Attachment C.pdf

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Preventative Maintenance, Repair and Alteration Services: Southern California
Solicitation number
70B01C25R00000058
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This document is an Appendix C source selection plan containing candidate past performance interview questions for a Facilities Maintenance and Repair Program for the Southeast. The appendix includes nine standardized interview questions designed to evaluate a contractor's performance, covering areas such as overall service quality, strengths and weaknesses, problem resolution, customer satisfaction, schedule adherence, cost controls, and potential for future contract awards. The interview questions are structured to gather comprehensive feedback from previous clients about a contractor's business performance and capabilities, with placeholders for specific contractor details to be inserted during the actual interview process.

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Facilities Management and Engineering Directorate Facilities Maintenance and Repair Program for the Southeast

Source Selection Plan Appendix C

Source Selection Sensitive-For Official Use Only

APPENDIX C: CANDIDATE PAST PERFORMANCE INTERVIEW QUESTIONS

1. What is your overall impression of the services provided by {contractor}?

2. What do you see as the strengths of {contractor} on this effort?

3. What do you see as the weaknesses of {contractor} on this effort?

4. When a problem arises, how is it handled by {contractor}?

5. How does {contractor} handle customer satisfaction?

6. How do you characterize {contractor’s} ability to deliver on schedule?

7. How do you characterize {contractor’s} cost controls?

8. Would you recommend award to this contractor again?

9. What is the nature of this contractor’s business relationship with other contractors at your location?

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