Customery Survey Form.docx
DOCX document 23 KB Posted
- Attached to
- Fire Protection System Inspection, Testing and Maintenance Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00343
About this file
This document is a Customer Satisfaction Survey form related to a Federal Aviation Administration (FAA) solicitation for Fire Protection System Inspection, Testing and Maintenance services at the LaGuardia Air Traffic Control Tower Center and New York Air Route Control Center.
The key details are:
- The solicitation number is 697DCK-24-R-00343 and it is a firm fixed-price procurement set-aside for small businesses.
- The performance period is a base year from 10/01/2024 to 09/30/2025 with four one-year option periods.
- Contractors are required to provide all materials, supplies, and tools necessary to accomplish the tasks outlined in the Statement of Work.
- Prospective offerors are strongly encouraged to attend the site visit scheduled for July 1-2, 2024.
- All questions must be submitted by email to the Contracting Officer by July 5, 2024.
- Proposals are due by the date and time specified in the solicitation document.
The Customer Satisfaction Survey form requests feedback on the contractor's overall service performance, responsiveness, problem-solving capabilities, and the on-site employee performance.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-24-R-00343 AMEND 0003.pdf | ||
| Q1 PSB BOILERS CHILLERS EG ROOMS.pdf | ||
| Q2 ATOP-DSR CONTROL ROOM.pdf | ||
| Simplex ZNY SOW.pdf | ||
| Q3 DYSIM ERAM CODEX ADMIN.pdf | ||
| Q1 2024 Ronkonkoma Fire Alarm Final Report.pdf | ||
| Q4 ATOP-DSR CONTROL ROOM.pdf | ||
| 697DCK-24-R-00343 AMEND 0002.pdf | ||
| 697DCK-24-R-00343 AMEND 00001.pdf | ||
| SIR 697DCK-24-R-00343.pdf | ||
| 2015-4157 Rev 24.pdf | ||
| 2015-4187 rev 28 April 2024.pdf |
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Text version
Solicitation Number 697DCK-24-R-00343
Fire Testing Inspection and Preventive Maintenance Service Performance Customer Satisfaction Survey Date:
(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by (Date & Time) EST for inclusion of this evaluation. Your assistance is greatly appreciated.
1. Please rate your current level of satisfaction with our overall service performance:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly do we respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
3. How would you rate the problem-solving capabilities and follow-up of our Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
4. How would you rate the performance of our on-site employees providing services for your facility?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
5. What was the total dollar value of the contract? ________________________
Organization Name: Date:
Contact:
Phone #:
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED DIRECTLY, BY THE CUSTOMER - REFERENCE, TO:
Attn: Jennifer Walker-Gomez Jennifer.Walker-Gomez@faa.gov
File details come from the government source that posted it. Updated .