Attachment C - Counter Office Queuing (4 Awards)

This attachment pertains to the On-Airport Rental Car Concessionaires competitive sealed bid opportunity in Florida. The document establishes queuing procedures and operational requirements for counter office services at airport rental car facilities. The bid seeks to establish three to four non-exclusive on-airport rental car concessionaires, with an initial contract term of sixty months (five years) commencing October 1, 2026. The attachment specifies the counter office configuration and queuing management protocols that successful bidders must implement to serve customers efficiently at the rental car concession areas. This document serves as a foundational operational standard for bidders proposing counter services under this competitive opportunity.

The counter office queuing attachment outlines the physical and operational standards bidders must meet for customer service delivery at airport rental car locations. This specification ensures consistency and quality across the four potential award recipients and establishes baseline expectations for facility design, customer flow management, and service capabilities. The attachment supports the broader competitive sealed bid process by providing technical requirements that bidders must acknowledge and incorporate into their operational proposals.