OCIO_SD_-_Attachment_3_-_Sample_Special_Project.doc

OCIO SD Task Order Statement

Background Information

Note:

Please note that this Sample Special Project is an example of a Special Project Task Order that DOL issue after contract award. The figures and statistics may not be the same as an actual Task Order.

Requirements

1. Introduction

Microsoft made an official announcement that the end-of-life and end-of-support for Windows XP SP3 is in 2012. Windows XP SP3 is the current Desktop Operating System (DOS) deployed on the Employee Computer Network (ECN). If the Office of the Assistant Secretary for Administration and Management (OASAM) Information Technology Center (ITC) takes the approach of not upgrading the DOS, OASAM-ITC will not be able to meet the Departmental goals of: collaboration, Green IT, and providing a secure DOS platform.

The existing semi-automated deployment methodology of the DOS is lengthy, which is limiting OASAM-ITC’s ability to install a large number of desktops and laptops.

This project requests professional IT services be provided to use automated procedures and tools to deploy the Windows 7 Operating System on the ECN.

2. Background

a. Current Technical Challenge

The current technical limitations of the Windows XP DOS are:

1. Does not provide the ability to fully control the DOS. Users are able to bypass existing controls and are able to install 3rd party applications

2. Does not provide the ability to use extended power management controls

3. Provides limited Group Policy (GPO) management

4. Inability to apply critical operating system patches to remote users computers because computers get disconnected over VPNDoes not have a built-in disk encryption

It is anticipated that the deployment of Windows 7 as the new DOS will mitigate the above limitations and issues

b. Desired Desktop Operating System Core Load Configuration OASAM-ITC has developed a desired configuration for the new DOS which includes:

McAfee Virus-Scan Enterprise Client

And Malware component 8.7.00003

Checkpoint R73 - Pointsec Media Encryption (On Desktop & Laptop) 4.97

Checkpoint R73 - Pointsec Full Disk Encryption (Only for Laptop) 7.4

c. Network Topology and Management Tools

The ECN uses the Microsoft System Center Configuration Manager (SCCM) to administer and manage the computing environment. Each of the 16 regional offices is set up and configured as a sub-site. SCCM shall be used to the deploy Windows 7 Enterprise in the most automated manner possible, minimizing any manual steps, and ensuring the highest quality.

3. Tasks 1: Deploy Windows 7

Sections C.1: Introduction, C.2: Underlying Contractual Items, and C.4: Management Requirements, C.6: Service Transition, C.7: Service Desk Support, and C.11: Project Support of the OCIO SD PWS are applicable to all requirements of Task 1.

There are 1000laptops and 1000 desktops on the ECN. The government expects that 80% of the ECN be migrated to Windows 7 within 90 days. The remaining 20% shall be completed in the following 30 days. The Contractor shall:

· Develop list of target machines

· Schedule deployments

· Perform OS upgrades

· Troubleshoot individual cases

· Assist DOL with updates to the CMDB

Contractor shall provide methodology for deploying Windows 7.

4. Task 2: User Training Services

Contractor shall develop training materials and conduct training sessions via classroom and web-based settings. For the classroom, DOL will provide basic training physical facilities, infrastructure, and computers. DOL will provide printing services or copier access for the training material and user’s guides. DOL will provide sign language interpreter services on a per-request basis.

a. Scope and Size of Services

Number of users requiring training is 2000. They are located at the following offices at the DOL Headquarters building in Washington, DC.

b. Acceptance Criteria

DOL will review training materials and schedule for completeness and realism. DOL will apply its oversight and quality review process as described in the OCIO SD PWS and the Quality Assurance and Surveillance Plan (QASP).

5. Deliverables

Deliverable 1: Training materials

Deliverable 2: Training schedule

Deliverable 3: Training classes

Deliverable 4: Project Plan and Technical Approach

Deliverable 5: Weekly Progress Reports

Deliverable 6: Quality Assurance: Please provide your suggested methodology for providing quality assurance before, during, and after the deployment

6. Instructions

In general, Contractor shall present an approach to accomplishing Tasks and deliverables listed above . The Contractor shall present their approach to managing and performing this Sample Special Project activities, with special emphasis placed on:

· Approach to working with DOL and current support contractors

· Assumptions for data, information and documentation

· Project team

· Approach to gathering inventory information

· Approach to keeping track of updated machines

· Approach to managing progress against approved plans

Contractor’s proposal shall be organized in the following manner:

1. Section 1: Approach: This section shall include practical approach to project execution(at minimum):

· Identification of equipment to be upgraded

· Tools and techniques

· Risk analysis and mitigation

· Communication and reporting approach

2. Section 2: Project Plan: This section shall include high level project activities and milestones

3. Section 3: Staff and their roles, including a Basis of Estimate (see section L.5)

4. Section 4: Assumptions. This section shall list all assumption that Contractor is using to build their proposal to this Task Order.

7. Evaluation

DOL will evaluate the Offeror’s approach to meet the requirements and goals of this Task Order (TO). This evaluation will assess the proposal’s compliance with the stated requirements, and potential risks associated with the Offeror’s approach.

DOL will evaluate the qualifications and number of hours of the proposed staff to ensure the appropriate mix of technical and managerial skills, as well as the appropriate level of experience.