Attachment C - Performance Standards (1).pdf
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- Solicitation number
- ITB-14198
- Issued by
- Leon County, Florida
About this file
Attachment C is a Performance Standards and Guarantees document for Irrigation System Management Services (DMS-25/26-032) between a contractor and a facilities management organization. The document outlines specific performance expectations and measurement criteria for four key deliverables: damage/leak reporting, minor repairs, irrigation scheduling, and quarterly summary reporting. Each deliverable is evaluated using a three-tier rating system (Good, Fair, Poor) with corresponding financial penalties for non-compliance.
The performance standards include specific requirements such as immediate e-mail reporting of irrigation system damages, making repairs to minor system components, adhering to approved irrigation schedules, and submitting quarterly reports within five business days. Financial penalties range from 5% to 10% deduction from the contractor's invoice for sites associated with non-compliance. If a contractor receives a "Fair" rating and fails to correct deficiencies in the following month, they will automatically receive a "Poor" rating, which triggers invoice deductions as specified in the attachment.
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Text version
Attachment C - Performance Standards and Guarantees
DMS-25/26-032
Irrigation System Management Services
The Facility Manager must complete and submit this form quarterly to the Contract Manager. The Facility Manager and Contractor must sign and date this form after completion.
Deliverable Guarantee Measurement 1 - Good
2 - Fair
3 - Poor
Minimum Result of Noncompliance
Damage, Leaks, Malfunctions
Section 2.2.1: The Contractor shall immediately report via e-mail any irrigation system damage, leaks, or malfunctions to the DMS Facilities Manager and provide information on the Quarterly Summary Report.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Quarterly Summary Report).
5% will be deducted from Contractor's invoice for site associated with non-compliance.
Minor Repairs
Section 2.2.5: The Contractor shall make any repairs to minor irrigation system components that are damaged or destroyed during routine service operations.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Quarterly Summary Report).
5% will be deducted from Contractor's invoice for site associated with non-compliance.
Irrigation Schedule
Section 2.1.4: Contractor is responsible for the Irrigation Operations and Schedule. Any deviation requires prior approval from the DMS Facilities Manager.
Contract Manager will receive monthly acknowledgement of services from Facility Manager (Attachment B - Quarterly Summary Report).
10% will be deducted from Contractor's invoice for site associated with non-compliance.
Quarterly Summary Report
Section 2.3: The Contractor shall submit Attachment B - Quarterly Summary Report within five business days of the quarterly inspection.
Contract Manager will receive Attachment B – Quarterly Summary Report with all quantitative and qualitative measurements.
5% will be deducted from Contractor’s invoice if report is not submitted within 5 business days.
Attachment C - Performance Standards and Guarantees
DMS-25/26-032
Irrigation System Management Services
Rating definitions:
1- Good: Performance Acceptable 2- Fair: Performance Needs Improvement (if Contractor fails to correct deficiencies the following month, Contractor will receive a 3 - Poor rating and invoice deductions will apply pursuant to Attachment C - Performance Standards and Guarantees) 3- Poor: Below Standards/Non-Compliant (invoice deductions apply pursuant to Attachment C - Performance Standards and Guarantees)
Facility Manager Contractor
Date Date
File details come from the government source that posted it. Updated .