Attachment L - Reference Questionnaire.docx
DOCX document 26 KB Posted
- Solicitation number
- ITN-12132
- Issued by
- Clay County, Florida
About this file
Attachment L is a Reference Questionnaire form associated with the Florida Department of Corrections (FDC) ITN-25-071 for the Operation and Management of Contractor-Operated Correctional Facilities. The document provides a structured evaluation mechanism for assessing vendor performance across 12 key performance indicators, with each question assigned a specific point value that contributes to a total possible score. The questionnaire enables references to rate a vendor's performance in areas such as contract implementation, deadline adherence, report accuracy, staff effectiveness, customer service, contract management, and overall cooperative behavior.
The scoring methodology is designed to provide a comprehensive and quantitative assessment of a vendor's past performance, with potential total points ranging from 0-60. Positive responses receive points, while negative responses result in zero points for specific questions. Key evaluation areas include contract implementation quality (rated 0-8 points), deadline meeting (4 points), report accuracy (4 points), staff performance (0-8 points), customer service quality (0-8 points), and likelihood of future contract renewal (8 points). The form concludes with spaces for reference verification, including printed name, title, signature, and date, suggesting it will be used as part of a formal vendor qualification and selection process for correctional facility management services.
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Text version
ATTACHMENT L
REFERENCE QUESTIONNAIRE
This form will be completed by the Department utilizing the information provided on Form 4, Business Experience.
Vendor’s Name: ___________________________________________________________________
Reference’s Name:
| Primary Contact Person: |
| Alternate Contact Person: |
| Primary Phone Number: |
| Alternate Phone Number: |
| The following questions will be asked of each reference. |
| Score |
| 1. Briefly describe the services the Vendor performed for your organization: |
| N/A |
2. How would you rate the contract implementation with this Vendor? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
3. Did the Vendor consistently meet all of its performance/milestone deadlines? Yes = 4, No = 0
4. Did the Vendor submit reports and invoices that were timely and accurate? Yes = 4, No = 0
5. Did you impose sanctions, penalties, liquidated damages, or financial consequences on the Vendor during the last 12 months? Yes = 0, No = 4
6. How would you rate the Vendor’s key staff and their ability to work with your organization? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
7. Did you ever request dismissal of any key staff? Yes = 0, No = 4
8. Did the Vendor’s project/Contract Manager effectively manage the contract? Yes = 4, No = 0
9. How would you rate the Vendor’s customer service? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
10. Was the Vendor’s staff knowledgeable about the contract requirements and scope of services? Yes = 4, No = 0
11. Did the Vendor work cooperatively with the organization during the course of the contract? Yes = 4, No = 0
12. Would you contract with this Vendor again? Yes = 8, No = 0
Total Score:
Reference Verified by:
| __________________________________ | ___________________________________ | ||
| Name (printed) | Title | ||
| __________________________________ | ___________________________________ | ||
| Signature | Date |
FDC-ITN-25-071
Operation and Management of Contractor-Operated Correctional Facilities
File details come from the government source that posted it. Updated .