Attachment P - MSD Program Manual.pdf
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- Solicitation number
- BPM036887
- Issued by
- Howard County, Elkridge CDP, Maryland
About this file
This document is a Project Manual for the fire alarm and mass notification system at the Maryland School for the Deaf Columbia Campus. The project involves the design, partial demolition, and new construction of a campus-wide fire alarm and mass notification system in three existing buildings. Work includes the removal of existing components, reconfiguration and installation of new mass notification system elements with visual, textual, and audible features, and integration with the existing fire alarm system. Compliance with state codes and NFPA regulations is required. The project is being procured through a Multi-Step Invitation to Bid (MS-IFB) process for design-build construction services.
The contract will require the selected contractor to provide ongoing pre-testing of the system prior to review by the Office of the Maryland State Fire Marshal. The contractor will also be responsible for owner training and proficiency in operating the integrated fire alarm and mass notification system. This contract opportunity is for the Maryland School for the Deaf located in Ellicott City, Howard County, Maryland.
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MARYLAND SCHOOL FOR THE
DEAF
COLUMBIA CAMPUS
Mass Emergency Notification System (Campus wide)
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Facility Program Manual Part II
State of Maryland Department of Budget and Management
Department of General Services December 2018
Mass Emergency Notification System
Table of Contents
Background Information
Overview
Campus Location and Description
Figure 1 Maryland State Map
Figure 2 Columbia Campus Vicinity Map
Figure 3 Columbia Campus Existing Site Plan
Project Description
Project Scope
Fire Alarm and Emergency Notification System
Design Phasing
Risk Analysis
Design Considerations
Site
Project Phasing
Security
Off-Site Monitoring
Equipment
Certification and Experience
Information Technology
Plans
Electrical
Emergency Power
Visual Communications
Voice Communications
Use of Existing Documents
Special Considerations- Accessibility
Hazardous Materials
Governing Codes and Standards
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Part II
Background Information
Overview
The Maryland School for the Deaf (MSD), a diverse, bilingual community, in partnership with families provides an equitable and exemplary education in a nurturing, engaging, and challenging environment to ensure our students achieve personal excellence and become responsible lifelong learners.
The Maryland School for the Deaf provides a comprehensive Pre-Kindergarten through Grade 12 instructional program to deaf and hard of hearing students from all areas of the State. The School utilizes the Howard County Public School Curriculum (which is aligned to the Maryland College and Career Readiness Standards) and monitors student progress using a range of testing and assessment tools. The Maryland State Department of Education High School Diploma is awarded to graduating seniors. MSD is fully accredited by the Middle States Association of Colleges and Schools.
The School provides two levels of curriculum at each campus that include the Howard County Public School Curriculum and the Maryland Core Content Connectors curriculum which is aligned to MSDE's Alternate Academic Achievement Standards. Each curriculum level has different goal levels and requires different levels of student support services, which are documented in the student's Individual Education Plan (IBP).
The School provides complete student support services including assessment, counseling, behavioral modification, physical therapy, occupational therapy, and infirmary services. Complete audiological testing and assessment services, speech classes and American Sign Language classes are provided to students as needed. School staff provides many of these services; however, some services are contracted with outside professional people as needed. All services are provided on campus for the student's safety.
These services may be provided one-to-one, in a specialized testing lab, or in a classroom setting depending on the service and the individual student's need. The School has implemented services for cochlear implant rehabilitation. These services include, but are not limited to, specialized audiological testing and mapping and increased speech classes.
Enhanced Program Services are available for students who have multiple disabilities, are medically fragile, and/ or are developmentally disabled. These services may include a one-to-one aide to assist in mobility issues, occupational or physical therapy, behavioral therapy, and other means necessary to be able to provide these students a free and appropriate public education. Students receiving Enhanced Program Services may be enrolled in any of the two core curriculums.
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Campus Location and Description
The Columbia Campus is located in Ellicott City in Howard County, at the intersection of Route 108 and Old Montgomery Road. This location is near the population center of the State making it accessible on a day-basis for most students living in the Baltimore-Washington metropolitan area.
The Columbia Campus is situated on what was once farmland owned by the University of Maryland. The campus is bordered on the west by Route 108, on the north by Old Montgomery Road and Route 100, on the east by Deep Creek, and on the south by a low-density residential community.
Existing Columbia Campus facilities include three modem-style buildings constructed between 1972 and 1982: Steiner Building (A and B wings) which houses the elementary program, the family education/early intervention program, the kitchen and dining hall, infirmary, and other student support functions; Baker Building, which includes dormitory facilities, after school program facilities and a satellite infirmary; and the Denton Building which houses the middle school program, administrative offices, and maintenance shop areas, as well as core program facilities such as the library, auditorium, gymnasium, and pool. The Steiner and Baker buildings are closely situated on the northwest portion of the property near the campus' Old Montgomery Road entrance while the Denton Building sits farther into the property, approximately 800 feet from the Steiner and Baker buildings. Two roads connect the three structures.
The parcel of land containing the Columbia Campus generally slopes toward Deep Creek. The eastern portion of the property immediately bordering the creek is not suitable for development due to the steep slopes and environmental restrictions. A 26-inch natural gas main right-of-way traverses the southwest quadrant of the property.
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Figure 1 Maryland State Map
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Figure 2 Columbia Campus Vicinity Map
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Project Description
The purpose of this project is to create an emergency communication system for the protection of life by indicating the existence of an emergency situation and communicating information necessary to facilitate an appropriate response and action. That emergency may include but is not limited to evacuation, reverse evacuations, severe weather, lock down, shelter in place, accidents, and natural disasters.
An emergency mass notification system is necessary to bring the school current with the latest requirements for the safety of students, faculty, staff members and visitors and to ensure the Maryland School for the Deaf is in compliance with the Maryland Safe to Learn Act of 2018.
These changes are critical for our School since our students are deaf and hard of hearing and require a visual system of notification.
In addition, an emergency mass notification system is necessary to communicate various life threatening situations. The system needs to communicate different signals for evacuation versus shelter-in-place alarms and for events such as weather emergencies, chemical spills or sniper situations. A deaf school adds the burden that the notification must include a strong visual component. The emergency notification system will utilize the code standards ofNFP A 72 version 2019 or the version that is in effect at the time the review drawings are submitted to the Office of the State Fire Marshall.
A new central system with color-coded strobe lights will enable the administration to activate the alarms, in conjunction with devices, to convey immediately the correct message which will direct staff, faculty and students to a safe location. Strobes should be mounted on the exterior of the building to notify staff and students as they are walking on the campus grounds. Distributed recipient mass notification systems will be analyzed as part of the system.
Current strobe lighting technology that is used primarily for individuals with hearing disabilities is essential for safe warning and evacuation procedures. Manufacturers have responded to the changing criteria and are producing new warning devices, including highly effective strobe lighting that can awake an individual from a sound sleep. MSD considers these changes vital for our students as well as for the staff members that are responsible for the safety of the students.
Public address systems are not a viable option at a school that relies on visual communication.
The Maryland Safe to Learn Act of 2018 strengthens the need for a visual alarm system at the Maryland School for the Deaf to provide greater safety for the occupants of the buildings in the event of any emergency or manmade disasters. It is vital that we provide the best possible safety features for our students, faculty, staff members and visitors.
Project Scope
The scope of this project includes the design of a mass notification system integrated between the three buildings on the Maryland School for the Deaf Columbia Campus.
To complete the design of the mass notification system will require an evaluation or risk analysis as covered in NFP A 72 version 2019 or most current version, section A.24.4. This evaluation will be completed prior to the design of the mass notification system. The specific needs of a deaf school and the need for visual notification systems will be an important aspect.
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Each of these buildings will include the installation of the mass notification system. The system will incorporate visual and audible cues for a non-fire emergency, including but not limited to evacuation, reverse evacuation, severe weather, shelter in place, lock down and drop, cover, hold. An analysis of a distributed-recipient, mass notification system (DRMNS) should be completed and recommended. The DRMNS must be able to communicate to hundreds of recipients through multiple delivery methods, including but not limited to emails, SMS/text messages, paging, desktop pop-up notifications and/or television messages.
In addition, the mass notification system must be able to adapt to changing emergency drill requirements and types as specified by the Maryland State Department of Education Guide to Emergency Planning.
Fire Alarm and Emergency Notification System
The NE will evaluate all existing fire alarm systems and determine if any of the existing fire alarm components can be retained.
The intent of the Program is to design and install an emergency notification system for MSD. The NE should determine the extent to which the existing fire alarm systems can be integrated with an emergency mass notification system.
Design Phasing
The NE will begin the process with the risk analysis to determine considerations for developing a mass notification system.
Risk Analysis
A risk analysis is a comprehensive assessment to determine the likelihood, vulnerability and magnitude of incidents associated with natural, technological and manmade disasters, and other emergencies. The risk analysis should identify and prioritize the potential events the mass notification system would need to be implemented. It should address risk, probability and loss effect, and determine which methods of communication to deploy. The Risk Analysis shall include the NFP A 72 Risk Analysis Checklist as a component of the document. The analysis shall be a performance-based evaluation. The risk analysis will establish how the mass notification system should operate, be designed, installed and tested.
Emergency Safety Plans specifically for the Columbia Campus exist for natural and man-made disasters including plans for shelter in place. Those plans will be made available for the risk analysis process.
Many of the staff and all of the students on the campus are deaf or hard of hearing. The risk analysis should focus on a strong visual component for notification. Though buildings may be designated for a primary function they are often utilized for alternate events at different times of the day. For example academic buildings can include evening and weekend events such as school plays or community activities such as Haunted Hands Halloween Haunted House. Therefore less emphasis needs to be placed on the primary function of each individual building.
An exception would be the Baker dormitory building. This building should include special consideration for the need to wake deaf students.
The following stakeholders will be included in the risk analysis and decision-making process:
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• Facility owner/user/employees
• Authority having jurisdiction
• Facility/system maintenance staff
• Emergency response representatives
• Fire protection design professional
• Design and/or manufacturer's representative
The Guide to Performance-Based Design published by the Society of Fire Protection Engineers is a recommended template for the risk analysis process.
The A/E will provide to MSD a minimum of two options on a suitable fire alarm and emergency notification system with advantages, disadvantages and cost estimates for each option. The A/E will not begin the design of the new system until the design option has been approved by MSD andDGS.
Key criteria in evaluating the system include:
1. Ease of use
2. Performance and reliability
3. Scalability
4. Total cost of ownership
5. Features and functionality
6. Customers
Design Considerations
Site
The A/E will visit the site and evaluate all buildings, existing fire alarm systems and their components to determine how to meet NFP A 72 requirements to integrate a mass notification system with the fire alarm system. The evaluation of the systems will include, but is not limited to: annunciator panels, fire alarm control panels, fire alarm and detection operations, remote manual and automatic control of all mechanical equipment related to fan systems, door hold open devices, electric door releases, pull stations, fire suppression, tamper controls for valves, smoke sensor alarms, automatic alarm operation of smoke sensors, heat sensor alarms, water flow/pressure switch alarms, duct smoke sensor supervisory systems, fan shutdowns, release smoke dampers, elevator and elevator shaft sensors, elevator recall, elevator power shunt-trip, individual power booster panels, amplifier panels, range hoods, fume hoods, remote monitoring of sprinklers, on or off premises notification, supervised automatic voice alarm operations, electrical circuits for operation of the above devices, emergency power to the alarm systems in each building, and testing of the existing campus fiber optic system for function of bundles, measurement of db loss between buildings and availability of unused capacity for use by the new emergency mass notification system.
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The design of the emergency mass notification system will include the current requirements for exit lights, emergency egress lighting, strobe lights, smoke detectors and carbon monoxide detectors, as well as all components listed in the paragraph above.
To assure that all requirements for integrating the fire alarm system with a new mass notification system are met, the A/E will meet with the Office of the State Fire Marshal.
The A/E will assure that the project includes a suitable number of on-site training sessions for security and maintenance personnel. The A/E will assure that a suitable number of copies of the instruction manual be provided to MSD and DGS, This manual will include detailed trouble shooting procedures to assure that maintenance and security personnel can make the proper decisions when there is a problem in the system.
The A/E will provide a sufficient number of site visits to pretest components and subsystems of the F A/MNS system. These visits will not always occur under normal working hours due to the non-disruption of students, staff and school activities. The A/E must confirm operation of the new system prior to disconnection of the existing system for testing of the new system by the State Fire Marshal.
Project Phasing
The emergency notification system will be a phased installation and integration. All existing fire alarm equipment will be maintained fully operational until the new integrated mass notification equipment has been tested by the State Fire Marshal and accepted as Substantially Complete by DGS. At no time will the buildings (or the campus) be without an operational system. In the event a building is without an operating alarm system, that building will be evacuated immediately. As new equipment is installed, it will be labeled "NOT IN SERVICE" until the new equipment is accepted. Once accepted and put into service, tags will be removed from the new equipment. Any existing equipment when taken out of service will be tagged "NOT IN SERVICE" until removed from the building.
After acceptance of the new emergency mass notification system, and obsolete fire alarm equipment will be disconnected and removed. All existing wall, floor and ceiling surfaces disturbed will be restored to the original condition. All existing fire alarm equipment, construction debris, and packaging will be removed from the site and disposed oflegally by the Contractor.
Any existing fire walls or barriers penetrated by conduits, wires or equipment shall be properly sealed.
Security
The emergency mass notification system will be designed to provide complete security for official use only. The system will be provided with an internet firewall, keys and passwords to assure proper operation.
Off-Site Monitoring
The A/E will provide a mass notification system that utilizes one off-site fire alarm monitoring company for all buildings and for both the fire alarm system and mass notification system. In the event of an indication of a fire or emergency at MSD, a signal will be promptly transmitted to a UL-listed monitoring company under contract with MSD indicating which building the alarm has been received.
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It is preferable that the system is designed to not require individual phone lines for each building.
Equipment
The A/E shall refer to Appendices A, B, B.1 and C for the minimum components, properties, functions and messages to be provided by the F A/MNS system. Specifications will include the criteria for the equipment supplier to assure that the equipment provided is not obsolete ( or soon to be made obsolete by the manufacturer); that such equipment is new and unused; and that such equipment is designed for uninterrupted service.
Certification and Experience
The A/E will assure that design and installation submittals will be prepared and signed by NICET certified engineering technicians and that field installation work will be properly supervised by NICET certified personnel. The A/E will determine the number of years of experience to be required.
The A/E will include criteria that assure the equipment supplier has sufficient experience for supplying fire alarm and emergency notification systems.
Information Technology
The A/E will work with MSD information technology staff to assure proper interface with the MSD information technology system.
The A/E will assure that all fire alarm circuits on and off campus will be provided with appropriate additional transient protection.
Plans
The A/E will assure that appropriate plans are provided that include, but are not limited to all initiating, end ofline, supervisory, notification appliances, and out-put control devices and that the plans include the locations of annunciator panels, amplifier panels, power booster panels, individual building control panels and main fire alarm control panel.
Electrical
Defer to DGS Project Manual. The A/E will verify all power sources, breakers, and wiring to assure proper operation of the system in each building. The electrical system in each building needs to be evaluated to verify that all mass notification system upgrades and fire alarm system integration can be fulfilled in the existing electrical panel. Any electrical upgrades will require bringing the system to current electric code.
Emergency Power
The A/E will work with MSD personnel to establish the proper location of the central alarm system and will establish emergency power utilizing batteries or an emergency generator to assure proper operation of the system after a power failure.
Visual Communications
The A/E will assure the fire alarm and mass notification systems will include a visual communication system for staff and emergency personnel. The visual communications systems
12 IP age will be in accordance with all applicable codes and standards. It is preferable that the strobe lights be integrated to one unit (i.e. Cooper Notification Emergency Mass Notification Appliance)
Voice Communications
The A/E will assure the fire alarm and mass notification systems will include a voice communication system for staff and emergency personnel. The voice communications systems will be in accordance with all applicable codes and standards.
Use of Existing Documents Any related State documents ( site plans, utility plans, buildings plans, specifications, etc.) that may be furnished to the A/E for information are not guaranteed by the State and are subject to field verification. The A/E will assume full responsibility for verifying the accuracy of any and all information.
Special Considerations- Accessibility All of the students and most of the faculty on the MSD campus are deaf or hard of hearing. In addition, MSD has recently broadened its admissions criteria and created new programs for students with multiple disabilities. Therefore, the new emergency notification system will be designed to provide use to those individuals who are physically or visually impaired in addition to being deaf or hard of hearing, allowing them to have a system that is sensitive to their needs.
Special attention will be given to life safety and emergency egress systems under power failures.
Hazardous Materials If materials suspected of containing hazardous materials are encountered, do not disturb.
Immediately notify Owner and DGS Project Manager. Owner will remove hazardous materials under a separate contract.
Governing Codes and Standards
The A/E will verify which editions of following codes govern. The exact dates of the referenced codes and standards references will be included in the documents. Some of the requirements necessary to create an operable system for MSD students and staff may be in excess of what is referenced in these codes and standards.
Code of Maryland Regulations (COMAR 05.02.02) Maryland Accessibility Code, 2002
Americans with Disabilities Act Guidelines (ADAAG), Amended 2010 Guidelines for Buildings and Facilities: Building Elements Designed for Children's Use
State of Maryland IAC Guidelines for Public School Construction
Maryland State Department of Education Guidelines (COMAR 13A.05.01.10)
Maryland State Fire Prevention Code
National Electric Code, 201 7
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ANSI/ASMEA17.12016
American Society for Testing and Materials (ASTM)
International Building Code 2018
National Fire Protection Association - NFPA 1 version 2018, NFPA 72 version 2016, NFPA 90A, NFP A 101 version 2018 - Life Safety Code and NFP A 1221.
Underwriters Laboratory, Inc (UL) Publications Fire Protection Equipment Directory, 2006
Underwriters Laboratory, Inc (UL) Standard UL 1971 - Signaling Devices for the Hearing Impaired, 1994
Department of General Service Procedure Manual, 2015
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Appendix A
Fire Alarm (FA) Minimum Components
• Provide a fully functional system that complies with the following requirements. If the current version of the National Fire Protection Act (NFPA) requires something more stringent or contrary to the minimum components listed, the vendor is to meet the NFPA requirement and notify the
State of the change.
• Addressable FA Control Unit (FACU) containing a Central Processing Unit (CPU), power supply, LED indicators, control switches, Digital Alarm Communicator Transmitter (DACT) and relays.
• Annunciation at the FACU.
• PC based Graphical User Interface (GUI) minimum of two stations (Notifier ONYXWorks workstation or equal).
• Digital voice message controller and message generator.
• Ability to customize pre-set FA messages, both graphic and audio, to include the name of the building they originate in.
• Distributed digital audio amplifiers.
• Input Devices including waterflow switches and tamper switches.
• Addressable analog photoelectric smoke detectors with standard bases.
• Addressable manual FA pull stations.
• Addressable monitor modules and control relay output modules.
• Addressable visual notification devices including LED scrolling text signs (Notifier 24VDC LED three color or equal with supervised battery backup) and HDTV 1080P LED video display monitors
(quantity to be determined in the Risk Analysis submission). Third party or proprietary Distributed
Recipient Mass Notification System (DRMNS) interface.
Appendix B
Distributed Recipient Mass Notification System (DRMNS) Properties
• Provide a fully functional system that complies with the following requirements. If the current version of the National Fire Protection Act (NFPA) requires something more stringent or contrary to the minimum components listed, the vendor is to meet the NFPA requirement and notify the
State of the change.
• Provide a Windows based Enterprise-Class Hard Drive to manage the DRMNS system.
• Provide an identical redundant server as backup in the event of failure of the primary server.
• Each server will be firewall protected.
• Provide automatic switching and initialization of the backup server in the event of failure of the primary server.
• Provide remote system interface allowing an authorized password protected user to log-in and maintain an active desktop enabling the user to activate and disseminate emergency and non emergency messages.
• Provide auxiliary battery backup power adequate to maintain the DRMNS server components and switches for 24 hours of standby operation and 15 minutes of emergency event operation.
• Provide pre-set MNS messages as indicated in Appendix B.1 meeting NFPA-72 requirement of activation within a maximum of ten seconds upon initialization of the system event.
• Provide the ability to disseminate MSD produced American Sign Language (ASL) videos to on site
LED monitors. Quantity and location to be determined by the Risk Analysis report.
• Provide the ability to disseminate custom MNS text and audio messages from the GUI consoles.
• Provide the ability to disseminate Short Message Service (SMS) text messages and Multimedia
Messaging Service (MMS) messages to select or group users via no less than three workstations on the MSD Local Access Network (LAN). Provide a centralized system to disseminate emergency messages and pop-up messages to all computers aut.horized to be connected to the MSD LAN.
• Provide authorized MSD administrators with the ability to customize distribution lists, recipients and messages.
• Provide automatic message capability by the FA system via direct network integration. This activation shall also correspond to FACU user pre-programmed annunciator buttons that will activate pre-recorded messages or live emergency announcements.
• Provide MSD administrators the ability to receive outside automated National Weather Service or similar alerts.
Appendix B.1
List of pre-recorded voice and LED text sign messages:
Fire Evacuation
ATTENTION PLEASE. A FIRE EMERGENCY HAS BEEN REPORTED IN THE BUILDING. PLEASE EVACUATE BY
THE NEAREST EXIT. ONCE OUTSIDE REPORT TO THE NEAREST ASSEMBLY POINT AND STAND BY FOR
FURTHER INSTRUCTIONS.
Text message: "EMERGENCY! EVACUATE BY THE NEAREST EXIT!" -Red font
Severe Weather Alert
ATTENTION PLEASE. THE NATIONAL WEATHER SERVICE HAS ISSUED A SEVERE WEATHER WARNING FOR
THIS AREA. PLEASE SEEK IMMEDIATE SHELTER UNTIL THE ALL CLEAR IS GIVEN.
Text message: "ATTENTION! WEATHER EMERGENCY. SEEK SHELTER UNTIL ALL CLEAR GIVEN." -Yellow font
Tornado
ATTENTION PLEASE. THE NATIONAL WEATHER SERVICE HAS ISSUED A TORNADO WARNING FOR THIS
AREA. PLEASE REPORT TO DESIGNATED SAFE AREA AND STAY AWAY FROM WINDOWS UNTIL THE ALL
CLEAR IS GIVEN.
Text message: "ATTENTION! TORNADO WARNING. SEEK SHELTER UNTIL ALL CLEAR GIVEN." -Yellow font
Shelter in Place
ATTENTION PLEASE. A SECURITY EVENT HAS BEEN REPORTED. ALL STAFF AND STUDENTS ARE TO
REMAIN INDOORS. SECURE EXTERIOR DOORS AND WINDOWS.
Text message: "ATTENTION. SECURITY EVENT. SHELTER IN PLACE. SECURE BUILDING." - Red font
Lock Down
ATTENTION PLEASE. A SECURITY EVENT HAS BEEN REPORTED. ALL STAFF AND STUDENTS ARE TO LOCK
DOWN IN THEIR AREA IMMEDIATELY.
Text message: "ATTENTION. SECURITY EVENT. LOCK DOWN. SECURE YOUR AREA." - Red font
All Clear
ALL CLEAR. THE EMERGENCY SITUATION HAS ENDED.YOU MAY RESUME NORMAL ACTIVITIES.
Text Message: "ALL CLEAR. RESUME NORMAL ACTIVITIES." - Green font
System Testing - prior to start of testing
ATTENTION PLEASE. WE WILL BE TESTING THE EMERGENCY NOTIFICATION SYSTEM THROUGHOUT THE
BUILDING. PLEASE DISREGARD ANY FLASHING LIGHTS, AUDIBLE TONES OR PRE=RECORDED MESSAGES
UNTIL FURTHER NOTICE.
Text Message: "ATTENTION. System testing. Disregard all Emergency notifications until further notice." -
Green font
System Testing - Completion of testing
ATTENTION PLEASE. SYSTEM TESTING OF THE EMERGENCY NOTIFICATION SYSTEM HAS BEEN
COMPLETED.
Text Message: "ATTENTION. System testing has been completed." - Green font
Appendix C
Mass Notification System Integrated Web Services (IWS) Minimum Components
• Provide a primary IWS server system hosted on one or more Windows Server Application servers.
Recommended Dual CPU Quad Core, Xeon E56xx or better with at least 2GHz processing speed.
32GB RAM. 100GB free disk space. If multiple application servers are used a Load Balancer should be used to create a virtual web farm.
• Provide a Microsoft (SQL) Server Database server. Recommended Dual CPU Quad Core, Xeon
E56xx or better with at least 2GHz processing speed. 32GB RAM. 200GB free disc space.
• Provide an IP Integration Module to communicate between the IWS and non-IP systems.
• Provide an Internet Browser for use by the IWS to access the web. When an alert is available it should be received by the designated administrators to review and respond.
• Provide external delivery of FA activation alerts to MSD designated monitoring service.
• Provide a hosted Personal Safety and Connect Service (PSCS) alert delivery system and service to connect and interact with the designated end-users devices.
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