7E_Example_Lesson_Plan.pdf

Attachment 7(E), January 2014 Page 1

Control Room

Operations v.1

Lesson Plan: USMS-Control Room-

Course Number: USMS – CSO

Date:

Attention Offerors: This is an abbreviated sample lesson plan is being provided solely as an introduction of the formatting, and in itself would not be an example of an acceptable lesson plan. An acceptable lesson plan shall meet the contract and Statement of Work requirements.

Attachment 7(E), January 201 Page 2

LESSON PLAN OVERVIEW

Course Title: Control Room Operations

Course Number: A-010

Course Date: Fiscal Year:

Course Duration 1.5 hours

Lecture Lab PE Total Program

1:00 .50 1:50 CSO

Course Description

Given a lecture the student will be able to identify and properly utilize the equipment in a standard control room in accordance with USMS policy and post orders.

Terminal Performance Objective

(TPO)

The student will demonstrate the ability to identify all of the major equipment deployed in the USMS control room located at their facility to include the use and application.

Enabling Performance Objectives

(EPO)

EPO #1: Identify the major components of a USMS control room

EPO #2: Understand the use and application of all of the devices deployed in a USMS Control room

EPO #3: Identify what a CSO should be watching in the control room

EPO #4: Recall the required testing for duress alarms

EPO #5: Identify the emergency procedures a CSO would take in the control room

Instructional Methods

Lecture

Discussion

Pop quiz

Method of Evaluation Demonstrated proficiency in control room operations in class during a pop quiz and during the CSO course final assessment.

Classroom Requirements Computer

Projector

Projector Screen

Lab Requirements None

Instructor Materials/Resources Instructor Guide

Presentation

Student Materials/Resources Student guide

Attachment 7(E), January 201 Page 3

Instructor Special Requirements Judicial Security Inspector or Physical Security

Specialist with experience in USMS Court

Security Operations

See SOW C.13.3

Student Special Requirements: None

Role Players N/A

Curriculum Development and Review Team

Developed by: Date l

Revised by: Date

Summary of Revisions:

Reviewed by: Date

Attachment 7(E), January 201 Page 4

OUTLINE OF INSTRUCTION

I. INTRODUCTION

A. RAPPORT AND OPENING STATEMENT

1. The CSO control room post is the information hub for all things that are being monitored in the Facility.

2. In the event of an emergency the control room CSO is a major player in ensure that the information flow and response in handled in a timely manner.

B. LESSON PLAN OVERVIEW

1. Terminal Performance Objective (TPO).

The student will demonstrate the ability to identify all of the major equipment deployed in a USMS control room to include the use and application.

2. Enabling Performance Objectives (EPOs).

EPO #1: Identify the major components of a USMS control room

EPO #2: Understand the use and application of all of the devices deployed in a

USMS Control room

EPO #3: Identify what a CSO should be watching in the control room

EPO #4: Recall the required testing for duress alarms

EPO #5: Identify the emergency procedures a CSO would take in the control room

II. PRESENTATION

Note: The instructor will ensure that all of the information provided during this course is as per the CSO contract requirements. Personal experiences the instructor uses during this course will not contradict course content.

Instructor will ensure that they cover all of the teaching points listed on each slide

A. Slide 1: Learning Objectives

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1. The instructor will have the students read out loud all of the learning objectives

B. Slides 2-3: Control room responsibilities

1. The instructor will cover the information on the slides:

a. Control room responsibilities.

b. What CSO are not used in the control room for.

1) As an answering service for USMS phone calls.

C. Slides 4-5: Types of control rooms

Note: Purpose of these slides is to provide the CSO a visual of the types of control room they may encounter in the field.

1. The instructor will cover the teaching points on the slides.

2. Older style control rooms

a. May not be structured well and have older model equipment

3. Newer style control rooms

a. Typically combined with prisoner operations equipment

b. Newer and more up to date equipment

D. Slides 6-50: Components of the control room

Note: Instructor will provide during these slides personal experience that correlate to the training topic. Experiences should be focused on the slide topic and be short in duration.

1. Control room equipment consist of:

a. Court space equipment, Controlled by CSO’s

b. Prisoner space equipment typically will be co- located with court space devices.

Instructor will stress that per the contract CSO’s are hired to monitor court space and not prisoners.

2. Court Space monitors

a. Explain what the CSO’s should be watching based on priority

Attachment 7(E), January 201 Page 6

b. Define types of areas that are typically covered by cameras

c. Judicial chamber entrances are not specifically viewed or recorded by the control room

d. Explain multiplexed cameras

3. Alarm call up

4. Camera controller

5. Access control system (ACS)

6. Barrier control system

7. Elevator control system

8. Intercom system

9. Digital Video recorder (DVR) system

10. Alarm Panels

E. Slides 51-54: Required monthly checks of alarms systems

1. CSO’s are required to perform monthly checks of facility duress alarm systems.

2. In the event equipment does not function properly or is in need of repair. CSO will notify LCSO who will advise COR/JSI. COR/JSI is responsible for authorizing all repairs and replacement of equipment.

F. Slides 55-61: Alarm response

III. PRACTICAL EXERCISE

G: Slides 62: Pop quiz

1. The instructor will conduct a classroom pop quiz by asking the class as a group what the answers are to each question. Instructor will ensure that they cover the correct answers as they pertain to the EPO’s and final assessment.

IV. SUMMARY

A. REVIEW OF LEARNING OBJECTIVES.

EPO #1: Identify the major components of a USMS control room

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EPO #2: Understand the use and application of all of the devices deployed in a

USMS Control room

EPO #3: Identify what a CSO should be watching in the control room

EPO #4: Recall the required testing for duress alarms

EPO #5: Identify the emergency procedures a CSO would take in the control room

REVIEW OF TEACHING POINTS.

1. The instructor will go over the final thought and teaching points.

V. APPLICATION

The ability to recall all of the major equipment deployed in a USMS control room and the application of that equipment.

VI. ATTACHMENTS

N/A

Test Questions

1- What areas in the courthouse are not specifically viewed or video recorded by Control room equipment?

A. Courtroom lobbies

B. Courthouse areas and USMS office space

C. Judicial chamber entrances

D. Prisoner space

Correct Answer: C- Judicial chamber entrances

EPO#3- Identify what a CSO should be watching in the control room.

Answer located: Presentation Section D: Slides 6-50 #2 “Item C

2- Who do you contact in order to repair control room equipment not functioning properly?

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A. General Services Administration (GSA) technician

B. Your security contractor’s service department

C. Chief Deputy of the district

D. Lead CSO who will contract the JSI/COR

Correct Answer: D-Lead CSO who will contact the JSI/COR

EPO #2: Understand the use and application of all of the devices deployed in a USMS Control room.

Answer located: Presentation Section E Slides 51-54-Item C

3-CSO’s should only observe monitors?

A.Based on priority

B. Always to assure the safety and security of building

C. When prisoner are in the cell block

D. When Judges are exiting the building.

Correct Answer: A- Based on priority

EPO #3: Identify what a CSO should be watching in the control room

Answer located Section D Slides 6-50 #2- Item a

4-How often are duress alarms checked?

A-Weekly

B-Monthly

C-Semi –annually

D-Annually

Correct Answer: B-Monthly

EPO #4: Recall the required testing for alarms systems

Answer located: Section E Slides 51-54- Required monthly checks of alarm systems. Item # 1