Attachment D - Counter Office Queuing (3 Awards)

This attachment details queuing and counter office requirements for the Florida on-airport rental car concessionaire competitive sealed bid process. The document establishes specifications for three separate counter office awards at the airport facility. The contract solicitation is for three or four non-exclusive on-airport rental car concessionaires with an initial term of sixty months (five years), with an anticipated start date of October 1, 2026. The attachment provides technical and operational standards that bidders must meet regarding counter configurations, queuing systems, and customer service facilities to support rental car operations at the airport location.

The queuing and counter office specifications outlined in this attachment serve as mandatory requirements for all prospective concessionaire bidders. These requirements ensure standardized customer service capabilities across multiple rental car operators at the facility and establish baseline operational infrastructure that must be maintained throughout the contract period. Bidders must address compliance with these specifications in their proposals, as adherence to the counter office and queuing standards is essential for award consideration under this competitive sealed bid process.