OCIO_SD_Summary_of_Changes.pdf

OCIO SD Updated Solicitation Summary of Changes:

Submission dateline has been changed to Thursday 23 May 2013

• C.14 – per Amendment 1 - removed “As stated in section 4 of this PWS, the Contractor’s facilities shall have a current ATO.”

• Section J – per Amendment 1 – removed references to ATO.

• Section 2.1 – added definition of Offeror.

• Per q 20 – section C.2.7 - updated version of ITSM from 7.5 to 7.6

• Per q 39 – section C.7.8 – updated ticket closure language

“DOL waives requirement for obtaining concurrence from User for Incident tickets that are associated with a Problem Ticket. These Users shall be notified via email or Web postings”

• Per q 43 – section C.10.2 – updated language to clarify that root cause analysis is not a separate activity and should be included in the unit ticket pricing:

“All costs associated with performing/coordinating root cause analysis shall be included in the “per ticket” unit pricing”

• Per q 49 – section L.10.2 – updated percentage of Quick tickets form 10% to 20%.

• Q 89 and 90 – Updated Sample Task Orders 1 and 2 and Sample Special Project (Attachments 1, 2 and 3).

• Per q 91 – updated Attachment 6 – Past Performance Questionnaire.

• Per q 118 – section L.4.2 – updated Table 2 to remove references to Table 7

• Per q 120 – section C.5.1 – updated requirements for updates to the Service Catalog:

“The Contractor shall update the SD Service Catalog within 24 hours of being notified about a change to a service”

• Per q 127 – removed I.9 –as a result section I.10 through I.12 changed to I.9 though I.11

• Per q 145 – section L.10 – removed references to Tab E - – Supporting Documentation

• Per q 187 – section C.7.8 – Added the following:

“If the OCIO SD Contractor cannot obtain such a concurrence within 3 attempts or 6 day, the Contractor can close the ticket without User’s concurrence”

• Per q 191 – section C.8 - replaced language requiring lifting of up to 80lb

• Per q 197 – section L.1.4 – updated submission deadline.

• Per q 196 – updated list of attachment to include Attachment 20

• Section 7.8 – added the following language:

“DOL waives requirement for obtaining concurrence from User for Incident tickets that are associated with a Problem Ticket. These Users shall be notified via email or Web postings.”

• Section 10.2 – added clarifications regarding cost of performing/coordinating root cause analysis.

• Section C.14 – removed requirements for ATO.

• Section L.4.1 – updated discussion regarding use of external data sources in the evaluation process.

• Section L.4.4 – Updated redaction instructions.

• Section L.4.5 – Updated language regarding format of softcopies.

• Section L.9 – Updated instructions for submitting past performance references.

• The following attachments were updated:

o Attachment 1 – Sample Task Order 0 - Instructions o Attachment 2 – Sample Task Order 1 - Instructions o Attachment 3 – Sample Special Project - Instructions o Attachment 6 – Past Performance Questionnaire o Attachment 10 – DOL Applications – new list includes latest release levels o Attachment 12 – Evaluation Price Model – fixed summary formula o Attachment 14 – Labor Categories – updated requirements for Service Desk and Tier 2 labor categories.

o Added attachment 20 – SF98

• Section 4.2 – DOL removed references to “background investigation” and replaced with NACI background check.