OCIO_SD_-_Attachment_13_-_Acronyms_and_Glossary.docx
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- Attached to
- OCIO Service Desk Support Services Solicitation Version 2 Federal contract opportunity
- Solicitation number
- DOL131RP21660
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Attachment 13 - Acronyms and Glossary
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Text version
| ACD | Automatic Call Distribution | |
| ANI | Automatic Number Identification | |
| ASOW | Authorized Service Outage Windows | |
| BLS | Bureau of Labor Statistics | |
| CI | Configuration Item | |
| CO | Contracting Officer | |
| COOP | Continuity of Operations | |
| COR | Contracting Officer Representative | |
| COTS | Commercial Off The Shelf Software | |
| CMDB | Configuration Management Database | |
| CSH | Computer Security Handbook | |
| DEN | Department Enterprise Network | |
| DITMS | Division of IT Management and Services | |
| DNIS | Dialed Number Identification Service | |
| DOL | Department of Labor | |
| EHW | Extended Working Hours | |
| EIT | Electronic and Information Technology | |
| FAQ | Frequently Asked Questions | |
| FAR | Federal Acquisition Regulation | |
| FIBS | Federal Information Processing Standards Publication | |
| FFP | Firm Fixed Price | |
| FISMA | Federal Information Security Management Act | |
| FPLE | Fixed Price Level of Effort | |
| FSDM | Federal Service Desk Manager | |
| GFE | Government Furnished Equipment | |
| GOTS | Government Off The Shelf Software | |
| HSPD | Homeland Security Presidential Directive | |
| IDIQ | Indefinite Delivery Indefinite Quantity | |
| IG | Inspector General | |
| IVR | Interactive Voice Response | |
| IT | Information Technology | |
| ITC | Information Technology Center | |
| ITIL | Information Technology Infrastructure Library | |
| ITSM | Information Technology Service Management | |
| IV&V | Independent Verification and Validation | |
| MBI | Minimum Background Investigation | |
| NACI | National Agency Check and Inquiries | |
| NIST | National Institute of Standards and Technology | |
| NWH | Normal Working Hours | |
| OCIO | Office of Chief Information Officer | |
| OFCCP | Office of Federal Contracts Compliance Programs | |
| OLA | Operational Level Agreements | |
| OLMS | Office and Labor Management Standards | |
| OMB | Office of Management and Budget | |
| OSHA | Occupational Safety & Health Administration | |
| OWCP | Office of Workers Compensation Programs | |
| PBX | Private Branch Exchange | |
| PoP | Period of Performance | |
| PGM | Program Manager | |
| PII | Personally Identifiable Information | |
| PM | Project Manager | |
| PMBOK | Project Management Body of Knowledge | |
| POC | Point of Contact | |
| PWS | Performance Work Statement | |
| QA | Quality Assurance | |
| RFC | Request for Change | |
| SME | Subject Matter Expert | |
| SOP | Standard Operating Procedures | |
| TO | Task Order | |
| SD | Service Desk | |
| SLA | Service Level Agreement | |
| SQL | Structured Query Language | |
| TTY | Text Telephone | |
| VETS | Veterans’ Employment and Training Service | |
| UPS | Uninterruptible Power Supplies | |
| USMT | Universal Service Management Tool | |
| WHD | Wage and Hour Division |
GLOSSARY
The definitions and explanations set forth in this glossary are an integral part of the terms and conditions of this contract.
1. DATA PROCESSING EQUIPMENT SYSTEM AND/OR SUBSYSTEM. The total complement of individual machines and operating software furnished by the Contractor and acquired to operate as an integrated group.
2. EQUIPMENT. An all-inclusive term which refers either to individual machines or to the total complement of machines required to operate as an integrated group.
3. EQUIPMENT AND/OR OPERATING SOFTWARE FAILURE. A malfunction in the Contractor-supplied equipment and/or operating software, excluding all external factors, which presents the accomplishment of a job.
4. INSTALLATION DATE. The date by which the Contractor must have the ordered equipment ready for use by the Government.
5. MACHINE/DEVICE. An individual unit, including features installed thereon, of a data processing system, or subsystem, identified by a type and/or model number, such as a central processing unit, an additional memory module, a tape unit, a card reader, etc.
6. MECHANICAL REPLACEMENT. The replacement of one machine for another occasioned by the mechanical condition of the equipment being replaced.
7. OPERATING SOFTWARE. Those routines that interface directly with hardware peripheral devices, the computer operations, applications, and utility programs.
8. OPERATIONAL USE TIME. The time during which equipment is in actual operation, exclusive of idle time, standby time or maintenance time due to Contractor caused machine failure; not synonymous with "power-on" time.
9. PREVENTIVE MAINTENANCE. That maintenance performed by the Contractor which is designed to keep the equipment in proper operating condition. It is performed on a scheduled basis.
10. EXTENDED MAINTENANCE PERIOD OPTION. Option to require maintenance service, during any extension of the Principal Period of Maintenance at a fixed price for such period, regardless of the number of calls requested during such period.
11. REMEDIAL MAINTENANCE. That maintenance performed by the Contractor which results from Contractor-supplied equipment or operating software failure. It is performed as required and therefore on an unscheduled basis.
12. TOTAL MONTHLY CHARGES.
(a) Rental. All monthly charges for the use (rental) of equipment and software and for maintenance thereof.
(b) Maintenance of Government-owned. All monthly charges for the maintenance of equipment and software supplied under this contract.
13. ALTERATION. An alteration is defined as any change to a machine which deviates from the physical, mechanical, or electrical machine design (including microcode), whether or not additional devices or parts are required.
14. ATTACHMENT. An attachment is defined as the mechanical, electrical, or electronic interconnection of equipment manufactured by other than the original equipment manufacturer of the machine or system.
15. PRINCIPAL PERIOD OF MAINTENANCE. Any nine consecutive hours per day, including an official meal period not to exceed one hour per day, between the hours of 7:00 AM 6:00 PM, Monday through Friday, excluding holidays observed at the installation.
16. SOFTWARE RELEASE. A software release is a modification (update) of the software which may contain additional function and incorporate all program fixes made to the software since issuance of the prior release. A software release does not change the name or number of the program and is provided by the Contractor at no increase in price. Normally, program support services for the prior release are discontinued by the Contractor after a specified period of time following availability of the new release.
17. SOFTWARE VERSION. A software version is a separate (new) software product which contains significantly more code and/or function than its earlier version. A software version has its own name, product number, terms and conditions and price.
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