J.05_MPA Maintenance PWS_04.09.25.A0002.pdf

U.S. Department of Homeland Security U.S. Customs and Border Protection

Performance Work Statement For

Air and Marine Operations Maritime Patrol Aircraft Program Management Office

MARITIME PATROL AIRCRAFT MAINTENANCE

AND LOGISTICAL SERVICES

Rev 1

Table of Contents

C.1PERFORMANCE WORK STATEMENT (PWS) .................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.1GENERAL ........................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.1.1BACKGROUND ...................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.1.2INTRODUCTION ..................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.1.3OBJECTIVES .......................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.1.4APPLICABLE DOCUMENTS, INSTRUCTIONS, NOTICES, AND AIRCRAFT REGULATIONS

............................................................................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2PROGRAM MANAGEMENT (PM) ...................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.1OBJECTIVES .......................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.2ORGANIZATIONAL AND WORK BREAKDOWN STRUCTURE (WBS) ..... ERROR! NO BOOKMARK

NAME GIVEN.

C.1.2.3PROGRAM COMMUNICATIONS ........................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.4FINANCIAL MANAGEMENT ................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.5RISK MANAGEMENT ............................................................. ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.6QUALITY ASSURANCE SURVEILLANCE PLAN ................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.7QUALITY CONTROL .............................................................. ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.8GOVERNMENT FURNISHED EQUIPMENT (GFE), PROPERTY (GFP) AND INFORMATION

(GFI) .................................................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.9CONTRACTOR FURNISHED PROPERTY/ INFORMATION/ EQUIPMENT ................ ERROR! NO

BOOKMARK NAME GIVEN.

C.1.2.10OFFICE AND WAREHOUSE SPACE ................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.11VENDOR MANAGEMENT .................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.12ENGINEERING SERVICES .................................................. ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.13DEFICIENCY REPORTING .................................................. ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.14TECHNICAL DIRECTION LETTERS .................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.15 CONFIGURATION MANAGEMENT .................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.16AIRCRAFT MAINTENANCE MANAGEMENT SYSTEMS AND INFORMATION SYSTEMS

............................................................................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.17DOCUMENT MANAGEMENT ............................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.18DOCUMENT PROCESSES .................................................. ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.19PROGRAM MANAGEMENT REVIEWS (PMRS) .................. ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.20STAFFING ............................................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.21KEY PERSONNEL ................................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.22TRAVEL ................................................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.23TRAINING AND CERTIFICATION REQUIREMENTS ............ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.24CONTRACTOR PERFORMANCE ASSESSMENT REPORT SYSTEM ... ERROR! NO BOOKMARK

NAME GIVEN.

C.1.2.25SECURITY ............................................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.26ENVIRONMENTAL, SAFETY AND HEALTH ........................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.27CONTRACT DATA REQUIREMENTS LIST (CDRLS) .......... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.28POST AWARD ...................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.29TRANSITION-IN / STARTUP ................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.30TRANSITION-OUT ................................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.31ACCESS FOR GOVERNMENT REPRESENTATIVES ........ ERROR! NO BOOKMARK NAME GIVEN.

C.1.2.32 RESPONSIBILITY AND LIABILITY FOR GOVERNMENT PROPERTY .. ERROR! NO BOOKMARK

NAME GIVEN.

C.1.3 SITE MAINTENANCE (O-LEVEL) ..................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.1OBJECTIVES .......................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.2AIRCRAFT MAINTENANCE AND SERVICING ...................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.3AVIATION FUEL AND POL MANAGEMENT PROGRAM ....... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.4AIRCRAFT GROUND SUPPORT EQUIPMENT ..................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.5CORROSION CONTROL PROGRAM .................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.6AVIONICS ............................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.7 ENGINE AND PROPELLERS ................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.8SURVIVAL EQUIPMENT ........................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.9SITE SUPPLY ......................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.10FOREIGN OBJECT DEBRIS (FOD) ...................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.11CANNIBALIZATION .............................................................. ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.12CRASH DAMAGE AIRCRAFT SUPPORT ............................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.13TRANSIENT AIRCRAFT MAINTENANCE SUPPORT ......... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.14AIRCRAFT LOGS AND RECORD KEEPING........................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.15TECHNICAL LIBRARY .......................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.16UNIFORMS ........................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.3.17 OFF-SITE MAINTENANCE/DETACHMENTS .................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.4 MATERIAL MANAGEMENT/INVENTORY CONTROL POINT . ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.1OBJECTIVES .......................................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.2INVENTORY CONTROL ......................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.3INVENTORY CONTROL POINT ............................................. ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.4PURCHASING CLASSIFICATIONS (INTEGRATED LOGISTICS SUPPORT) ..... ERROR! NO BOOKMARK

NAME GIVEN.

C.1.4.5INVENTORY ANALYSIS ......................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.6OBSOLESCENCE MANAGEMENT ........................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.7SUPPORT AND TEST EQUIPMENT INVENTORY ................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.8CALIBRATION PROGRAM ..................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.9ANNUAL INVENTORY ............................................................ ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.10DETACHMENT SITE PACKUP INVENTORY ....................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.11SPECIAL INVENTORIES ...................................................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.12EXCESS INVENTORY MANAGEMENT ............................... ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.13GOVERNMENT PROVIDED SUPPORT VENDORS ............ ERROR! NO BOOKMARK NAME GIVEN.

C.1.4.14 IN-HOUSE REPAIR (IHR) .................................................... ERROR! NO BOOKMARK NAME GIVEN.

Change Log

Description of Change Date Revision Solicitation Q&A Updates 09APR25 1

C.1 PERFORMANCE WORK STATEMENT (PWS)

C.1.1 GENERAL

C.1.1.1 BACKGROUND

As a component of the United States (U.S.) Department of Homeland Security (DHS), Customs and Border Protection (CBP) Air and Marine Operations (AMO) is responsible for protecting our Nations’ borders to prevent terrorists and terrorist weapons from entering the U.S.; apprehending individuals attempting to enter the U.S. illegally; and stemming the flow of drugs and other contraband while facilitating the flow of legitimate trade and travel. CBP AMO accomplishes this mission through the application of advanced aeronautical and maritime capabilities and the employment of uniquely skilled federal law enforcement agents and supporting personnel.

During aviation enforcement, AMO utilizes a fleet of Maritime Patrol Aircraft (MPA) to accomplish its core competencies of interdiction, investigation, domain awareness and contingency operations and national tasking. To keep this aviation fleet operational, AMO requires continuous aviation maintenance and logistics support services at its various operating sites within Continental United States (CONUS) and Outside the Continental United States (OCONUS).

C.1.1.2 INTRODUCTION

This contract encompasses aircraft maintenance and logistics support at the Organizational

(O) and Intermediate (I) levels necessary to guarantee that the Government has the numbers and types of properly configured aircraft available where and when required to meet operational commitments. The Government aircraft are assigned on a permanent basis at Aviation Operational Sites (AOS) however, tasks will also be required on a concurrent and temporary basis at detachments and forward operating locations, both in CONUS and OCONUS locations. CBP has infrequent special operational assignments and supports other government agencies in other world locations that will be coordinated with the Contractor.

MPA are being operated as Public Use Aircraft as defined by Title 14 of the Code of Federal Regulations (14 CFR) and 49 U.S.C. 40102(a)(41). FAA regulations and policies will be followed in accordance with CBP Aviation Operation Handbook (AOH) Section 3. CBP must continue to comply with certain general operating rules, including those applicable to all aircraft in the National Airspace Systems (NAS).

The Contractor shall maintain the aircraft airworthiness certificate by complying with stated operation and maintenance documents. The contractor has responsibility for maintaining the aircraft in an airworthy condition, including compliance with FAA Airworthiness Directives (AD), and DoD Airworthiness Directives. This includes maintenance planning, obtaining replacement parts, and scheduling the aircraft for maintenance. Regardless of regulatory requirements, safety is paramount and the contractor in partner with CBP will enhance the safety of operations.

The MPA fleet currently consists of long range, high-endurance, all-weather, multi-engine turbo-prop aircraft. The aircraft are modified and equipped with state-of-the-art, highly sophisticated sensor equipment, i.e., radar, electro-optical and infrared (EO/IR) detecting systems designed to facilitate smuggling detection, interdiction, tracking and apprehension.

See Appendix 1.7.6 and 1.7.7 for types of aircraft by location, representative flight hours, and facilities operational hours. Hours of operation will vary by site. Contractor can expect to work a combination of day, night, shift, and weekend hours as needed.

The Contractor will be required to fly on the aircraft as part of the crew to and from detachment (CONUS and OCONUS) locations and during maintenance flight checks for the purpose of conducting maintenance activities, flight checks, and provide troubleshooting that cannot be completed on the ground.

The purpose of the maintenance contract is to ensure aircraft are ready and capable of meeting mission requirements.

C.1.1.3 OBJECTIVES

The Contractor shall conduct Organizational (O) and Intermediate (I) level maintenance and aircraft logistics support through a Material Management/Inventory Control Point. These requirements are applicable to all aircraft, aircraft systems and subsystems (including but not limited to engines, propellers, avionics, environmental, hydraulic, electrical, etc.), aircrew systems, Support Equipment (SE), Ground Support Equipment (GSE), and tooling.

The Contractor shall maintain a level of aircraft availability in a mission capable configuration, to meet or exceed CBP AMO annual flight hour requirements when and where needed to satisfy CBP AMO requirements, surge capacity, or to meet other mission requirements while:

Ensuring strict adherence to quality and safety.

Conducting data collection and analytics to improve efficiency, effectiveness, quality, and safety.

The Contractor shall implement material sustainment measurements (Reliability, Availability, Maintainability, and ownership Cost) to conduct material analysis to identify and mitigate readiness degraders, which directly impact Mission Capability while:

Maximizing efficient repair of aeronautical equipment and material.

Minimizing the degradation of material through planned maintenance.

The Contractor shall support execution of the CBP MPA preservations or retirements by:

Conducting aircraft preservation procedures.

Removing and storing aircraft systems and equipment.

C.1.1.4 APPLICABLE DOCUMENTS, INSTRUCTIONS, NOTICES, AND AIRCRAFT

REGULATIONS

The Contractor shall maintain CBP aircraft in accordance with 14 CFR, Department of Defense (DOD) Manuals/Directives/Instructions/Regulations and Original Equipment Manufacturer (OEM) specifications, as listed in the Appendix 1.7.6 and Appendix 1.7.7, and any other referenced aviation, aircraft, and safety regulation. Not all manuals/directives/instructions/regulations and OEM specifications are listed.

CBP will provide all applicable technical manuals, forms, publications, bulletins, directives, specifications, standards, and CBP Standard Operating Procedures (SOPs) currently used or known by the Government (CBP does not own or maintain technical manuals, forms, publications, bulletins, directives, specifications, and standards).

The Contractor shall be responsible for maintaining and obtaining regulations outside of those provided by the Government. When a maintenance or technical publication provided by the Government via a Technical Library is subsequently revised, supplemented, replaced, or rescinded, the Contractor shall be required to comply with the update. It is the Contractor’s responsibility to obtain updates to all applicable regulations. Any conflicts or discrepancies between any referenced documentation shall be referred to the Contracting Officer’s Representative (COR) for resolution.

The Contractor shall obtain all documents, instructions, notices, and aircraft regulations that are not provided by the government necessary to maintain the aircraft in accordance with bulletins and manuals.

The Contractor shall obtain and maintain subscription agreements with all related vendors to make certain they have the latest documents available.

The Contractor shall produce Standard Operating Procedures (SOP) using established CBP processes and SOPs that encompass maintenance (scheduled and unscheduled), material management, in-house repair, ground support equipment, and forward deployed aircraft support.

The Contractor shall produce SOPs that are applicable to both P-3 and DHC-8 where feasible, as determined by the COR.

The Contractor shall submit tailored SOPs to the COR for review and approval before the end of the transition period. Once signed, the procedures shall be reviewed annually by the Contractor and updated accordingly.

At times, to gain efficiencies, the Contractor may need to deviate from approved technical service maintenance procedures (e.g., replacing an entire assembly instead of repairing a component of the assembly). The Contractor shall request such deviations through the Designated Agency Representative (DAR) with approval by the COR.

CBP reserves the right to deviate from criteria established by the approved technical service maintenance procedures. The COR will notify the Contractor, in writing, of deviations to the approved maintenance requirements. Due to frequent changes to Documents and Directives, it is expected and required that the most current versions shall be used.

C.1.2 PROGRAM MANAGEMENT (PM)

C.1.2.1 OBJECTIVES

The Contractor shall provide Program Management (PM) oversight for the life of the contract so the CBP Maritime Patrol Aircraft Program Management Office (MPA PMO) and the Contractor can successfully prioritize, coordinate, monitor, and programmatically manage this contract as an integrated solution. CBP, in conjunction with the Contractor, must establish a coordinated and successful partnership that fulfills the CBP mission and the contract.

The Contractor shall develop and submit to the COR for review a Program Management Plan (PMP) (A001) identifying the organization and procedures used to fulfill the requirements of this PWS. The Contractor’s PMP shall depict the organizational structure, the assignment of functions, duties, responsibilities, the procedures and policies, and the reporting requirements that are established for completing the activities assigned under this PWS. The PMP will be reviewed and approved by the COR.

The main objectives for Contractor Program Management are:

(a) To have available an operationally safe, well-maintained, airworthy, effective, and efficient fleet of aircraft following original equipment manufacturer (OEM), Department of Defense (DoD), and federal regulation requirements, while improving cost effectiveness, efficiency, and responsiveness of the associated logistics and maintenance program.

Ensure aircraft are ready and capable of meeting all mission requirements.

(b) Provide timely and effective aircraft maintenance and logistics support per CBP standards to meet operational requirements with airworthy, fully mission-capable aircraft.

(c) Make informed, timely decisions and actions for both scheduled and unscheduled maintenance.

(d) Achieve program excellence by delivering on-time performance, quality deliverables, and continuous improvement through effective management.

(e) Improve the integration of cost and schedule reporting consistent with good, disciplined program management.

(f) Maintain a highly skilled staff that meet all personnel training and certification requirements (Appendix 1.7.3 Regulations, Training, Certifications)

C.1.2.2 ORGANIZATIONAL AND WORK BREAKDOWN STRUCTURE (WBS)

Contractor’s Organizational Structure

The Contractor shall provide a Program Manager (PM) and Deputy PM who represent a direct recurring interface between the Contractor and CBP. The Contractor shall provide efficient management and administration of all work.

The Contractor shall employ a program management structure that results in efficient execution of the work, responsiveness to task requirements and the capability to report on the status of work performed.

All Contractor program management personnel considered direct reports shall be classified as key personnel, see Key Personnel Section C.1.2.21. The Contractor shall annotate Key Personnel in the monthly Personnel Report, (A019).

The Contractor’s staffing levels must consider facility operating hours, shift coverage, as well as mission coverage for deployments.

The Contractor shall obtain written approval from the CO, COR or DAR via signed overtime (OT) notification form (CBPAVP-P3-064) prior to proceeding with overtime hours.

Emergency OT may be approved by the CO, COR or DAR via telephone or email but shall be followed up as soon as practical with signed OT notification forms.

The Contractor shall ensure final OT hours on the OT notification form are consistent with the monthly OT report (A020).

Work Breakdown Structure (WBS)

The Contractor shall develop and submit a WBS and WBS Dictionary based on the Contractor proposed structural view of this PWS NLT 90 days after Period of Performance (PoP) start (A018).

The Contractor shall include detailed elements and definitions necessary to produce a schedule of tasks and milestones. WBS shall be reported at Level 3, at a minimum, to provide an adequate level of detail and shall be updated based on changes in scope or when requested by the COR.

C.1.2.3 PROGRAM COMMUNICATIONS

The Contractor shall develop, deliver, and maintain a Communications Management Plan

(CMP) (A002).

The CMP shall be reviewed and updated as required or annually at a minimum.

The Contractor shall notify (by phone and email) the CBP Contracting Officer (CO) and COR/ACOR within 24 hours of any issues or problems requiring a CBP notification or response. If the issue or risk involves safety, it shall also be communicated to the appropriate Designated Agency Representative (DAR) immediately either in person, by phone or email.

Examples of issues requiring CBP notification or response include:

• Personnel injury requiring medical attention.

• Aircraft damage or mishap.

• Matters affecting Safety of Flight

The Contractor shall establish weekly program meetings (conference calls) between the Contractor and MPA PMO. Below is a suggested list of baseline meetings. Meetings may be modified, combined or additional meetings added. These meetings will track open action items involving both CBP and the Contractor, provide status updates, discuss current issues, concerns, and risks.

• Program/Finance/Contract Management (CFSR, Contract Mods, Staffing, etc.)

• Maintenance/Logistics Management (A/C Status, In-House Repairs, Supply, Metrics, etc.)

• Engineering (A/C Modifications, Upgrades, etc.)

C.1.2.4 FINANCIAL MANAGEMENT

The contract is a hybrid cost plus incentive fee, cost plus fixed fee, cost reimbursement and firm-fixed-price (CPIF/CPFF/CR/FFP) contract. The Contractor shall comply with Government contract cost principles and procedures and contract financing regulations

(a) Funding: Funding shall be made available for this contract based on the approved funding and allotment process for distribution of all obligational authority made available to the Department of Homeland Security. Contract line items (CLINS) may be incrementally funded in accordance with specific controls, ceiling and limitation imposed by Congress. Each allotment of funding may have various appropriation limits. All funding allotments will follow all regulation, policy, and laws. Due to funding limitation(s), all CLINs may not be funded (incrementally or full).

(b) Contract Modifications: Contract Modifications shall be coordinated between the Government and Contractor. Contract modifications may include, but are not limited to, incorporating Technical Direction Letters (TDL), updating CDRLs, funding changes, and requirements changes.

(c) Reporting: The Contractor shall develop and submit a monthly Contract Funding

Status Report (CFSR) (A007). The CFSR is to supply funding data to the CBP MPA PMO for:

a. updating and forecasting contract funds requirements.

b. planning and making decisions on funding changes to contracts.

c. developing funds requirements and budget estimates in support of approved programs.

d. determining if funds are in excess of contract needs and available for de-obligation or realignment elsewhere on the contract

e. obtaining rough estimates of termination costs.

f. burn-rate analysis and cost variance analysis explaining any variance that exceeds 10% at each CLIN level.

The Contractor shall explain significant changes between monthly CFSRs and Estimate at Completion (EACs). The level of detail in estimating shall be such that any significant cost can be compared with actual cost accumulated and reported.

The Contractor shall notify the Contracting Officer in writing whenever there is reason to believe that the costs it expects to incur under this contract, when added to all costs previously incurred, will exceed 75 percent of the total amount so far allotted to the contract by the Government. The notice shall state the estimated amount of additional funds required to continue performance for the period specified in the Schedule.

The Contractor shall use the most current Government-provided Maintenance Management System. This application is used to track the maintenance, logistics, purchasing and readiness of the fleet. This system includes flight records, aircraft configuration tracking, mission readiness, inspection and maintenance schedules, parts inventory, financial accounting, purchase records, and reports.

The Contractor shall use the Government-provided Maintenance Management System to develop and submit a monthly ILS Financial Summary Report (A008) comparing the following data points between the Government provided Maintenance Management System and the Contractor’s approved financial system: funding levels, commitments, obligations, receipt of purchases and forecasting cost (full price repairs).

C.1.2.5 RISK MANAGEMENT

The Contractor shall plan, implement, and control a process for managing risk. Risk Management is required for identifying, controlling, and managing risk through all phases of program execution; evaluating any emerging opportunities for program improvement; and detailing specific risk mitigation actions.

The Contractor shall incorporate controls for managing issues, risk events, and assign appropriate resources and personnel to initiate corrective actions in accordance with agreed remediation schedules:

(a) Communicate, to the COR both verbally and via email, any significant program or contract issues discovered, and risks deemed likely to occur with significant negative impact within 24 hours after identified. Significant issues and negative impacts include those associated with work stoppage, personnel injury, aircraft damage, or flight safety.

(b) Develop and record risks in a risk register, assign a risk level, status, and develop risk mitigation strategies. The risk register shall have two parts, the active risks, and the historical mitigated risks.

(c) Develop and record issues in an issue register providing the issue resolution, required actions, and status. The issue register shall have two parts: the active issues and the closed issues.

(d) The issues and risks register review will be part of a weekly program status meeting.

The registers shall be sent to the COR one (1) day before the program meeting.

(e) Results of the weekly issues and risks review shall be recorded in the registers and summarized in the Contractor’s monthly Program Management Report (PMR) (A006). The report’s risk section shall also contain a forward-looking risk mitigation matrix with risks, their potential impact, what is being done to mitigate them, and the schedule.

(f) The Contractor shall brief risks and mitigation status at each quarterly Program Management Review.

C.1.2.6 QUALITY ASSURANCE SURVEILLANCE PLAN

The Quality Assurance Surveillance Plan (QASP) is a key component of the Government-developed surveillance process. The QASP is based on the premise that the Government desires to maintain a quality standard for required services. The document defines a systematic surveillance method for the services by which the Contractor's performance will be monitored.

The QASP:

(a) Identifies the services and products that will be measured.

(b) Establishes the specific standards of performance for each required output.

(c) Establishes the responsibilities for performing the measurement.

(d) Defines the Government's role in overseeing the performance.

(e) Provides for feedback to the Contractor regarding quality, quantity, and timeliness of the service outputs.

(f) Establishes timeframes for communicating needed performance improvements.

(g) Will be reviewed/revised as needed or annually for applicability and the impact of contract mods.

C.1.2.7 QUALITY CONTROL

The Contractor shall provide, maintain, and control an effective Quality Control (QC) program that outlines the process, steps and actions needed to manage, control and ensure the quality of a process or product.

The Contractor’s Quality Management System for this contract shall be certified AS9100 Rev D, Quality Management systems – Requirements for Aviation, Aerospace and Defense Organization or AS9110C Quality Management System.

The Contractor shall provide a program plan to gain AS9100/AS9110 certification at all proposed work locations/sites within 30 days after PoP start.. Plan will be submitted as CDRL A042.

The Contractor shall ensure all locations/sites are AS9100/AS9110 certified no later than one year after start of Full Contract Performance (FCP). Certification Audit results along with certificate or certificates must be provided to the government via CDRL A043 within 30 days of receipt.

The Contractor shall provide all annual AS9100/AS9110 surveillance audit results to the government within 30 days of receipt via CDRL A043.

The Contractor is encouraged to continually identify and submit ideas for cost-effective tailoring of requirements or alternative solutions to the Government’s needs. The Government may perform any inspection, verification, and evaluation to ascertain conformance to the requirements and the adequacy of the quality system.

The Contractor shall maintain quality control of products and services throughout the life of the contract and shall prepare and implement (upon CBP approval) a Quality Control Plan (QCP) (A003). The QCP shall reflect the Contractor’s overall approach on the seven core Quality Management System principles. It should be evident to the customer, the contractor’s intent to exceed quality expectations through, internal controls, and establishment of procedures for evaluating each of the major service areas of the PWS. The QCP shall have defined steps, practices and procedures (who, method, how often), for reporting to the Government, for resolving deficiencies, for identifying potential improvements, and for maintaining and making available to the Government, documentation reflecting quality control inspections and any corrective actions taken. The QCP shall outline processes and activities that will be implemented and include a schedule that covers initial development through to reporting requirements.

The Contractor shall provide objective trend data on all high and moderate risk systems, processes, and characteristics.

The Contractor shall retain all QC records for the life of the contract. The QC data shall be made available to the Government at any time.

The QCP shall organize, plan, and implement quality standards, processes, and activities.

The QCP shall support the Safety Management System (SMS) Program (section C.1.2.26).

The Contractor shall develop the QCP (A003) and deliver to the COR for review and acceptance. The QCP shall be reviewed and updated annually at a minimum. The COR will review and approve all proposed changes and revisions to the QCP before implementation.

The Contractor shall maintain all records and data (notes from investigations of incidents, DRFs etc.) related to quality control in a shared technical library accessible to the Government. All records and data, that cannot be kept in this library, shall be made available to the Government within 7 business days of the request.

Records, data or other inspection documentation used for ensuring proper compliance with the PWS shall be verified, reviewed for accuracy, formatted in an agreed upon format, and accessible to the Government.

C.1.2.8 GOVERNMENT FURNISHED EQUIPMENT (GFE), PROPERTY (GFP) AND

INFORMATION (GFI)

The Government will provide the necessary work and office space at Government provided facilities to include aircraft hangar space, maintenance shop space, maintenance administrative space, and minimal parts storage. The Government will provide the required office equipment (for access to CBP IT systems, only) to the Contractor.

The Contractor shall conduct all program related email communications via the CBP IT system if available. Otherwise, the Contractor may use encrypted email delivery or encrypted file exchange services to ensure communications can be delivered in a timely manner.

The Government will provide support equipment (SE), test equipment, and special tools for use at the AOS and forward operating locations and detachment sites (foreign and domestic).

The Contractor shall identify furniture requirements for Government provided spaces and notify CBP of the need to replace or augment the initial inventory within 90 days of the start date.

The Contractor will have access to use Government available Ground Support Equipment (GSE), tooling and other major equipment for use on this contract to include major production equipment and tooling in public and private sector inventory management systems.

The Contractor shall be responsible for maintenance, inspection, inventory control, management, and disposal of GFE and GFP (at the direction and approval of the COR) at all CBP and Contractor locations including detachment sites and forward operating locations.

NOTE: The Contractor is responsible for CBP’s major Original Equipment Manufacturer (OEM) GFE and GFP located throughout the world but is only limited to management, inventory control, and disposal when notified to do so by CBP.

The Government will provide an aircraft maintenance management and logistics system (IT system).

During the performance of this contract, the Contractor may receive Government Furnished Information (GFI), to include CAD models, to use in the manufacturing of new parts. Any GFI made available to the Contractor shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known to any persons except as may be necessary in the performance of this contract. The Contractor shall be required to sign non-disclosure statements. All GFI must be protected to the degree and extent required by local rules, regulations, and procedures. The Contractor shall conform to all security policies.

C.1.2.9 CONTRACTOR FURNISHED PROPERTY/ INFORMATION/ EQUIPMENT

The Contractor shall furnish its own hand tools, shop upkeep supplies, office supplies, company IT network equipment, such as desktop computers, laptops, tablets, and printers for use on the Contractor’s own information management system, necessary for contract performance at no direct cost to the Government.

Section 508 Requirements

Section 508 of the Rehabilitation Act (classified to 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendixes A, C & D, and available at https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5.

In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 12, 2018, and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated November 20, 2018, or any successor publication.

Section 508 Requirements for Technology Services

1. When providing installation, configuration or integration services for ICT, the Contractor shall not reduce the original ICT item's level of Section 508 conformance prior to the services being performed.

2. When providing maintenance upgrades, substitutions, and replacements to ICT, the contractor shall not reduce the original ICT’s level of Section 508 conformance prior to upgrade, substitution or replacement. The agency reserves the right to request an Accessibility Conformance Report (ACR) for proposed upgrades, substitutions and replacements prior to acceptance. The ACR should be created using the on the Voluntary Product Accessibility Template Version 2.2 508 (or successor versions). The template can be located at https://www.itic.org/policy/accessibility/vpat

3. When developing or modifying ICT, the Contractor is required to validate ICT deliverables for conformance to the applicable Section 508 requirements. Validation shall occur on a frequency that ensures Section 508 requirements is evaluated within each iteration and release that contains user interface functionality.

https://uscode.house.gov/view.xhtml?req=(title:29%20section:794d%20edition:prelim)%20OR%20(granuleid:USC-prelim-title29-section794d)&f=treesort&edition=prelim&num=0&jumpTo=true https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5 https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5 https://www.itic.org/policy/accessibility/vpat

4. When modifying, installing, configuring or integrating commercially available or government-owned ICT, the Contractor shall not reduce the original ICT Item’s level of Section 508 conformance.

5. When developing or modifying electronic documents and forms provided in a Microsoft Office or Adobe PDF format, the Contractor shall demonstrate conformance to the applicable to the applicable Section 508 standards (including WCAG Level A and AA Level 2.0 Success Criteria) by conducting testing using the test methods published under “Accessibility Tests for Documents” at https://www.dhs.gov/compliance-test-processes.

Section 508 Deliverables

1. Section 508 Test Plans: When developing or modifying ICT pursuant to this contract, the Contractor shall provide a detailed Section 508 Conformance Test Plan. The Test Plan shall describe the scope of components that will be tested, an explanation of the test process that will be used, when testing will be conducted during the project development life cycle, who will conduct the testing, how test results will be reported, and any key assumptions.

2. Section 508 Test Results: When developing or modifying ICT pursuant to this contract, the Contractor shall provide test results in accordance with the Section 508 Requirements for Technology Services provided in this solicitation.

3. Section 508 Accessibility Conformance Reports: For each ICT item offered through this contract (including commercially available products, and solutions consisting of ICT that are developed or modified pursuant to this contract), the Offeror shall provide an Accessibility Conformance Report (ACR) to document conformance claims against the applicable Section 508 standards. The ACR shall be based on the Voluntary Product Accessibility Template Version 2.0 508 (or successor versions). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed by following all of the instructions provided in the template, including an explanation of the validation method used as a basis for the conformance claims in the report.

C.1.2.10 OFFICE AND WAREHOUSE SPACE

The Contractor shall provide office space, and storage/warehouse space for the Material Management/Inventory Control Point section of this PWS to include Aircraft Component Repair – Intermediate (I). See Appendixes 1.7.6 and 1.7.7 for spaces occupied and/ or leased by current contractor.

The Contractor shall maintain the facilities with security access, security monitoring, and fire suppression systems to meet CBP, Occupational Safety and Health Administration (OSHA) and all government requirements for physical, personnel and information security.

The Contractor shall be responsible for all Contractor-leased space utilities (water, electrical, phones), trash/janitorial, and up-keep of the building and grounds.

https://www.dhs.gov/compliance-test-processes https://www.itic.org/policy/accessibility/vpat

Material Management Offices and Radar and Sensor Repair Facilities: The Contractor shall provide offices and sensor repair facilities within a common facility located within 50 miles of AOS Jacksonville, FL. The Contractor shall provide for access by personnel on other contracts to work in the office space and sensor facilities on a regular and daily basis to provide support to the Material Management office and provide radar and other sensor repair services to CBP. This facility shall have a designated clean space for radar and sensor repair to include 400hz electrical power. The clean space shall conform to or improve upon current standards as implemented and practiced at the existing Radar and Sensor Repair Facility at AOS Jacksonville (Cecil Field). Current standards are that a clean space cannot be in an open-air space and must be climate controlled with air filtration that meets or exceeds Class 100,000 ISO 8 clean room. The Material Management Office and Radar and Sensor Repair facility shall be minimum of 2,000 square feet (threshold) and 6,000 square feet (objective) of total floor space.

Warehouse Space: The Contractor shall provide a minimum of 35,000 (threshold) to a maximum of 75,000 (objective) square feet for both the short and long-term storage of spare parts, equipment, and other materiel to support the PWS specified activities at the CBP AOS, Material Management, Radar and Sensor Repair, and IHR locations. The Warehouse space location shall be centralized to the AOS Jacksonville, FL location and approved by the government. This warehouse shall be configured and equipped for shipping, receiving and short to long-term storage of aircraft parts and materiel to include, but not limited to engines, rotodomes, props and blades, aircraft manufacturing tooling, which may exceed 30 feet in length, servicing mechanical handling equipment (MHE) provided by the Contractor, and other items as necessary and required in both floor and vertical storage configurations. If the Contractor stores hazardous or flammable material in this warehouse, the Contractor shall provide or install appropriate fire suppression, safety equipment, or protective equipment as per local, state, and federal law, rules, and guidelines and take reasonable and adequate precautions to segregate such material for the protection of equipment, and personnel from loss, injury, or damage. Outside storage areas for CONEX boxes, stands, ladders, aircraft jigs, MHE, trucks, trailers, hazardous material lockers, etc., will not count towards the fulfillment of either the threshold or objective requirements for the provision of warehouse space.

In-House Repair (Minor/Major) Facility: The Contractor shall provide In-House Repair (Minor/Major) facilities to be located within, adjacent to, or otherwise co-located to the provided warehouse space. The floor space occupied or designated for the In-House Repair (Minor/Major) facility shall not count towards the fulfillment of the threshold or objective requirements for the provision of the warehouse space. The In-House Repair (Major) facility shall have space, power, and ventilation to house and operate tooling and equipment for the repair and fabrication of large aircraft components such as ailerons, elevators, and engines.

The In-House Repair (Major) facility shall also be capable of sandblasting and heat treatment of major aircraft parts, structures, and components, wheel and tire build up, propeller build up and balancing as well as space for additional work bench for future repair capabilities.

The Contractor shall provide the vehicles necessary to transport equipment, aircraft parts, materiel, etc. between the various facilities and hangars (locally between current leased facilities and CBP AOS Jacksonville (Cecil Field).

Space Requirements are summarized in the below table:

Warehouse Admin Space 35,000 (T) 75,000 Sq Ft (O) 2000 (T) 6,000 Sq Ft. (O) Government Contract Employees

Government Employees

Contract Employees TBD Conference Room 20-30 personnel

The Contractor shall use the current hangar, storage and office space provided at the AOS Houston. See Appendix 1.7.7 for facilities occupied by current contractor.

The Contractor shall establish In House Repair (Minor) capabilities within the existing AOS Houston space.

Houston existing AOS spaces are summarized in the below table:

Hangars Office Space 15A: 50,000 Sq Ft

15B: 13,440 Sq Ft

CBP 15A

12 Offices/28Cubicles

Contractor Employees 15A 5 Offices/5 Workstations

Conference Room 15A 20 personnel

C.1.2.11 VENDOR MANAGEMENT

Contractor shall manage, meet deliverable requirements, report status, and process all financial matters for any vendors they engage to fulfill tasks or work under this contract.

Contractor shall establish contracts and the requisite working relationships with vendors to meet the requirements of the contract and the FAR.

The Contractor shall have a vendor certification program in place to complete vendor certifications within the transition period.

Vendor certification/re-certification process shall not interfere with or delay contract performance to meet PWS requirements.

The Contractor shall utilize 14 CFR Part 145 compliant vendors to purchase the necessary parts, supplies and material for the DHC-8 aircraft.

The Contractor shall use Original Equipment Manufacturer (OEM) approved sources to purchase the necessary parts, and material for the P-3s.

Note: CBP has GFE installed at vendor locations. The GFE is specific to the P-3 aircraft systems and supports all P-3 operators (internationally and DOD).

C.1.2.12 ENGINEERING SERVICES

The goal of engineering services is to enhance aircraft mission availability, performance, reliability, and safety while reducing overall program maintenance, repair, refurbishment, acquisition, modification, and modernization costs.

The contractor shall employ a system engineering approach to provide integrated engineering support that considers, explicitly, the goals of the engineering support services stated above.

Engineering services shall support organizational, intermediate, in-house major and minor repair, and all associated maintenance, repair, refurbishment, modification, configuration management, and modernization activities by producing assessments, analysis, recommendations, methods, processes, procedures, and drawings as required in the following functional areas: (1) quality assurance, (2) material receipt, inspection, and storage, (3) system, component, and material reliability, (4) scheduled and unscheduled maintenance, (5) safety to include review of bulletins, alerts, and notices pertaining to aircraft and associated materials, components, and systems, (6) obsolescence management and mitigation, (7) test and evaluation (T&E), specifically T&E requirements generation, review of T&E results, and recommendations for corrective action, (8) petroleum, oils, and lubricant quality, and (9) act as an independent airworthiness authority for the contractor.

C.1.2.13 DEFICIENCY REPORTING

The Deficiency Reporting Forms (DRF) provides identification, description, analysis, notification, and acknowledgment of a contract performance discrepancy requiring root cause analysis and corrective actions to prevent recurring deficiencies.

Deficiency reporting is a CBP contract administrative process utilizing a Deficiency Report Form (DRF) to identify, document, and correct inefficient, defective, and/or unsafe actions by the Contractor. Deficiencies can be but are not limited to designs, drawings, specification, work orders, contract administration action, purchasing, supply/material, manufacturing, and workmanship that result in a product not fulfilling its fit, form, and/or function by the Contractor or subcontractor.

DRF classifications are as follows and are assessed against the incentive fee:

• Level 1 - DEFECT, CRITICAL - A critical defect that could cause death, injury, severe occupational illness, loss or major damage to an aircraft, aircraft sub-systems, government equipment, facility, loss of availability or work stoppage. A critical defect also includes contractor lack of contract administration, resulting in contractor default, loss of funding, and/or significant delay or failure of a modification, upgrade and/or removal of components.

• Level 2 - DEFECT, MAJOR - A defect, that could result in failure or materially reduce the usability of a unit or part or facility for its intended purpose. A major defect also includes administrative non-compliance with policy, procedures, defective or incorrect engineering products or analysis, or contractual requirements or internal controls going unchecked that can lead to misalignment or misreporting of data/information. Major defects may also be the result of an accumulation or repetition of otherwise minor defects that are not corrected, especially, but not exclusively, those minor Level – 3 Defects recorded in previous deficiency reports.

• Level 3 - DEFECT, MINOR - A defect that does not materially reduce the usability of the unit or part for its intended purpose or is a departure from standards which has no significant bearing on the effective use or operation of the unit or part or service. The defect is less than desirable to the Government but does not adversely affect maintenance or logistic operations.