ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 1.docx

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Amendment 5 - Defense Health Agency (DHA) J-9 inTRANSITION OUTREACH CALL CENTER AND TRANSITIONAL SUPPORT PROGRAMS SUPPORT SERVICES
Solicitation number
CJB-21-1111
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ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 5.docx DOCX document
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Attachment 12 - Call Volume Pricing Matrix

The contractor shall invoice each month based on the actual total call volume for that month utilizing the total "agreed to" proposed Tiered Pricing Schedule below:

CLIN 0002

TIER I - Outbound – Automatic Enrollment; Contact Made

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $ TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V –Inbound – Non-Coaching

PRICE PER CALL

1 – 20,000 Monthly Calls$
20,001 – 50,000 Monthly Calls$
>50,001 Monthly Calls$

CLIN 1002

TIER I - Outbound – Automatic Enrollment; Contact Made

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $ TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V –Inbound – Non-Coaching

PRICE PER CALL

1 – 20,000 Monthly Calls$
20,001 – 50,000 Monthly Calls$
>50,001 Monthly Calls$

CLIN 2002

TIER I - Outbound – Automatic Enrollment; Contact Made

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $ TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V –Inbound – Non-Coaching

PRICE PER CALL

1 – 20,000 Monthly Calls$
20,001 – 50,000 Monthly Calls$
>50,001 Monthly Calls$

CLIN 3002

TIER I - Outbound – Automatic Enrollment; Contact Made

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $ TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V –Inbound – Non-Coaching

PRICE PER CALL

1 – 20,000 Monthly Calls$
20,001 – 50,000 Monthly Calls$
>50,001 Monthly Calls$

CLIN 4002/5002 (OP4 and Transition Out) TIER I - Outbound – Automatic Enrollment; Contact Made

PRICE PER CALL
1-4,000 Monthly Calls$
4,001 - 10,000 Monthly Calls$

>10,001 Monthly Calls $ TIER II - Outbound – Automatic Enrollment or Follow Up – Contact Not Made OR Digital Communications

PRICE PER CALL
1-2,500 Monthly Calls$
2,501 - 5,000 Monthly Calls$
> 5,001 Monthly Calls$

TIER III - Outbound - Coaching and All Other Follow Ups

PRICE PER CALL

1-7,000 Monthly Calls$
7,001 to 105,000 Monthly Calls$
> 105,001 Monthly Calls$

TIER IV - Inbound – Inbound Coaching Referrals and Inbound Coaching Calls

PRICE PER CALL

1- 20,000 Monthly Calls$
20,001 - 50,000 Monthly Calls$
> 50,001 Monthly Calls$

TIER V –Inbound – Non-Coaching

PRICE PER CALL

1 – 20,000 Monthly Calls$
20,001 – 50,000 Monthly Calls$
>50,001 Monthly Calls$

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