ATTACHMENT C PAST PERFORMANCE QUESTIONNAIRE.docx
DOCX document 30 KB Posted
- Solicitation number
- 36C24827Q0036
About this file
This is a Past Performance Questionnaire template for evaluating offeror performance on a commercial audiovisual projector replacement and installation project for the Department of Veterans Affairs.
The questionnaire is issued by the VA's Network Contracting Office 8 (NCO 8) for Solicitation Number 36C24827Q0036 (Acquisition ID 36C248-26-AP-2908). The work involves the removal and installation of two (2) commercial-grade laser/LED projectors at the Orlando VA Medical Center located at 13800 Veterans Way, Orlando, FL 32827. Offerors must submit a minimum of two (2) and a maximum of three (3) completed questionnaires from past performance references. The questionnaire is completed by the offeror's identified customer point of contact (POC) and must be returned directly to VA Contracting Officer Rohan McKenzie at rohan.mckenzie@va.gov with subject line "Past Performance Questionnaire - 36C24827Q0036 - [Offeror Name]" by the response date specified in the solicitation at 1:00 PM Eastern Time. The questionnaire evaluates twelve performance elements on a five-point scale (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory, or N/A), including technical quality of hardware supplied, installation workmanship, Crestron control system integration capability, schedule adherence, project management and communication, cost control, personnel qualifications, safety and site conduct, system testing and commissioning, problem resolution, regulatory compliance, and overall customer satisfaction. References must also provide narrative assessments regarding significant strengths, weaknesses, contract modifications or disputes, and willingness to use the offeror again.
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Other files
| File | Type | Posted |
|---|---|---|
| ATTACHMENT B TECHNICAL CAPABILITY WORKSHEET.docx | DOCX document | |
| 36C24827Q0036_1.docx | DOCX document | |
| ATTACHMENT A REQUEST FOR INFORMATION.docx | DOCX document |
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Text version
ATTACHMENT C
PAST PERFORMANCE QUESTIONNAIRE
Solicitation Number: 36C24827Q0036 Acquisition ID#: 36C248-26-AP-2908 Requirement: Remove/Install Two (2) Commercial-Grade Laser/LED Projectors Issuing Agency: U.S. Department of Veterans Affairs, Network Contracting Office 8 (NCO 8) Place of Performance: Orlando VA Medical Center, 13800 Veterans Way, Orlando, FL 32827
INSTRUCTIONS
To the Offeror
1. Complete Section A – Offeror Information and Section B – Reference Contract Information below.
2. Provide this questionnaire to the customer point of contact (POC) identified by you as past performance reference.
3. Request that the POC complete Sections C through G and return the completed questionnaire directly to the VA Contracting Officer by the date identified in the solicitation.
4. Do not submit this questionnaire yourself after it has been completed by the reference. Questionnaires received from the offeror rather than directly from the reference will not be considered.
5. A minimum of two (2) and a maximum of three (3) completed questionnaires should be returned on your behalf.
To Past Performance Reference (Customer POC)
1. The offeror identified in Section A below has submitted a quotation to the U.S. Department of Veterans Affairs for a commercial audiovisual projector replacement and installation project. The VA is evaluating the offeror's past performance as part of the award decision.
2. Please complete Sections C through G based on your direct experience with the offeror on the reference contract identified in Section B.
3. Return the completed questionnaire directly to the VA Contracting Officer at the email address below by the date identified in the solicitation. Do not return the completed questionnaire to the offeror.
4. Your responses will be used solely for the evaluation of this specific acquisition and will be protected from disclosure to the maximum extent permitted by law under FAR 42.1103.
5. The questionnaire should take approximately 10–15 minutes to complete.
6. If you have questions, contact the VA Contracting Officer at the information below.
Return Completed Questionnaire To Rohan McKenzie, Contracting Officer Network Contracting Office 8 (NCO 8) Department of Veterans Affairs Email: rohan.mckenzie@va.gov Subject Line: Past Performance Questionnaire – 36C24827Q0036 – [Offeror Name] Completed questionnaires must be received by: [Response Date] at 1:00 PM Eastern Time
SECTION A – OFFEROR INFORMATION (Completed by Offeror)
| Field |
| Entry |
Offeror Legal Name
DBA (if applicable)
UEI
Offeror Point of Contact
Phone / Email
SECTION B – REFERENCE CONTRACT INFORMATION (Completed by Offeror)
| Field |
| Entry |
Contract / Purchase Order Number
Customer / Agency Name
Customer Point of Contact (POC) Name
POC Title
POC Phone
POC Email
Period of Performance (Start – End)
Contract Value ($)
| Prime or Subcontractor? |
| ☐ Prime ☐ Subcontractor |
Brief Description of Scope (2–3 sentences, including manufacturer/model installed and any Crestron integration)
SECTION C – REFERENCE VERIFICATION (Completed by POC)
| Field |
| Entry |
POC Name (please confirm)
POC Title
Organization
Phone
Date Questionnaire Completed
| Were you the primary point of contact for the contract identified in Section B? |
| ☐ Yes ☐ No – If no, please describe your role: ___________ |
Length of time you have been familiar with the offeror's work (years/months)
SECTION D – SCOPE RELEVANCE (Completed by POC) Please confirm the general scope of work performed by the offeror on this contract (check all that apply):
· ☐ Commercial-grade projector supply (laser or LED)
· ☐ Projector installation and mounting
· ☐ Removal and disposal of legacy AV equipment
· ☐ Crestron control system integration and programming
· ☐ AV cabling (HDBaseT, HDMI, RS232, Ethernet)
· ☐ Image geometry/warp/blend setup
· ☐ Lens configuration and alignment
· ☐ System testing, commissioning, and end-user turnover
· ☐ After-hours or constrained-schedule installation
· ☐ Work performed in a healthcare, institutional, or similarly sensitive environment
· ☐ Other (describe): _________________________________________________ Approximate size of the installation (number of projectors or displays): ______
SECTION E – PERFORMANCE RATINGS (Completed by POC) Please rate the offeror's performance on the reference contract using the following scale:
| Rating |
| Definition |
| 5 – Exceptional |
| Performance significantly exceeded contractual requirements with no significant weaknesses. |
| 4 – Very Good |
| Performance exceeded some contractual requirements with few minor weaknesses that did not impact outcomes. |
| 3 – Satisfactory |
| Performance met contractual requirements with some minor weaknesses that had little or no impact on outcomes. |
| 2 – Marginal |
| Performance did not meet some contractual requirements, with weaknesses that had a noticeable impact on outcomes. |
| 1 – Unsatisfactory |
| Performance did not meet most contractual requirements and resulted in significant problems. |
| N/A |
| Not applicable or insufficient basis to rate. |
| # |
| Performance Element |
| Rating |
| Comments (optional) |
| 1 |
| Technical Quality of Hardware Supplied – Projectors and lenses delivered met or exceeded specifications; TAA compliance verified; equipment free of defects on delivery. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 2 |
| Quality of Installation Workmanship – Mounting, alignment, cabling, and physical installation performed to industry standards; neat and professional execution. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 3 |
| Crestron Integration Capability – Successfully programmed and integrated projectors with the customer's Crestron control system; bidirectional control fully functional at turnover. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 4 |
| Schedule Adherence – Delivered equipment, performed installation, and completed turnover within agreed timelines; adhered to after-hours or constrained schedule requirements. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 5 |
| Project Management and Communication – Responsive to customer, clearly communicated status, proactively identified and resolved issues. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 6 |
| Cost / Price Control – Performed within contract price; no unjustified changes or scope creep; any changes handled professionally. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 7 |
| Personnel Qualifications – Personnel assigned were technically qualified (e.g., Crestron-certified programmers, experienced AV installers); appropriate staffing levels maintained. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 8 |
| Safety and Site Conduct – Complied with site safety, security, and conduct requirements; minimized disruption to customer operations; worked professionally in occupied/sensitive spaces. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 9 |
| System Testing, Commissioning, and Turnover – Thorough functional testing, image optimization, end-user demonstration, and complete as-built documentation delivered. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 10 |
| Problem Resolution – Promptly addressed defects, deficiencies, or user concerns identified during or after installation; stood behind workmanship. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 11 |
| Regulatory / Documentation Compliance – Provided required warranties, disposal documentation, TAA compliance evidence, authorized-dealer certifications, as-built documentation. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
| 12 |
| Overall Customer Satisfaction – Overall assessment of the offeror's performance on this contract. |
| ☐ 5 ☐ 4 ☐ 3 ☐ 2 ☐ 1 ☐ N/A |
SECTION F – NARRATIVE ASSESSMENT (Completed by POC) Please provide brief narrative responses to the following. Responses may be as detailed as you wish.
F.1 Significant Strengths. What did the offeror do particularly well on this contract?
F.2 Significant Weaknesses or Concerns. Were there any significant weaknesses, problems, or concerns with the offeror's performance? If so, please describe. Include whether the offeror took corrective action.
F.3 Contract Modifications or Disputes. Were there any significant contract modifications, cure notices, show-cause notices, claims, terminations, or disputes? If so, please describe briefly.
F.4 Would You Use This Offeror Again? Based on your experience, would you select this offeror for a similar effort?
☐ Yes, without reservation ☐ Yes, with some reservations (please explain below) ☐ No (please explain below) Explanation (if applicable):
F.5 Any Additional Information. Is there anything else the VA should know about the offeror's performance that is relevant to this type of acquisition?
SECTION G – CERTIFICATION AND RELEASE (Completed by POC) By submitting this questionnaire, I certify that:
1. The information provided above is accurate and based on my direct knowledge of the offeror's performance on the contract referenced.
2. I am an authorized point of contact for the referenced contract and am qualified to provide this assessment.
3. I understand that my responses will be used by the U.S. Department of Veterans Affairs solely for the evaluation of the offeror's past performance in connection with Solicitation 36C24827Q0036, and that responses will be protected from disclosure to the maximum extent permitted by law under FAR 42.1103(b).
| Signature of Reference POC |
| ________________________________ |
| Printed Name |
| ________________________________ |
| Title / Organization |
| ________________________________ |
| Date |
| ________________________________ |
PRIVACY ACT STATEMENT
Authority: 38 U.S.C. § 8127; FAR Part 42, Subpart 42.11; FAR Part 12.
Purpose: The information collected on this form is used by the U.S. Department of Veterans Affairs to evaluate the past performance of offerors competing for the referenced acquisition.
Routine Uses: Information may be shared with other Federal agencies and the offeror in accordance with FAR 42.1103 and applicable Privacy Act routine uses. Information will be protected from disclosure outside the Government to the maximum extent permitted by law.
Disclosure: Completion of this questionnaire is voluntary. Failure to complete may result in the VA being unable to consider the offeror's past performance on this contract.
END OF PAST PERFORMANCE QUESTIONNAIRE
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