Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-23-R-00180
About this file
This document contains a solicitation for janitorial services and a customer satisfaction survey for past performance references. The Federal Aviation Administration Solicitation Number 697DCK-23-R-00180 requests janitorial services at four New York locations: Steward Air Traffic Control Tower, Westchester County Airport Air Traffic Control Tower, Hudson Valley Regional Airport Air Traffic Control Tower, and Farmingdale Flight Standard District Office and Farmingdale Manufacturing Inspection District Office. Services are required from July 2023 through June 2028 on a firm-fixed price basis, set aside for total small business. Offerors are urged to inspect the sites by April 20, 2023 and direct all questions to Jennifer Walker-Gomez by that date. Proposals must be received by the specified deadline. The solicitation also provides a customer satisfaction survey template for offerors to distribute to references for past performance on contracts of similar size and scope from the past three years. Completed surveys must be submitted directly to the contracting officer by the specified deadline.
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Customer Satisfaction Survey Solicitation # 697DCK-23-R-00180
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Jennifer.Walker-Gomez@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00180
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Jennifer.Walker-Gomez@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .