Attachment O - Performance Work Statement 16 June 2023_Final.docx

Fort Sill, OK Performance Work Statement (PWS) Full Food Services And Dining Facility Attendant Services AS OF 16 June 2023

1. GENERAL INFORMATION

1.1 Introduction

1.1.1 This PWS is developed to support Fort Sill (FSOK) food service requirements to meet Full Food Service (FFS), Dining Facility Attendant (DFA) Services, and remote site feeding requirements at designated Dining Facilities. The Contractor shall provide quality services in support of the installation food service program supporting the warfighter with flexible, efficient and cost effective services through management innovations and use of industry best practices, where applicable, while ensuring compliance with all applicable laws, rules, and regulations.

1.1.2 The United States Government uses the Performance Based Services Acquisition (PBSA) strategy to provide the descriptions, instructions, and references in this document. The Government provides additional details or references when experience indicates a need exists to drive a specific effective and efficient outcome. The presence of these additional details or the absence of these details reflect the performance-based nature of this format and should not be construed to mean this performance based document lists all implied tasks necessary to achieve the successful level of performance. Referenced publications, regulations, and guidance in this PWS provide specific performance standards; the Contractor, Sub-Contractors (herein the Contractor) must adhere to those standards unless specific relief has been given, in writing, by the Contracting Officer (KO).

1.1.3 The KO or his/her designated representative will be the point of contact (POC) concerning administration and performance of the contract. The Contracting Officer’s Representative (COR) monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. Both the KO and COR can provide guidance.

1.1.4 All work under this effort is subject to inspections and performance assessments. Failure to meet the contract requirements may result in an automatic payment deduction, Non-Conformance Report (NCR), cure notice, and/or termination. The Government reserves the right to seek consideration in the event of un-resolved contract discrepancies and serious incidents impacting the effort.

1.2 Scope of Effort

1.2.1 The Contractor shall provide all supervision, labor, personnel, equipment, materials and supplies, with the exception of Government Furnished Property (GFP), to perform activities as defined in this PWS. The Contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS. All services provided by the Contractor in this contract shall be performed in accordance with (IAW) Tri Service Food Code (TB MED 530), Army Policy, and all applicable local, state and federal laws, regulations and policies. In the event of a conflict between any law and regulation, the more stringent rule shall apply. Contractor tasks include, but are not limited to the following: dining facility management functions, food requisitioning, receiving and storage, food preparation, food serving, facility sanitation duties, and the associated logistics analysis and management functions in support of the installation’s mission.

1.2.2. Estimated workload requirements (e.g., square footage, hours of operation, capacity) for each dining facility are outlined in Attachment F - Workload Data/Capabilities with AFMIS Historical Headcount data provided in Attachment B – AFMIS Headcount.

1.2.3 The Contractor shall provide all supervision, labor, personnel, equipment, materials and supplies, with the exception of Government Furnished Property (GFP), to perform activities that comprise the DFA Services of an Army Dining Facility under a DFA task order. This includes, but is not limited to, the performance of related administrative, custodial and sanitation functions in the Dining Facilities.

1.2.3.1 DFAC building 3443 (Guns and Rockets) is currently programmed to be operated by the military with DFA Services required, however, in the event military cooks are unable to perform the mission due to deployment or training, and the facility must continue to serve the AIT populations, the Contractor will be required to support this building with Full Food service operations.

1.3 Contract Administration and Management

1.3.1 The Contractor shall successfully integrate and coordinate all activity needed to comply with contract requirements. The Contractor shall respond to Government requests for contractual actions in a timely manner. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of Sub-Contractors (when applicable).

1.3.2 The Contractor shall maintain continuity between the operations at the installation and the Contractor's corporate offices. The Contractor shall ensure management personnel are on-site during all dining facility hours of operation and each shift lead supervises Contractor employees in no more than one dining facility per shift.

Staffing in the dining facilities is critical. As such, the contractor’s Staffing Matrix is incorporated into the contract as Attachment H. The contractor shall ensure the staffing is maintained during the performance of Food Services each dining facility. This includes requirements for DFMs, ADFMs, DFA Supervisors, Cooks, DFAs, Cashiers, Rations, Admin and Servers.

1.3.3 The contracting office will hold periodic status or progress meetings (referred to as Performance Management Reviews) with the KO, COR, Contractor, and other personnel as necessary IAW AR 70-13, Management and Oversight of Service Acquisitions. These meetings will be held at least quarterly to discuss problems, progress of the contract, and contractor performance. The Contractor shall participate and provide any necessary briefings and supporting data.

1.3.4 Sub-contract Management

The Contractor shall manage all sub-contracts necessary to integrate work performed on this requirement and the Contractor shall be responsible and accountable for Sub-Contractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractor shall file sub-contract reports in the electronic Sub-contracting Reporting System (eSRS). Prime/ Higher Tier Sub-Contractors shall inform their Sub-Contractors to enter their reports in eSRS under the flow down requirement. Contractors shall provide a notification e-mail address in the report for the federal Government agency.

1.4 Contractor Personnel Requirements

1.4.1 The Contractor shall provide the appropriate amount of qualified labor and management with required training, skills, and experience in order to effectively accomplish the work required in this PWS. The Contractor shall not allow any employee that is not certified and trained for a particular task to perform such work. The Contractor, at its own expense, shall maintain all qualifications and certifications required to perform the requirements of this PWS.

1.4.2 The Contractor shall provide administrative support to employees IAW state and federal employment policies (time keeping, leave processing, pay, emergency needs). The Contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions.

1.4.3 Key Personnel

The Government has determined that certain positions, for the purpose of ensuring the Contractor can satisfy minimum experience and certification requirements, are key and essential. Key positions must be filled within 24 hours of being vacated, as a temporary mitigation, and filled within 30 days with a permanent employee. The COR must be notified immediately upon replacement (temporary and permanent) of key personnel and the KO must be notified within 72 hours.

1.4.3.1 Project Manager (PM) (KEY)

The Contractor shall provide an on-site Project Manager (PM) who will be responsible for all work under this contract. The PM shall have no less than 5 years management and must be highly familiar with Army Food Management Information Systems (AFMIS). The PM shall be highly qualified with general supervisory experience, and shall have at least 3 years specific management experience in managing cafeteria style or multi-entrée operations providing complete meal service (breakfast, lunch and dinner). The PM shall have and maintain a current (within the last 5 years) Food Protection Manager Certificate as defined in Tri Service Food Code (TB MED 530). The PM shall have full authority to act for the Contractor on all matters relating to this contract. The PM has overall responsibility for the site’s Quality Control (QC). The PM shall be the primary point through which technical communications, prioritization of effort, team standardization and technical direction flow between the Government and the Contractor. During any absence of the PM, the COR shall be notified immediately. A qualified alternate who possesses a Food Protection Manager certification (within the last 5 years), shall have full authority to act for the Contractor on all matters relating to work performed. The PM shall return all Government calls within one hour during operational hours and two hours during non-operational hours.

1.4.3.2 Dining Facility Manager(s) (DFM) (KEY)

The Dining Facility Manager(s) shall be directly responsible for the day-to-day operations and shall direct employees at their respective dining facilities. The Contractor shall provide a DFM for each FFS dining facility identified in Attachment F – Workload Data/Capabilities to manage the performance in each facility, to include Sub-Contractors, and to meet the specified performance standards. The DFM shall have experience of successfully managing cafeteria style or multi-entrée operations, catering or Government cafeteria operations providing complete meal service (breakfast, lunch and dinner), feeding over 300 customers per sitting. Managers shall have experience using automated systems (such as AFMIS) to order, issue, inventory and plan food operations daily. The DFM shall have and maintain a current (within the last 5 years) Food Protection Manager Certificate as defined in Tri Service Food Code (TB MED 530). During any absence of the DFM, the COR shall be notified immediately. A qualified alternate who possesses a Food Protection Manager certification (within the last 5 years), shall have full authority to act for the Contractor on all matters relating to work performed at their respective dining facility.

1.4.3.3 Supervisory Personnel

The Contractor shall provide first line supervisors as required for completion of PWS requirements.

1.4.4 Emergency Services

The Contractor shall be responsible for providing medical services to its employees. Emergency medical services will be provided by the Government to support life-saving injuries or illnesses until proper medical support can be administered from an external source to the Government from a medical treatment facility or transport.

1.4.5 Employee Health, Hygiene, and Dress Code

The Contractor shall follow the requirements for public health, personal hygiene, IAW the regulatory guidance in Tri Service Food Code (TB MED 530) and state and local policies for Contractor employees. Supervisory personnel are responsible for ensuring all Contractor and conditional employees are knowledgeable and understand their responsibility to report listed symptoms, diagnosis and exposure to a listed pathogen to their supervisor. Additionally, Contractor employees must be medically cleared, specifically IAW Tri Service Food Code (TB MED 530), Chapter 2, Appendix G, in order to report back to work after an absence due to illness.

1.4.5.1 The Contractor (to include Sub-Contractors) shall wear and display a Contractor provided Identification (ID) Badge in a conspicuous place on the front of exterior clothing above the waist except when safety or health reasons prohibit. The minimum required information on the badge includes company name, employee full name, picture of employee, and date of expiration. The Contractor shall ensure employees wear a Government approved uniform. The Contractor shall submit uniforms to the COR within 10 days of award to determine acceptability.

1.4.6 Employee Conduct, Behavior, and Ethics

The Contractor shall ensure employees comply with all applicable Government regulations, policies and procedures and all personnel employed under this contract conform to conduct regulations contained in FAR Clause 52.203-13, Contractor Code of Business Ethics and Conduct. The Government may direct the Contractor to remove any Contractor employee from the Government premises IAW the authority of the Installation Commander. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract.

1.4.7 Organizational Conflict of Interest (OCI)

Contractor and Sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development or modification of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. Furthermore, Contractor and its Sub-Contractors shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense (DoD) 5500.7.R entitled “Joint Ethics Regulation”.

1.4.8 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E-Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers.

1.4.9 Vehicle Operators

Contractor employees or employees of Sub-Contractors shall have proper state registration, proof of insurance, and a valid driver's license to operate privately owned vehicles (POV) on the installation. All vehicles (Contractor and personally owned), Contractor personnel, and their personal property are subject to search and seizure of contraband or unauthorized Government property. The search and seizure provisions of AR 190-5, Motor Vehicle Traffic Supervision apply to Contractor personnel entering, within, or leaving the installation or the installation’s area of responsibility (AOR) which require access by Contractor personnel in performance of this contract. Current requirements may change when dictated by security conditions.

1.4.10 Sexual Harassment and Sexual Assault Training Plan

The Contractor shall have a Sexual Assault and Sexual Harassment Training Plan which includes a schedule for all related training. The plan shall identify the methods of training (e.g. classroom, on-line, etc.), as well as intervals (e.g. quarterly) for refresher training, as applicable. The plan shall address (but not be limited to) such things as: procedures for training each employee, training record retention, method/mode of instruction, instructor accreditation, on-line/web-based resources/training aids. The Contractor’s Sexual Harassment and Sexual Assault Training Plan shall be submitted for approval within 30 days of contract award. The Government has 30 days after receipt of the Training Plan for review and approval. The Contractor’s training shall address, at a minimum, the following:

1. Defining what constitutes sexual assault and sexual harassment.

1. Explaining sexual assault is a crime.

1. Defining the meaning of “consent” as defined in DoDD 6495.01 (Sexual Assault Prevention and Response Program, SAPR).

1. Explaining the distinction between sexual harassment and sexual assault and that both are unacceptable forms of behavior even though they may have different penalties. Emphasizing the distinction between civil and criminal actions.

1. Explaining Unrestricted Reporting.

1. Providing an awareness of the SAPR program, as well as the roles and responsibilities of company managers, including all available resources for victims.

1. Identifying prevention strategies and behaviors that may reduce sexual assault, including bystander intervention, risk reduction, and obtaining affirmative consent. Identifying strategies to safely intervene and to guard against retaliation, reprisal, ostracism, or maltreatment because of that intervention.

1. Explaining eligibility for Special Victims' Counsel (SVC)/Victims' Legal Counsel (VLC) for individuals who report sexual assault, and the types of legal assistance authorized to be provided to the sexual assault victim.

1. Explaining what constitutes retaliation, reprisal, coercion, ostracism, and maltreatment and company procedures for reporting allegations of reprisal.

8. Explaining what is the appropriate, professional response by peers to a victim and an alleged offender when a sexual assault is reported. For example, consider using scenarios to facilitate discussion of appropriate behavior, to include discussing potential resentment of peers for victims, bystanders, or witnesses who report a sexual assault. Explain the impact to the victim of incidents of retaliation, reprisal, ostracism, and maltreatment; as well as the impact in deterring reporting of sexual assault incidents.

8. Explaining that all personnel in the victim’s company, when they become aware of allegations of retaliation, reprisal, ostracism, or maltreatment, are required to take appropriate measures to protect the victim, including information regarding how to prevent retaliation, reprisal, ostracism, and maltreatment after a reporting an incident of sexual assault.

1. Explaining company policy which protects victims of sexual assault from retaliation, reprisal, ostracism, and maltreatment. Explaining how victims can seek assistance on reporting allegations to:

9. A Sexual Assault Response Coordinator (SARC)

9. A SARC in different installation, which can be facilitated by the Safe Helpline

9. Their immediate Supervisor, or other company officials

9. US Army Criminal Investigation Division (CID)

9. Local Provost Marshall/Military Police

1. Explaining the company policy that protect witnesses and bystanders who intervene to prevent sexual assaults or who report sexual assaults from retaliation, reprisal, ostracism, and maltreatment.

1. Ensure employees are aware of their obligation to report - as soon as they become aware - any allegation or first-hand knowledge of sexual assault, sexual harassment to their local/Corporate management, Human Resources office, local Commander, the Contracting Officer, the Administrative Contracting Officer (ACO), the Contracting Officer’s Representative.

1. The Contractor shall retain all training records and shall make them available to the COR, upon request.

Reportable A01 Sexual Harassment and Sexual Assault Training Plan

1.4.10.1 The Contractor shall immediately report ALL incidents of sexual assault to the local Provost Marshall, COR, and KO. After the initial phone call to the Provost Marshal, the Contractor shall follow-up within 4 hours with a written report to the Provost Marshall and as the Contractor learns of additional information, the initial report will be followed-up with subsequent reports providing as much detail as possible pertaining to the "who, what, why, when and where".

1.5 Training Requirements

1.5.1 The Contractor shall provide necessary training to employees to ensure competent performance. All training records shall remain on-site and shall be made available for Government review upon request. Contractor personnel shall receive the Government provided training listed below within 60 days after contract start date, unless otherwise noted.

1.5.2 Food Sanitation and Safety Training

The Contractor shall ensure all Contractor employees receive Food Sanitation and Safety Training IAW Tri Service Food Code (TB MED 530).

1.5.3 DoD Level I Antiterrorism Training (AT)

All Contractor employees, to include Sub-Contractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 days after contract start date and annually thereafter. The Contractor shall submit certificates of completion for each affected Contractor employee and Sub-Contractor employee to the COR (or to the KO if a COR is not assigned) within 5 days after completion of training by all employees and Sub-Contractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil and takes approximately two (2) hours to complete. In the event the automated system at https://jkodirect.jten.mil cannot be accessed or is not available (e.g. server problems), the training can be provided by a qualified instructor. If the training is not completed online, instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant names(s) of approved instructors shall be provided to the KO or designee.

1.5.3.1 iWATCH Training The Contractor and all associated sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of contract award and within 5 days of new employees commencing performance. Results shall be reported to the COR NLT 10 days after completion. Course takes approximately two (2) hours to complete.

1.5.4 DoD Information Assurance (IA) Awareness

All Contractor employees shall complete DoD IA Awareness and associated Cyber Awareness training at https://public.cyber.mil/training/cyber-awareness-challenge/ prior to being granted access to any Government network Course takes approximately two (2) hours to complete. All users who require network access will complete initial and annual training thereafter. Contractor employees requiring access to Government ADPE or networks must also initially and annually sign, date, and submit the required Acceptable Use Policy (AUP) and DoD IA Training to their Army Training Certification Tracking System (ATCTS) records. If during performance of the contract ADPE security requirements or access policies change, the Contractor will be required to follow and adhere to the new or updated policies. All Contractor employees with access to a Government information system shall be registered in the ATCTS at commencement of employees' services.

1.5.5 Operations Security (OPSEC) Training

Per AR 530-1 Operations Security, the Contractor employees shall complete Level I OPSEC Awareness training within 30 days of their reporting for duty and annually thereafter. OPSEC Awareness training is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm.

The course takes approximately one (1) hour to complete. In the event the automated system cannot be accessed or is not available (e.g. server problems), OPSEC Training can be provided by a qualified instructor.

1.5.6 Information Security (INFOSEC) Training

Per AR 380-5 Army Information Security Program and AR 350-1 Training and Leader Development, Contractor personnel shall be given initial security orientation and annual security refresher training. Contractor personnel shall be trained within 30 days of reporting for duty and annually thereafter. Information Security Training is available at the following websites: https://www.lms.army.mil/ or https://securityawareness.usalearning.gov/initialorientation/index.htm. In the event the automated system cannot be accessed or is not available (e.g. server problems), INFOSEC Training can be provided by a qualified instructor.

1.5.7 Controlled Unclassified Information (CUI) Training

Per DoD 5200.48 Controlled Unclassified Information and DA G2 Memo Implementing Guidance for DoD 5200.48 Controlled Unclassified Information, all Contractor personnel shall receive initial and refresher CUI training. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. CUI training is available at the following website: https://securityhub.usalearning.gov/index.html. In the event the automated system cannot be accessed or is not available (e.g. server problems), CUI Training can be provided by a qualified instructor.

1.5.8 Threat Awareness and Reporting Program (TARP)

Per AR 381-12 Threat Awareness and Reporting Program (TARP), Annual threat awareness training conducted by a counterintelligence (CI) agent making the presentation to a live audience is mandatory for all Contractor personnel. Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. In the event live training is not possible, Contractor personnel shall complete the computer based training that is available on the Army Learning Management System (ALMS) Web site at https://www.lms.army.mil. This is the only authorized alternative method for TARP training.

1.5.9 Sexual Harassment and Sexual Assault Training

All Contractor employees must complete Sexual Harassment and Sexual Assault Training IAW the Contractor’s Sexual Harassment and Sexual Assault Training Plan.

1.5.10 Installation Staff and Contractor Training Course

In order to comply with TRADOC Regulation 350-6 "Enlisted Initial Entry Training Policies and Administration", all contract personnel are required to attend the Installation Staff and Contractor Training Course (ISCTC). Contractor personnel shall be trained within 30 days of their reporting for duty and annually thereafter. This training will be provided by the government and provides guidance on prohibited activities with Initial Entry Trainees (IET). The Contractor shall coordinate with the COR to obtain training. Following training, all Contractors are required to sign a DD Form 2982 on an annual basis.

1.6 Contractor Planning and Resource Management

1.6.1 Hours of Operation

The Contractor shall maintain the operating hours of the DFAC(s) listed in Attachment F - Workload Data/Capabilities. These hours are subject to change based upon supported unit requirements.

1.6.1.1 Extended Service Hours

Special and emergency situations (i.e., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, pandemics, alerts, training exercises, troop movements, etc) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The Contractor shall provide extended services when notified by the KO or COR. The KO or COR may authorize the Contractor to provide extended services by giving at least four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications may occur; however, notifications will be given as soon as possible.

1.6.2 Recognized/Government Holidays

Government personnel in CONUS locations (to include Alaska and Hawaii) observe the following holidays:

Juneteenth National Independence Day 19th day of June Independence Day 4th day of July

1.6.3 Holiday Decorations

The Government is responsible for providing appropriate holiday decorations to include Thanksgiving, Christmas and the Army Birthday to highlight these periods and special meals as appropriate.

1.6.4 Mission Essential Contractor Services

In accordance with DFARS Clause 252.237-7023, Continuation of Essential Contractor Services, the Government identified all of the services performed under this PWS as essential Contractor services. Any changes to the Contractor’s written plan submitted with its proposal, shall be submitted to the KO and be approved by the Government, and incorporated into the contract.

1.6.5 Government Notification

The Contractor is required to notify the KO immediately, in writing, upon learning of a labor strike affecting contract performance and provide daily status updates thereafter. Names of striking employees shall be submitted, in writing, to the KO within 8 hours of the labor strike.

1.7 Security Requirements

1.7.1 Physical Access and General Protection/Security Policy and Procedures The Contractor and all associated Sub-Contractor’s employees shall comply with DoD installation access requirements and adhere to all local security policies and procedures. The Contractor shall provide all information required for background checks IAW Army Regulation (AR) 380-67, Personnel Security Program and AR 190-13, The Army Physical Security Program to meet installation access requirements. Once appropriate background checks are successfully completed, Contractor personnel will receive an Installation Access Card (IAC). Contractor workforce must comply with all personal identity verification requirements as directed by DOD, Headquarters Department of the Army (HQDA) and/or local policy. During increased Force Protection Conditions (FPCONs), Contractors may have limited access to the installation and may experience entrance delays. In addition to the changes otherwise authorized by FAR Clause 52.212-4 Contract Terms and Conditions – Commercial Products and Commercial Services of this contract, should the FORCE Protection at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.7.2 Key Control

The Contractor shall maintain key control IAW AR 190-51, Security of Unclassified Army Resources (Sensitive and Non-Sensitive) and AR 190-13 in ensuring all keys issued by the Government to the Contractor are not lost or misplaced and are not used by unauthorized persons. The Contractor will report to the COR(s) any occurrences of lost, unauthorized use, or unauthorized duplication of keys in the Contractor possession and control immediately. The Contractor will be liable for any and all costs necessary to secure the locks and keys compromised by any occurrence of lost, unauthorized use, or unauthorized duplication of keys.

1.7.3 Contractor Common Access Card (CAC)

All Contractor personnel performing on U.S. Government facilities (on a regular basis for a period of six months or more) and/or require access to U.S. Government Information Technology (IT) systems are eligible and vetted for a CAC IAW Army Sustainment Command (ASC) CG policy 380-13. All Contractor personnel must, at a minimum, have a favorably adjudicated Tier 1 or an equivalent or higher investigation IAW Homeland Security Presidential Directive-12 (HSPD-12). The Contractor must have a pre-hiring system in place to ensure probability and eligibility to receive a favorably adjudicated Tier 1.

The Government will issue a CAC to eligible contractor employees performing work under this contract in accordance with HSPD-12, Office of Management and Budget (OMB) guidance M-05-24, Federal Information Processing Standards Publication (FIPS PUB) Number 201-2, and the Department of Defense, and Directive Type Memorandum (DTM) 08-003. The Government reserves the right, in its sole discretion, to refuse to issue a CAC to any employee or to revoke one for security purposes or other reasons.

Upon contract award, the Contractor will provide the name, telephone number, and e-mail contact information for their Facility Security Officer (FSO) or Security POC to the servicing Government Security Office (GSO). The servicing GSO will contact the FSO/POC and will provide specific instructions on the electronic submission of background investigations (SF 85, Questionnaire for Non-Sensitive Positions and SF 87, Fingerprint Card) in accordance with HSPD-12 and Office of Personnel Management (OPM) guidance. The servicing GSO will provide investigation determinations and verification of existing investigations for personnel transitioning from other contracts.

1.7.4 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I-551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

1.8 Quality Program Requirements

1.8.1 Quality Assurance

The Contractor shall have work complete and ready for inspection IAW all terms of the contract. The Government will conduct inspections according to the appropriate random and planned surveillance method, to compare the Contractor's performance to contract requirements and standards. The Government reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to the contract requirements. In addition to random and planned surveillance, US Army Public Health Command personnel may perform inspections at dining facilities. The Contractor shall provide a copy of the inspection results to the COR. The Contractor shall correct all recorded defects prior to re-inspection if the Contractor fails a service.

1.8.2 Quality Control Plan

The Contractor shall develop and maintain an effective quality control plan to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services.

The Contractor’s QCP shall be submitted for approval within 10 days of contract award and shall include the following:

1. Elements of the Plan: The QCP shall ensure the enforcement of the required standards for:

a. Personnel health and hygiene

b. Workplace Safety IAW DFAC safety standards and regulations outlined herein

c. Fire prevention and evacuation

d. Environmental protection

e. Energy conservation

f. Employee training

g. HAZMAT Program

h. Hazard communication standards (OSHA) for use of chemicals

i. Hazard Analysis Critical Control Point (HACCP) Plan

j. Security and use of Government Property

2. An organizational chart which provides for QC personnel to have direct accountability to the Contractor's top management.

3. An inspection system covering all tasks and services required by this contract.

4. A cleaning schedule that ensures the cleanliness of each dining facility in accordance with Tri Service Food Code TB MED 530, paragraph 6-501.12.

5. Methods of communication with the Government regarding quality and contract performance.

6. A Customer/diner feedback program.

7. A monthly reporting system to the Contractor's home office.

1.9 Environmental Requirements

1.9.1 The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractor’s QCP shall include provisions to enforce environmental policies at the supporting dining facility(s)

1.10 Safety Requirements

1.10.1 In performing the services required, the Contractor shall ensure compliance with all applicable Federal, U.S. Government, and local command directives and regulations that pertain to safety, occupational health, and fire prevention as outlined in 29 CFR 1910, Occupational Health and Safety, DODI 6055.1, DoD Safety and Occupational Health Program, AR 385-10, The Army Safety Program, DA PAM 385-10, Army Safety Program, DA PAM 385-40, Army Incident Investigations and Reporting along with safety-reporting requirements. In addition, the Contractor shall adhere to the safety standards outlined in AR 30-22, Army Food Program, DA PAM 30-22, Operating Procedures for the Army Food Program, TM 4-41.11, Dining Facility Operations, TM 4-41.12, Food Program Operations, ATP 4-41.11, Army Field Feeding and Class I Operations, ATP 4-41.11 Appendix B (Sample Safety Checklist), and TB MED 530, Tri-Service Food Code.

1.10.2 The Contractor shall provide initial verbal notification of any accident involving on-duty injuries to employees and/or damage to GFP (in excess of $100) to the COR, and HQ ASC Safety Division not later than four (4) hours after occurrence. The Contractor shall utilize the Government provided Contractor Accident Reporting Format to report all accidents involving damage to property and/or injury to employees to the COR and HQ ASC Safety Division at usarmy.ria.asc.list.g4-safety@army.mil with complete details within 72 hours.

1.10.2.2 The Government reserves the right to conduct an investigation of any incident involving Government or Contractor personnel and equipment. If an accident investigation by the Government is determined appropriate, the Contractor shall provide all information related to the incident.

1.10.2.3 The Contractor shall comply with Occupational Safety and Health Administration (OSHA) standards, Federal, DoD, Army, State, and local safety and health requirements.

2. GOVERNMENT FURNISHED PROPERTY, FACILITIES, AND SERVICES

2.1 Government Furnished Property (GFP)

The Government will provide the property listed in Attachment D(1) - GFP. The Contractor shall track, monitor, inspect, control and manage GFP issued for use IAW the Contractor’s approved Property Management System procedures, FAR Clause 52.245.1, Government Property, and all related FAR and DFARS clauses.

2.2 Property Management System (PMS) Procedures

The Contractor shall provide Property Management System (PMS) procedures within 30 days of award. The PMS shall contain the intricate details of the inner workings of the Contractor’s PMS and how it will meet the 10 established outcomes IAW FAR Clause 52.245-1(f) Government Property Requirements.

2.3 Real Property

A list of Real Property is provided in Attachment D(2) - Real Property. In the event of damage occurring to any incidental or real property item, the Contractor must notify the COR of that damage within 2 hours.

2.4 Durable Property

The Government will provide the initial quantity of durables as delineated in Attachment D(3) - Durable Property. During the performance of this contract, the Contractor shall be responsible for replacing these durables due to wear and tear and loss. At the end of the contract the Contractor shall ensure that the final quantity of durables equals the initial quantity provided by the Government and will remain property of the Government. Replacement items shall be of comparable quality, size, and color. Based on industry standard, the Contractor may be required to replace an estimated 7% of the inventory annually.

2.5 Maintenance of GFP

The Contractor shall be responsible for GFP (See Attachment D (1) - GFP), to include ensuring that operator-level maintenance and calibrations, as specified by the equipment technical manuals or manufacture instructions, are scheduled and performed on all applicable equipment per the Contractor’s PMS procedures. The Contractor shall notify the COR when property is no longer functional/serviceable. The contractor shall initiate all work-order requirements and ensure the method for reporting and recording work-order requirements is IAW the Installation’s work-order procedures.

2.6 Property Damage or Loss

The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price. The Contractor shall report Government property losses in the GFP module within Procurement Integrated Enterprise Environment (PIEE). This reporting requirement does not change any liability provisions or other reporting requirements that may exist under this contract. Loss, damage, or destruction of Government property shall be addressed under the applicable contract provisions.

2.7 Inventories

2.7.1 Phase-in inventory

A joint inventory of Government property shall be completed by the Contractor and authorized Government representative within 30 days after the contract effective date. Items of equipment missing or not in working order shall be recorded and the COR shall be notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings. Rejection of any property by the Contractor shall not relieve the Contractor of responsibility in performance of this contract. The Contractor shall not use property provided by the Government for any purpose other than the performance of this contract.

2.7.2 Annual/Quarterly Inventories

The Contractor shall conduct inventories on GFP IAW the approved PMS and provide the results to the KO (who will submit to the assigned Property Administrator) and COR IAW the format identified in DFARS PGI 245.103-72. For durable property (Attachment D(3) – Durable Property), inventories shall be conducted quarterly with results provided to the COR.

2.7.2.1 Following the inventories, the Contractor shall provide the KO and COR a GFP listing update utilizing the Attachment D(1) - GFP Format. Disposition information and documentation of any missing, lost, damaged or unaccounted for GFP shall be included in the notes column.

2.7.3 Final inventory

The Contractor and Government representative(s) shall conduct a joint inventory 30 days prior to contract completion.

2.8 GFP disposition

Any required disposition of GFP (as determined by the Government) shall come from an ACC appointed Plant Clearance Officer in PIEE IAW DFARS 252.245-7004 and IAW FAR 45.602-1. Physical disposition of GFP will not be performed by the Contractor.

2.9 Government Facilities

The physical location of each facility is illustrated in Attachment A -Dining Facility Location Map with the building plans provided at Attachment C - Building Plans. If available, the Government will provide office space for the Contractor to utilize during the performance of this contract.

2.9.1 The Contractor may install its own equipment, fixtures, or furnishings within the Dining Facilities at its own expense upon approval by the COR. No alterations to the facilities will be made without specific written permission from the KO. The Contractor shall provide the KO documentation describing, in detail, the modifications requested. If additional electrical power, water, steam or other changes to the Dining Facility are required to support the installation and maintenance, the cost shall be borne by the Contractor. The Contractor shall return the facilities to the Government in the same condition as received; fair wear and tear and approved modifications excepted. These facilities shall only be used in performance of this contract.

2.10 If the Contractor identifies a need or has a request for Information Technology (IT) GFP, software and/or services required for performance on this contract, they are to notify the COR immediately. The COR will review and route the request through the appropriate resourcing channels. The Government will purchase any approved equipment/software/service requests.

3. CONTRACTOR FURNISHED ITEMS ANDEQUIPMENT

3.1 Except for those items specifically stated as Government-furnished, the Contractor shall furnish everything required to perform this contract, including but not limited to: office equipment, office supplies, cleaning supplies, etc. The Contractor shall maintain a sufficient quantity of on-hand materials and supplies to perform all work required under this contract. Any failure on the part of the Contractor to provide sufficient quantities and quality of supplies and materials within the specifications of the contract shall not be cause for reduction in any service or performance. For informational purposes, typical supplies are listed in Attachment E -Sample Materials List.

3.1.1 The Contractor shall furnish disposable take-out packaging materials (e.g., plastic ware, clam shells, etc.) to meet the requirements stated in the contract.

3.2 All Contractor provided equipment shall be clearly marked. Upon completion or termination of this contract, the Contractor shall remove all Contractor-owned equipment/property at Contractor’s expense.

3.3 Change Fund

The Contractor shall furnish a sufficient change fund for the sale of meals at each Contractor-operated dining facility.

4. OPERATIONAL REQUIREMENTS

4.1 Dining Facility Sanitation Operations

The Contractor shall perform sanitation duties in support of dining facility operations.

4.1.1 The Contractor shall clean and sanitize all food service equipment and surfaces to support dining facility operations IAW Tri Service Food Code (TB MED 530) and approved cleaning schedule as identified in the Contractor’s QCP.

4.1.2 The Contractor shall protect, clean, and sanitize all food preparation and serving equipment and utensils between uses IAW appropriate methods listed in Tri Service Food Code (TB MED 530).

4.1.3 The Contractor shall operate and maintain the mechanical dishwashing machine IAW Tri Service Food Code (TB MED 530), Code of Federal Regulations (CFR) 178.1010 Sanitizing Solutions, and applicable user’s manual.

4.1.3.1 The Contractor shall ensure dishwashing machine and supporting mechanical equipment are cleaned, sanitized, and protected from contamination between uses.

4.1.3.2 The Contractor shall maintain flow rate of dishwashing room at or greater than that of the serving line.

4.1.4 The Contractor shall clean and maintain the interior and exterior areas of each dining facility. Non-food contact surfaces and equipment shall be cleaned before, during, and after meal period IAW Tri Service Food Code (TB MED 530) and approved cleaning schedule as identified in the Contractor’s QCP.

4.1.4.1 The Contractor shall clean restrooms, dining facility hand washing stations and employee locker rooms. The Contractor shall ensure fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the scheduled start of each meal serving period and prior to closing each day.

4.1.4.1.1 The Contractor shall ensure restroom trash has been removed and new liners installed in waste containers. The Contractor shall ensure soap dispensers are supplied with manufactures recommended products. The Contractor shall ensure paper towels and toilet tissue are available during operations 100% of the time.

4.1.4.2 The Contractor shall clean dining facility sidewalks, loading dock, and entryways daily to prevent grease, dirt and refuge buildup. The Contractor shall ensure snow and ice, or sand, are removed from sidewalks and access areas IAW Attachment F - Workload Data/Capabilities.

4.1.4.3 The Contractor shall follow installation, local, state and federal policies concerning recycling and environmental waste program including but not limited to: the folding and segregation of cardboard boxes, separation and rinsing of recyclable cans and plastic bottles, and the use of trash reductions systems such as trash compactors IAW Tri Service Food Code (TB MED 530).

4.1.4.3.1 The Contractor shall dispose of trash at the end of each scheduled meal-serving period, prior to closing for the day, and/or when containers are full.

4.1.4.3.2 The Contractor shall clean waste and recycling containers and surrounding areas of waste and recycling containers daily or as required.

4.1.4.4 The Contractor shall properly dispose of used grease and oil in outdoor grease trap.

4.1.5 The Contractor shall clean, maintain, and prepare dining room service area of operations IAW Tri Service Food Code (TB MED 530), approved cleaning schedule as identified in the Contractor’s QCP, OSHA regulations, and local, state, and federal policies.

4.1.5.1 The Contractor shall ensure each diner is afforded a clean area to eat without delay. The Contractor shall ensure all dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day.

4.1.5.1.1 The Contractor shall clean spills and remove soiled dinnerware occasionally left by diners…