B08_Attachment_-_QASP_Periodic_Inspection_Complaint_Form___Contractor_Notification.docx

DOCX document 15 KB Posted

Attached to
BICA - North District Solid Waste & Recycling Serv Federal contract opportunity
Solicitation number
140P1424Q0041
Issued by
Department of the Interior National Park Service Intermountain Region

About this file

This document appears to be an Attachment - Periodic Inspection Complaint Form & Contractor Notification. It outlines the process for recording and addressing customer complaints related to a federal contract, including the information that must be captured on the complaint form, the review and validation of complaints, and the required notification to the contractor. Key details include:

The form captures information such as the customer/park, date/time of complaint, nature of complaint, and details of the complaint review process. It specifies that a valid complaint must be formally notified to the contractor, including details of the complaint, the contractor point of contact, date/time notified, and method of notification. The contractor is required to provide a response, and any follow-up information or contracting notification is also documented.

This attachment appears to be related to the federal contract opportunity for "BICA - North District Solid Waste & Recycling Services" solicited by the Department of the Interior National Park Service Intermountain Region. The solicitation number is 140P1424Q0041.

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B08_Attachment_QASP.docx DOCX document
B08_Attachment_-_Price_Schedule_-_BICA_ND_Waste___Recycling_-_140P1424Q0041.xlsx XLSX spreadsheet
B08_Attachment_-_QASP_Contract_Discrepency_Report.docx DOCX document
B08_Attachment_Performance_Work_Statement.docx DOCX document
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Text version

Attachment – Periodic Inspection Complaint Form & Contractor Notification Customer/Park - Complaint Record Customer Complaint Record

Date

Time

Source of Complaint

Name

Visitor

Employee

Office: if employee

Phone

Email

Nature of Complaint

Detailed Description

(to include names of anyone associated with complaint)

Complaint Filers Signature

Complaint Review

Date

Time

Name of Reviewer

Detailed Review

(to include names, dates, times, facts, etc.)

Complaint Valid
Yes

No

Complaint Reviewers Signature

Complaint Notification to Contractor Contractor Notification of Valid Complaint

COR/Park POC that notified the Contractor.

(Include title, phone, email)

Date

Time

Description of Complaint

Contractor POC (Name, Title, Phone, Email)

Date Notified

Method used to Notify

Contractor Response (include date, time, and method of response and detailed response)

Follow up /Contracting Notification

Any Follow up Information

Contracting Notified
Yes

No

Date Notified

File details come from the government source that posted it. Updated .