Attachment H Commonwealth response to Questions 03132020 RFP 758 2000000273.xlsx

This file is a Commonwealth response document to vendor questions submitted regarding RFP 758 2000000273, a ticketing platform procurement. The Commonwealth requested a ticketing solution capable of handling approximately 35 annual events through the Kentucky Exhibition Center (KEC) with an additional 25 events managed by clients not using the current ticketing solution. The contract term begins September 30, 2020, and vendors were advised that the contract award would occur as soon as the RFP process was complete. The procurement sought capabilities including merchandise sales functionality and the ability to create compelling post-sale email campaigns designed to encourage viral sharing among customers, friends, family, and coworkers.

The pricing structure operates on a Firm-Fixed-Price (FFP) basis, which is distinct from per-ticket fees, with the Commonwealth noting that KSFB charges a Box Office fee of 3.25% on all ticket sales exceeding 5,000 sold onsite but does not charge per-ticket fees for sales outside of Ticketmaster.com. The Commonwealth identified TSYS with Rise Payment Solutions as the preferred credit card processor and directed vendors to PCI security standards documentation regarding PCI liability compliance requirements. Cost proposal submissions were required to include ticket price range breakdowns, and the procurement indicated that ticket prices would vary across multiple ranges within the total quantities proposed.