Attachment J - Technical Specifications.xlsx
XLSX spreadsheet 1 MB Posted
- Attached to
- Tax System Modernization
- Solicitation number
- Doc1288967193
- Issued by
- North Carolina
About this file
This is a technical specifications file detailing requirements for a Tax System Modernization project for the North Carolina Department of Revenue (NCDOR). The document outlines detailed technical requirements across nine major categories: Hosting, Accessibility, Access & Identity Management, IT Change Management, Support, Service Level Agreements (SLAs), Data Management, Data Conversion, and Interface & Integrations. The specifications focus heavily on case management and payment processing capabilities, requiring features like workflow automation, document management, audit trails, and integration with various internal and external systems.
The document includes detailed response requirements from vendors, who must indicate how each capability will be satisfied using specific categories: baseline functionality with/without configuration, vendor scripting, optional functionality at additional cost, or customized development. Key technical requirements include hosting in the Agency's Government Azure cloud, 99.99% system availability, 1-second response times for 95% of transactions, integration with Microsoft Entra ID for identity management, and comprehensive data management capabilities including archiving and retention policies. The document does not specify pricing terms, set-asides, or funding requirements.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment M - Tax Schedule Matrix.xlsx | XLSX spreadsheet | |
| Attachment N - Forms Inventory.xlsx | XLSX spreadsheet | |
| RFP 45-RQ161211 NCDOR Tax System Modernization.pdf | ||
| Revised Attachment i - Functional Specifications.xlsx | XLSX spreadsheet | |
| Attachment I - Functional Specifications.xlsx | XLSX spreadsheet | |
| Attachment L - Staffing Plan.xlsx | XLSX spreadsheet | |
| Attachment P - Interface Inventory.xlsx | XLSX spreadsheet | |
| Attachment O - Systems Inventory.xlsx | XLSX spreadsheet | |
| Attachment D - Cost Form.xlsx | XLSX spreadsheet | |
| Attachment Q - Implementation Roles & Responsibilities.xlsx | XLSX spreadsheet | |
| Attachment V - Statutory References.xlsx | XLSX spreadsheet | |
| Addendum 1 RFP 45-RQ161211-State Response to Vendor Questions.pdf | ||
| Revised Attachment D - Cost Form.xlsx | XLSX spreadsheet | |
| Revised Attachment H.pdf |
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Payment Processing (Deletion)
| CGI Reviewer | Original DOR Requirement | DOR Notes | DOR Notes | CGI Recommended Requirement | Requirement Type | CGI Notes |
| Jana | Limit offset claims and donation check-off requests to the calculated overpayment amount. | IIT - some designations may not change refund amount (political party - .50 county, 1.50 state) | Limit offset claims and donation check-off requests to the calculated overpayment amount. | Payment Processing | ||
| Jana | Default data entry fields to the last entry based on DOR business rules. | Pre-filled forms based on last entry (e.g. for a manual return, bill in IIT area, PF17 allows to do this), CRIS also supports this feature… mostly demographic information | Quick entry - do not blank certain fields when using the UI multiple times. | Provide a quick entry GUI user interface that will facilitate bulk data entry. This GUI will retain data entered from the prior entry to avoid repetitive typing. | Payment Processing | |
| Jana | Reconcile credits against debits within a tax account period and/or tax account. | Provide processes to assign credits to debits based on DOR business rules. | Payment Processing | Post to identified AR - do not use FIFO. | ||
| Jana | Accept and automatically process payments from third-party service providers (e.g., lockbox). | Customer Support/e-Filing | Provide processes to handle lockbox payment interface files based on DOR business rules. | Payment Processing | ||
| Jana | Provide processes to request scheduled payments at the appropriate time and provide an emailed receipt to the taxpayer. | Payment Processing | ||||
| Jana | Provide the capability for expedited payment entry on the screen, such as multiple lines in a batch. | Payment Processing | ||||
| Jana | Warehouse payments (i.e., schedule withdrawal of payments on specific dates). | Customer Support/e-Filing | Provide the capability for the taxpayer to pay online using an internet screen to enter electronic payments. | Payment Processing | ||
| Jana | Provide the capability for the taxpayer to set up scheduled payments. | Payment Processing | ||||
| Jana | Support on-site cashiering function (e.g., issue receipts, enter payment transactions). | Provide the capability of printing a receipt from the cashiering screen. | Payment Processing | Need to be able to print a receipt from the ITS. | ||
| Justin | Support acceptance of electronic payments (e.g., National Automated Clearing House Association (NACHA) functionality for Automated Clearing House (ACH), International ACH Transaction (IAT)). | E-File links to EEPS/KII for ACH Debit and Credit Card Payments. Taxpayers may also submit payments via EFT (ACH Credit).. E-File has an escrow period for returns filed to allow time for payment to be received and linked to the return. | Provide the capability to accept electronic payments using industry standard methods and formats. This includes, but is not limited to National Automated Clearing House Association (NACHA), Automated Clearing House (ACH), International ACH Transaction (IAT). | Payment Processing | ||
| Jana | Apply money paid in a single payment to multiple tax debts or multiple payments to a single tax debt. | Provide the capability to apply a single payment to multiple liabilities within or across tax accounts. | Payment Processing | This could across accounts. | ||
| Jana | Provide the capability to apply multiple payments to a single liability. | Payment Processing | ||||
| Jana | Manually and/or automatically place and/or remove holds at any level (e.g., tax period, tax account, taxpayer). | Suspense? | Provide the capability to automatically apply holds to areas of the system, including but not limited to taxpayer, tax account, tax period. | Payment Processing | Will need specifics on what is held. | |
| Jana | Provide windows for cashiering functions (e.g., entry of payment transactions, CC, Debit Cards ACH, epyaments, balancing etc..). | Eg. Viking, eMARS…. | Provide the capability to enter payment transactions manually, including but not limited to cash, credit card, debit card, ACH, EFT. | Payment Processing | ||
| Jana | Support DOR payment frequencies. | Some require daily remittance if tax collected exceeds threshold, but file frequency remains unchanged | Provide the capability to handle any payment frequency required by DOR business rules. | Payment Processing | ||
| Jana | Provide the capability to manually apply holds to areas of the system, including but not limited to taxpayer, tax account, tax period. | Payment Processing | ||||
| Jana | Provide the capability to manually assign credits to debits without applying automated rules. | Payment Processing | ||||
| Jana | Include point-of-sale technology (e.g., barcode reader, card swipe) to expedite the processing of payments. | Customer Support/e-Filing | Provide the capability to read a swiped credit card to apply a payment. | Payment Processing | Are we going to have readers available? What would it scan. | |
| Jana | Provide the ability to remove offset eligibility from liabilities that are controlled by a Final Notice. | Collection Requirement | Final Notice | Provide the capability to remove offset eligibility from specific taxpayer liabilities based on DOR business rules. For example, liabilities included on a final notice would no longer be eligible. | Payment Processing | Right now this is a flag that denotes not to be sent to Feds or used by KLO |
| Jana | Manually and/or automatically apply overpayments to underpayments, within or across taxpayers, tax types, tax accounts and tax periods (i.e., refund intercepts). | Provide the processes to apply overpayments based on DOR business rules. This could be across tax types, tax accounts and tax periods. | Payment Processing | |||
| Jana | Provide the processes to apply responsible party payments across all debt effected. This could be tax account and other responsible parties. | Payment Processing | ||||
| Jana | Generate electronic receipts to be sent via email. | Customer Support/e-Filing | Provide processes to create a follow up notice upon receipt of a payment that does not cover the liability in full, showing application of the payment and balance, based on DOR business rules. | Payment Processing |
Case Management (deletions)
| Jacob | Define maximum number of days a work list item can be on hold. The maximum number of days will be different from one work list to another and subject to change. | Collection Requirement | Worklist | Allow a system administrator to define and change the maximum number of days each work list item can be pending. The maximum number of days will be different from one work list to another. | Case Management | |
| Jana | Allow a user, with the appropriate security rights, the ability to override a pre-defined workflow. | Allow a user, with the appropriate security rights, the ability to override a pre-defined workflow. | Case Management | |||
| Justin | Change the address of the assessment before mailing the final notice without going through the approval process again. | Allow address change of the assessment before mailing the final notice without rerouting through the approval process. | ||||
| Case Management | ||||||
| Justin | Support approval hierarchies (e.g., single or multiple approvers) based on DOR business rules. | Allow approval hierarchies based on DOR business rules. This includes, but is not limited to single or multiple approvers. | Case Management | |||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow automatic assignment of cases to groups based on DOR business rules. This includes, but is not limited to team level. | Case Management | ||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow automatic assignment of cases to individuals based on DOR business rules. | Case Management | ||
| Justin | Manually and/or automatically assign priorities to cases based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow automatic assignment of priorities to cases based on DOR business rules. | Case Management | ||
| Justin | Automatically calculate and create an assessment (e.g., non-filers, CP2000, Jeopardy) based on DOR business rules. (may required interfacing with outside systems - e.g. Unemployment Insurance data, KYTC data etc…) | This may require interfacing with outside systems - e.g. Unemployment Insurance data, KYTC data etc…) | Allow automatic calculation and creation of an assessment based on DOR business rules. This includes, but is not limited to non-filers, CP2000, Jeopardy. | Case Management | ||
| Justin | Automatically create and maintain worklists (e.g., workorders) based on DOR business rules. | Allow automatic creation of worklists based on DOR business rules. This includes, but is not limited to work orders. | Case Management | |||
| Justin | Manually and/or automatically manage cases at team level (e.g., notifications, data sharing, reporting). | Allow automatic management of cases at the team level. This includes, but is not limited to notifications, data sharing, reporting. | Case Management | |||
| Justin | Automatically process transactions (Payment, JV, Refunds, Dr./Cr., General Refund Payments etc…) without approval based on DOR business rules. | Check with users and/or strategic team on this requirement (whether a threshold is required) | Allow automatic processing of transactions without approval based on DOR business rules. This includes, but is not limited to Payments, JV, Refunds, Dr./Cr., General Refund Payments. | Case Management | ||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow automatic reassignment of cases to groups based on DOR business rules. This includes, but is not limited to team level. | Case Management | ||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow automatic reassignment of cases to individuals based on DOR business rules. | Case Management | ||
| Jana | Allow case access to be managed and approved by functional roles and/or groups. | Allow case access and assignment to be managed and approved by functional roles or functional groups. | Case Management | |||
| Justin | A standard template for Bill across all areas - attached with documents based on specific business area (as needed) | Could be used by Registration for jeopardy assessments | Allow documents to be attached to the standard bill template based on specific business area. | Case Management | ||
| Justin | Display, sort and/or filter cases on worklist based on DOR criteria. | Allow filtering cases on the worklist based on DOR criteria. This includes, but is not limited to filtering based on wildcard entry criteria. | Case Management | Paging, sort by column headers, filter with wildcard | ||
| Justin | Manually and/or automatically assign and display worklists based on DOR business rules. | Allow manual assignment and display of worklists based on DOR business rules. | Case Management | |||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual assignment cases to groups based on DOR business rules. This includes, but is not limited to team level. | Case Management | ||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual assignment of cases to individuals based on DOR business rules. | Case Management | ||
| Justin | Manually and/or automatically assign priorities to cases based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual assignment of priorities to cases based on DOR business rules. | Case Management | ||
| Justin | Manually and/or automatically manage cases at team level (e.g., notifications, data sharing, reporting). | Allow manual management of cases at the team level. This includes, but is not limited to notifications, data sharing, reporting. | Case Management | |||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual override of automatically assigned cases groups based on DOR business rules. This includes, but is not limited to team level. | Case Management | ||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual override of automatically assigned cases to groups based on DOR business rules. This includes, but is not limited to team level. | Case Management | ||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual override of automatically assigned cases to individuals based on DOR business rules. | Case Management | ||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual override of automatically assigned cases to individuals based on DOR business rules. | Case Management | ||
| Justin | Manually and/or automatically assign priorities to cases based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual override of automatically assigned priorities to cases based on DOR business rules. | Case Management | ||
| Justin | Manually and/or automatically manage cases at team level (e.g., notifications, data sharing, reporting). | Allow manual override of automatically managed cases at the team level. This includes, but is not limited to notifications, data sharing, reporting. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Allow manual override of automatically scheduled follow-up action(s) by individuals across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Allow manual override of automatically scheduled follow-up action(s) by teams across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Allow manual override of automatically scheduled follow-up task(s) by individuals across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Allow manual override of automatically scheduled follow-up task(s) by teams across the solution. | Case Management | |||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual reassignment of cases to groups based on DOR business rules. This includes, but is not limited to team level. | Case Management | ||
| Justin | Manually and/or automatically assign and/or reassign cases to individuals and/or groups (team level) based on DOR business rules. | Nice to have a workflow for individual Drop outs… For Corp it is built into FastTrieve - Look into fasttrieve to understand how it is done today | Allow manual reassignment of cases to individuals based on DOR business rules. | Case Management | ||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Allow manually scheduled follow-up action(s) by individuals across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Allow manually scheduled follow-up action(s) by teams across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Allow manually scheduled follow-up task(s) by individuals across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Allow manually scheduled follow-up task(s) by teams across the solution. | Case Management | |||
| Justin | Attach and print supporting documents with assessment notices. | Allow printing of documents associated with assessment notices. | Case Management | |||
| Justin | Route assessment for supervisor approval based on DOR business rules. | Allow Routing of the assessment for supervisor approval based on DOR business rules. | Case Management | |||
| Justin | Display, sort and/or filter cases on worklist based on DOR criteria. | Allow sorting cases on the worklist based on DOR criteria. This includes, but is not limited to sorting by each column header. | Case Management | Paging, sort by column headers, filter with wildcard | ||
| Jacob | Work list overpayments on liabilities. | Collection Requirement | Overpayment | Allow the capability to work list overpayments based on DOR business rules. | Case Management | |
| Jacob | Create a work list of identified select registrations for letter and predictive dialer campaigns or work list based on business rules. | Allow the creation of work lists of DOR-selected registrations. | Case Management | |||
| Justin | Display, sort and/or filter cases on worklist based on DOR criteria. | Allow the display of cases on the worklist based on DOR criteria. This includes, but is not limited to the limiting of results per page and the ability to navigate backwards, forwards, and display a specific page of the worklist. | Case Management | Paging, sort by column headers, filter with wildcard | ||
| Justin | Create, modify and delete workflows without programming. | Applicable to all tax areas | Allow the user to create new workflows without requiring any programming in the system. | Case Management | End user capability. Can we get a specific example | |
| Justin | Create, modify and delete workflows without programming. | Applicable to all tax areas | Allow the user to delete existing workflows without requiring any programming in the system. | Case Management | End user capability. Can we get a specific example | |
| Justin | Create, modify and delete workflows without programming. | Applicable to all tax areas | Allow the user to modify existing workflows without requiring any programming in the system. | Case Management | End user capability. Can we get a specific example | |
| Jacob | Allow for cases to be reactivated after being sent inactive. All permanent case history, and selected correspondence should be maintained. The system may reactivate a case based on a new debt or non-filed return; or a user may reactive a case. | Collection Requirement | Reactivate | Allow users to change the status of cases, including, but not limited to, active and inactive, based on DOR business rules. | Case Management | |
| Jana | Track the parties included on the agreement and the periods included on the agreement. | Collection Requirement | Payment Agreement | Collect information on a settlement agreement, including but not limited to multiple parties to the agreement, periods covered, settlement amount, and whether it is attached to a payment schedule. | Case Management | |
| Jana | Accept and maintain information pertinent to legal actions, i.e. type of action pending, multiple "tickler" dates, attorney of record, results. Action may pertain to the entity and/or one or more responsible parties within the entity. | Collection Requirement | Legal Action | Collect information on legal proceedings, including but not limited to type of action, pertinent dates, parties involved, attorney of record, results. These legal actions may be attached to many types of cases. | Case Management | Legal actions by DOR. Any others? |
| Jana | Identify and track broken promises (pay agreements) and route the case to a work list based on business rules. | Collection Requirement | Payment Agreement | Collect information on payment schedules, including but not limited to dates of expected payments, dollar amount per payment, date of satisfaction of payment. | Case Management | Non-payment, unfiled returns, new liability that is billed. |
| Jana | Allow for the creation of a detailed account balance summary statement to debtors after each payment showing the balance due and payment terms. | Collection Requirement | Payment Agreement | Create a detailed account balance summary statement after each payment made on a payment schedule. This statement should show balance due and repeat the payment schedule terms based on DOR business rules. | Case Management | Need to create consolidated invoice for all bills in payment plan with indication of receipts and remaining balance. Noting next payment due of $x on mm/dd/yy. |
| Jacob | Generate back returns automatically based on the liability dates provided at registration. | Case Management | ||||
| Justin | Provide a business rules engine to allow for configuration of specific DOR functionality and processing. | Relates to workflow rule (requirements listed above) | Provide a business rules engine to allow for configuration of specific DOR functionality and processing. | Case Management | ||
| Jacob | Provide a consolidated view of the taxpayer with DOR defined notifications (e.g., delinquencies) to DOR personnel at the time of the service request. | Customer Support/e-Filing | Provide a consolidated view of the taxpayer and associated tax accounts to be viewed in ITS by user. | Case Management | Used by customer support on phone | |
| Jacob | Provide a date scheme to track changes to relationships to a taxpayer. | Case Management | ||||
| Jana | The system shall provide a central view of all collection activities taken on a case. This view is also provided online. | Collection Requirement | View | Provide a screen showing all collections actions attached to a case. | Case Management | internal user, paper, and taxpayer view |
Taxpayer currently has a portal showing what they owe, list of liabilities (?) and create a payment plan based on rules with automatic approval. Want the DOR user to have access to same view.
| Justin | A standard template for Bill across all areas - attached with documents based on specific business area (as needed) | Could be used by Registration for jeopardy assessments | Provide a standard template for Bills across all areas. attached with documents based on specific business area (as needed) | Case Management | ||
| Jana | Provide a taxpayer screen accessed from the internet that displays information on a case and allows creation of a payment schedule. The payment schedule would constitute a proposal to DOR. | Case Management | ||||
| Jana | Provide a taxpayer screen accessed from the internet that displays information on a case including but not limited to payment schedule (both history and future), current balance. | Case Management | ||||
| Justin | Automate approval notifications. | CARS bills adjustments (from jeopardy assessment to waivers), a pay plan - CACS-G. JVs, refunds, penalty waivers are in their respective systems (there are more examples where a supervisor approval is needed) | Provide automated approval notifications. | Case Management | ||
| Justin | Provide automated and configurable workflow functionality based on DOR business rules. (automatically move from one state to another , one person to another etc..) | to avoid cases sitting without action | Provide automated workflow functionality based on DOR business rules. This includes, but is not limited to automatically move from one state to another, one person to another. | Case Management | ||
| Justin | Manually and/or automatically assign and display worklists based on DOR business rules. | Provide automatic assignment and display worklists based on DOR business rules. | Case Management | |||
| Justin | Automatically create and maintain worklists (e.g., workorders) based on DOR business rules. | Provide automatic maintenance of worklists based on DOR business rules. This includes, but is not limited to work orders. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Provide automatic scheduling of follow-up action(s) by individuals across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Provide automatic scheduling of follow-up action(s) by teams across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Provide automatic scheduling of follow-up task(s) by individuals across the solution. | Case Management | |||
| Justin | Manually and/or automatically schedule follow-up action(s) and tasks by individuals, teams, and across the solution. | Provide automatic scheduling of follow-up task(s) by teams across the solution. | Case Management | |||
| Justin | Provide best practice workflow templates. | (Discuss what Vendor has to offer) | Provide best practice workflow templates. | Case Management | ||
| Justin | Associate a case to another case (e.g., related entities). | Collections have a Cross-Reference (Currently handled in CACS-G) | Provide capabilities to associate a case to another case. This includes, but is not limited to related entities. | Case Management | ||
| Justin | Provide configurable workflow alerts and escalation capabilities based on DOR business rules. | to avoid cases sitting without action | Provide configurable workflow alerts and configurable escalation capabilities based on DOR business rules. | Case Management | ||
| Justin | Provide automated and configurable workflow functionality based on DOR business rules. (automatically move from one state to another , one person to another etc..) | Provide configurable workflow functionality based on DOR business rules. This includes, but is not limited to automatically move from one state to another, one person to another. | Case Management | |||
| Jana | Provide for the creation of correspondence to all parties on a case based on DOR business rules. | Case Management | ||||
| Justin | Manually intervene and/or override automated workflow processing. | Provide manual override of automated workflow processing. | Case Management | |||
| Jacob | Provide the ability for the creation of ad hoc audit reports, including the creation of reports tracking user activities. | Case Management | ||||
| Jacob | Provide the ability for users to create and edit terms of payment plans including, but not limited to, start date, end date, payment per period, and number of periods, based on DOR business rules. | Case Management | ||||
| Jacob | Work cases in work list mode bringing up one case after another and being able to complete the action required. | Collection Requirement | System & Security | Provide the ability for users to view, edit, and process cases in 'Work List Mode', which would automatically open a new case once the user completes action and saves another. | Case Management | |
| Jacob | Generate back returns based upon liability dates entered at the time of registration or allow the user to request returns for certain periods. | Need | Provide the ability to allow users to request and review archived returns. | Case Management | ||
| Jacob | Provide the ability to automatically change case status from 'active' to 'inactive' based on DOR business rules. | Case Management | ||||
| Jacob | Provide the ability to automatically change case status from 'inactive' to 'active' based on DOR business rules. | Case Management | ||||
| Jacob | Release a hold that was previously placed on an account per business rules. | Collection Requirement | Hold dates | Provide the ability to automatically change required action dates and statuses based on DOR business rules . | Case Management | |
| Jacob | Manually and/or automatically create and maintain payment plans (e.g., established, broken) based on DOR business rules. | Case Management | Provide the ability to automatically create and maintain payment plans based on DOR business rules. | Case Management | ||
| Jacob | Work list a bankrupt taxpayer if a scheduled payment is not made. | Collection Requirement | Bankruptcy | Provide the ability to automatically place a bankrupt taxpayer on a designated work list if a scheduled payment is not made on time. | Case Management | |
| Jacob | Work list a bill prior to the statute of limitations expiration based on business rules. | Collection Requirement | System & Security | Provide the ability to automatically place a bill on a designated work list prior the expiration of the related statute of limitations based on DOR business rules. | Case Management | |
| Jacob | Work list any case where bankruptcy business rules dictate a refund may be due the bankruptcy trustee. | Collection Requirement | Bankruptcy | Provide the ability to automatically place any case where DOR bankruptcy business rules dictate a refund may be due to the bankruptcy trustee on a designated work list. | Case Management | |
| Jacob | Work list case if balance is accelerating based on business rules. | Collection Requirement | Worklist | Provide the ability to automatically place cases that have a balance that is growing at an accelerating rate in a designated work list based on DOR business rules. | Case Management | |
| Jacob | Populate audit template with return data selected for audit. | Provide the ability to automatically populate audit templates with return data selected for audit. | Case Management | |||
| Jacob | Route bankruptcy cases that are not discharged to the appropriate work list. | Collection Requirement | Bankruptcy | Provide the ability to automatically route all bankruptcy cases that are not discharged to a designated work list. | Case Management | |
| Jacob | Automatically route cases from one work list to another based on business rules. | Collection Requirement | System & Security | Provide the ability to automatically route cases from one work list to another based on DOR business rules. | Case Management | |
| Jacob | Allow for cases to be routed together automatically from one work list to another based business rules. | Collection Requirement | System & Security | Provide the ability to automatically route cases to a specified work list based on DOR business rules. | Case Management | |
| Jacob | Calculate expected tax due on non filed returns according to business rules (tentative assessments). | Provide the ability to calculate expected tax due on non-filed returns according to business rules. | Case Management | |||
| Jacob | Provide the ability to categorize taxpayers' rental properties as assets. | Case Management | ||||
| Jacob | Establish hold dates so the case will be removed from the work list and then reappear after the specified amount of time. | Collection Requirement | Hold dates | Provide the ability to classify a case as 'pending' with a user-specified end date. When a case is marked as pending and before the end date, the case will be removed from the work list. When a case is marked as pending and after the end date passes, the case will be moved to its designated work list. | Case Management | |
| Jacob | **Compare compliance case return filings with expected tax and alert audit according to DOR-defined business rules and issue an assessment if applicable. | Provide the ability to compare compliance case return filings with expected tax. | Case Management | |||
| Jacob | Consolidate entity debt and obligations into a collection case or cases based driven business rules. | Collection Requirement | Case Creation | Provide the ability to consolidate entity debt and obligations into a collection case(s) based on DOR business rules. | Case Management | |
| Jacob | **Create a link between taxpayers related in a parent and subsidiary relationship. | Need | Provide the ability to create a relationship between related taxpayers in a parent/subsidiary relationship. | Case Management | ||
| Jacob | Create a relationship between businesses that have merged to form a new entity. For example, link the account numbers of a previous business that no longer exists to the new business. | Need | Provide the ability to create a relationship between the account numbers of businesses that have merged. | Case Management | ||
| Jacob | Maintain information on taxpayer advocates, paid preparers, representatives, agents, Powers of Attorney, and others | Provide the ability to create and edit information, including start and end dates, on taxpayer advocates, including, but not limited to, paid preparers, representatives, agents, and Powers of Attorney. | Case Management | |||
| Jacob | Provide the ability to edit and store internal security control audit logs. | Case Management | ||||
| Jacob | Provide the ability to filter and search on all history and information related to a case. | Case Management | ||||
| Jacob | Filter and sort on any field or combination of fields to create work lists for predictive dialer campaigns or work list for follow-up. | Need | Provide the ability to filter and sort on fields or combination of fields in order to create work lists. | Case Management | ||
| Jacob | Generate an audit plan based on DOR business rules and identify potential audit case issues. | Provide the ability to generate an audit plan based on DOR business rules and identify potential audit case issues. | Case Management | |||
| Jacob | Provide the ability to generate assessments based on discrepancies between compliance case return filings and expected tax. | Case Management | ||||
| Jacob | Provide the ability to generate notifications based on discrepancies between compliance case return filings and expected tax. | Case Management | ||||
| Jacob | Identify all taxpayer relationships (e.g., partnerships, Limited Liability Companies, parent to subsidiary affiliations, pass-through entities, entities to "Responsible Parties", dependents, paid preparers), using an effective date scheme to track changes. | Provide the ability to identify all relationships to a taxpayer, including, but not limited to, partnerships, Limited Liability Corporations, parent/subsidiary affiliations, dependents, and paid preparers. | Case Management | |||
| Jacob | A single RP case may contain multiple liabilities, as long as those liabilities are attributable to the same entity. | Collection Requirement | Responsible Party | Provide the ability to include multiple liabilities on a responsible party's case under the condition that the liabilities are attributable to the same entity. | Case Management | |
| Jacob | Link taxpayers who file consolidated or composite returns with the parent. | Relationship | Provide the ability to link taxpayers that file consolidated or composite returns with the parent. | Case Management | ||
| Jacob | Link taxpayers with their respective rental properties and businesses. | Provide the ability to link taxpayers to their respective rental properties. | Case Management | business'=dup; rental properties--> Need more details | ||
| Jacob | Allow for permanent history to be "filtered" based on the viewer's needs. | Collection Requirement | System & Security | Provide the ability to maintain all history related to a case such that it can be reviewed by a user. | Case Management | |
| Jacob | Provide the ability to maintain and view working history of all case information and statuses, including correspondence. | Case Management | ||||
| Jacob | Maintain statute of limitation dates (current and historical) on all audit cases along with the ability to adjust where needed. | Provide the ability to maintain applicable statue of limitation dates, both current and historical, on all audit cases. | Case Management | Why would you need to maintain this in the case? Does this mean that you can go back X number of years | ||
| Jacob | Maintain temporary work list notes that will not become a part of the history. | Collection Requirement | System & Security | Provide the ability to maintain temporary work list notes that will not be included in work list history. | Case Management | |
| Jacob | Provide the ability to manually adjust statute of limitation dates as necessary. | Case Management | ||||
| Jacob | Provide the ability to manually change case statuses based on DOR business rules | Case Management | ||||
| Jacob | Allow the user to route cases from one work list to another within table defined parameters.. | Collection Requirement | System & Security | Provide the ability to manually route cases from one work list to another based on table defined parameters and DOR business rules. | Case Management | |
| Jacob | Provide the ability to manually route cases to a specified work list based on DOR business rules. | Case Management | ||||
| Jacob | Provide the ability to manually update audit templates based on DOR business rules | Case Management | ||||
| Provide the ability to store all history, including start and end dates, on taxpayer advocates. | Case Management | |||||
| Jacob | Store multiple bankruptcy case numbers. Both the entity and the responsible party could have filed bankruptcy. | Collection Requirement | Bankruptcy | Provide the ability to store multiple bankruptcy cases numbers within one bankruptcy case. | Case Management | |
| Justin | Enter explanations on assessment in any format (e.g., spreadsheet, table format). | Comment for Taxpayer and comments for Internal DOR users | Provide the capability for comments to be entered on an assessment in any format. This includes, but is not limited to spreadsheet and table format. | Case Management | ||
| Jana | Provide the capability to add fields necessary for each case type. | Case Management | ||||
| Jana | Provide the capability to assign a category to an action. For example, the category may be administrative or collection. | Case Management | ||||
| Jana | Provide the capability to assign a status to an action. | Case Management | ||||
| Jana | Associate cases with a project (e.g., campaign). | Amnesty as an example | Provide the capability to associate cases with a project based on DOR business rules. As an example, the cases might be tied to an amnesty or some other special campaign. | Case Management | ||
| Justin | Attach and print supporting documents with assessment notices. | Provide the capability to attach documents to assessment notices. | Case Management | |||
| Justin | Automate and integrate the use of work papers, including, but not limited to: |
a) Downloading data
b) Transferring and/or copying data from one work paper to another, and/or to another case(s)
c) Transferring data from tax returns to work papers
d) Generating and submitting assessments electronically esp for auditing, applies to registration strongly as well, applies to collections as well Provide the capability to automate and integrate the use of work papers, including, but not limited to:
a) Downloading data
b) Transferring and/or copying data from one work paper to another, and/or to another case(s)
c) Transferring data from tax returns to work papers
| d) Generating and submitting assessments electronically | Case Management | Need to determine download requirements | |||||
| Justin | Work list "out of balance" situations within an account or case and create an automatic transaction to remedy the situation. The transaction may have to be approved based on business rules. | Provide the capability to automatically create a balancing transaction on an out of balance case based on DOR business rules. | Case Management | ||||
| Jana | Provide the capability to convert the list of collections actions attached to a case to a "printable view" that can be sent to a printer for hardcopy. | Case Management | |||||
| Justin | Create a suggested or mandatory task checklist within workflow based on DOR business rules. | Connect with Users (Shall help with the training for new users) | Provide the capability to create a mandatory task checklist within workflow based on DOR business rules that is interactive with the user and can be tracked and managed. This includes, but is not limited to the storing of responses. | Case Management | Interactive with the user that can be tracked and managed | ||
| Justin | Create a suggested or mandatory task checklist within workflow based on DOR business rules. | Connect with Users (Shall help with the training for new users) | Provide the capability to create a suggested task checklist within workflow based on DOR business rules that is interactive with the user and can be tracked and managed. This includes, but is not limited to the storing of responses. | Case Management | Interactive with the user that can be tracked and managed | ||
| Jana | Provide the capability to create actions on a case that are assigned to an entity and have a due date. | Case Management | |||||
| Jana | The system shall have the capability to record and attribute collections actions made against a case by date and in accordance with the "state" or action taken on the case. | Collection Requirement | Reports | Provide the capability to define actions available on a case and business rules that dictate when the action is allowed. | Case Management | ||
| Jana | Provide the capability to define and modify case types based on DOR business rules. Definition of cases includes progression of statuses and assignment of workflow through the case lifecycle. | Case Management | |||||
| Jana | Provide the capability to define the statuses available for an action based on DOR business rules. | Case Management | |||||
| Jana | Indicate cases with on-going payment agreements based on business rules. | Collection Requirement | Payment Agreement | Provide the capability to identify a case that is attached to a payment schedule based on DOR business rules. | Case Management | SME - what it this for? | |
| Jana | Provide the capability to identify taxpayers who have failed to comply with a payment schedule based on DOR business rules. This identification may result in creation of a correspondence, creation of a worklist item, or other DOR defined mitigation. | Case Management | |||||
| Justin | Scan and/or import file attachments (e.g., photographs, spreadsheets, PDFs, letters, emails, faxes) and link as supporting documentation to cases. | This functionality is used in PT, Auditing in general etc.. | Provide the capability to import attachments and link them as supporting documentation to cases. This includes, but is not limited to photographs, spreadsheets, PDFs, letters, emails, faxes. | Case Management | |||
| Jana | The system consolidates cases consistent with OSCAR's current process. | Collection Requirement | Case Creation | Provide the capability to include multiple parties on a single case, depending on the case type. | Case Management | Case consolidation includes two taxpayers on one case (IIT joint) Both parties have to be marked as primary liable and must receive correspondence, even if living separately. | |
| Justin | Link and group all audit and compliance cases for a single taxpayer into one enforcement account based on a common taxpayer identifier, which may be viewed on-line or printed. | Provide the capability to link and group all audit and compliance cases for a single taxpayer into one enforcement account based on a common taxpayer identifier, which may be viewed on-line or printed. | Case Management | ||||
| Jana | Maintain audit data for future use and have the ability to search the information (e.g., audit work papers, audit report and correspondence). | keep | Document management to be able to search for audit documents. | Provide the capability to link audit workpapers to an audit case. | Case Management | ||
| Justin | Store and maintain (e.g., add, modify, delete) digital audit work papers. (any kind of paper document with respect to registration - correspondence etc..) | Evaluate CATS, KARIIT, FASTREIVE and other audit / audit tracking system that we currently have. MFE is currently being used by Operations to make any comments to the cases | Provide the capability to maintain digital audit work papers. This includes, but is not limited to the ability to add, modify, and delete documents. | Case Management | |||
| Justin | Manage and track case inventory and/or status in real-time based on DOR criteria. | (Need to dwell more) - e.g., interest calculation (works on batch job) - the status on a case is tracked based on the batch cycle - at least a 24 hours lag -- (Users shall be able to see all the Cases irrespective of its status in the system) - We have this functionality today in one form or the other - CARS | Provide the capability to manage and track case inventory in real-time based on DOR criteria. | Case Management | |||
| Justin | Manage and track case inventory and/or status in real-time based on DOR criteria. | (Need to dwell more) - e.g., interest calculation (works on batch job) - the status on a case is tracked based on the batch cycle - at least a 24 hours lag -- (Users shall be able to see all the Cases irrespective of its status in the system) - We have this functionality today in one form or the other - CARS | Provide the capability to manage and track case status in real-time based on DOR criteria. | Case Management | |||
| Jana | Prefill audit work papers with the taxpayer's CTS information. | keep | How does the flow work for audit? | Provide the capability to pre-populate an audit worksheet and deliver it to the auditor for use. | Case Management | ||
| Justin | Project and create audit work paper of tax liabilities (e.g., Sales Tax, Corporate Tax, Property Tax) based on DOR criteria. | Provide the capability to project and create audit work paper of tax liabilities based on DOR criteria. This includes, but is not limited to Sales Tax, Corporate Tax, Property Tax. | |||||
| Case Management | |||||||
| Justin | Record and maintain information required to process bond claims against a taxpayer. | Motor Fuels / Special Fuels requires a bond. Registration is trying to get or people respond to have delinquent history | Provide the capability to record and maintain information required to process bond claims against a taxpayer. | ||||
| Case Management | |||||||
| Jana | Provide the capability to review the payment schedule proposal automatically and either create a worklist entry for review or approve based on DOR business rules. | Case Management | |||||
| Justin | Scan and/or import file attachments (e.g., photographs, spreadsheets, PDFs, letters, emails, faxes) and link as supporting documentation to cases. | This functionality is used in PT, Auditing in general etc.. | Provide the capability to scan attachments and link them as supporting documentation to cases. This includes, but is not limited to photographs, spreadsheets, PDFs, letters, emails, faxes. | Case Management | |||
| Jana | Allow for search and selection capability on any field or combination of fields for case selection. | Collection Requirement | Filter/Sort | Provide the capability to search and select on any field or combination of fields for case selection. This includes added fields specific to the case. | Case Management | Fields based on DOR business rules. | |
| Justin | Store and maintain (e.g., add, modify, delete) digital audit work papers. (any kind of paper document with respect to registration - correspondence etc..) | Evaluate CATS, KARIIT, FASTREIVE and other audit / audit tracking system that we currently have. MFE is currently being used by Operations to make any comments to the cases | Provide the capability to store digital audit work papers. This includes, but is not limited to correspondence. | Case Management | |||
| Justin | Support online, real-time display, addition, and update of all information relating to a case. | Provide the capability to support online, real-time display, addition, and update of all information relating to a case. | Case Management | ||||
| Jana | Provide the capability to track due dates of action items and create a worklist entry when the action item is not complete on due date plus one or does not comply with other DOR business rules. | Case Management | |||||
| Justin | Utilize and match multiple sources of internal and external data (e.g., credit bureaus, public, state and federal data sources) in support of audit and fraudulent investigation purposes. | This requirement could be valid for multiple scenarios out of Case management . Also could be tied to Fraud Analytics module | Provide the capability to Utilize and match multiple sources of internal and external data in support of audit and fraudulent investigation purposes. This includes, but is not limited to credit bureaus, public, state and federal data sources. | Case Management | This data needs to be maintained in the warehouse. Do they have this built already or is this custom. The user wants to be able to view the related info while working on the case. |
Need the capability to see it (seamless) - link to report??
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