OCIO_SD_-_Attachment_13_-_Acronyms_and_Glossary.doc

ACD

Automatic Call Distribution

ANI

Automatic Number Identification

ASOW

Authorized Service Outage Windows

BLS

Bureau of Labor Statistics

CI

Configuration Item

CO

Contracting Officer

COOP

Continuity of Operations

COR

Contracting Officer Representative

COTS

Commercial Off The Shelf Software

CMDB

Configuration Management Database

CSH

Computer Security Handbook

DEN

Department Enterprise Network

DITMS

Division of IT Management and Services

DNIS

Dialed Number Identification Service

DOL

Department of Labor

EHW

Extended Working Hours

EIT

Electronic and Information Technology

FAQ

Frequently Asked Questions

FAR

Federal Acquisition Regulation

FIBS

Federal Information Processing Standards Publication

FFP

Firm Fixed Price

FISMA

Federal Information Security Management Act

FPLE

Fixed Price Level of Effort

FSDM

Federal Service Desk Manager

GFE

Government Furnished Equipment

GOTS

Government Off The Shelf Software

HSPD

Homeland Security Presidential Directive

IDIQ

Indefinite Delivery Indefinite Quantity

IG

Inspector General

IVR

Interactive Voice Response

IT

Information Technology

ITC

Information Technology Center

ITIL

Information Technology Infrastructure Library

ITSM

Information Technology Service Management

IV&V

Independent Verification and Validation

MBI

Minimum Background Investigation

NACI

National Agency Check and Inquiries

NIST

National Institute of Standards and Technology

NWH

Normal Working Hours

OCIO

Office of Chief Information Officer

OFCCP

Office of Federal Contracts Compliance Programs

OLA

Operational Level Agreements

OLMS

Office and Labor Management Standards

OMB

Office of Management and Budget

OSHA

Occupational Safety & Health Administration

OWCP

Office of Workers Compensation Programs

PBX

Private Branch Exchange

PoP

Period of Performance

PGM

Program Manager

PII

Personally Identifiable Information

PM

Project Manager

PMBOK

Project Management Body of Knowledge

POC

Point of Contact

PWS

Performance Work Statement

QA

Quality Assurance

RFC

Request for Change

SME

Subject Matter Expert

SOP

Standard Operating Procedures

TO

Task Order

SD

Service Desk

SLA

Service Level Agreement

SQL

Structured Query Language

TTY

Text Telephone

VETS

Veterans’ Employment and Training Service

UPS

Uninterruptible Power Supplies

USMT

Universal Service Management Tool

WHD

Wage and Hour Division

GLOSSARY

The definitions and explanations set forth in this glossary are an integral part of the terms and conditions of this contract.

1. DATA PROCESSING EQUIPMENT SYSTEM AND/OR SUBSYSTEM. The total complement of individual machines and operating software furnished by the Contractor and acquired to operate as an integrated group.

2. EQUIPMENT. An all-inclusive term which refers either to individual machines or to the total complement of machines required to operate as an integrated group.

3. EQUIPMENT AND/OR OPERATING SOFTWARE FAILURE. A malfunction in the Contractor-supplied equipment and/or operating software, excluding all external factors, which presents the accomplishment of a job.

4. INSTALLATION DATE. The date by which the Contractor must have the ordered equipment ready for use by the Government.

5. MACHINE/DEVICE. An individual unit, including features installed thereon, of a data processing system, or subsystem, identified by a type and/or model number, such as a central processing unit, an additional memory module, a tape unit, a card reader, etc.

6. MECHANICAL REPLACEMENT. The replacement of one machine for another occasioned by the mechanical condition of the equipment being replaced.

7. OPERATING SOFTWARE. Those routines that interface directly with hardware peripheral devices, the computer operations, applications, and utility programs.

8. OPERATIONAL USE TIME. The time during which equipment is in actual operation, exclusive of idle time, standby time or maintenance time due to Contractor caused machine failure; not synonymous with "power-on" time.

9. PREVENTIVE MAINTENANCE. That maintenance performed by the Contractor which is designed to keep the equipment in proper operating condition. It is performed on a scheduled basis.

10. EXTENDED MAINTENANCE PERIOD OPTION. Option to require maintenance service, during any extension of the Principal Period of Maintenance at a fixed price for such period, regardless of the number of calls requested during such period.

11. REMEDIAL MAINTENANCE. That maintenance performed by the Contractor which results from Contractor-supplied equipment or operating software failure. It is performed as required and therefore on an unscheduled basis.

12. TOTAL MONTHLY CHARGES.

(a) Rental. All monthly charges for the use (rental) of equipment and software and for maintenance thereof.

(b) Maintenance of Government-owned. All monthly charges for the maintenance of equipment and software supplied under this contract.

13. ALTERATION. An alteration is defined as any change to a machine which deviates from the physical, mechanical, or electrical machine design (including microcode), whether or not additional devices or parts are required.

14. ATTACHMENT. An attachment is defined as the mechanical, electrical, or electronic interconnection of equipment manufactured by other than the original equipment manufacturer of the machine or system.

15. PRINCIPAL PERIOD OF MAINTENANCE. Any nine consecutive hours per day, including an official meal period not to exceed one hour per day, between the hours of 7:00 AM 6:00 PM, Monday through Friday, excluding holidays observed at the installation.

16. SOFTWARE RELEASE. A software release is a modification (update) of the software which may contain additional function and incorporate all program fixes made to the software since issuance of the prior release. A software release does not change the name or number of the program and is provided by the Contractor at no increase in price. Normally, program support services for the prior release are discontinued by the Contractor after a specified period of time following availability of the new release.

17. SOFTWARE VERSION. A software version is a separate (new) software product which contains significantly more code and/or function than its earlier version. A software version has its own name, product number, terms and conditions and price.