Attachment C - Performance Standards and Guarantees.pdf
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- Attached to
- DMS-2223-007, Real Estate Services ITN
- Solicitation number
- ITN-04819
- Issued by
- Leon County, Florida
About this file
This document is the Performance Standards and Guarantees attachment to a Request for Proposals (RFP) issued by the State of Florida Department of Management Services (DMS) for Real Estate Services. The RFP, DMS-2223-007, is seeking contractors to provide services including assisting and representing DMS and other eligible users in private sector leasing transactions.
The document outlines the performance standards and penalties for the contractor, including requirements around delivering portfolio strategy services within 7 calendar days, maintaining a Florida office with the account management team based in Florida, timely reporting, notification of subcontractors, and implementing corrective action plans. Penalties for non-compliance are in the form of service credit hours provided to the Department. The RFP indicates the Department intends to award up to 3 statewide contracts but reserves the right to award by geographic area or region.
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Text version
Deliverable Guarantee Measurement Result of Non-Compliance
Attachment A - Scope of Work, Section 10.3: Portfolio Strategy Services
Contractor shall deliver all Portfolio Strategy Services to the Department within seven (7) Calendar Days of the Department's written request.
Contractor does not deliver Portfolio Strategy Services to the Department within seven (7) Calendar Days of the Department's written request.
Two (2) Service Credit Hours provided to the Department per Calendar Day that the Portfolio Strategy Services are late.
Attachment A - Scope of Work, Section 10.1.4: Establishment of Florida Office
Contractor must operate an office in Florida, with the Account Management Team based in Florida.
Contractor does not operate and office in Florida or the Account Management Team is not based in Florida.
Suspension of Services until the office is operational and the Account Management Team is based in Florida.
Attachment A - Scope of Work, Section 11: Reporting - Attachment F - Service Credit Hours Accounting Form
The Contractor shall maintain a detailed accounting of Service Credit Hour accrual and usage and shall report accrual and usage to the Department by the 15th day of each month, by using Attachment F – Service Credit Hours Accounting Form.
Report is not provided by the 15th day of the month.
One (1) Service Credit Hour provided to the Department per Calendar Day that the report is late.
Attachment A - Scope of Work, Section 12: Subcontractors
Contractor must notify the Contract Manager of any subcontractor who will be engaged to provide services forty-five
(45) Calendar Days prior to their engagement.
Contract Manager was not notified within forty-five (45) Business Days of a subcontractor providing services.
Ten (10) Service Credit Hours provided to the Department per failure to provide notification.
Attachment A - Scope of Work, Section 14: Corrective Action Plan
The Corrective Action Plan must be provided to the Department within the timeframe and in the format specified by the Department in the Department's written request to the Contractor.
Failure by the Contractor to provide the Corrective Action Plan to the Department within the timeframe and in the format specified by the Department.
Five (5) Service Credit Hours provided to the Department per Calendar Day that the correctly formatted Corrective Action Plan is late.
Attachment A - Scope of Work, Section 14: Corrective Action Plan
The Department may require changes to the Corrective Action Plan and provide a due date for the revised Corrective Action Plan to be submitted.
Failure by the Contractor to provide the revised Corrective Action Plan to the Department within the timeframe and in the format specified by the Department.
Five (5) Service Credit Hours provided to the Department per Calendar Day that the correctly formatted revised Corrective Action Plan is late.
Attachment A - Scope of Work, Section 14: Corrective Action Plan
The Corrective Action Plan shall be implemented within the mutually agreed upon implementation date.
Failure by the Contractor to implement the Corrective Action Plan within the mutually agreed upon implementation date.
Five (5) Service Credit Hours provided to the Department per Calendar Day that the Corrective Action Plan is not implemented .
Contract, Section 6.2, Notice of Legal Action
The Contractor shall notify the Department of any legal actions filed against it for a violation of any laws, rules, codes, ordinances, or licensing requirements within thirty (30) Calendar Days of the action being filed. The Contractor shall notify the Department of any legal actions filed against it for a breach of a Contract of similar size and scope to this Contract within thirty
(30) Calendar Days of the action being filed.
Failure to notify the Department of a legal action within thirty (30) Calendar Days of the action.
First Occurrence: Five (5) Service Credit Hours provided to the Department per Calendar Day the Notification was provided after the thirty (30) Calendar Day requirement.
Second Occurrence: Twenty-five (25) Service Credit Hours provided to the Department per Calendar Day the Notification was provided after the thirty (30) Calendar Day requirement.
Third Occurrence of Failure to Notify: Consideration of Termination or nonrenewal of Contract. Department may assess one hundred (100) Service Credit Hours in lieu of termination. Any occurrence beyond 3 (three) will have the same recourse as the third occurrence.
Attachment C - Performance Standards and Guarantees Real Estate Services
ITN No. DMS 22/23-007
Att C - PSG
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