ATTACHMENT 3 - Call Volume Pricing Matrix Pricing Sheet_AMENDMENT 5.xlsx

XLSX spreadsheet 15 KB Posted May 20, 2021

Attached to: Amendment 5 - Defense Health Agency (DHA) J-9 inTRANSITION OUTREACH CALL CENTER AND TRANSITIONAL SUPPORT PROGRAMS SUPPORT SERVICES
Solicitation number: CJB-21-1111
Issued by: Department of the Army Medical Command

View the file

Other files

File	Type	Posted
Solicitation W81XWH21R0033 (Amendment 5) 20 May 21.pdf	PDF	May 20, 2021
ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 5.docx	DOCX document	May 20, 2021
Solicitation W81XWH21R0033 (Amendment 4) 19 May 21.pdf	PDF	May 20, 2021
Solicitation W81XWH-21-R-0033 (Amendment 3) 17 May 21.pdf	PDF	May 17, 2021
Solicitation (Amendment 2) W81XWH21R0033 (5 May 21).pdf	PDF	May 5, 2021
Contractor Questions with Government Responses (RFP W81WXH21R0033) - RFP Amendment 2.xlsx	XLSX spreadsheet	May 5, 2021
ATTACHMENT 5 - Draft Quality Assurance Surveillance Plan - QASP RFP Amendment 2.doc	DOC document	May 5, 2021
Solicitation (Amendment 1) - W81XWH21R0033 (21 Apr 21).pdf	PDF	Apr 21, 2021
ATTACHMENT 3 - Call Volume Pricing Matrix Pricing Sheet_AMENDMENT 1.xlsx	XLSX spreadsheet	Apr 21, 2021
ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 1.docx	DOCX document	Apr 21, 2021
ATTACHMENT 4 - Organizational Conflict of Interest Certification.docx	DOCX document	Apr 15, 2021
ATTACHMENT 8 - Small Business Participation Plan Format.docx	DOCX document	Apr 15, 2021
ATTACHMENT 3 - Call Volume Pricing Matrix Pricing Sheet.xlsx	XLSX spreadsheet	Apr 15, 2021
ATTACHMENT 14 - DHA-PI 6490.01 - inTransition Program Change 1.pdf	PDF	Apr 15, 2021
ATTACHMENT 2 - inTransition Performance Measures.xlsx	XLSX spreadsheet	Apr 15, 2021
ATTACHMENT 9 - DoDI 6490.10.pdf	PDF	Apr 15, 2021
ATTACHMENT 7 - GFE GFP GFI Listing.docx	DOCX document	Apr 15, 2021
ATTACHMENT 11 - Executive Action Joint Fact Sheet.pdf	PDF	Apr 15, 2021
ATTACHMENT 12 - Call Volume Pricing Matrix.docx	DOCX document	Apr 15, 2021
ATTACHMENT 5 - Draft Quality Assurance Surveillance Plan - QASP.doc	DOC document	Apr 15, 2021
ATTACHMENT 6 - Access to PHCoE Network DoD IT Systems.rtf	RTF text file	Apr 15, 2021
ATTACHMENT 10 - Executive Order 13625.pdf	PDF	Apr 15, 2021
Solicitation W81XWH-21-R-0033 (15 May 21).pdf	PDF	Apr 15, 2021
ATTACHMENT 13 - Pricing Sheet Labor.xls	XLS spreadsheet	Apr 15, 2021
ATTACHMENT 1 - Non Disclosure Non Use Agreement.docx	DOCX document	Apr 15, 2021

Show all 25

On GovTribe

Work with this file

Download the original file
Contacts named in this file
Similar government files
Ask GovTribe AI about this file

Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

Sheet1 CLIN Description Quantity Unit of Issue Total Price (Based on Estimated Monthly LOE X the total # of months in the POP; i.e. 12 months for base, 12 months for OP1-OP3, 11 months for OP4, and 1 month for OP5)

Sowers, Alana M CIV USARMY MEDCOM USAMRAA: Sowers, Alana M CIV USARMY MEDCOM USAMRAA:

Base Period

0002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Outbound – Automatic Enrollment; Contact Made
Tiered Monthly Pricing	Price Per Call

1 - 2,500 Monthly Calls $

2,501 - 5,000 Monthly Calls $

> 5,000 Monthly Calls $

Tier II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications
Tiered Monthly Pricing	Price Per Call

1 - 5,000 Monthly Calls $

5,001 - 10,000 Monthly Calls $

> 10,000 Monthly Calls $

Tier III - Outbound - Coaching and All Other Follow Ups
Tiered Monthly Pricing	Price Per Call

1 - 3,000 Monthly Calls $

3,001 - 6,000 Monthly Calls $

> 6,000 Monthly Calls $

Tier IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls
Monthly Pricing	Price Per Call

Monthly Calls (regardless of monthly volume) $

TIER V – Inbound – Non-coaching

Monthly Pricing Price Per Call

Monthly Calls (regardless of monthly volume) $

Option Period 1
1002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Outbound – Automatic Enrollment; Contact Made
Tiered Monthly Pricing	Price Per Call
1 - 2,500 Monthly Calls	$

2,501 - 5,000 Monthly Calls	$
> 5,000 Monthly Calls	$
Tier II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications
Tiered Monthly Pricing	Price Per Call
1 - 5,000 Monthly Calls	$
5,001 - 10,000 Monthly Calls	$
> 10,000 Monthly Calls	$
Tier III - Outbound - Coaching and All Other Follow Ups
Tiered Monthly Pricing	Price Per Call
1 - 3,000 Monthly Calls	$
3,001 - 6,000 Monthly Calls	$
> 6,000 Monthly Calls	$
Tier IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls
Monthly Pricing	Price Per Call
Monthly Calls (regardless of monthly volume)	$
TIER V – Inbound – Non-Coaching

Monthly Pricing Price Per Call

Monthly Calls (regardless of monthly volume) $

Option Period 2

2002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Outbound – Automatic Enrollment; Contact Made

	Tiered Monthly Pricing	Price Per Call
	1 - 2,500 Monthly Calls	$
	2,501 - 5,000 Monthly Calls	$
	> 5,000 Monthly Calls	$
	Tier II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications
	Tiered Monthly Pricing	Price Per Call
	1 - 5,000 Monthly Calls	$
	5,001 - 10,000 Monthly Calls	$
	> 10,000 Monthly Calls	$
	Tier III - Outbound - Coaching and All Other Follow Ups
	Tiered Monthly Pricing	Price Per Call
	1 - 3,000 Monthly Calls	$
	3,001 - 6,000 Monthly Calls	$
	> 6,000 Monthly Calls	$
	Tier IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls
	Monthly Pricing	Price Per Call
	Monthly Calls (regardless of monthly volume)	$
	TIER V – Inbound – Non-Coaching
	Monthly Pricing	Price Per Call
	Monthly Calls (regardless of monthly volume)	$
Option Period 3
3002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

	Tier I Outbound – Automatic Enrollment; Contact Made
	Tiered Monthly Pricing	Price Per Call
	1 - 2,500 Monthly Calls	$
	2,501 - 5,000 Monthly Calls	$
	> 5,000 Monthly Calls	$
	Tier II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications
	Tiered Monthly Pricing	Price Per Call
	1 - 5,000 Monthly Calls	$
	5,001 - 10,000 Monthly Calls	$
	> 10,000 Monthly Calls	$
	Tier III - Outbound - Coaching and All Other Follow Ups
	Tiered Monthly Pricing	Price Per Call
	1 - 3,000 Monthly Calls	$
	3,001 - 6,000 Monthly Calls	$
	> 6,000 Monthly Calls	$
	Tier IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls
	Monthly Pricing	Price Per Call
	Monthly Calls (regardless of monthly volume)	$
	TIER V – Inbound – Non-Coaching
	Monthly Pricing	Price Per Call
	Monthly Calls (regardless of monthly volume)	$
Option Period 4 and Transition Out
	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
CLIN 4002 /5002 (OP4 and Transition Out)
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Outbound – Automatic Enrollment; Contact Made
Tiered Monthly Pricing	Price Per Call
1 - 2,500 Monthly Calls	$
2,501 - 5,000 Monthly Calls	$
> 5,000 Monthly Calls	$
Tier II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

Tiered Monthly Pricing	Price Per Call
1 - 5,000 Monthly Calls	$
5,001 - 10,000 Monthly Calls	$
> 10,000 Monthly Calls	$
Tier III - Outbound - Coaching and All Other Follow Ups

Tiered Monthly Pricing	Price Per Call
1 - 3,000 Monthly Calls	$
3,001 - 6,000 Monthly Calls	$
> 6,000 Monthly Calls	$
Tier IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

Monthly Pricing	Price Per Call
Monthly Calls (regardless of monthly volume)	$
TIER V – Inbound – Non-Coaching
Monthly Pricing	Price Per Call
Monthly Calls (regardless of monthly volume)	$

Attachment 3 Call Volume Matrix Pricing Sheet

File details come from the government source that posted it. Updated May 20, 2021.