Attachment C - Performance Standards (1).pdf
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- Solicitation number
- ITB-14198
- Issued by
- Leon County, Florida
About this file
Attachment C - Performance Standards and Guarantees for DMS-25/26-032 Irrigation System Management Services
This document is a performance standards and guarantees form for Irrigation System Management Services (Contract DMS-25/26-032) administered by the Department of Management Services (DMS). The Facility Manager must complete and submit this form quarterly to the Contract Manager, with both the Facility Manager and Contractor required to sign and date the form upon completion. The contract establishes four key deliverables with associated performance guarantees: (1) immediate reporting via email of irrigation system damage, leaks, or malfunctions to the DMS Facilities Manager with documentation on the Quarterly Summary Report; (2) contractor responsibility for making repairs to minor irrigation system components damaged or destroyed during routine service operations; (3) contractor responsibility for irrigation operations and schedules, with any deviations requiring prior approval from the DMS Facilities Manager; and (4) submission of the Quarterly Summary Report within five business days of the quarterly inspection containing all quantitative and qualitative measurements.
Performance is rated on a three-tier scale: 1-Good (Performance Acceptable), 2-Fair (Performance Needs Improvement, with continued deficiencies resulting in a 3-Poor rating the following month), and 3-Poor (Below Standards/Non-Compliant with invoice deductions applied). Noncompliance penalties include a 5 percent invoice deduction for each site associated with deficiencies in damage/leak/malfunction reporting, minor repairs, and late Quarterly Summary Report submission. A 10 percent invoice deduction applies for noncompliance with irrigation schedule requirements. If a Fair rating is issued, the contractor must correct deficiencies within one month or face automatic Poor rating status and associated invoice penalties.
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Text version
Attachment C - Performance Standards and Guarantees
DMS-25/26-032
Irrigation System Management Services
The Facility Manager must complete and submit this form quarterly to the Contract Manager. The Facility Manager and Contractor must sign and date this form after completion.
Deliverable Guarantee Measurement 1 - Good
2 - Fair
3 - Poor
Minimum Result of Noncompliance
Damage, Leaks, Malfunctions
Section 2.2.1: The Contractor shall immediately report via e-mail any irrigation system damage, leaks, or malfunctions to the DMS Facilities Manager and provide information on the Quarterly Summary Report.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Quarterly Summary Report).
5% will be deducted from Contractor's invoice for site associated with non-compliance.
Minor Repairs
Section 2.2.5: The Contractor shall make any repairs to minor irrigation system components that are damaged or destroyed during routine service operations.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Quarterly Summary Report).
5% will be deducted from Contractor's invoice for site associated with non-compliance.
Irrigation Schedule
Section 2.1.4: Contractor is responsible for the Irrigation Operations and Schedule. Any deviation requires prior approval from the DMS Facilities Manager.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Quarterly Summary Report).
10% will be deducted from Contractor's invoice for site associated with non-compliance.
Quarterly Summary Report
Section 2.3: The Contractor shall submit Attachment B - Quarterly Summary Report within five business days of the quarterly inspection.
Contract Manager will receive Attachment B – Quarterly Summary Report with all quantitative and qualitative measurements.
5% will be deducted from Contractor’s invoice if report is not submitted within 5 business days.
Attachment C - Performance Standards and Guarantees
DMS-25/26-032
Irrigation System Management Services
Rating definitions:
1- Good: Performance Acceptable 2- Fair: Performance Needs Improvement (if Contractor fails to correct deficiencies the following month, Contractor will receive a 3 - Poor rating and invoice deductions will apply pursuant to Attachment C - Performance Standards and Guarantees) 3- Poor: Below Standards/Non-Compliant (invoice deductions apply pursuant to Attachment C - Performance Standards and Guarantees)
Facility Manager Contractor
Date Date
File details come from the government source that posted it. Updated .