Attachment F1 NFSC Past Perferformance Questionnaire.docx

NASA Fire Services Contract (NFSC)

RELEVANT EXPERIENCE AND PAST PERFORMANCE QUESTIONNAIRE

ATTACHMENT F1

PAST PERFORMANCE QUESTIONNAIRE (PPQ)

NASA FIRE SERVICES CONTRACT (NFSC)

This questionnaire is to be submitted for the evaluation of a company that has intentions to compete for the NFSC contract as a prime or subcontractor. The following terms, “customer reference” and “evaluator” are used to refer to the person (customer) performing the evaluation.

NASA requires the Offeror (company) to provide this questionnaire to customer references for which it has had recent contracts that are similar in size, content, and complexity to the requirements of the NFSC solicitation that are currently in progress or have been completed within the last five years. Recent is defined as; performance within the last five years, of proposal due date for ongoing or completed contracts.

Instructions for completing the Past Performance questionnaire and a sample cover letter to send to your customer reference for performance assessment are included in the following pages. Please request that the customer reference complete the attached questionnaire and email a PDF file to Nancy S. Cuty, Contracting Officer, at KSC-NFSC-Info@mail.nasa.gov.

The contractor must have had relevant past management experience in; Fire Operations/Fire Fighting and Fire Prevention with at least 100 total personnel on a fire service contract.

What are the key management aspects that make the contractor unique?

The completed questionnaire will become a part of the official source selection records.

Complete one letter and form for each Past Performance reference. Additional space or blank sheets may be added to answer any question.

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NFSC

Attachment F1- Past Performance Questionnaire 80KSC021R0026 RFP

Transmittal Letter to Accompany Present/Past Performance Questionnaire

TO: (Insert customer name here)

FROM: (Fill in your firm’s name here)

SUBJECT: Present/Past Performance Questionnaire for Contract(s):

The RFP instructs that we provide our customers with the attached questionnaire and requests that you complete the attached questionnaire and email a PDF file to, Nancy S. Cuty, Contracting Officer, at KSC-NFSC-Info@mail.nasa.gov by 4:30 p.m. Eastern Time on July 6, 2021.

Our firm is competing as a:

Prime Contractor

Subcontractor

The information contained in the completed Past Performance Questionnaire is considered sensitive and cannot be released to us, the Offeror. If you have any questions about the acquisition or the attached questionnaire, your questions must be directed back to the point of contact identified above. Thank you for your timely assistance.

We have identified the following individual from your organization as the point of contact to complete the questionnaire:

POC/TITLE:

Phone Number:

Email Address:

Sincerely, SECTION 1: GENERAL INFORMATION

OFFEROR IDENTIFICATION

Company Name:

Company Address:

Cage Code:

DUNS number:

Contract Number:

Contract Title:

Contract Type:

Average Number of Employees:

Contract Award Date:

Description of Work Performed:

Period of Performance (base and any options):

During contract performance, Offeror was the (check all that apply):

Prime

Subcontractor

Joint Venture Member

Team Member

Total Contract Value:

Percentage of the total contract value performed by Offeror:

EVALUATOR INFORMATION

Name of evaluator:

Position title:

Agency/Company (Name, Division, Address):

Your role in the program/contract:

Length of involvement in this program/contract:

Does a corporate or ownership relationship exist between the Offeror being evaluated and your firm? __ Yes __ No If yes, please describe:

Date questionnaire completed:

SECTION 2: PAST PERFORMANCE EVALUATION RATINGS

Please provide your assessment of the amount of work performed under the contract for which you are a reference. The following definitions are offered for your use:

(a) Significant (SIG) means that a full range of services was routinely performed by the contractor under the associated description.

(b) Moderate (MOD) describes a contractor who has experience in several aspects of an associated description even though the experience may not have been on a continuous basis or directly related to services performed under the contract.

(c) Minimal (MIN) means that, although at least some aspects of the work may have been performed, such performance was limited in scope or frequency.

(d) N/A performance is not available or not applicable to the stated description.

Performance Ratings: Based on your knowledge of the contract identified above, please provide your assessment of how well the Contractor performed on the questions listed in the table below. It is very important to keep in mind that only performance in the past 5 years is relevant. You are strongly encouraged to give a short narrative indicating why you chose the adjective you did, especially for those answers that are “Exceptional,” “or “Marginal,” or “Unsatisfactory”. The following definitions are offered for your use in assigning a performance rating:

(a) Exceptional (E) Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

(b) Very Good (VG) Performance meets and exceeds some of the contractual requirements to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

(c) Satisfactory (S) Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

(d) Marginal (M) Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

(e) Unsatisfactory (U) Performance does not meet most of the contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

(f) Not Applicable (N/A) Performance is not available or not applicable to the stated description.

SECTION 3: PERFORMANCE EVALUATION

TECHNICAL PERFORMANCE AREAS

The contractor’s effectiveness in developing, delivering and recording training programs for fire services personnel.

Comments:

Ability to meet contract time and distance requirements to emergency incidents.

Comments:

Rate the contractor’s effectiveness to recall additional staff to support unplanned emergency activities.

Comments:

To what extent did the Contractor comply with technical requirements and performance standards in providing Airfield Firefighting

Comments:

To what extent did the Contractor comply with technical requirements and performance standards in providing Structural firefighting

Comments:

To what extent did the Contractor comply with technical requirements and performance standards in providing Launch or Hazardous Material Response (Technician level)

Comments:

To what extent did the Contractor comply with technical requirements and performance standards in providing Technical Rescue

Comments:

To what extent did the Contractor comply with technical requirements and performance standards in providing Fire Prevention

Comments:

To what extent did the Contractor comply with technical requirements and performance standards in providing Wildland fire response

Comments:

Overall technical performance

Comments:

To what extent did the Contractor comply with technical requirements and performance standards in providing Advanced Life Support (Paramedic) Emergency medical response

Comments:

To what extent did the Contractor comply with technical requirements and performance standards in providing Basic Life Support (EMT) Emergency medical response

To what extent did the Contractor comply with technical requirements and performance standards in providing Ambulance services

Comments:

TECHNICAL PERFORMANCE AREAS

Builds effective working relationships with associate contractors (ACA), subcontractors and the Government in a team environment

Comments:

Composition of contract management team (adequate number of managers)

Comments:

Develops and implements management functions to ensure all contracted activities were accomplished in accordance with contract terms and conditions

Comments:

Identifies problems and proposes acceptable solutions in a timely manner

Comments:

Works effectively with the customer

Comments:

Safety and Health: Demonstrated compliance with OSHA and contract safety and health requirements.

Comments:

Quality: Demonstrated compliance with quality requirements, and in implementing a quality management system. Demonstrated compliance with contract quality requirements, and in implementing quality improvements.

Comments:

Environmental: Demonstrated compliance with EPA and contract environmental requirements, and resolution of environmental discrepancies or violations. Builds effective working relationships with associate contractors (ACA), subcontractors and the Government in a team environment

Comments:

Information Technology (IT): Demonstrated compliance with contract IT management and IT Security requirements.

Comments:

Comments: Composition of contract management team (adequate number of managers)

Comments:

Develops and implements management functions to ensure all contracted activities were accomplished in accordance with contract terms and conditions

Comments:

TECHNICAL PERFORMANCE AREAS

Identifies problems and proposes acceptable solutions in a timely manner

Comments:

Works effectively with the customer

Comments:

Safety and Health: Demonstrated compliance with OSHA and contract safety and health requirements.

Comments:

Quality: Demonstrated compliance with quality requirements, and in implementing a quality management system. Demonstrated compliance with contract quality requirements, and in implementing quality improvements.

Comments:

Environmental: Demonstrated compliance with EPA and contract environmental requirements, and resolution of environmental discrepancies or violations.

Comments:

Information Technology (IT): Demonstrated compliance with contract IT management and IT Security requirements.

Comments:

Effectively coordinates, integrates, and manages subcontractors

Comments:

Provides and maintains management systems for the planning, organization, control, and reporting of all activities required by the contract

Comments:

Uses metrics, risk management, and other tools to accurately measure and track performance

Comments:

Responsiveness to changes in technical direction

Comments:

Manages and executes OSHA compliance and contract-specific health and safety requirements

Comments:

Recruits and retains highly skilled personnel, including ability to fill key vacancies in a timely manner

Comments:

TECHNICAL PERFORMANCE AREAS

Did the Contractor effectively staff key positions and retain key personnel?

Comments:

Resolves problems without customer direction/intervention

Comments:

Did the Contractor fulfill contract requirements during pandemic

Comments:

Effectiveness of Contractor phase-in at contract start

Comments:

Effectiveness of communication so the Contracting Officer’s Representative (COR) and CO were apprised of technical, cost or schedule issues

Comments:

Capable of managing multiple fire departments under one contract

Comments:

Contractor demonstrated they have staffed and supported continuous operations across at least two distinct geographic areas simultaneously effectively.

Comments:

Effectiveness in managing Collective Bargaining Agreements (CBAs)

Comments:

Effectiveness with vehicle management to include timely maintenance.

Comments:

General Performance

Content, accuracy, quality, and timeliness of technical, management, and financial reports (invoices) and deliverables

Comments:

Identifies and corrects performance deficiencies in a timely manner

Comments:

Overall effectiveness in communications, including lines of authority and reporting relationships

Comments:

Overall effectiveness in communications, including lines of authority and reporting relationships over multiple geographical locations.

Comments:

Overall Management performance

Comments:

Effective processing of task orders and/or contract changes

Comments:

Overall Schedule performance

Comments:

Adheres to negotiated estimated costs and contract cost targets

Comments:

Effectively forecasts and controls costs

Comments:

Provides accurate and timely financial reporting

Comments:

Overall Cost performance

Comments:

Other direct costs are forecasted accurately to support contract performance.

Comments:

Please explain any Marginal (M) or Unsatisfactory (U) ratings: 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NASA Fire Services Contract (NFSC) Attachment F1 80KSC021R0026 RFP

NASA Fire Services Contract (NFSC) Attachment F1 80KSC021R0026 RFP

GENERAL CONTRACT INFORMATION

1. Contract Value: _____________________

Initial Estimated Cost:

Initial Fee/Profit (Initial):

Total Value:

Current/Final Estimated Cost:

Current/Final Fee/Profit:

Current/Final Total Value:

Briefly describe any change(s) from original contract value: _______________________________

2. Was there a cost over-run/under-run? ___ Yes ___ No

If yes, what was the magnitude? Please explain:

3. If an award/incentive fee type contract, percent of available fee earned ____ percent?

4. Has the contract been partially or completely terminated for default or convenience?

___ Yes ___ No

If yes, please explain the reason for termination (i.e., inability to meet cost or delivery schedules, performance, etc.):

5. Approximately how many people were/are employed under this contract? ____

6. Did the contractor receive awards for contract performance during their performance period(s)? If so, for what ________________________________________________

7. Number of CBAs the contractor manages simultaneously on the contract?

If so, how many: _____

8. Would you select this Contractor again? ___ Yes ___ No

Please explain:

The contractor must have had at least five years previous relevant management experience in of at least these areas: Fire Operation and Fire Fighting, Emergency Medical Services, Fire Prevention of at least 100 personnel.