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Notice To Proceed Checklist A. Facility Infrastructure - SD Facility
| Item No. |
| Description |
| Responsibility – Status |
| AF1 |
| Facility is accessible, usable, and meets OSHA requirements |
| Vendor |
| AF2 |
| Facility has power and backup power |
| Vendor |
| AF3 |
| Facility security according to the ATO or ATO-equivalent is in place |
| Both |
| AF4 |
| Facility is outfitted with appropriate number of work areas |
| Vendor |
| AF5 |
| Facility meets other requirements as listed in the PWS |
| Vendor |
B. Telecommunications - SD Facility
| Item No. |
| Description |
| Responsibility – Status |
| AT1 |
| Call handling and recording equipment is in place (including incoming and outgoing trunk lines) and tested |
| Vendor |
| AT2 |
| Facility has enough capacity (or can scale sufficiently) to handle anticipated call volume (both inbound and outbound) |
| Vendor |
| AT3 |
| Toll-Free number is in place and routing calls to the SD facility and tested |
| Both |
| AT4 |
| Network-level call allocation scheme is in place and tested |
| DOL |
| AT5 |
| Greeting and menus are in place and tested |
| Vendor |
| AT6 |
| Agent and Supervisor phones are in place, configured, and tested |
| Vendor |
| AT7 |
| Call Accounting package is configured and tested |
| Vendor |
| AT8 |
| ACD Reports are configured and tested |
| Vendor |
| AT9 |
| Transfer-Connect (or alternative means of transferring calls) is in place and tested |
| Both |
| AT10 |
| Fax line inbound and outbound is in place and tested |
| Vendor |
| AT11 |
| Contractor demonstrates ability to accept and process TTY calls |
| Vendor |
C. LAN Infrastructure - SD Facility
| Item No. |
| Description |
| Responsibility – Status |
| AL1 |
| Agent equipment in place and tested |
| Vendor |
| AL2 |
| Internet access is in place and tested |
| Vendor |
| AL3 |
| Facility has enough capacity (or can scale sufficiently) to handle anticipated network traffic |
| Vendor |
| AL4 |
| DOL’s data elements are separate from rest of the Contractor’s operations |
| Vendor |
| AL5 |
| SD access to Internet verified |
| Vendor |
| AL6 |
| SD access to DOL verified |
| Both |
| AL7 |
| Agent accounts are in place |
| DOL |
D. Personnel - SD Phone Support
| Item No. |
| Description |
| Responsibility – Status |
| SDP1 |
| SD agents with appropriate skills and requirements listed in the PWS are in place |
| Vendor |
| SDP2 |
| SD agents have completed security and access packages for DOL network |
| Vendor |
| SDP3 |
| SD agents have completed all appropriate training |
| Both |
| SDP4 |
| SD agents have demonstrated proper phone etiquette and call handling |
| Vendor |
| SDP5 |
| SD agents demonstrate proficiency in use of DOL’s ITSM instance |
| Vendor |
| SDP6 |
| SD Agents demonstrate understanding of DOL SOPs |
| Vendor |
| SDP7 |
| SD Agents demonstrate understanding of OCIO SD SOPs |
| Vendor |
| SDP8 |
| SD Agents demonstrate understanding of DOL organization and structure |
| Vendor |
E. Personnel - SD On-Site Support
| Item No. |
| Description |
| Responsibility – Status |
| SOS1 |
| Tier 2 staff with appropriate skills are available at DOL locations listed in the TO |
| Vendor |
| SOS2 |
| SD agents have completed security and access packages for DOL network |
| Vendor |
| SOS3 |
| SD agents have completed all appropriate training |
| Both |
| SOS5 |
| SD agents demonstrate proficiency in use of DOL’s ITSM instance |
| Vendor |
| SOS6 |
| SD Agents demonstrate understanding of DOL SOPs |
| Vendor |
| SOS7 |
| SD Agents demonstrate understanding of OCIO SD SOPs |
| Vendor |
| SOS8 |
| SD Agents demonstrate understanding of DOL organization and structure |
| Vendor |
| SOS9 |
| SD Agents demonstrate understanding of organization / agency at the supported site |
| Vendor |
F. COOP Solution
| Item No. |
| Description |
| Responsibility – Status |
| AC1 |
| Short Term COOP solution in place and tested |
| Vendor |
| AC2 |
| Long Term COOP solution in place and tested |
| Vendor |
| AC3 |
| OCIO SD toll free number is able to terminate at the COOP facility/arrangement |
| Vendor/DOL |