ATTACHMENT 12 - Call Volume Pricing Matrix.docx

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Amendment 5 - Defense Health Agency (DHA) J-9 inTRANSITION OUTREACH CALL CENTER AND TRANSITIONAL SUPPORT PROGRAMS SUPPORT SERVICES
Solicitation number
CJB-21-1111
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Solicitation W81XWH21R0033 (Amendment 5) 20 May 21.pdf PDF
ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 5.docx DOCX document
Solicitation W81XWH21R0033 (Amendment 4) 19 May 21.pdf PDF
Solicitation W81XWH-21-R-0033 (Amendment 3) 17 May 21.pdf PDF
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ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 1.docx DOCX document
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ATTACHMENT 3 - Call Volume Pricing Matrix Pricing Sheet.xlsx XLSX spreadsheet
ATTACHMENT 14 - DHA-PI 6490.01 - inTransition Program Change 1.pdf PDF
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Attachment 12 - Call Volume Pricing Matrix

The contractor shall invoice each month based on the actual total call volume for that month utitlizing the total "agreed to" proposed Tiered Pricing Schedule below:

CLIN 0002

TIER I - TRIAGE SUPPORT

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $

TIER II - INTAKE COACHING SUPPORT

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - FOLLOW-UP CARE and IN-TRANSITION COACHING

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - IN-TRANSITION OUTBOUND MODEL

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR PRICE PER CALL

UNREACHABLE CALLS / TEXT MESSAGES

1 – 20,000 Monthly Calls $

20,001 – 50,000 Monthly Calls $

>50,001 Monthly Calls $

CLIN 1002

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $

TIER II - INTAKE COACHING SUPPORT

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - FOLLOW-UP CARE and IN-TRANSITION COACHING

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - IN-TRANSITION OUTBOUND MODEL

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR PRICE PER CALL

UNREACHABLE CALLS / TEXT MESSAGES

1 – 20,000 Monthly Calls $

20,001 – 50,000 Monthly Calls $

>50,001 Monthly Calls $

CLIN 2002

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $

TIER II - INTAKE COACHING SUPPORT

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - FOLLOW-UP CARE and IN-TRANSITION COACHING

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - IN-TRANSITION OUTBOUND MODEL

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR PRICE PER CALL

UNREACHABLE CALLS / TEXT MESSAGES

1 – 20,000 Monthly Calls $

20,001 – 50,000 Monthly Calls $

>50,001 Monthly Calls $

CLIN 3002

PRICE PER CALL
1-4,000 Monthly Calls$22.08
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $

TIER II - INTAKE COACHING SUPPORT

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - FOLLOW-UP CARE and IN-TRANSITION COACHING

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - IN-TRANSITION OUTBOUND MODEL

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$
TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FORPRICE PER CALL

UNREACHABLE CALLS / TEXT MESSAGES

1 – 20,000 Monthly Calls $

20,001 – 50,000 Monthly Calls $

>50,001 Monthly Calls $

CLIN 4002 /5002 (OP4 and Transition Out)

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $

TIER II - INTAKE COACHING SUPPORT

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - FOLLOW-UP CARE and IN-TRANSITION COACHING

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - IN-TRANSITION OUTBOUND MODEL

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR PRICE PER CALL

UNREACHABLE CALLS / TEXT MESSAGES

1 – 20,000 Monthly Calls $

20,001 – 50,000 Monthly Calls $

>50,001 Monthly Calls $

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