Solicitation W81XWH21R0033 (Amendment 4) 19 May 21.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this RFP Amendment (Amendment 4) is to extend the proposal submission date to NLT 27 May 2021 at Noon ET. The

Government w ill be providing updated Call Center Estimated Volume Calls in a subsequent RFP Amendment (Amendment 5) in the follow ing day or tw o. The updated proposal submission date listed on this Amendment w ill also be revised in the upcoming Amendment 5.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 19

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 20-May-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81XWH21R0033

X 9B. DATED (SEE ITEM 11)

15-Apr-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

19-May-2021

CODE

USA MED RESEARCH ACQ ACTIVITY

820 CHANDLER ST

FORT DETRICK MD 21702-5014

W81XWH 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81XWH21R0033

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 20-May-2021 12:00 PM to 27-May-2021 12:00 PM.

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

The following have been modified:

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (JUN 2020)

(a) North American Industry Classification System (NAICS) code and small business size standard. The NAICS code(s) and small business size standard(s) for this acquisition appear elsewhere in the solicitation. However, the small business size standard for a concern which submits an offer in its own name, but which proposes to furnish an item which it did not itself manufacture, is 500 employees.

(b) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. Offers may be submitted on the SF 1449, letterhead stationery, or as otherwise specified in the solicitation. As a minimum, offers must show--

(1) The solicitation number;

(2) The time specified in the solicitation for receipt of offers;

(3) The name, address, and telephone number of the offeror;

(4) A technical description of the items being offered in sufficient detail to evaluate compliance with the requirements in the solicitation. This may include product literature, or other documents, if necessary;

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) "Remit to" address, if different than mailing address;

(8) A completed copy of the representations and certifications at FAR 52.212-3 (see FAR 52.212-3(b) for those representations and certifications that the offeror shall complete electronically);

(9) Acknowledgment of Solicitation Amendments;

(10) Past performance information, when included as an evaluation factor, to include recent and relevant contracts for the same or similar items and other references (including contract numbers, points of contact with telephone numbers and other relevant information); and

(11) If the offer is not submitted on the SF 1449, include a statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Offers that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(c) Period for acceptance of offers. The offeror agrees to hold the prices in its offer firm for 30 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(d) Product samples. When required by the solicitation, product samples shall be submitted at or prior to the time specified for receipt of offers. Unless otherwise specified in this solicitation, these samples shall be submitted at no expense to the Government, and returned at the sender's request and expense, unless they are destroyed during preaward testing.

(e) Multiple offers. Offerors are encouraged to submit multiple offers presenting alternative terms and conditions, including alternative line items (provided that the alternative line items are consistent with subpart 4.10 of the

Federal Acquisition Regulation), or alternative commercial items for satisfying the requirements of this solicitation.

Each offer submitted will be evaluated separately.

(f) Late submissions, modifications, revisions, and withdrawals of offers:

(1) Offerors are responsible for submitting offers, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation by the time specified in the solicitation. If no time is specified in the solicitation, the time for receipt is 4:30 p.m., local time, for the designated Government office on the date that offers or revisions are due.

(2)(i) Any offer, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and will not be considered unless it is received before award is made, the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition; and--

(A) If it was transmitted through an electronic commerce method authorized by the solicitation, it was received at the initial point of entry to the Government infrastructure not later than 5:00 p.m. one working day prior to the date specified for receipt of offers; or

(B) There is acceptable evidence to establish that it was received at the Government installation designated for receipt of offers and was under the Government's control prior to the time set for receipt of offers; or

(C) If this solicitation is a request for proposals, it was the only proposal received.

(ii) However, a late modification of an otherwise successful offer, that makes its terms more favorable to the

Government, will be considered at any time it is received and may be accepted.

(3) Acceptable evidence to establish the time of receipt at the Government installation includes the time/date stamp of that installation on the offer wrapper, other documentary evidence of receipt maintained by the installation, or oral testimony or statements of Government personnel.

(4) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent

Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(5) Offers may be withdrawn by written notice received at any time before the exact time set for receipt of offers.

Oral offers in response to oral solicitations may be withdrawn orally. If the solicitation authorizes facsimile offers, offers may be withdrawn via facsimile received at any time before the exact time set for receipt of offers, subject to the conditions specified in the solicitation concerning facsimile offers. An offer may be withdrawn in person by an offeror or its authorized representative if, before the exact time set for receipt of offers, the identity of the person requesting withdrawal is established and the person signs a receipt for the offer.

(g) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all offers if such action is in the public interest; accept other than the lowest offer; and waive informalities and minor irregularities in offers received.

(h) Multiple awards. The Government may accept any item or group of items of an offer, unless the offeror qualifies the offer by specific limitations. Unless otherwise provided in the Schedule, offers may not be submitted for quantities less than those specified. The Government reserves the right to make an award on any item for a quantity less than the quantity offered, at the unit prices offered, unless the offeror specifies otherwise in the offer.

(i) Availability of requirements documents cited in the solicitation. (1)(i) The GSA Index of Federal Specifications, Standards and Commercial Item Descriptions, FPMR Part 101-29, and copies of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained for a fee by submitting a request to--GSA

Federal Supply Service Specifications Section, Suite 8100, 470 East L'Enfant Plaza, SW, Washington, DC

20407, Telephone (202) 619-8925, Facsimile (202) 619-8978.

(ii) If the General Services Administration, Department of Agriculture, or Department of Veterans Affairs issued this solicitation, a single copy of specifications, standards, and commercial item descriptions cited in this solicitation may be obtained free of charge by submitting a request to the addressee in paragraph (i)(1)(i) of this provision.

Additional copies will be issued for a fee.

(2) Most unclassified Defense specifications and standards may be downloaded from the following ASSIST websites:

(i) ASSIST (https://assist.dla.mil/online/start/).

(ii) Quick Search (http://quicksearch.dla.mil/).

(iii) ASSISTdocs.com (http://assistdocs.com).

(3) Documents not available from ASSIST may be ordered from the Department of Defense Single Stock Point

(DoDSSP) by--

(i) Using the ASSIST Shopping Wizard (https://assist.dla.mil/wizard/index.cfm);

(ii) Phoning the DoDSSP Customer Service Desk (215) 697-2179, Mon-Fri, 0730 to 1600 EST; or

(iii) Ordering from DoDSSP, Building 4, Section D, 700 Robbins Avenue, Philadelphia, PA 19111-5094, Telephone

(215) 697-2667/2179, Facsimile (215) 697-1462.

(4) Nongovernment (voluntary) standards must be obtained from the organization responsible for their preparation, publication, or maintenance.

(j) Unique entity identifier. (Applies to all offers that exceed the micro-purchase threshold, and offers at or below the micro-purchase threshold if the solicitation requires the Contractor to be registered in the System for Award

Management (SAM).) The Offeror shall enter, in the block with its name and address on the cover page of its offer, the annotation "Unique Entity Identifier" followed by the unique entity identifier that identifies the Offeror's name and address. The Offeror also shall enter its Electronic Funds Transfer (EFT) indicator, if applicable. The EFT indicator is a four-character suffix to the unique entity identifier. The suffix is assigned at the discretion of the

Offeror to establish additional SAM records for identifying alternative EFT accounts (see FAR subpart 32.11) for the same entity. If the Offeror does not have a unique entity identifier, it should contact the entity designated at www.sam.gov for unique entity identifier establishment directly to obtain one. The Offeror should indicate that it is https://assist.dla.mil/online/start/ http://quicksearch.dla.mil/ http://assistdocs.com/ https://assist.dla.mil/wizard/index.cfm http://www.sam.gov/ an offeror for a Government contract when contacting the entity designated at www.sam.gov for establishing the unique entity identifier.

(k) Reserved.

(l) Debriefing. If a post-award debriefing is given to requesting offerors, the Government shall disclose the following information, if applicable:

(1) The agency's evaluation of the significant weak or deficient factors in the debriefed offeror's offer.

(2) The overall evaluated cost or price and technical rating of the successful and the debriefed offeror and past performance information on the debriefed offeror.

(3) The overall ranking of all offerors, when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award;

(5) For acquisitions of commercial items, the make and model of the item to be delivered by the successful offeror.

(6) Reasonable responses to relevant questions posed by the debriefed offeror as to whether source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities were followed by the agency.

(End of provision)

ADDITIONAL INSTRUCTIONS TO OFFERORS

This Request for Proposal is for a non-personal services contract to provide a Transition Support Contact

Call Center Program (operationalized by the name “inTransition”) to transitioning service members or veterans who are currently receiving psychological health care (i.e, mental health care or behavioral health care) and wish to receive care at their new destination or with a new provider in their same location, or wish to initiate psychological health care for the first time. The Psychological Health Center of Excellence (PHCoE) seeks Contractor support to establish and maintain a 24 hours a day, 7 days a week (24/7) toll-free contact call support center that operates 365 days per year. Additionally, the inTransiton call center will be staffed by professionals who are trained and licensed to provide mental health care to bridge the transitional knowledge gap between identification and receipt of psychlogical health care services for a broad range of users, including Active Duty Service Members, Reserve

Component, National Guard, Coast Guard, and Veterans and their family members. All prospective prime contractors are provided an opportunity to submit proposals under this request. Only one award is anticipated resulting from this RFP; however, the Government reserves the right to withdraw, modify, or eliminate various aspects of the requirement determined to be too costly or impractical prior to award.

The use of contractor teaming arrangements (as defined in FAR 9.601(1)) and subcontractor relationships are acceptable. Any subcontracting/teaming arrangements contemplated by the Offeror must be presented in detail.

The details should disclose those portions of the task which will be subcontracted and the anticipated organizations with which subcontracting or teaming arrangements are planned. Offeror’s shall cross-reference enough information on subcontracting/teaming arrangements to allow for a thorough proposal review from a technical and management perspective.

1. SPECIFIC REQUIREMENTS.

http://www.sam.gov/

This requirement will be a Firm Fixed (FFP) Contract. Performance requirements for this award are provided in the attached PWS of this RFP.

2. PERIOD OF PERFORMANCE.

The estimated period of performance for this proposal is:

Base Period – (Inclusive of 15-Day Transition-In Period) Twelve (12) months of performance

Option Period 1 – Expiration of Base Period through twelve (12) months of performance.

Option Period 2 – Expiration of Option Period 1 through twelve (12) months of performance.

Option Period 3 – Expiration of Option Period 2 through twelve (12) months of performance.

Option Period 4 – Expiration of Option Period 3 through eleven (11) months.

Transition Out Period – Expiration of Any Option Period through thirty (30) days of performance.

Note: Anticipated award date is 14 July 2021

3. PROPOSAL SUBMISSION INSTRUCTIONS.

a. PROPOSAL QUESTIONS: Questions may be submitted to the Government POC listed in para c.

below via email No Later Than 23 April 2021 at 1:00 PM Eastern Time. Follow-up/additional questions will not be accepted after this date. Answers to Contractor submitted questions will be provided to all prime contract holders via amendment to this Solicitation.

b. PROPOSAL DUE DATE: No Later Than: 27 May 2021 at 12:00 PM (Noon) Eastern Time.

c. POINT OF CONTACT: Charles J. Bartlett at e-mail: Charles.J.Bartlett.civ@mail.mil . Questions will also be sent to this e-mail address. The Offeror is responsible for ensuring receipt by the Government

POC.

d. ELECTRONIC SUBMISSION: Proposals shall be electronically submitted (via e-mail) to the

Government Point of Contact above (Mr. Charles J. Bartlett at: Charles.J.Bartlett.civ@mail.mil). Your submission should include two separate parts: a Cost/Price proposal and a Non-Cost/Price proposal. The Non-Cost/Price proposal shall be submitted in MS Word or searchable PDF format. The Cost/Price proposal shall be submitted in

MS Word or MS Excel 2000 or higher, but not greater than MS Word or MS Excel 2003 format. The firewall utilized by the Government contracting office does not authorize or accept zip files.

4. PROPOSAL CONTENT AND FORMAT INSTRUCTIONS.

The Offeror’s submission shall include two separate parts: a Non-Cost/Price proposal and a Cost/Price proposal.

a. ADMINISTRATIVE FORMAT INSTRUCTIONS:

(1) PAGE LIMITS: Non-cost/price proposals are limited to forty (40) single-sided pages.

Pages should be numbered consecutively throughout the document and not by sections. For any sections of a proposal with a defined page limit, pages exceeding the specified limit will be removed and not forwarded for evaluation. The Proposal content shall be no smaller than Times New Roman font 12 point. Exhibits, graphics, charts, captions, etc., shall be no smaller than 10 point.

mailto:Charles.J.Bartlett.civ@mail.mil

The following are not subject to the overall 40 page limit (but may have individual page limits as stated below):

Table of Contents

Title page

Contractor POC Cover Page

Draft Incoming Transition Plan (10 pages)

Draft Program Management Plan (15 pages)

Small Business Participation Plan

Small Business Subcontracting Plan

Government Furnished Equipment/Information/Property attachment

OCI Certification

Past Performance References

Key Personnel Resumes for all proposed Key Personnel

Letters of Intent for all proposed Key Personnel

b. NON-COST/PRICE PROPOSAL CONTENT INSTRUCTIONS The Offeror’s non-cost/price proposal shall clearly reflect how you propose to comply with the performance requirements identified in the

Performance Work Statement regardless of the Government’s estimated effort. Your non-cost/price proposal, including any supporting documentation, is to be clear and concise. The level of effort proposed must be consistent with the proposed solution outlined in your non-cost/price proposal.

The Offeror’s non-cost/price proposal shall contain the following:

(1) TECHNICAL APPROACH: The Offeror shall submit a written technical approach, which effectively demonstrates the Offeror’s clear understanding of all the tasks and how the approach is likely to yield the required results. The Offeror’s proposal response shall demonstrate the Offeror's understanding of tasks to be performed, as well as the technical approach, methodology and flexibility for accomplishing tasks under any resultant award to meet the requirements of the PWS.

The Offeror should describe, in detail, its technical approach and overall ability to provide 24/7 access to the stateside and international information and support services available through DCoE’s Outreach Call Support

Program database. This description should, at a minimum, specifically address the Offeror’s approach for PWS tasks to include (but not limited to):

PWS Section

2.2 Task 1: Outreach

2.2 Task 2: Media Outreach and Relations with Target Populations

2.2 Task 3: Market Analyses and Improvement Strategies

2.2 Task 4: Campaign Content Review

2.2 Task 5 – Program Evaluation Support

2.2.2 inTransition Program Call Center, and 2.2.2.1 inTransition Program Call CenterOperations

2.2.3 inTransition Call Center and Outreach Program Staffing, and 2.2.3.1 Program Manager

2.2.3.3 Outreach/Communications Specialists

2.2.4 inTransition Resource Database and Psychological Health Resource Center (PHRC)

2.2.5 Program Evaluation/Data Analytics

2.1.4 Transition-In Plan

IAW the PWS, the Contractor should provide a draft Incoming Transition Plan with proposal. The duration for incoming transition is expected to be 15 days. The Contractor shall coordinate with the Government in planning and implementing a complete transition to the Contractor's support model. The Contractor shall collaborate with the Government to develop and deliver a Final Incoming Transition Plan (Deliverable 5). This plan should include, but is not limited to, the following:

Coordination with Government representatives;

Review, evaluation, and transition of current support services;

Development of schedule with timed activity sequencing charts, and established milestones;

Development of the business rules for implementation of this incoming transition support in conjunction with staff at Force Health Protection and Readiness Programs, Office of the Assistant

Secretary of Defense, Health Affairs (OASD, HA);

Identification of all referral sources;

Confirmation of program goals and success factors;

Confirmation of how the program will be communicated;

Development of talking points and rules of engagement for the Service Members, Veterans, or their family, including person centric approaches with messages focusing on choice to participate;

Assessment of synergies for communication of the program with other sources;

Development and attainment of logistics and workflows for collaboration;

Performance of in-service training with referral sources to ensure smooth interfaces;

Employment of new staff for program;

Completed customization of electronic record format;

Test data transfers and aggregation initiatives to ensure robust data collection and reporting mechanisms;

Selection of additional staff for program and orientation of all staff to the program;

Testing of all interfaces;

Allowance for software launch;

Finalization of reporting processes; and, Going live (full performance) on day 16 of performance (100% CLIN 0001 and 0002 services).

Contractor shall include their plan to shift to full performance on day 16 of performance (to include a

Call Center Staff meeting the experience requirements in PWS Section 2.2.2.1 and capable of providing full support IAW Call Center metrics and PWS Section 2.2.5 objectives and measures).

The draft Incoming Transition Plan shall not exceed ten (10) pages.

(2) EXPERIENCE: The Offeror shall submit written information which effectively demonstrates the

Offeror’s experience identical to, similar to or related to performing services contained within the PWS. See PWS

Section 2.2.2.1 for specific experience requirements as mandated by the DHA-PI establishing this program. The proposal shall provide evidence of the Offeror’s experience (for this purpose, experience refers to what an Offeror has done, not how well it was accomplished) in performing proposed processes and procedures. The Offeror’s proposal shall demonstrate the amount of relevant corporate experience the Offeror possesses, as well as demonstrate the amount of relevant experience possessed by the proposed Key Personnel. The Offeror shall provide evidence that the organization has current capabilities for ensuring performance of this requirement. Evidence of supporting sub-contractors, consultants, and business partners will be considered. Experience shall show: (a) Appropriate mix and balance of education and training of team members and (b) Quality and effectiveness insofar as the allocation of personnel and resources.

The offeror shall submit resumes and Letters of Intent for all proposed Key Personnel in order to demonstrate overall corporate experience. Resumes and Letters of Intent for all proposed Key Personnel do not count against the page totals. These resumes shall include a list of relevant experience, training, education, and certifications.

The Offeror should propose a team with substantive experience in Outreach/Transition Support Contact Call Center

Program and associated support services as described in the PWS to individuals directly or indirectly affected by

Psychological Health (PH) and Traumatic Brain Injury (TBI).

(3) MANAGEMENT APPROACH: The Offeror shall submit written information that shall describe the

Offeror’s management approach, including an approach to staffing that will lead to the successful accomplishment of the requirement.

Offerors shall include, as an attachment to their non-cost/price proposal, a draft Program Management Plan

(PMP). The draft PMP shall document how the Contractor will meet and comply with the requirements established in the PWS. Though the PMP is not subject to the overall non-cost/price page limitation of 40 pages. The draft PMP shall not exceed fifteen (15) of pages.

The Offeror shall explain how their chain of command practices will contribute in a positive manner to ensuring completion of all tasks (particularly emphasizing communications, accounting, crosschecks on schedule early enough to take necessary corrective actions, and flexibility in allocating resources based on

Government priorities).

The Offeror shall discuss their approach to coordinating, directing, and effectively managing all their subcontractors.

(4) PAST PERFORMANCE REFERENCES: The Offeror should submit a list of at least 3 references of relevant contracts/orders. The Offeror should also submit 1 reference for each subcontractor proposed. The contracts/orders may be past or current as long as the performance did not end more than 3 years prior to the due date for the submission of the proposal, and the contracts/orders may have been with Federal, State and/or City agencies and commercial customers. Proposed subcontractors are limited to one reference.

(a) REFERENCE CONTENT: It is the Offeror’s responsibility to provide valid, current and verifiable references. References must include:

Name of the Organization that will be providing the reference, Name of the Point of Contact (POC), POC Telephone Number, POC Email address, Contract Number, Period of Performance, and

Scope of Work.

(b) POCs: The above POCs must be either Government personnel (civil service or military) or employees of private sector clients (such as public or private sector medical facilities) with whom you have provided services.

Information provided by or for POCs who work directly for your company, or indirectly (i.e. in a prime or subcontractor relationship), will NOT be considered relevant.

(c) SUBCONTRACTOR CONSENT: If a subcontracting relationship is proposed, the offeror shall submit the consent of its proposed subcontractor(s) to disclose their past performance information to the prime Contractor

(offeror) along with the Offeror’s proposal submission. If the proposed subcontractor(s) consent is not provided at the time of the Offeror’s proposal submission, the past performance information for the subcontractor(s) may not be considered by the government in assessing the Offeror’s past performance.

(d) INFORMATION FROM OTHER SOURCES: The Government may also consider information obtained through other sources. You should ensure that contact information for designated references is accurate and up-to-date.

(5) SMALL BUSINESS PARTICIPATION

All Offerors (both large and small businesses) are required to complete a Small Business Participation Proposal (See

Attachment 8 for Small Business Participation Proposal Format). Offerors should propose the level of participation of small businesses (as a small business prime and/or small business subcontractors) in the performance of the acquisition relative to the following small business objectives/goals.

The Department of Defense (DOD) has established small business goals as an assistance to assure small business receives a fair proportion of DOD awards. The goals for this procurement are as follows:

Small Business Participation: 10% of the total *contract value;

*The Government recognizes that these goals are stated as a percentage of the total contract value for the small business participation plan; whereas, the goals included in the subcontracting plan (FAR Clause 52.219-9) are stated in terms of a percentage of total subcontract dollars.

(6) SMALL BUSINESS SUBCONTRACTING PLAN (SBSP)

The Offeror shall submit with their proposal a SBSP that addresses all factors in FAR Clause 52.219-9, paragraph

(d) which can be found at https://www.acquisition.gov. The SBSP shall be a separate document from the SBPP and will be used to determine contractor responsibility. In addition to the SBSP, Offerors shall certify compliance with

FAR Clause 52.209-6 and provide sufficient information for the Government to determine responsibility of its proposed subcontractors.

(7) ORGANIZATIONAL CONFLICT OF INTEREST (OCI) CERTIFICATION: The Offeror shall complete Attachment 4- OCI Certification and provide (if necessary) an OCI Avoidance or Mitigation Plan.

(8) CONTRACTOR PROPOSAL POINT OF CONTACT: The Offeror shall include as a cover page to your non-cost/price proposal your proposed points of contact. The offeror shall provide a POC authorized to hold discussions/negotiations with the Government and has the full authority to bind the offeror to a contract. The offeror shall also provide a POC that will be responsible for reviewing any applicable performance evaluation reports rendered by the Government. This shall include electronic performance reports produced via the Contractor

Performance Assessment Reporting System (CPARS). This cover page is excluded from any non-cost/price proposal page limits. Information required includes: First name, last name, title, e-mail address, phone number, Fax number, and level of authority.

(9) GOVERNMENT FURNISHED EQUIPMENT / INFORMATION / PROPERTY:

The listing of Government Furnished Equipment/Information/Property is included in Attachment 7 under this RFP.

Offerors should include as an attachment to your non-cost/price proposal, a listing of any Government Furnished

Equipment/Information/Property or Contractor-Acquired-Government Owned Property (CAP), not already identified but necessary to perform this task. This shall include any Contractor purchased or acquired/Government-owned items. This attachment should include the following information: item description, HA/OA tag number (if applicable), quantity, and current location. Detailed Bills of Materials shall be submitted along with the proposal, noting part numbers, prices, and need dates for all required GFE.

c. PRICE PROPOSAL CONTENT. Offerors shall submit their proposed PRICE as a Firm Fixed Price

(FFP) proposal in accordance with RFP Section B.

As the Government intends to award without discussions (per FAR 52.212-1 (g), the Government is requesting preferred pricing and/or discounted pricing equivalent to offeror’s lowest GSA Schedule or other Government contract or other preferred rates.

The resultant contract shall contain FAR Clause 52-217-8, Option to Extend Services. By submitting a proposal for this requirement, the Contractor agrees to this inclusion of this clause in the resulting contract.

(1) OTHER DIRECT COSTS:

The Government is providing a “Plugged” Not to Exceed (NTE) amount of $173,280.00 per period of performance for Other Direct Costs as described in the PWS. This “Plugged” ODC amount will be provided in the Pricing Sheet and these costs will not be evaluated as part of the offeror’s proposed price.

(2) PRICING SHEET: The Offeror’s proposal shall include a completed Section B CLIN structure. The Offeror shall ensure mathematical computations are correct. Errors in addition or multiplication may be considered nonresponsive to this RFP.

(a.1) Offerors shall propose on all contract line items, either by price or by “NSP” (Not Separately Priced). A line item price left blank will be considered nonresponsive to this request and the proposal will not be considered for award.

(a.2) For PWS Section 2.2.6. Government Meeting with Call Center Staff (Quarterly), Offerors shall price the cost of having the call center staff meeting (quarterly) with Government staff for 2 hours each. Pricing shall be based on the cost of staff (i.e. hourly rates) for 2 hours per event as a total fixed price per event.

(b) Offerors’ proposals shall remain valid for a minimum of 120 days from the date of submission.

(3) SUPPLEMENTAL PRICING WORKSHEETS: In order that the Government may adequately evaluate the fairness and reasonableness of all priced labor CLINS, the Offeror’s proposal shall include a supplemental pricing sheet (Attachment 13) that provides a breakdown of proposed labor categories, labor hours and fully burdened FFP labor rates in the attached format. In addition, Offeror’s are to complete the pricing in the Call Volume Pricing

Matrix Sheet (Attachment 3) provided (which should coincide with the Call Volume Pricing in RFP Section B).

Contractor shall apply proposed Call Volume pricing (i.e. offerors proposed “price per call”) by the anticipated level of effort (Estimated Monthly Call Volume in para (4) below), multiplied by the number of months in the CLIN (12 for base through OP3 and 11 for OP4) to provide a total CLIN Price (1 JOB) for each Call Center Support CLIN

(0002, 1002, 2002, 3002, 4002).

Contractor shall ensure mathematical computations are correct. Offeror’s shall define which labor categories will be performed by a subcontractor(s) along with the subcontractor(s) company name. The offeror shall provide a detailed breakdown of the proposed labor rate for all proposed subcontractor labor.

(4) ESTIMATED LEVEL OF EFFORT: The Government estimates that this award will require an approximate level of effort, as outlined below, to accomplish the tasks identified in the PWS. Please note that the Government estimate is only put in place for Offerors to determine the approximate or estimated level of effort for this task.

However, this is not to be construed as either mandatory or necessarily the best technical approach. It is only in place as a reference to allow Offerors to better understand the general scope of this effort from the Government’s perspective. The Government is seeking the best level of effort and labor mix your company has determined is right to accomplish the mission contained in this task statement. You are not bound to propose these labor categories or quantities, rather you are expected to provide your best solution citing the labor mix and quantity required to accomplish the tasks. If you have determined either the following labor categories or overall level of effort provided are not your best technical solution, you are strongly encouraged and expected to submit a level of effort consistent with all of the cost/price and non-cost/price aspects of your proposed approach.

Base Period: Estimated Period of Performance – Date of Award through twelve (12) months of performance.

Inclusive of 15 day Transition-In period.

Labor Category Hours Estimated

FTEs

*Program Manager 1,410 1.0

*Deputy Program Manager 1,880 1.0

*Outreach/Communications Specialist 5,640 3.0

*SME IV Data Analytics 1,880 1.0

Total Estimated FTEs and Hours 10,810 6.00

* Denote – Key Personnel

BASE PERIOD - CALL CENTER SUPPORT (Estimated Volume) Annual

TIER I – OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(1 - 4000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(4001 - 10,000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

( > 10,000 MONTHLY CALLS)

TIER II – OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

(1-2,500 MONTHLY CALLS)

20400

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

(2,501 - 5000 MONTHLY CALLS)

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

( > 5000 MONTHLY CALLS)

TIER III – OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

(1-7000 MO CALLS)

79200

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

(7001 - 105,000 MO CALLS)

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

( >105,000 MO CALLS)

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

INBOUND COACHING CALLS (1-20,000 MONTHLY CALLS)

78000

TIER IV– INBOUND – INBOUND COACHING REFERRALS AND INBOUND

COACHING CALLS (20,001 - 50,000 MONTHLY CALLS)

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

INBOUND COACHING CALLS ( > 50,000 MONTHLY CALLS)

TIER V – INBOUND – NON-COACHING (1 - 5000 CALLS) 78000

TIER V – INBOUND – NON-COACHING (5001 - 10,000 CALLS) 0

TIER V – INBOUND – NON-COACHING ( >10,001 CALLS) 0

Option Period 1: Estimated Period of Performance - Expiration of Base Period through twelve (12) months of performance.

*Program Manager 1,410 1.0

*Deputy Program Manager 1,880 1.0

*Outreach/Communications Specialist 5,640 3.0

OP 1 CALL CENTER SUPPORT (Estimated Volume) Annual

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(1 - 4000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(4001 - 10,000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

(1-2,500 MONTHLY CALLS)

20400

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

(2,501 - 5000 MONTHLY CALLS)

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

79200

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

(7001 - 105,000 MO CALLS)

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

78000

INBOUND COACHING CALLS (20,001 - 50,000 MONTHLY CALLS)

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

Option Period 2: Estimated Period of Performance - Expiration of Option Period 1 through twelve (12) months of

*Program Manager 1,410 1.0

*Deputy Program Manager 1,880 1.0

OP2 - CALL CENTER SUPPORT (Estimated Volume) Annual

(1 - 4000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(4001 - 10,000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(1-2,500 MONTHLY CALLS)

20400

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

(2,501 - 5000 MONTHLY CALLS)

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

79200

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

(7001 - 105,000 MO CALLS)

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

78000

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

INBOUND COACHING CALLS (20,001 - 50,000 MONTHLY CALLS)

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

Option Period 3: Estimated Period of Performance - Expiration of Option Period 2 through twelve (12) months of

*Program Manager 1,410 1.0

*Deputy Program Manager 1,880 1.0

OP3 - CALL CENTER SUPPORT (Estimated Volume) Annual

(1 - 4000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(4001 - 10,000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(1-2,500 MONTHLY CALLS)

20400

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

(2,501 - 5000 MONTHLY CALLS)

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

79200

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

(7001 - 105,000 MO CALLS)

78000

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

INBOUND COACHING CALLS (20,001 - 50,000 MONTHLY CALLS)

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

Option Period 4: Estimated Period of Performance - Expiration of Option Period 3 through eleven (11) months of

*Program Manager 1,240 .67

*Deputy Program Manager 1,710 .90

*Outreach/Communications Specialist 5,170 2.7

*SME IV Data Analytics 582 .30

Total Estimated FTEs and Hours

8,702 4.57

OP4 - CALL CENTER SUPPORT (Estimated Volume) Annual

(1 - 4000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(4001 - 10,000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(1-2,500 MONTHLY CALLS)

18700

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

(2,501 - 5000 MONTHLY CALLS)

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

72600

(7001 - 105,000 MO CALLS)

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

71500

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

INBOUND COACHING CALLS (20,001 - 50,000 MONTHLY CALLS)

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

TIER V – INBOUND – NON-COACHING (1 - 5000 CALLS) 71500

TRANSITION OUT: Transition-Out effort shall be priced separately for the period specified in this solicitation.

Transition-Out Period: Estimated Period of Performance - Expiration of Any Option Period through thirty (30) days of performance

*Program Manager 134 .07

Deputy Program Manager 172 .09

Outreach/Communications Specialist 518 .27

SME IV Data Analytics 172 .09

Total Estimated FTEs and Hours 996 .52

TRANS OUT - CALL CENTER SUPPORT (Estimated Volume) Annual

(1 - 4000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(4001 - 10,000 MONTHLY CALLS)

TIER I - OUTBOUND – AUTOMATIC ENROLLMENT; CONTACT MADE

(1-2,500 MONTHLY CALLS)

TIER II - OUTBOUND – AUTOMATIC ENROLLMENT OR FOLLOW UP –

CONTACT NOT MADE OR DIGITAL COMMUNICATIONS

(2,501 - 5000 MONTHLY CALLS)

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

(7001 - 105,000 MO CALLS)

TIER III - OUTBOUND – COACHING AND ALL OTHER FOLLOW UPS

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

INBOUND COACHING CALLS (20,001 - 50,000 MONTHLY CALLS)

TIER IV – INBOUND – INBOUND COACHING REFERRALS AND

TIER V – INBOUND – NON-COACHING (1 - 5000 CALLS) 6500

5. ADDITIONAL INFORMATION

a. ALTERNATE PROPOSALS: Alternate proposals will not be evaluated by the Government.

b. INCUMBENT: The incumbent contractor is Magellan Behavioral Health, Inc. under contract

W81XWH-16-C-0144.

c. KEY PERSONNEL:

(1) The following positions are estimated to be filled by Key Personnel:

Position Title:

Program Manager (On-Site)

Deputy Program Manager (On-Site)

Outreach/Communications Specialist – (All proposed FTE’s/positions) (On-Site)

SME IV Data Analytics (On-Site)

(2) Depending upon your staffing plan, Contractor’s may propose different positions to be filled by Key Personnel. For all Key Personnel positions, provide an attachment naming the individuals proposed to fill Key Personnel positions along with a description of the portion of the solicitation’s Performance Work Statement (PWS) that each individual is being proposed to perform. Also, for all individuals proposed to fill Key Personnel positions, you are to submit resumes, including representative resumes for positions where there is greater than just one FTE. Please do not submit resumes for all labor proposed, only for those Key Personnel identified above. Also, for all individuals proposed as Key Personnel, include a signed letter of intent. Offerors shall include a letter of intent for any other individual proposed as key personnel to include prime employees, subcontractor employees, teaming partner employees, and consultants.

In the event of a discrepancy, the Additional Instructions to Offerors takes precedent over 52.212-1.

(End of provision)

(End of Summary of Changes)