Attachment_(16)_Key_Personnel_Responsibilities_and_Qualifications.pdf

DJJI-16-RFP-0902 Attachment (16)

Key Personnel Responsibilities and Qualifications

Project Manager

(a) Responsibilities - Oversees all aspects of the contract and serves as the Contractor's principal point of contact with the COR regarding all contract performance matters;

provides supervision and direction of all contract activities and personnel; ensures the successful and timely performance of all contract tasks in accordance with Government requirements and standards; consults with the COR concerning the performance of each contract task, work progress, scheduling, costs, personnel assignments, recruitment, priorities, and performance; makes personnel assignments and disciplines Contractor staff; recruits suitable personnel, arranges appropriate training, and ensures the satisfaction of security and administrative requirements in a timely manner; ensures design, direction, and successful operation of a formal quality control and review program to ensure the accurate performance of all activities of the contract; analyzes work procedures and coordinates the timely review, updating, and modification of all procedures manuals; studies operations and makes recommendations for improvements to the COR and develops and implements plans to effect Government-approved changes;

ensures adherence to all Government records procedures and requirements as found in procedures manuals, and the instructions of the COR; collects, compiles, analyzes, and presents all required reports to the COR; meets with litigating staff to investigate and resolve difficulties and to explain records procedures and requirements; and provides oral and written status reports to the COR.

(b) Qualifications – Bachelor’s Degree and demonstrated experience as a project manager on an administrative services contract performing for the Federal Government, a law firm or similar professional entity; demonstrated ability to manage complex projects involving diverse operations at multiple sites, time critical activities, large numbers of employees, and the coordination of several major tasks; demonstrated ability to develop, organize, conduct, and oversee quality control and review programs; demonstrated ability to analyze work procedures and to design work tasks and priorities; knowledge of government procedures for the central services described within this contract; knowledge of the legal process and the kinds of documentation and procedures involved in civil and criminal litigation; and excellent written and oral communications skills.

General Supervisor - Copy Services

(a) Responsibilities/Duties: Under the supervision of the Project Manager, directs, assists, coordinates and supervises photocopy clerks at multiple locations. Performs quality control and ensures timely delivery of all specified deliverables. Manages the flow of work within and between copy centers making efficient use of existing resources and minimizing the need for overtime. Tracks progress of all activities and reports status to Project Manager. Arranges routine and emergency servicing and maintenance of equipment specified by the Government. Also as needed photocopies, assembles notebooks, including tabbing binders, numbering, binding, stapling, hole punching and labeling; prepares materials for shipment via Federal Express and ensures they are delivered to the designated drop-off site on schedule; and manages, dispenses and orders paper and other supplies needed in the copy centers ensuring adequate quantities are always on hand.

(b) Qualifications: A high school diploma and demonstrated experience as a copy center supervisor managing multiple, high volume copy centers for the Federal Government, a law firm or other professional entity; ability to operate a variety of office equipment, including PCs, printers, scanners, photocopiers, scanners, telephone systems, fax machines, numbering and binding equipment, etc. Attention to detail, ability to work well in a team environment, and ability to diplomatically handle customer questions and problems all very important; ability to read and follow instructions explicitly very important. Ability to prioritize work for a number of people and coordinate activities at multiple sites simultaneously. Good oral and written communications skills.

General Supervisor - Records Services

(a) Responsibilities/Duties: Under the direction of the Project Manager, oversees, directs, and assists contractor records management staff at multiple locations in performing tasks such as data entry, bar coding files, opening/closing case files, filing, responding to file requests, and archiving files for shipment to the FRC. Deals directly with the Division=s litigation staff as the first line contact for the resolution of File Room difficulties and records issues; ascertains and reports special needs, issues, and difficulties to Contractor management and to the COR; investigates and resolves problems with the classification of cases, the organization of files, the identification and labeling of file materials, and the tracking records in the database; trains File room personnel, as necessary; and records information in logs and in automated tracking systems concerning cases and files (e.g., adding, deleting, updating, modifying, and correcting records; checking files in and checking them out; conducting inventories; etc.).

(b) Qualifications: A high school diploma and NARA certification. Demonstrated experience supervising professional or para-professionals employees in a legal records management environment; demonstrated ability to work independently, taking primary responsibility for the initiation, planning, organization and performance of routine duties;

and ability to discuss and resolve operational problems with the File Room staff and project management. Attention to detail very important; ability to work well in a team environment very important; ability to read and follow instructions explicitly very important. Ability to prioritize work for a number of people at multiple locations critical.

Good oral and written communications skills.

General Supervisor - Mail/Fax/Scanning Services assists, coordinates and supervises clerical staff in a wide variety of administrative services including mail delivery, sending and receiving of faxes, management of supply centers, and document scanning operations. Performs quality control and ensures timely delivery of all specified deliverables. Manages the flow of work within and between the various sites making efficient use of existing resources and minimizing the need for overtime. Tracks progress of all activities and reports status to Project Manager.

Arranges routine and emergency servicing and maintenance of equipment as specified by the Government. Also as needed transmits faxes, scans documents, delivers mail, prepares supply orders and assists in the Supply Center. Ensures that all outgoing Federal Express packages have been collected and delivered to the designated drop-off site on schedule; and manages, dispenses and orders paper and other supplies needed in the copy centers ensuring adequate quantities are always on hand.

(b) Qualifications: A high school diploma and demonstrated experience supervising clerical employees in mail and supply tasks for the Federal Government, a law firm or other professional entity; ability to operate a variety of office equipment, including PCs, printers, scanners, photocopiers, scanners, telephone systems, fax machines etc.

Attention to detail, ability to work well in a team environment, and ability to diplomatically handle customer questions and problems all very important; ability to read and follow instructions explicitly very important. Ability to prioritize work for a number of people and coordinate activities at multiple sites simultaneously. Good oral and written communications skills.

General Supervisor – Warehouse Services

(a) Responsibilities/Duties: Under the direction of the General Supervisor of Records Services, oversees and directs the contractor records staff at the Landover Records Management Warehouse performing tasks such as data entry, bar coding files, closing case files, inter-filing, responding to file requests, and processing files for shipment to the FRC. Coordinates with the General Supervisor for Records Services and the COR to ascertain and report special needs, issues, and difficulties regarding the warehouse operation; investigates and resolves problems with the classification of cases, the organization of files, the identification and labeling of file materials, and the tracking of records in the database; trains warehouse personnel; oversees quality control for the warehouse activities; and records information in logs and in automated tracking systems concerning cases and files (e.g., adding, deleting, updating, modifying, and correcting records; checking files in and checking them out; conducting inventories; etc.).

(b) Qualifications: A high school diploma and at least two years of experience supervising professional or para-professionals employees in a legal records management environment; demonstrated ability to work independently, taking primary responsibility for the initiation, planning, organization and performance of routine duties; ability to discuss and resolve operational problems with the File Room staff and project management; and a calm, tactful, professional demeanor for dealing with harried, frustrated users who do not understand records procedures or the difficulties involved in locating files. Attention to detail very important; ability to work well in a team environment very important; ability to read and follow instructions explicitly very important. Ability to prioritize work for a number of people at multiple locations critical. Good oral and written communications skills.

General Supervisor - Denver Services assists, coordinates and supervises clerical staff in a wide variety of administrative services including copying, mail delivery, sending and receiving of faxes, and document scanning operations. Also oversees, directs, and assists contractor records management staff in performing tasks such as data entry, bar coding files, opening/closing case files, filing, responding to file requests, and archiving files for shipment to the FRC. Performs quality control and ensures timely delivery of all specified deliverables. Manages the flow of work within and between the various sites making efficient use of existing resources and minimizing the need for overtime. Tracks progress of all activities and reports status to Project Manager. Arranges routine and emergency servicing and maintenance of equipment as specified by the Government. Ensures that all supplies needed in the copy centers and file rooms are always on hand.

(b) Qualifications: A high school diploma and demonstrated experience supervising clerical employees in records management, mail and copy/scanning tasks for the Federal Government, a law firm or other professional entity; ability to operate a variety of office equipment, including PCs, printers, scanners, photocopiers, scanners, telephone systems, fax machines etc. Attention to detail, ability to work well in a team environment, and ability to diplomatically handle customer questions and problems all very important;

ability to read and follow instructions explicitly very important. Ability to prioritize work for a number of people and coordinate activities at multiple sites simultaneously.

Good oral and written communications skills.