ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 5.docx

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Amendment 5 - Defense Health Agency (DHA) J-9 inTRANSITION OUTREACH CALL CENTER AND TRANSITIONAL SUPPORT PROGRAMS SUPPORT SERVICES
Solicitation number
CJB-21-1111
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Attachment 12 - Call Volume Pricing Matrix

The contractor shall invoice each month based on the actual total call volume for that month utilizing the total "agreed to" proposed Tiered Pricing Schedule below:

CLIN 0002

TIER I - Outbound – Automatic Enrollment; Contact Made

PRICE PER CALL
1 - 2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
>5,000 Monthly Calls$

TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1-5,000 Monthly Calls$
5,001 - 10,000 Monthly Calls$
> 10,000 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1 - 3,000 Monthly Calls$
3,001 - 6,000 Monthly Calls$
> 6,000 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

Monthly Calls (regardless of monthly volume) $

TIER V –Inbound – Non-Coaching

PRICE PER CALL

Monthly Calls (regardless of monthly volume) $

CLIN 1002

TIER I - Outbound – Automatic Enrollment; Contact Made

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 – 5,000 Monthly Calls$

>5,000 Monthly Calls $

TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1 – 5,000 Monthly Calls$
5,001 – 10,000 Monthly Calls$
> 10,000 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1 - 3,000 Monthly Calls$
3,001 – 6,000 Monthly Calls$
> 6,000 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

Monthly Calls (regardless of monthly volume) $

TIER V –Inbound – Non-Coaching

PRICE PER CALL

Monthly Calls (regardless of monthly volume) $

CLIN 2002

TIER I - Outbound – Automatic Enrollment; Contact Made

PRICE PER CALL
1 – 2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
>5,000 Monthly Calls$

TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1 – 5,000 Monthly Calls$
5,001 – 10,000 Monthly Calls$
> 10,000 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1 – 3,000 Monthly Calls$
3,001 – 6,000 Monthly Calls$
> 6,000 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

Monthly Calls (regardless of monthly volume) $

TIER V –Inbound – Non-Coaching

Monthly Calls (regardless of monthly volume) $

CLIN 3002

PRICE PER CALL
1 – 2,500 Monthly Calls$
2,501 – 5,000 Monthly Calls$

>5,000 Monthly Calls $

TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1 – 5,000 Monthly Calls$
5,001 – 10,000 Monthly Calls$
> 10,000 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1 – 3,000 Monthly Calls$
3,001 - 6,000 Monthly Calls$
> 6,000 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

Monthly Calls (regardless of monthly volume) $

TIER V –Inbound – Non-Coaching

Monthly Calls (regardless of monthly volume) $

CLIN 4002/5002 (OP4 and Transition Out)

PRICE PER CALL
1 – 2,500 Monthly Calls$
2,501 – 5,000 Monthly Calls$
>5,000 Monthly Calls$

TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1 – 5,000 Monthly Calls$
5,001 – 10,000 Monthly Calls$
> 10,000 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1 – 3,000 Monthly Calls$
3,001 - 6,000 Monthly Calls$
> 6,000 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

Monthly Calls (regardless of monthly volume) $

TIER V –Inbound – Non-Coaching

Monthly Calls (regardless of monthly volume) $

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