ATTACHMENT 3 - Call Volume Pricing Matrix Pricing Sheet.xlsx

XLSX spreadsheet 14 KB Posted Apr 15, 2021

Attached to: Amendment 5 - Defense Health Agency (DHA) J-9 inTRANSITION OUTREACH CALL CENTER AND TRANSITIONAL SUPPORT PROGRAMS SUPPORT SERVICES
Solicitation number: CJB-21-1111
Issued by: Department of the Army Medical Command

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Other files

File	Type	Posted
ATTACHMENT 3 - Call Volume Pricing Matrix Pricing Sheet_AMENDMENT 5.xlsx	XLSX spreadsheet	May 20, 2021
Solicitation W81XWH21R0033 (Amendment 5) 20 May 21.pdf	PDF	May 20, 2021
ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 5.docx	DOCX document	May 20, 2021
Solicitation W81XWH21R0033 (Amendment 4) 19 May 21.pdf	PDF	May 20, 2021
Solicitation W81XWH-21-R-0033 (Amendment 3) 17 May 21.pdf	PDF	May 17, 2021
Solicitation (Amendment 2) W81XWH21R0033 (5 May 21).pdf	PDF	May 5, 2021
Contractor Questions with Government Responses (RFP W81WXH21R0033) - RFP Amendment 2.xlsx	XLSX spreadsheet	May 5, 2021
ATTACHMENT 5 - Draft Quality Assurance Surveillance Plan - QASP RFP Amendment 2.doc	DOC document	May 5, 2021
Solicitation (Amendment 1) - W81XWH21R0033 (21 Apr 21).pdf	PDF	Apr 21, 2021
ATTACHMENT 3 - Call Volume Pricing Matrix Pricing Sheet_AMENDMENT 1.xlsx	XLSX spreadsheet	Apr 21, 2021
ATTACHMENT 12 - Call Volume Pricing Matrix_AMENDMENT 1.docx	DOCX document	Apr 21, 2021
ATTACHMENT 4 - Organizational Conflict of Interest Certification.docx	DOCX document	Apr 15, 2021
ATTACHMENT 8 - Small Business Participation Plan Format.docx	DOCX document	Apr 15, 2021
ATTACHMENT 14 - DHA-PI 6490.01 - inTransition Program Change 1.pdf	PDF	Apr 15, 2021
ATTACHMENT 2 - inTransition Performance Measures.xlsx	XLSX spreadsheet	Apr 15, 2021
ATTACHMENT 9 - DoDI 6490.10.pdf	PDF	Apr 15, 2021
ATTACHMENT 7 - GFE GFP GFI Listing.docx	DOCX document	Apr 15, 2021
ATTACHMENT 11 - Executive Action Joint Fact Sheet.pdf	PDF	Apr 15, 2021
ATTACHMENT 12 - Call Volume Pricing Matrix.docx	DOCX document	Apr 15, 2021
ATTACHMENT 5 - Draft Quality Assurance Surveillance Plan - QASP.doc	DOC document	Apr 15, 2021
ATTACHMENT 6 - Access to PHCoE Network DoD IT Systems.rtf	RTF text file	Apr 15, 2021
ATTACHMENT 10 - Executive Order 13625.pdf	PDF	Apr 15, 2021
Solicitation W81XWH-21-R-0033 (15 May 21).pdf	PDF	Apr 15, 2021
ATTACHMENT 13 - Pricing Sheet Labor.xls	XLS spreadsheet	Apr 15, 2021
ATTACHMENT 1 - Non Disclosure Non Use Agreement.docx	DOCX document	Apr 15, 2021

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Sheet1 CLIN Description Quantity Unit of Issue Total Price (Based on Estimated Monthly LOE X the total # of months in the POP; i.e. 10 months for base, 12 months for OP1-OP3, and 11 months for OP4)

Base Period

0002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Triage Support
Tiered Monthly Pricing	Price Per Call

1 - 4,000 Calls $

4,001 - 10,000 Calls $

> 10,000 Calls $

Tier II - Intake Coaching Support
Tiered Montly Pricing	Price Per Call

1-2,500 Monthly Calls $

2,501 - 5,000 Monthly Calls $

> 5,000 Monthly Calls $

Tier III - Follow-up Care and inTransition Coaching
Tiered Monthly Pricing	Price Per Call

1 - 7,000 Monthly Calls $

7,001 - 105,000 Monthly Calls $

> 105,000 Monthly Calls $

Tier IV - In-Transition Outbound Model
Tiered Monthly Pricing	Price Per Call

1 - 20,000 Monthly Calls $

20,001 - 50,000 Monthly Calls $

> 50,000 Monthly Calls	$
TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR UNREACHABLE CALLS / TEXT MESSAGES

Tiered Monthly Pricing Price Per Call

1 - 20,000 Monthly Calls $

20,001 - 50,000 Monthly Calls $

> 50,000 Monthly Calls $

Option Period 1
1002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Triage Support
Tiered Monthly Pricing	Price Per Call
1 - 4,000 Monthly Calls	$

4,001 - 10,000 Monthly Calls	$
> 10,000 Monthly Calls	$
Tier II - Intake Coaching Support
Tiered Monthly Pricing	Price Per Call
1-2,500 Monthly Calls	$
2,501 - 5,000 Monthly Calls	$
> 5,000 Monthly Calls	$
Tier III - Follow-up Care and inTransition Coaching
Tiered Monthly Pricing	Price Per Call
1 - 7,000 Monthly Calls	$
7,001 - 105,000 Monthly Calls	$
> 105,000 Monthly Calls	$
Tier IV - In-Transition Outbound Model
Tiered Monthly Pricing	Price Per Call
1 - 20,000 Monthly Calls	$
20,001 - 50,000 Monthly Calls	$
> 50,000 Monthly Calls	$
TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR UNREACHABLE CALLS / TEXT MESSAGES

Tiered Monthly Pricing Price Per Call

1 - 20,000 Monthly Calls $

20,001 - 50,000 Monthly Calls $

> 50,000 Monthly Calls $

Option Period 2

2002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Triage Support

	Tiered Monthly Pricing	Price Per Call
	1 - 4,000 Monthly Calls	$
	4,001 - 10,000 Monthly Calls	$
	> 10,000 Monthly Calls	$
	Tier II - Intake Coaching Support
	Tiered Monthly Pricing	Price Per Call
	1-2,500 Monthly Calls	$
	2,501 - 5,000 Monthly Calls	$
	> 5,000 Monthly Calls	$
	Tier III - Follow-up Care and inTransition Coaching
	Tiered Monthly Pricing	Price Per Call
	1 - 7,000 Monthly Calls	$
	7,001 - 105,000 Monthly Calls	$
	> 105,000 Monthly Calls	$
	Tier IV - In-Transition Outbound Model
	Tiered Monthly Pricing	Price Per Call
	1 - 20,000 Monthly Calls	$
	20,001 - 50,000 Monthly Calls	$
	> 50,000 Monthly Calls	$
	TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR UNREACHABLE CALLS / TEXT MESSAGES
	Tiered Monthly Pricing	Price Per Call
	1 - 20,000 Monthly Calls	$
	20,001 - 50,000 Monthly Calls	$
	> 50,000 Monthly Calls	$
Option Period 3
3002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

	Tier I Triage Support
	Tiered Monthly Pricing	Price Per Call
	1 - 4,000 Monthly Calls	$
	4,001 - 10,000 Monthly Calls	$
	> 10,000 Monthly Calls	$
	Tier II - Intake Coaching Support
	Tiered Montly Pricing	Price Per Call
	1-2,500 Monthly Calls	$
	2,501 - 5,000 Monthly Calls	$
	> 5,000 Monthly Calls	$
	Tier III - Follow-up Care and inTransition Coaching
	Tiered Monthly Pricing	Price Per Call
	1 - 7,000 Monthly Calls	$
	7,001 - 105,000 Monthly Calls	$
	> 105,000 Monthly Calls	$
	Tier IV - In-Transition Outbound Model
	Tiered Monthly Pricing	Price Per Call
	1 - 20,000 Monthly Calls	$
	20,001 - 50,000 Monthly Calls	$
	> 50,000 Monthly Calls	$
	TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR UNREACHABLE CALLS / TEXT MESSAGES
	Tiered Monthly Pricing	Price Per Call
	1 - 20,000 Monthly Calls	$
	20,001 - 50,000 Monthly Calls	$
	> 50,000 Monthly Calls	$
Option Period 4 and Transition Out
	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
CLIN 4002 /5002 (OP4 and Transition Out)
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Triage Support
Tiered Monthly Pricing	Price Per Call
1 - 4,000 Monthly Calls	$
4,001 - 10,000 Monthly Calls	$
> 10,000 Monthly Calls	$
Tier II - Intake Coaching Support

Tiered Montly Pricing	Price Per Call
1-2,500 Monthly Calls	$
2,501 - 5,000 Monthly Calls	$
> 5,000 Monthly Calls	$
Tier III - Follow-up Care and inTransition Coaching

Tiered Monthly Pricing	Price Per Call
1 - 7,000 Monthly Calls	$
7,001 - 105,000 Monthly Calls	$
> 105,000 Monthly Calls	$
Tier IV - In-Transition Outbound Model

Tiered Monthly Pricing	Price Per Call
1 - 20,000 Monthy Calls	$
20,001 - 50,000 Monthly Calls	$
> 50,000 Monthly Calls	$
TIER V – IN-TRANSITION OUTBOUND MODEL INITIAL VOICEMAILS FOR UNREACHABLE CALLS / TEXT MESSAGES
Tiered Monthly Pricing	Price Per Call
1 - 20,000 Monthly Calls	$
20,001 - 50,000 Monthly Calls	$
> 50,000 Monthly Calls	$

Attachment 3 Call Volume Matrix Pricing Sheet

Sheet2

Sheet3

File details come from the government source that posted it. Updated Apr 15, 2021.