B08_Attachment_QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. INTRODUCTION

This QASP has been developed to implement a solid waste and recycling service contract. It is designed to aid the Government's quality assurance evaluation (QAE) in providing effective and systematic surveillance of all aspects of waste and recycling services. This plan provides for monitoring all contract requirements through a combination of methods.

The below is the method of surveillance shall be used in the administration of this QASP:

a. Periodic Inspection by the COR The COR periodically observe the areas to verify that the contractor is meeting the goals of the contract; and when COR receives a complaint to necessitate a surveillance.

The principal method of surveillance will be periodic inspection of the areas/services described in the PWS.

Tasks not surveyed by periodic inspection will be covered by daily observation in some cases by use of periodic inspections or customer complaints. See attached Customer Complaint – Contractor Notification document.

2. PURPOSE

This quality assurance surveillance plan (QASP) is a government-developed and applied document used to make systematic quality assurance methods used in the administration of the performance-based service acquisition (PBSA) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents and that the government receives the quality of services called for in the contract.

3. Authority Authority to issue this QASP is provided under Federal Acquisition Clause (FAR) 52.212-4(a) Inspection and Acceptance, which provided for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the contracting officer or a duly appointed representative.

4. Scope The contractor, and not the government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is put in place to provide government surveillance oversight of the contractor’s quality control efforts to assure that they are timely, effective, and delivering the results specified in the contract. The QASP is not a part of the contract, nor is it intended to duplicate the contractor’s quality control plan.

5. GOVERNMENT ROLES AND RESPONSIBILITIES

a. Roles The following definitions for government resources are applicable to this plan:

i. Contracting Officer A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the government.

ii. Contracting Officer’s Representative (COR) An individual designated in writing by the contracting officer to act as his or her authorized representative to assist in administering a contract. The source and authority for a COR is from the contracting officer. COR limitations are contained in the written letter of designation.

b. Responsibilities The government resources shall have responsibilities for the implementation of this QASP as follows:

i. Contracting Officer The contracting officer ensures performance of all necessary actions for effective contracting and ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the contracting officer who assures that the contractor receives impartial, fair, and equitable treatment under the contract. The contracting officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

ii. COR The COR is responsible for technical administration of the contract and assures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the contracting officer for action.

c. Procedures This surveillance plan has been organized to facilitate use by the QAE. It is the QAE's responsibility to develop a daily, weekly, monthly and/or semi-annual schedule for activities based on the surveillance plan's requirements.

The QAE will select areas and times for the surveillance using the procedures shown in this document. Actual surveillance activity must be comparable to the schedule. The responsible management official must be able to observe a QAE's performance by using the methods of surveillance listed herein. One should be able to conduct a complete audit trail from the schedules. An auditor should be able track the items to the management's actions (performance rating deductions or other actions as necessary if contract service is being performed), described on a Contractor Deficiency Report (CDR).

6. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

The Performance Requirements are listed below. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

7. PERFORMANCE REQUIREMENTS SUMMARY CHART

Section F

Miss no more than 2 – 3CuYd dumpsters weekly / 40 annually.

Note: If weather or other excusable delays preclude the contractor from completing scheduled pick-ups, BICA shall be notified as soon as possible and an alternate schedule for pick-up shall be coordinated.

Section F

Defective dumpsters are removed immediately for repair and replaced with one working day upon notification or discovery.

Maximum of one missing unit per location at a time.

Section F Maintenance of all equipment & dumpsters in good, workable condition.

Trucks and contractor provided containers should be washed and reasonably free of odors/pests/wildlife.

Visitors & staff can open and shut dumpster doors with normal effort.

A defective unit is one that can’t be used with normal effort by a person; bear latches that do not secure properly, or it does not seal properly to contain odors/smells. Odors/smells are not noticeable by adjacent activities (e.g., boat launches, campsites, picnic areas, etc.)

Defective dumpsters are removed immediately for repair and replaced with one working day upon notification or discovery.

Maximum of one missing unit per location at a time.

Report submitted monthly and includes monthly collected waste tonnage.

Weight tickets are submitted monthly.

8. PERFORMANCE REQUIREMENTS SUMMARY METHOD OF APPLICATION:

The Contractor is required to perform all the work specified in the PWS. If the contractor fails to perform a specific element of the work, performance rating for the task in question will be subject to reductions as specified. The purpose of this section is to:

List the contract requirements considered most critical to acceptable contract performance.

Show, where applicable, the maximum allowable degree of deviation from perfect performance for each requirement that shall be allowed by the Government before contract performance is considered unsatisfactory. This is known as the AQL and represents the level of service and quality required.

Explain the quality assurance methods the Government will use to evaluate the Contractor's performance in meeting the contract requirements.

Define the procedure the Government shall use in reducing the Contractor's performance rating if the Contractor does not render satisfactory performance.

The Government shall document positive and/or negative performance. Any report may become part of the supporting documentation for any action and for use in preparing past performance using the Contractor Performance Assessment Reporting System (CPARS).

The criteria for acceptable and unacceptable performance are as follows:

When the number of deficiencies in the Contractor's performance discovered by the Facility COR exceeds the unacceptable criteria level, the COR with involvement and concurrence of the Contracting Officer (CO) shall be required to complete a CDR (Contract Discrepancy Report). The CDR will require the Contractor to explain in writing to the CO why performance was unacceptable, how performance will be returned to acceptable levels, and how recurrence of the problem will be prevented in the future through a corrective action.

Other Requirements: The criteria for other requirements are the level of performance deemed acceptable to the Government. When the number of defects discovered by the COR or Park designated point of contact exceeds the number shown in the AQL column, a CDR, as described above will be issued.

The Performance Rating of the Contractor will be reduced for unsatisfactory performance. During each month, Contractor performance will be compared to contract standards and acceptable quality levels using the Quality Assurance Plan. If performance in any required service is unsatisfactory for the period of surveillance (monthly, quarterly, etc.) and the poor performance is clearly the fault of the Contractor, a non-favorable rating will be given for the service as stated in the fifth column of the Performance Requirements Summary.

9. PERFORMANCE STANDARD RATINGS:

Metrics and methods are designed to determine rating for a given standard and acceptable quality level. The following ratings shall be used:

Note: To justify an Exceptional rating, you should identify multiple significant events in each category and state how it was a benefit to the GOVERNMENT. However, a singular event could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.

Note: To justify a Very Good rating, you should identify a significant event in each category and state how it was a benefit to the GOVERNMENT. Also, there should have been NO significant weaknesses identified.

Note: To justify a Satisfactory rating, there should have been only minor problems, or major problems the contractor recovered from without impact to the task order. Also, there should have been NO significant weaknesses identified.

Note: To justify Marginal performance, you should identify a significant event in each category that the contractor had trouble overcoming and state how it impacted the GOVERNMENT. A Marginal rating should be supported by referencing the management tool that notified the contractor of the task order deficiency (e.g., Management, Quality, Safety or Environmental Deficiency Report or letter).

Note: To justify an Unsatisfactory rating, you should identify multiple significant events in each category that the contractor had trouble overcoming and state how it impacted the GOVERNMENT. However, a singular problem could be of such serious magnitude that it alone constitutes an unsatisfactory rating. An Unsatisfactory rating should be supported by referencing the management tools used to notify the contractor of the task order deficiencies (e.g., Management, Quality, Safety or Environmental Deficiency Reports, or letters).