Attachment C-2 SOW Labor Category Qualifications 3-20-2025.pdf

Category Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

Preferred Experience Substitutions

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation

1 INTERN

Provides SLE support in a technical or non-technical role. 1 Intern 0 Attendence within a vocational high school program or college.

Coursework in vocational highschool or college is related to support under this Contract.

None

2 ENGINEER

Provides expertise in the application of state-of-the-art tand aging technology to meet mission requirements.

Provides second level engineering technical support for large complex NAS programs and systems,including, but not limited to:

▪ Air traffic and flight operations data analysis;

▪ Pilot and air traffic controller information processing;

▪ Systems engineering; and

▪ Network engineering.

The Engineer supports second level engineering business processes and business process reengineering and may also support specialty engineering (e.g., communications, systems safety, quality assurance, test and evaluation, etc.); human factors, risks and mitigation strategies, reliability and maintainability, systems security.

Provides consulting and advisory services to project, operations and engineering teams.

Directly participates and coordinates with the internal and external subject matter experts on all matters pertinent to the successful implementation of the program or functional area.

Conducts and/or participates with program reviews and meetings, as applicable.

2 Engineer - Level 1 25 Bachelor of Science in Engineering

N/A Experience in NAS programs, systems

Master's Degree in related field or MBA may be substituted for Bachelor's degree and 3 years experience.

PhD in related field may be substituted for Bachelor's degree and 5 years experience.

3 Engineer - Level 2 20 Bachelor of Science in Engineering

N/A Experience in NAS programs, systems

4 Engineer - Level 3 15 Bachelor of Science in Engineering

N/A Experience in NAS programs, systems

5 Engineer - Level 4 10 Bachelor of Science in Engineering

N/A Experience in NAS programs, systems

6 Engineer - Level 5 5 Bachelor of Science in Engineering

N/A N/A

7 Engineer - Level 6 0 Bachelor of Science in Engineering

N/A N/A

3 COMPUTER SCIENTIST

Provides technical and administrative management of NAS programs and systems.

Applicable areas include:

▪ Systems security;

▪ Consulting and advisory services to project teams and operations to ensure data solutions align with the business direction, to determine data requirements; and

▪ Analysis, design, and implementation of initiatives and

8 Computer Scientist - Level 1

15 Bachelor of Science in Computer Science, Mathematics, or related field

Unix/Linux experience. Project management experience.

Experience with software programming in the languages used for NAS and NAS support systems.

Master's Degree in related field or MBA may be substituted for Bachelor's degree and 3 years experience.

PhD in related field may be substituted for Bachelor's degree and 5 years experience.

Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation projects.

Duties may include:

▪ Developing and updating web applications including HTML 5/XHTML, CSS, PHP, JavaScript, SQL, JSON technologies;

▪ Designing web applications using full stack web development approach and/or model-view- controller architecture;

▪ Object-oriented programming; and

▪ Client/server development, cross-browser development.

Additional administrative duties may include: Planning, developing, and supporting programs/projects. Establishing objectives and requirements.

Supports developing second level engineering program/project budgets, standards and schedules. Conducts and/or participates with program reviews and meetings, as applicable.

This includes languages such as C, C++, Java, SQL and Assembly.

9 Computer Scientist - Level 2

12 Bachelor of Science in Computer Science, Mathematics, or related field

Unix/Linux experience.Project management experience.Experience with software programming in the languages used for NAS and NAS support systems. This includes languages such as C, C++, Java,SQL and Assembly.

10 Computer Scientist - Level 3

9 Bachelor of Science in Computer Science, Mathematics, or related field

Unix/Linux experience.

Project management experience.

Experience with software programming in the languages used for NAS and NAS support systems. This includes languages such as C, C++, Java, SQL and Assembly.

11 Computer Scientist - Level 4

6 Bachelor of Science in Computer Science, Mathematics, or related field

Unix/Linux experience.

Project management experience.

Experience with software programming in the languages used for NAS and NAS support systems. This includes languages such as C, Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation

C++, Java, SQL and Assembly.

12 Computer Scientist - Level 5

3 Bachelor of Science in Computer Science, Mathematics, or related field

Unix/Linux experience.

Experience with software programming in the languages such as C, C++, Java, SQL and Assembly.

13 Computer Scientist - Level 6

0 Bachelor of Science in Computer Science, Mathematics, or related field

Unix/Linux experience.

Experience with software programming in the languages such as C, C++, Java, SQL and Assembly.

4 TECHNICAL SPECIALIST

Provides second level engineering support in software and hardware system design, development, testing and interfaces.Works with state-of-the-art and aging technologies that comprise the FAA's NAS and the products from emerging NAS modernization programs.Performs system-wide analysis and functional allocations of NAS system hardware and software to provide solutions that meet customer requirements in the following areas:

▪ Functional performance;

▪ Facilities;

▪ Electromagnetic interference;

▪ Regression impact analysis;

▪ Reliability and sustainability;

▪ Human factors; and

▪ Other NAS related engineering considerations the FAA identifies.

14 Technical Specialist - Level 1

15 High School Diploma or GED required

N/A National Airspace System (NAS) and project management experience.Experience with C, C++, Java, SQL and Assembly and procedures applicable to existing and emerging NAS systems (e.g. IEEE-

STD-12207

procedures, computer aided software engineering (CASE) tools, and commercially

An Associates degree may be substituted for 2 years of relevant experience.A Bachelor's Degree may be substituted for 4 years of relevant experience.A Master's Degree may be substituted for 6 years of relevant experience.

Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation

Interfaces with specialists from other backgrounds such as hardware, software, logistic support, and testing to produce fully integrated and responsive components and systems.

Provides support for complex NAS software systems, mainframe and microcomputer programming using various programming languages (e.g. C, C++, Java, SQL and Assembly) and procedures applicable to existing and emerging NAS systems (e.g. IEEE-STD-12207 procedures, computer aided and software engineering (CASE) tools, and commercially developed software).

Familiarity with object-oriented programming techniques, client/server development, cross- browser development, and Unix/Linux skills may be required.

Interprets and analyzes complex information systems data to develop technical documentation, system diagrams, and presentation materials.

Coordinates and performs information systems hardware and software testing efforts. Produces test and remediation plans and reports, and leads operational system computer hardware and software implementation.

Performs drafting work using various computer-aided design (CAD) such as P-CAD and Auto-CAD. Supports analysis, assembly, programming, testing, packaging and other tasks necessary to produce items compliant to the requirements.

developed software).Familiarity with object- oriented programming techniques, client/server development, cross-browser development

15 Technical Specialist - Level 2

10 High School Diploma or

GED

N/A National Airspace System (NAS) and project management experience.

Experience with C, C++, Java, SQL and Assembly and procedures applicable to existing and emerging NAS systems (e.g. IEEE-

STD-12207

procedures, computer aided software engineering (CASE) tools, and commercially developed software).

Familiarity with object- oriented programming techniques, client/server development, cross-browser development.

Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation

16 Technical Specialist - Level 3

5 High School Diploma or

GED

N/A National Airspace System (NAS) and project management experience.

Experience with C, C++, Java, SQL and Assembly and procedures applicable to existing and emerging NAS systems (e.g. IEEE-

STD-12207

procedures, computer aided software engineering (CASE) tools, and commercially developed software).

Familiarity with object- oriented programming techniques, client/server development, cross-browser development.

17 Technical Specialist - Level 4

1 High School Diploma or

GED

N/A National Airspace System (NAS) and project management experience.Experience with C, C++, Java, SQL and Assembly and procedures applicable to existing and emerging NAS systems (e.g. IEEE-

STD-12207

procedures, computer aided software engineering (CASE) tools, and

Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation commercially developed software).Familiarity with object- oriented programming techniques, client/server development, cross-browser development.

18 Technical Specialist - Level 5

0 High School Deiploma or

GED

N/A Familiarity with RedHat, CISCO, Redmine, GitLib, Ansible.

5 CONFIGURATION MANAGEMENT SPECIALIST

Provides second level engineering support in hardware, software, database, firmware, and documentation Configuration Items (CIs).

Works with various configuration management tools and applications (e.g. IBM Rational ClearQuest or DOORS).

Works with integrated project teams, providing Configuration Management (CM) and Program Management (PM) support on systems, projects, and audits.

Supports operational and product baseline maintenance, performs software builds and installations on test environments, and follows version control process and procedures.

Will assist FAA personnel with updating various CM process and procedure documents and perform audits on product, project, lab, and operational system baselines.

May lead system and project audits and provide recommendations on process improvement opportunities, documents, and implements the changes.

19 Configuration Management Specialist - Level 1

7 Bachelor’s Degree in any field

Master's Degree in related field or MBA may be substituted for Bachelor's degree and 3 years experience.

PhD in related field may be substituted for Bachelor's degree and 5 years experience.

Current CM Certifications can be used as asubstitution for three (3) years of CM experience.

20 Configuration Management Specialist - Level 2

4 Bachelor’s Degree in any field

21 Configuration Management Specialist - Level 3

1 Bachelor’s Degree in any field

Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation

6 DATABASE SPECIALIST

Provides database (dB) administration for relational database management systems (e.g. Oracle, MySQL). Supports development, testing and deployment of periodic NAS database updates for NAS subsystems.

Captures requirements for dB updates within an enterprise or data center using tools such as Oracle 11g, Oracle Enterprise Manager 12c systems management solution, Oracle Data Guard, and Red Hat Enterprise Linux (RHEL) server environment.

Supports dB procedural languages such as Structured Query Language (SQL) and stored procedural languages.

Manages dB security, user permissions and privileges in accordance with database requirements.

Maintains dB with patches and updates; creates and maintains dB storage structures and objects; monitors and optimizes dB performance; provides recommendations for dB changes for future growth (sizing, user/data growth), including any impact to the server.

Performs dB backup and restoration in a single instance and Data Guard environment. Provides second level support, as required.

22 Database Specialist - Level 1

5 Bachelor’s Degree in a related field of study (e.g. computer science information technology, etc.)

Master's Degree or MBA in related field may be substituted for Bachelor's degree and 3 years experience.

PhD in related field may be substituted for Bachelor's degree and 5 years experience.

23 Database Specialist - Level 2

3 Bachelor’s Degree in a related field of study (e.g. computer science, information technology, etc.)

24 Database Specialist - Level 3

1 Bachelor’s Degree in a related field of study (e.g. computer science, information technology, etc.)

7 DOCUMENTATION SPECIALIST

Provides second level engineering support in data entry, document generation, and document storage and maintenance in FAA standardized word processing applications.

Assists in the production of System Support Directives, handbooks, notices, and other documentation required to

25 Documentation Specialist - Level 1

8 High school diploma or GED required

Associates Degree with a minimum of six (6) years related experience

OR

Bachelor’s Degree with a

26 Documentation Specialist - Level 2

6 High school diploma or GED required

Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation support the NAS and NAS support systems. Works with automation systems used for numbering, recording, documenting, tracking and reporting NAS system status and procedures.

Supports data interchange between systems, information sharing, and security techniques for users operating workstation and LAN systems.

Develops, writes, and edits technical material for reports, manuals, briefs, proposals, instruction books, catalogs, and related highly technical and administrative publications concerned with work methods and procedures.

Observes production, developmental, and experimental activities to determine operating procedure and detail. May write articles, and public/employee relation releases. May edit, standardize, or make changes to material prepared by other writers.

27 Documentation Specialist - Level 3

4 High school diploma or GED required minimum of four (4) years related experience

8 PROGRAM ANALYST

Responsible for developing and analyzing reports on business related metrics and identifies potential project trends and risks. May also support creation of cost estimates for procurement actions.

Develops business systems and processes based on user needs and requirements. Devises or modifies procedures to enable management to make program decisions based on cost benefit analysis and schedule considerations. May have quality assurance or asset management responsibilities.

Classifies, monitors, and summarizes financial data for the preparation and submission of reports on a recurring basis.

28 Program Analyst - Level 1

15 Bachelor's Degree in a business or legal related field of study

Experience with AMS & Federal Fiscal Law policy

Master's Degree or MBA in related field may be substituted for Bachelor's degree and 3 years experience.

PhD in related field may be substituted for Bachelor's degree and 5 years experience.

29 Program Analyst - Level 2

10 Bachelor's Degree in a business or legal related field of study

Experience with AMS & Federal Fiscal Law policy

30 Program Analyst - Level 3

5 Bachelor's Degree in a business or legal related field of study

Experience with AMS & Federal Fiscal Law policy

31 Program Analyst - Level 4

1 Bachelor's Degree in a business or legal related field of study

Experience with AMS & Federal Fiscal Law policy

9 PROCESS IMPROVEMENT SPECIALIST

Provides second level engineering support in process improvement supporting Government agencies.

Performs analysis and evaluation of all aspects of FAA second level engineering Business Operations.

32 Process Improvement Specialist - Level 1

15 Bachelors Degree

Training or certification in one of the following: iCMM, ISO, CM or, PMP.

Master's Degree or MBA in related field may be substituted for Bachelor's degree and 3 years

Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation

Supports the development of process, Quality Assurance (QA)/Quality Control (QC).

Compiles and tracks data for special studies, audits and other investigations. Supports development of training materials.

Assists with writing and supporting the overall development and implementation of process re- engineering, quality, configuration management and projects focused on business process modernization. Assists in the preparation of organization-wide plans and models. Responsible for reporting on progress and status.

Researches and develops processes, audit documentation and detailed reports on the development, implementation and analysis of re- engineering methodologies, business improvement principles, configuration management and business process modernization projects.

33 Process Improvement Specialist - Level 2

10 Bachelors Degree Training or certification in one of the following: iCMM, ISO, CM or, PMP.

experience.

PhD in related field may be substituted for Bachelor's degree and 5 years experience. 34 Process

Improvement Specialist - Level 3

6 Bachelors Degree Training or certification in one of the following: iCMM, ISO, CM or, PMP.

35 Process Improvement Specialist - Level 4

2 Bachelors Degree Training or certification in one of the following: iCMM, ISO, CM or, PMP.

10 AIR TRAFFIC CONTROL SPECIALIST

Provides operational knowledge in any/all of the following areas:

▪ Automated ATC systems;

▪ ATC communication systems;

▪ Air navigation systems;

▪ Automated data transfer and display equipment;

▪ Electronic data processing systems; or

▪ Human factors pertaining to ATC facilities.

May perform any or all of the following functions: Develop test plans, test procedures, test reports, and test scenarios used during various testing (e.g functionality testing, problem recreation testing, interfacility testing, intrafacility testing, requirements verification testing, system regression testing, keysite testing) and, Operational Evaluation (OE).

Provides support in pre-test and post-test out briefs.

Applies knowledge of ATC airspace and procedures to support the evaluation of new or existing functionality in the NAS.

Identifies, documents, analyzes and provides recommendations to resolve issues in the NAS.

36 Air Traffic Control Specialist - Level 1

15 Highschool Diploma or

GED

10 years Certified Air Traffic Controller in a civilian or military , Oceanic or Terminal Air traffic control facility

37 Air Traffic Control Specialist - Level 2

10 Highschool Diploma or

GED

5 years Certified Air Traffic Controller in a civilian or military , Oceanic or Terminal

38 Air Traffic Control Specialist - Level 3

5 Highschool Diploma or

GED

2 years Certified Air Traffic Controller in a civilian or military , Oceanic or Terminal

Number

Labor Title/Skill Definition Position Count

Position Title Years of Relevant

Experience**

Degree Requirements (from accredited college or university)

Experience Requirements

** Work experience that is not relevant to the labor category definition will not be considered in the "Years of Relevant Experience" calculation

11 TECHNICAL WRITER

Provides research and writes professional documents, including program reports and procedures, documentation, and training materials. Compiles diverse policy, technical, statistical, demographic, or financial information and translates for understanding by non-technical personnel or broader uses bases.

Edits professional documents for content, format, flow and integrity in conformance with best practices.

Determines the suitability of material for target audience.

Involved in projects from planning stage. Provides additional or missing materials and edit written copy.

39 Technical Writter - Level 1

12 Bachelor's Degree in English, communications, technical writing or technology management, or in a field related to the task order requirements

Master's Degree or MBA in related field may be substituted for Bachelor's degree and 3 years experience.

PhD in related field may be substituted for Bachelor's degree and 5 years experience.

40 Technical Writter - Level 2

8 Bachelor's Degree in English, communications, technical writing or technology management, or in a field related to the task order requirements

41 Technical Writter - Level 3

5 Bachelor's Degree in English, communications, technical writing or technology management, or in a field related to the task order requirements

12 HELP DESK

Answers and directs all incoming requests to the Air Traffic

Services (ATS) Help Desk following specific call procedures.

Generates help desk tickets to track site related issues for a specific system via the appropriate database.

Monitors database tickets created by site personnel and assigns them to the appropriate engineer.

Participates in system testing of each website update and documents all discrepancies.

42 Help Desk - Level 1 6 No Degree Required Help Desk Dispatcher experience

An Associates degree may be substituted for 3 years of experience.

A Bachelor's Degree may be substituted for 5 years of relevant experience.

43 Help Desk - Level 2 2 No Degree Required