 signature pages and other completed forms must be given to the OCSO-HQS PSD no less than thirty days before the start date of the contract or thirty (30) days prior to the requested entry on duty date, for all contractor employees whether a replacement, addition, subcontractor employee, or vendor. OCSO-HQS PSD does not process any requests until the contract has been awarded and released from PRISM to FPDS and ERA by extension:

a. Standard Form (SF) 85 Questionnaire for Public Trust Positions

i. SF-85P Certification

ii. SF-85P Authorization for Release of Medical Information

b. FD Form 258 Fingerprint Card (2 copies) or Identity Enrollment Services

c. DHS Form 11000-6 Conditional Access to Sensitive but Unclassified Information Non- Disclosure Agreement

d. DHS Form 11000-9 Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act

e. OF-306 Form, Declaration for Federal Employment

Only complete packages will be accepted by the DHS OCSO-HQS PSD. Specific instructions on submission of packages will be provided upon award of the contract.

The DHS OCSO-HQS PSD may, as it deems appropriate, authorize, and grant a favorable Entry on Duty (EOD) decision based on preliminary checks. A favorable EOD decision allows a contractor employee to commence work temporarily prior to the completion of the full background investigation. The granting of a favorable EOD decision shall not be considered as assurance that a favorable fitness determination will follow. In addition, a favorable EOD or fitness determination shall in no way prevent, preclude, or bar DHS from withdrawing or terminating access to government facilities or information, at any time during the term of the contract. No employee of the Contractor shall be allowed unescorted access to a Government facility without a favorable EOD or fitness determination by the DHS OCSO-HQS PSD.

Limited access to Government buildings is allowable without an EOD decision if the Contractor is escorted by a Government employee and the purpose of the visit is to attend a limited number (less than 5) of required briefings or nonrecurring meetings in order to facilitate the transition of a contract. The intent of this statement is to allow a minimum amount of meetings/transition attendances to prepare for a new contract.

The DHS Security Office shall be notified of all terminations /resignations within five (5) days of occurrence. The Contractor shall return to the Contracting Officer Technical Representative (COR) all DHS issued identification cards and building passes that have either expired or have been collected from terminated employees. If an identification card or building pass is not available to be returned, a report shall be submitted to the COR, referencing the pass or card number, name of individual to who it was issued and the last known location and disposition of the pass or card.

When sensitive Government information is processed on Department telecommunications and automated information systems, the Contractor shall provide for the administrative control of sensitive data being processed. Contractor personnel must have favorably adjudicated background investigations commensurate with the defined sensitivity level. Contractors who fail to comply with Department security policy are subject to having their access to Department IT systems and facilities terminated, whether or not the failure results in criminal prosecution. Any person who improperly discloses sensitive information is subject to criminal and civil penalties and sanctions under a variety of laws (e.g., Privacy Act).

Failure to follow these instructions may delay the completion of suitability determinations and background checks. Note that any delays in this process that are not caused by the government do not relieve a contractor from performing under the terms of the contract. Your POC at the Security Office is:

DHS OCSO/PSD Security Customer Service Center Telephone: (202) 447-5010 E-mailbox: officeofsecurity@dhs.gov.

C.12 SECTION 508 REQUIREMENTS

Section 508 of the Rehabilitation Act (classified to 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendixes A, C & D, and available at https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 12, 2018 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated November 20, 2018, or any successor publication.

Section 508 Requirements for Technology Services

When providing installation, configuration or integration services for ICT, the Contractor shall not reduce the original ICT item's level of Section 508 conformance prior to the services being performed.

When modifying, installing, configuring or integrating commercially available or government-owned ICT, the Contractor shall not reduce the original ICT Item’s level of Section 508 conformance.

(End of Section C)

D PACKAGING AND MARKING

D.1 Packing, Packaging, Marking and Storage of Equipment

Unless otherwise specified, all items to be delivered under this IDIQ contract shall be preserved, packaged, and packed in accordance with normal commercial practices to meet the packing requirements of the carrier and ensure safe delivery at destination at the most economical rate(s). The Contractor shall use (where possible) packing materials which have the least impact on the environment when manufactured or discarded, including, brown cardboard in lieu of cardboard which has been bleached white and/or dyed, and materials which both decompose and are recyclable in lieu of recycle-only products such as plastic or Styrofoam.

All initial packing, marking and storage incidental to shipping of equipment to be provided under this IDIQ contract shall be at the Contractor’s expense. The Contractor shall supervise the packing of all acquired equipment furnished by the Contractor and shall supervise the unpacking of equipment to be installed. The Contractor is fully liable for all damage, deterioration, or losses incurred during shipment and handling, unless the damage, deterioration, or losses are due to the fault of the Government.

D.2 Markings

As applicable, all deliverables submitted to the IDIQ contract’s Contracting Officer (CO), IDIQ contract’s Contracting Officer’s Representative (COR), Order CO, or Order COR shall be accompanied by a packing list or other suitable shipping document that shall clearly indicate the following:

· Contract number;

· Order number;

· Name and address of the consignor;

· Name and address of the consignee;

· Government bill of lading number covering the shipment (if any); and

· Description of the item/material shipped, including item number, quantity, number of containers, and package number (if any).

The Contractor shall comply with the security requirements for packaging, marking, mailing, and shipping classified materials as prescribed by current Department of Homeland Security (DHS) directives.

Specific marking requirements may be addressed in individual Orders.

(End of Section D)

E INSPECTION AND ACCEPTANCE

E.1 Clauses Incorporated by Reference (RFO FAR 52.252-2) (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at FAR Overhaul - FAR Part Deviation Guidance | Acquisition.GOV.

RFO

FAR Clause

(DEVIATION 25-21 Rev 2)

(DEVIATION 25-21 Rev 2)

E.2 Inspection

(a) Inspection of all items under this IDIQ contract shall be accomplished at the Task Order level by the cognizant DHS Contracting Officer’s Representative (COR), or any other duly authorized Government representative in accordance with the applicable FAR clauses and Section C of this contract.

(b) All deliverables will be inspected for content, completeness, and accuracy and conformance to IDIQ contract and Task Order requirements.

(c) The Government requires a period not to exceed thirty (30) calendar days after receipt of services and final deliverable items for inspection and acceptance or rejection unless otherwise specified in Section C or the terms of a Task Order. The Government shall provide written notification of acceptance or rejection of all final deliverables within 30 calendar days of receipt of services or deliverables. Absent written notification within 30 calendar days of receipt, final deliverables shall be construed as accepted. All notifications of rejection will be accompanied with an explanation of the specific deficiencies causing the rejection.

E.3 Acceptance

(a) Acceptance of all work and effort under the associated Task Orders shall be accomplished in writing by the Task Order Contracting Officer or their duly designated representative.

(b) The basis for acceptance shall be in compliance with the requirements set forth in Section C, the terms and conditions of this contract, and other terms and conditions specified at the Task Order level. Services and/or deliverable items rejected shall be corrected in accordance with the applicable clauses.

(c) Reports, documents and narrative type deliverables will be accepted when all discrepancies, errors or other deficiencies identified in writing by the government have been corrected.

(d) Non-conforming products or services will be rejected or revised as directed by the Task Order CO or COR as specified in Section C. Unless otherwise agreed by the parties, deficiencies will be corrected within thirty (30) business days of the rejection notice. If the deficiencies cannot be corrected within the specified period, the Contractor will immediately notify the Task Order Contracting Officer of the reason for the delay and provide a proposed corrective action plan within ten (10) business days.

(End of Section E)

F DELIVERIES OR PERFORMANCE

F.1 Clauses Incorporated by Reference (RFO FAR 52.252-2) (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at . https://www.acquisition.gov/far-overhaul/far-part-deviation-guide

RFO

FAR Clause

F.2 Ordering Period of Performance

The CRSO IDIQ contract’s ordering period will be for up to three (3) years consisting of the following performance periods and durations:

* Actual dates will be completed at award.

Task Orders may extend up to twelve (12) months beyond the IDIQ Contract’s expiration or termination date if issued before the IDIQ Contract’s expiration or termination date.

F.3 Hours of Operation

Contractor employees shall generally perform all work between the hours of 8:00 A.M. and 5:00 P.M., Local Time, Monday through Friday. However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under the Performance Work Statement. Specific work hours will be defined at the delivery/task order level.

Services will generally not be required on the following Federal holidays (or any other holidays declared by the Government); however, the Contractor may be required to provide services on these days in support of mission critical situations.

· New Year's Day - 1 January

· Martin Luther King's Birthday - Third Monday in January

· Inauguration Day – January 20 (or 21st if the 20th is a Sunday)

· Washington’s Birthday - Third Monday in February

· Memorial Day - Last Monday in May

· Juneteenth – 19 June

· Independence Day - 4 July

· Labor Day - First Monday in September

· Columbus Day - Second Monday in October

· Veterans Day - 11 November

· Thanksgiving Day - 4th Thursday in November

· Christmas Day - 25 December F.4 Deliverables

(a) Contract deliverables shall be in accordance with Section C “Performance Work Statement.”

(b) All applicable Task Order deliverables, their required delivery dates, destination of delivery, and schedule for completion of work to be performed will be specified in Task Orders issued under this IDIQ contract, as applicable.

(c) For purposes of delivery, all deliverables shall be made by close of business (COB) 4:30 P.M. local time at destination, Monday through Friday, unless stated otherwise in a Task Order.

(d) All deliverables submitted in electronic format shall be free of any known computer virus or defects. If a virus or defect is found, the initial deliverable will not be accepted. The replacement file shall be provided within two (2) business days after notification of the presence of a virus or defect.

(e) In addition to the deliverables required by this contract, additional applicable deliverables may be required, where their specific format and delivery schedule will be specified in the individual Task Orders issued under this IDIQ contract.

(End of Section F)

G CONTRACT ADMINISTRATION DATA

G.1 Accounting and Appropriation Data

Accounting and appropriation data for obligations under the contract will be set forth on individual Task Orders.

G.2 Primary Government Roles and Responsibilities

The following subsections describe the roles and responsibilities of individuals and/or authorized users who will be the primary Points of Contact (POC) for the Government on matters regarding contract administration as well as other administrative information. The Government reserves the right to unilaterally change any of these individual assignments at any time.

G.3 CSRO Contracting Officer (CO) – IDIQ Contract Level

The IDIQ contract CO is the sole and exclusive Government official with actual authority to administer and modify the terms and conditions of the IDIQ contract, monitor the Contractor's performance in the areas of IDIQ contract compliance and IDIQ contract administration, and assist the Contractor and OCOs on matters related to the IDIQ contract’s terms and conditions. The Contracting Officer shall authorize any such revision in writing. In addition, the IDIQ CO makes all final decisions pertaining to within scope determination requests.

The IDIQ Contract CO may delegate routine administrative functions to an appointed Federal employee.

The IDIQ Contract - Contracting Officer is:

TBD

The IDIQ Contract - Contract Specialist is:

TBD

G.4 CSRO Contracting Officer’s Representative (COR) – IDIQ Contract Level:

The Contracting Officer will designate in writing a Contracting Officer’s Representative (COR) to assist in monitoring the work under this IDIQ. The COR is responsible for the technical administration of the IDIQ and technical liaison with the Contractor. The COR is not authorized to change the scope of work or specifications as stated in the IDIQ, to make any commitments or otherwise obligate the Government or authorize any changes which affect the IDIQ ceiling, rates, delivery schedule, period of performance, or other terms or conditions. The Contractor will receive a copy of the COR Appointment Letter outlining the roles and responsibilities of the COR. A COR has no actual, apparent, or implied authority to make any commitments or changes that affect price, quality, quantity, delivery, or other terms and conditions of the IDIQ contract or any task order, nor in any way direct the Contractor or its subcontractors to operate in conflict with the IDIQ contract’s or task order’s terms and conditions.

The CSRO IDIQ contract COR is responsible for the receipt and acceptance of the IDIQ-level deliverables and reports and past performance reporting for the CSRO IDIQ contract. The COR supports the CSRO IDIQ contract CO in the general management of the program. The CSRO IDIQ contract COR will be:

The IDIQ contract COR for this contract will be identified by the IDIQ contract CO through a written designation. A copy of the letter of designation with specific duties and responsibilities will be provided to the Contractor.

G.5 Order Level Contracting Officer (CO)

Only the designated IDIQ Contracting Officer or a warranted DHS Office of Procurement Operations Contracting Officer are authorized to issue orders against this Contract. This is a centralized IDIQ Contract in support of the Office for Strategy, Policy, and Plans. No other DHS Component or office is authorized to issue orders off of this IDIQ Contract.

G.6 Order Level Contracting Officer Representative (COR) Task Order COs may designate individual Task Orders Level Contracting Officer Representative (COR) that will be responsible for the day-to-day coordination of that Task Order. The COR for each Task Order will be appointed by the Task Order CO through a written designation. A copy of the letter of appointment with specific duties and responsibilities will be provided to the Contractor.

G.7 Award of Orders Under the Contract Each Order issued against this IDIQ Contract will, at a minimum, include the following information as applicable:

· IDIQ Contract number and Delivery/Task Order number;

· Date of the order;

· Description of the service(s) to be acquired and/or work to be performed or supplies to be delivered;

· The period of performance, or required delivery date;

· Place of performance

· Deliverables

· Contract Line-Item Number (CLIN) and description, quantity, unit price and extended total

· Accounting and appropriation data

G.8 Task Order Placement Procedures

The Ordering Contracting Officer (OCO) must negotiate and administer delivery/task orders in accordance with the ordering procedures set forth in this IDIQ Contract. For products/services pre-priced in the IDIQ contract, the OCO can directly issue a delivery/task order to the IDIQ contract holder. For products/services not pre-priced in the IDIQ contract, the OCO shall:

1) Ensure the products/services are in scope of the contract and consult with the IDIQ CO/COR if needed

2) Submit a Request for Quotation/Proposal to the IDIQ contract holder; The Contractor shall include a detailed description of any items added and provide evidence in the Quotation/Proposal that competitive proposals were obtained for pricing offered to the Government in accordance with the contractor’s approved purchasing system

3) Evaluate the Quotation/Proposal and conduct cost/price analysis to ensure that the price is fair and reasonable prior to making an award

Individual orders will detail products or services required, in addition to any other order-specific information. Orders will be within the scope, issued within the period of performance, and be within the maximum value of the IDIQ…