Customer Satisfaction Survey.pdf
PDF 86 KB Posted
- Attached to
- Rapid City, SD ATCT Janitorial
- Solicitation number
- 697DCK-25-R-00341
About this file
The document is a Customer Satisfaction Survey form related to the Federal Aviation Administration's solicitation 697DCK-25-R-00341 for Janitorial Services at the Rapid City, SD Air Traffic Control Tower. The survey is designed to collect past performance feedback from customer references, with responses required by Thursday, August 21, 2025, at 5:00 PM Mountain Time. The form requests ratings on overall service performance, responsiveness, problem-solving capabilities, and on-site employee performance, using a 5-point scale from Excellent to Unacceptable.
The associated solicitation is a small business set-aside for janitorial services, classified under NAICS code 561720, with a firm-fixed price contract anticipated. Key submission requirements include: registering in the System for Award Management (SAM), submitting proposals by August 21, 2025, at 5:00 PM Mountain Time, and communicating only via email with Jennifer Davis (Contract Officer) and Karen McIvor (Contract Administrator). Prospective offerors must submit their responses to jennifer.j.davis@faa.gov and karen.ctr.mcivor@faa.gov, with a site visit date to be determined and limited to two attendees per company.
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Customer Satisfaction Survey 697DCK-25-R-00341 Date:
__________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm's past performance.
Your input is important to us and responses are required lJy Thursday, August 21, 2025, by 5:00pm MT for inclusion of this evaluation. Your assistance is greatly appreciated
Please rate your current level of satisfaction with the overall service performance:
__ Excellent (5) __ Very Good (4) __ Good (3) __ Needs Improvement (2) __ Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
__ Excellent (5) __ Very Good (4) __ Good (3) __ Needs Improvement (2) __ Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of our Operations Management?
__ Excellent (5) __ Very Good (4) __ Good (3) __ Needs Improvement (2) __ Unacceptable (1)
Comments: ________________________________________ _
How would you rate the performance of our on-site employees providing various services for your facility?
__ Excellent (5) __ Very Good (4) __ Good (3) __ Needs Improvement (2) __ Unacceptable (1)
Comments: ________________________________________ _
Organization Name: ____________________ Date: _________ _
Contact: ______________________ _
Phone#: ______________________ _
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
karen.ctr.mcivor@faa.gov
File details come from the government source that posted it. Updated .