Attachment 9 Section 275405 Consular Queue Management.pdf

UNITED STATES DEPARTMENT OF STATE UNCLASSIFIED OCTOBER 1, 2024

OVERSEAS BUILDINGS OPERATIONS

GUIDE SPECIFICATIONS

CONSULAR QUEUE MANAGEMENT SYSTEM SECTION 275405 - 1

INFRASTRUCTURE AND DISPLAYS UNCLASSIFIED

SECTION 275405 – CONSULAR QUEUE MANAGEMENT SYSTEM INFRASTRUCTURE AND

DISPLAYS

PART 1 - GENERAL

1.1 SUMMARY

A. This Section includes requirements for infrastructure and displays supporting consular queue management system.

1. General system infrastructure and display components such as cables, media extender, equipment cabinet, UPS, and interface components such as flat panel displays in certain locations.

2. Coordination of integration with Government-Furnished consular queue management components.

B. Related Sections include the following:

1. Division 26 Sections for conduits, outlets, and other general electrical work.

2. Section 260508 “Common Work Results for Electrical, Communications, and Electronic

Safety.”

3. Section 260525 “Grounding and Bonding for Electrical Systems.”

4. Section 270508 “Common Work Results for Telecommunications.”

5. Section 270526 “Grounding and Bonding for Communications Systems.”

6. Section 270553 “Identification for Communications Systems.”

7. Section 271116 “Communications Cabinets and Frames” and Section 275105“Audio

Systems for Consular Services” for general requirements and telecom ground busbar

(TGB) requirements of consular communications cabinets.

8. Section 271123 “Communications Cable Management and Ladder Rack.”

9. Other Division 27 Sections for general requirements of distribution cabling.

10. Section 272129 “Data Communications Switches and Power Supplies” for interface with

OpenNet.

11. Section 275105 “Audio Systems for Consular Services” for associated paging and intercom systems.

12. Section 337105 “Underground Ducts and Raceways” for distribution of cable to outdoor consular waiting displays and for interface with Compound Access Control (CAC) for non-staff pedestrian use.

1.2 REFERENCE STANDARDS

A. See Section 270508 “Common Work Results for Telecommunications” for commonly applicable telecommunications reference standards.

1. Each Division 27 Section may include citations to those references identified Section

270508

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2. In addition, each Division 27 Section may include citations to other reference standards not listed in Section 270508

1.3 SYSTEMS DESCRIPTION

A. Queue Management System - General:

1. The work detailed within the Construction Documents is intended to meet certain requirements for performance and appearance. It is the responsibility of the Contractor to complete translation of those requirements into a systems package necessary for operational and functionally queue management system.

a. Any item not specifically shown on Drawings or called for in Specifications, but is normally required to conform to the intent, is required to be included as part of the

Work.

2. The overall Consular Affairs Queue Management (CAQM) system is produced through coordinated effort between DOS Consular Affairs (CA), DOS Post,IRM, and work included as part of this Contract. The CAQM system is connected at various points (by

USG Post IRM) to OpenNet. The Government-Furnished Government-Installed (GFGI) software system used by CA is QFlow Systems by QFlow Systems, LLC. The purpose of system is to provide:

a. Check-in of consular applicants.

b. Customer verification.

c. General queue management by Consular Affairs, including wait time alerts.

d. Customer tracking by Consular Affairs. Tracking may begin at Compound Access

Control (CAC) facility for non-staff pedestrian use.

e. Customer notification visually at progressive points, and audibly in waiting areas via connection with consular paging and intercom systems; see Section 275105

“Audio Systems for Consular Services.”

f. Real time and historical reports produced by CA for DOS Consular headquarters, using data from system.

3. Contractor-Furnished Contractor-Installed (CFCI) Components: Components to be provided as part of this Contract.

a. Signal and power cables.

b. [Signal and power outlets for Self-Service Ticket Issuance kiosks (STI-Kiosk).]

c. [Signal and power outlets for outdoor consular waiting area STI-Kiosk, when applicable.]

d. Teller window flat panel displays and brackets at each teller window station.

e. Large flat panel displays for outdoor and indoor consular waiting areas, and for

Manager’s Dashboards inside Consular office area.

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f. Supports for large flat panel displays. For indoor large displays, the supports shall be brackets, except that ceiling-mounted support shall be used in the Consular

Section for displays that are intended to be suspended from above. For outdoor large displays, support type shall be coordinated with environmental enclosure (e.g., display pedestal with enclosure or display bracket with enclosure).

g. Equipment cabinets as indicated on Construction Drawings. Cabinets may be shared with consular paging and teller intercoms where there are ten windows or less and with concurrence of OBO/PDCS/DE/EE; see Section 275105 “Audio Systems for

Consular Windows.”

h. Media extender (Tx/Rx) for HDMI, and USB signals, KVM switch, shelves, and

UPS.

4. Government-Furnished Contractor-Installed (GFCI) Components: Components to be provided as part of this Contract.

a. Teller window Set-Top Boxes (STB) and brackets.

b. STI-Kiosks.

5. Government-Furnished Government-Installed (GFGI) Components: Components acquired by CA using blanket purchase agreement with ACF Technologies for “QFlow” software platform, including the following:

NOTE: Contact OBO COR for more information on the following.

a. QFlow software.

b. CAQM database server and web server.

c. Visitor Reception Point (see following paragraph): IT workstation equipment, software, ticket printers, and barcode scanners.

d. HDMI Splitter.

e. Media Player computer for managing large waiting room displays.

f. STI-Kiosk PC.

g. Manager’s Dashboard PC.

B. Visitor Reception Points: Locations of reception points for queueing are indicated on

Construction Drawings. There are two different reception point types, an STI-kiosk or a manned reception window. Each point will include IT workstation, with associated ticket printer and barcode scanner.

NOTE: CA/CST will provide engineering reviews to OBO/COR that will guide placement of reception points and STI-Kiosk. Among other aspects of the review, it will also provide input on HDMI splitters

(see GFGI components above).

1. The STI-Kiosk cabling must include three CAT6 cables within 250 ft of the CAER.

Applicants/users will receive their initial ticket from ticket issuance station in this location.

2. The STI-Kiosk shall reside in the CA Waiting Area. The STI-Kiosk shall be placed close to the entrance, should not impede the flow of traffic, and shall have at least 900 mm (three feet) behind the STI-Kiosk to open the back to change printer paper.

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3. STI-Kiosk Reception Point are connected via HDMI and USB cables by a CAT6 extender to the workstation in the CAER.

4. Manned Reception windows are connected to OpenNet Consular signal. Refer to

Construction Drawings for number and location of these reception points.

C. Waiting Area Displays: Refer to the Part 2 Article on FLAT PANEL DISPLAYS for size and characteristics of these CFCI displays.

1. Outdoor Displays: These display(s) are intended to alert users/applicants of their turn for service so that they can approach the Consular entrance door from outdoor Consular waiting area at the appropriate time. These displays shall be provided with appropriate weather and climate protection as identified in the Construction Documents, including compatible manufactured enclosure component. The number and location of these displays will vary depending upon size and configuration of the outdoor Waiting Area and are indicated on Construction Drawings.

2. Indoor Displays: These displays are intended to alert users/applicants of their turn for service and identifying the specific window where they are being served. The number and location of these displays will vary depending upon the size and configuration of the indoor

Waiting Area and are identified on Construction Drawings.

3. Indoor and Outdoor Waiting Area Large Displays are operated from consular staff side of

Consular Section at dedicated Media Player computer.

D. Manager’s Dashboard Displays: Refer to the Part 2 Article on FLAT PANEL DISPLAYS for size and characteristics of these CFCI displays.

1. These displays facilitate overall management of the queue by Consular staff. Displays are located within the open-office area of the Section, as well as within enclosed offices of the heads of the Section. The number and location of these displays will vary depending upon the number of staff and configuration of the Section. The displays may be a combination of wall-mounted and suspended from overhead.

E. Teller Window Stations: Customer-side and secure-side of consular teller windows are connected through separating FE/BR hardline wall.

1. Customer-Side:

a. Flat panel display and bracket for each teller window location on customer side above each station. Displays require either HDMI input or DVI input with DVI-to-

HDMI converter.

2. Secure-Side:

a. Set-Top Box (STB) and Bracket: Install on STB bracket on secure side below level of teller countertop.

b. Teller IT workstation installed on teller countertop.

c. Audio functionality of consular queuing system, including intercom and paging features, is performed via connection to consular audio system.

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F. Consular Queuing System Cabinets:

1. Depending upon various factors such as number of windows and layout of Consular

Waiting Area, queue management and consular audio system are normally placed in separate cabinets dedicated to Consular services. Refer to section above for GFGI items inside queuing cabinet. Consular cabinets are placed in separate Consular Affairs

Equipment Room(s) (CAER) within the Consular suite. Provide addition CAER if CA windows occupy more than one floors. Location and number of cabinet(s) is project-specific. Consolidate queue management system with consular audio system into single cabinet if there are less than four windows and indicated on Construction Drawings.

2. These cabinets serve as the central point for routing signal cable for indoor and outdoor large Waiting Area displays. Waiting Area displays must be within 75 meters (250 ft) of these system cabinets.

3. See Section 271116 “Communications Cabinets and Frames” and Section 275105“Audio

Systems for Consular Services” for most requirements associated with these cabinets.

4. In addition to media PC, managers dashboards, and kiosk connections, provide a minimum of (6) OpenNet cables from the nearest TR to each CAER Cabinet. Terminate OpenNet cables on a patch panel.

5. Provide 4RU of rack space per waiting area Media PC. Provide (1) rack amount shelf per media PC. Provide (1) OpenNet cable from the nearest TR for each media PC. Terminate

OpenNet cables on a patch panel. Coordinate with OBO/DE/EE/TEL and CA/CAEX to determine the number and location of waiting areas.

6. Provide 4RU rack space for each kiosk. 4RU: Provide (1) OpenNet cable from the nearest

TR for each kiosk PC. Terminate OpenNet cables on a patch panel. Coordinate with

OBO/DE/EE/TEL and CA/CAEX to determine the number of waiting areas.

7. Provide 4RU of rack space per Managers Dashboard PC. Provide (1) rack amount shelf per media PC. Provide (1) OpenNet cable from the nearest TR for each media PC. Terminate

OpenNet cables on a patch panel. Coordinate with OBO/DE/EE/TEL and CA/CAEX to determine the number and location of Managers Dashboards.

G. Consular Server Cabinets:

1. Many items placed in these cabinets, such as EQM Database Servers, are GFGI items.

These cabinets are typically placed in the Joint-Unclassified Computer Room (JUCR).

Refer to the Construction Drawings for cabinet locations and layout of each cabinet.

2. See Section 271116 “Communications Cabinets and Frames” and Section 275105 “Audio

Systems for Consular Services” for most requirements associated with these cabinets.

3. Provide a minimum of (6) OpenNet cables from the nearest TR to each Consular Server

Cabinet. Terminate OpenNet cables on a patch panel.

H. System Power: Provide rack-mounted UPS power for queue management system. Size UPS to support all queuing equipment, CFCI and GFGI at full load for 15 minutes backup.

I. Electrical Characteristics: System equipment shall operate on 120 to 240 VAC at 50/60 Hz as appropriate to the host country.

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J. Structural Performance: Using appropriate fastenings and supports, adequately support system infrastructure and equipment with safety factor of at least three.

1.4 SUBMITTALS

A. General: Technical submittals (e.g., product data, shop drawings, schedules) associated with this

Section shall be submitted together with the submittals for general Division 27 telecommunications sections to facilitate coordination of systems.

B. Coordinate timing and content of submittals with those for Section 275105 “Audio Systems for

Consular Services.”

C. Product Data:

1. Manufacturer’s product data sheets for all materials and equipment. Mark each product data sheet to show applicable choices and options. Sheets containing more than one device or component model number shall be clearly marked to delineate items included in the work.

2. Accessories, including equipment racks, and trim components.

3. Provide one additional copy of sheets for displays and display brackets to facilitate review by Consular Affairs (CA).

D. Shop Drawings:

1. If not included in submittal for consular audio system, submit detailed plan views and elevations of relevant equipment rooms that show raceway, sleeves, cable tray, cable paths, equipment cabinets, termination blocks, power receptacles, and grounding bus bars and required clear space.

2. Consistent with schematic installation indicated in Construction Drawings, detail installation of equipment and cable layout to further enhance operational efficiency and overall aesthetic factors.

3. Cable run sheets that denote cable type, signal type, termination type, cable number designation, start point, and device endpoint.

4. Floor-plan drawings indicating device locations with device legends. Indicate locations of wall plates, and jack and outlet configuration.

5. Schematic block diagrams for consular queue management system that shows equipment, interconnects, data flow, and other pertinent information, and identifies GFGI and CFCI components.

6. Wiring diagrams for each subsystem that defines the interconnection of all inputs and outputs for system equipment.

7. Provide STI-Kiosk floor mounting template.

E. Plans and elevations of consular queue management equipment cabinet(s) quantifying all equipment to be mounted in each.

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F. Qualifications:

1. Queue Management System Subcontractor Qualifications:

a. Subcontractor Team Member Resumes: Submit resumes for key subcontractor team members, indicating past similar A/V project experience.

G. Operations and Maintenance Manuals: Manuals shall apply for CFCI equipment.

1.5 QUALITY ASSURANCE

A. Work specified in this Section shall be responsibility of single systems contractor.

B. Single Source: Any given item for this system shall be the product of one manufacturer throughout the Project; multiple manufacturers of any one item is not permitted unless specifically noted otherwise.

C. Original Equipment Manufacturer: All accessories, including rack-mounting hardware and power supplies, shall be obtained from original equipment manufacturer. Unless otherwise noted or specified, third-party accessories are not permitted.

D. Basis of Design: For certain components of the consular queue management system, specific manufacturers and models have been identified as “Basis of Design” These manufacturers and models are listed for example purposes. Contractor may provide other manufacturers and models which meet or exceed specified functional, technical, and service support requirements.

E. Subcontractor Qualifications: Actively involved for at least five years in projects involving display technology of similar magnitude and scope.

F. Comply with requirements of the OBO Electrical Code (NFPA 70, “National Electrical Code” as amended by OBO).

1. Electrical Components, Devices, and Accessories: Listed and labeled in accordance with

Chapter 1 of the OBO Electrical Code by testing agency acceptable to Project

Director/COR based upon input from OBO/PDCS/DE/EE and marked for intended use.

1.6 DELIVERY, STORAGE, AND HANDLING

A. Space will not be provided at project site for purpose of pre-assembly and testing. Any required pre-assembly and testing shall be conducted at facility supplied by Contractor.

1.7 COORDINATION

A. Coordinate with general telecommunications and A/V design to determine that appropriate raceways are in place.

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B. Coordinate with related trades to schedule the Work and ensure complete and integrated installation.

C. Coordinate with Project Director/COR for work of this Section in relation to Government-

Furnished components

D. Coordinate with Project Director/COR for technology updates of Contractor-

Furnished and Government-Furnished system components after notice to proceed for construction.

1.8 WARRANTY

A. The one-year project warranty supply shall include replacement of flat panel displays for any display not field repairable. Replacement equipment shall be on site and operational within two weeks of the component failure.

1.9 CONTRACTOR-FURNISHED GOVERNMENT-INSTALLED (CFGI) MATERIAL

A. Furnish the materials identified below as CFGI materials. Most of this material will be installed by the Government as part of the Project, though some of it as determined by the Government will be kept by the Government as extra material.

1. Patch Cords:

a. General:

1) Electrical performance of patch cords shall equal electrical performance of cable used within system being patched interconnected, or cross-connected.

2) Same manufacturer furnishing cable shall furnish patch cords.

3) Furnish cords in box.

b. Streaming Device: Furnish one 0.45 m (1-1/2 ft) yellow patch cord for each streaming device.

c. CAER Cabinet: Furnish one 1-meter RG6 coax patch cord with each cabinet for future connectivity. Furnish OpenNet patch cables per Specification 271505.

Furnish all HDMI and USB patch cables required for a complete and functional system and where specified within this document.

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PART 2 - PRODUCTS

2.1 WIRE AND CABLE FOR QUEUE MANAGEMENT SYSTEM

A. Available Manufacturers: Subject to compliance with requirements, manufacturers offering products that may be incorporated into the Work include, but are not limited to, the following:

1. Belden, Inc.

2. Commscope, Inc.

3. West Penn Wire.

B. Cable Jacket: Plenum-rated.

C. Cable Type for Queue Management System:

1. Fiber Optic Cable: 50/125 micron OM4.

2. CAT6 cable.

3. HDMI cable.

4. USB cable.

5. Shielded CAT6 if recommended by hardware manufacturer.

D. Cable Accessories:

1. HDMI Converters/Extenders. Match resolution of connected monitors.

a. Basis of Design for Short Range: Crestron, Extron, or ZeeVee HDMI Extender over

CAT6 with IR range extenders.

b. Basis of Design for Long Range: Crestron, Extron, or ZeeVee Long Range HDMI

Extender over multimode fiber with IR/RS-232 and Ethernet for longer distances and outdoor displays

c. Standards: HDMI 1.3a and HDCP compliant.

d. Provides independent DDC channel.

e. Bandwidth: 10.2 Gb/s.

f. Distance: 60 m (200 feet) for 720p/1080i. 40 m (130 feet) 70 m (230 feet) for 1080p.

g. Transmitter: V-Input shall be 1x HDMI (female, 19 pin). Output shall be 2x RJ-45

IR socket.

h. Power Supply: Output shall be 5V, DC, 4A. Input shall be 100-240 VAC, 50/60

Hz, 0.8A. Power consumption shall be 10 Watts max.

i. Receiver: Output shall be 1x HDMI (female, 19-pin). Input shall be 2x RJ-45.

2. USB Converters/Extenders: For each of Kiosk provide the following:

a. Basis of Design: USB2004EXTV by StarTech, ICRON (1) per kiosk

b. Patch Cables: USB 2.0 < 10m, USB 3.0/3.1 Gen1) < 5m, USB 3.1 Gen2 < 1m.

E. Receptacles: NEMA 6-20R or local standard.

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F. KVM switch: shall be rack mounted, have HDMI and DVI input, with USB front input for card reader.

1. Basis of Design: Raritan T1700-LED.

2.2 FLAT PANEL DISPLAYS

A. General:

1. Basis of Design: Subject to compliance with requirements, provide products comparable to the models identified below for each application.

2. Displays shall be compatible with local voltage.

3. Displays shall be capable of being powered off via remote control.

4. Displays shall have HDMI input.

5. Displays shall be minimum of 4K resolution with commercial rating depending on use case.

B. Consular Window (Teller) Displays:

1. Basis of Design: Minimum of 800 mm (32 inch) display.

2. Approximate Size: 800 mm (32 inch) viewable display screen.

3. Minimum of 4K resolution.

4. VESA-mountable design for flexible mounting and tilting.

5. Built-in tuner and speakers on unit.

C. Indoor[ and Outdoor] Consular Waiting Area Displays: Size as indicated on Construction

Drawings:

1. Basis of Design: NEC displays.

2. Approximate Size: 1150-1375 mm (46-55 inches).

3. Minimum of 4K resolution.

4. VESA-mountable design for flexible mounting options and tilting.

5. Built-in tuner and speakers on unit and suitable for functioning.

D. Manager’s Dashboard Displays:

1. Basis of Design: NEC 558 model or equivalent.

2. Approximate Size: Size as indicated on Construction Drawings. Baseline size of 1150-

1375mm (46-55 inches).

3. Minimum of 4K resolution.

4. VESA-mountable design for flexible mounting options and tilting.

5. HDMI input.

6. Built-in tuner and speakers on unit and suitable for functioning.

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2.3 INDOOR FLAT PANEL DISPLAY BRACKETS

A. Brackets shall conform to VESA standard.

B. Bracket shall permit downward tilting.

C. Brackets shall be for wall or overhead suspended mounting as indicated on Construction

Drawings.

D. Weight Capacity: Coordinate with size of display.

NOTE: Depending upon the design of the outdoor Consular waiting area, means of incorporating the as-sociated flat panel display in a protected manner other than the one shown below may be used.

2.4 [OUTDOOR FLAT PANEL DISPLAY ENCLOSURE AND SUPPORT

A. [Basis of Design for Display Enclosure: [Peerless FPE47F-S (cooling only)] [FPE47H-S

(heating and cooling)].

1. Size for display.

2. Corrosion-resistant construction.

3. Security hardware

4. Shatter-resistant glass window.

B. Basis of Design for Display Pedestal: Peerless FPEPM-06.

1. Height: 1800 mm (6 ft).

2. Corrosion-resistant construction.

3. Tilt setting from 0 to 15 degrees.

4. Security hardware.]

2.5 CONSULAR QUEUING EQUIPMENT CABINETS

A. General: Refer to Section 271116 “Communications Cabinets and Frames” for general requirements for cabinet serving consular systems.

B. AC Power Uninterruptible Power Supply (UPS): Provide rack-mounted UPS power for queue management system. Size UPS to support all queuing equipment, CFCI and GFGI, inside queuing cabinet at full load for 15 minutes backup.

C. Configuration: As detailed on Construction Drawings.

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PART 3 - EXECUTION

3.1 EXAMINATION

A. Verification of Conditions: Examine areas to receive the work and conditions under which the work will be performed. Remedy conditions detrimental to proper completion of the work. Do not proceed until unsatisfactory conditions have been corrected.

B. It is the responsibility of Contractor to confirm all dimensions and locations related to installation of system in the Work.

3.2 GENERAL INSTALLATION

A. Scope of System Installation: Installation includes fastening system components and equipment to walls, floors, ceilings, counters or other structures as indicated on Construction Drawings or as otherwise required; interconnecting wiring of the system components, alignment and adjustment of system components, and related installation necessary to result in complete and fully operational system.

1. Power outlets, penetrations, and conduits shall be installed by electrical subcontractor.

2. Refer to other Division 27 Sections on communications for general installation standards.

3. Detail of equipment and cable layout shall not only recognize operational efficiency, but also overall aesthetic factors.

4. Cable Application: On queue management system schematic diagrams in Construction

Drawings, signal type is indicated at equipment input or output.

a. Signal cable between teller set-top-box (STB) and teller window flat panel display.

b. Signal cable between Indoor Consular Waiting large flat panel display and Consular

Equipment Room cabinet.

c. Signal cable between Indoor STI-Kiosks and the Consular Equipment Room cabinet.

d. Signal cable between STI-Kiosks and OpenNet connection.

e. Signal cable between Outdoor Consular Waiting and Consular Equipment Room cabinet.

B. Visitors Reception Points:

1. Outlets: Install four duplex power outlets or one quad power outlet at each reception point.

Provide NEMA 6-20R receptacles.

2. OpenNet Connections: Provide Cat 6 connections at each reception point to CAER:

Kiosks (Three-OpenNet connections), Manager’s dashboards (Two-OpenNet connections). Coordinate with OBO/PDCS/DE/EE and Consular Affairs (CA) for exact locations. Cable color identification shall conform to OBO standards for UTP horizontal distribution in accordance with Section 270553 “Identification for Communications

Systems.” Use RJ-45 terminations.

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3. Kiosk/Dashboard outlets: provide three CAT6 green color to each Kiosk location.

Terminate cables with RJ-45 termination at the faceplate and on RJ-45 patch panel at the

CAER.

C. Displays:

1. General – Flat Panel Large Displays: Install with sufficient space behind displays to facilitate placing HDMI components and TV power cord adaptors.

2. Indoor Flat Panel Large Displays: Install panel in bracket at wall, column cover, or ceiling, as indicated on Construction Drawings, using bracket size and configuration suitable for display and location.

3. Outdoor Flat Panel Displays: Install within manufactured enclosure component on support structure or bracket as indicated on Construction Drawings. Install cable in 50-100 mm below-grade conduit from Consular equipment room to locations of large flat displays in outdoor Consular waiting area. See Division 26 sections for installation of conduit outside the building.

4. Power Outlets: Refer to Division 26 Sections for general requirements. Outdoor outlets shall be ground-fault circuit interrupt type.

D. Teller Window Station:

1. Customer Side:

a. Flat Panel Display and Bracket: Install wall-mount flat panel display bracket and flat panel display at each window; locate as indicated on Construction Drawings.

Place bracket approximately 150 mm above bottom of teller window booth wall opening. Center bracket installation with associated teller window. Coordinate bracket elevation with electrical and signal outlet installation, and place so that outlets are not visible, and that outlets do not outlets do not impede ability of bracket to tilt display.

b. Provide black 450 mm (18 inch) HDMI connector cable with HDMI connectors at each end. Terminate cable in accordance with ANSI/TIA/EIA 568.2. Neatly coil

HDMI patch cable, with radius bend no less than manufacturer’s recommended minimum.

c. Power Outlets: Install receptacles next to flat panel signal, and position behind displays to generally conceal from view. If using two outlets, install in uniform manner with same elevation and equal distance between outlets in all teller window display locations.

2. Secure (Teller) Side: Install system components below countertop:

a. Install one Set-Top Box (STB) and bracket under each teller countertop as indicated on Construction Drawings.

b. Install STB within 300 mm (1 ft) of associated duplex power receptacle, OpenNet port, and HDMI Wall Plate. USG will connect STB to OpenNet. Group all the devices and align them on their centerlines horizontally.

c. Equipment Power Outlet: One 16 or 20A receptacle.

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d. Workstation Outlet: Provide one additional CAT6 (orange) to the typical workstation outlet at Consular officer desk to support STB.

e. Orange: DOS OpenNet SBU data.

f. Label telecom ports and wall jacks in accordance with Section 270553

“Identification for Communications Systems.”

3. Connecting Components: Connect STB with customer-side window flat panel display.

a. Provide connection through hardline walls using penetration protection on customer side as required; refer to Construction Drawings. Use the following cables for the connection:

1) Two solid conductor CAT6 cables. Install HDMI faceplate at each end of

CAT6 cables using Crestron, Extron, or ZeeVee HDMI over CAT6 wall plate or equivalent.

E. Consular Equipment Cabinets:

1. Refer to Division 27 Sections for general installation requirements.

2. Install minimum six OpenNet drops from nearest TR to each CAER and JUCR Queuing cabinet. Install additional OpenNet connections as detailed in this specification. Quantity of OpenNet cables shall be increased based on quantity of Kiosks, Manager’s Dashboard, and Media Player PC.

3. Terminate home run cables from Consular Waiting large displays to queuing cabinet on one 24/48 port CAT6 patch panel.

4. Install black one-meter HDMI connector cables, with factory-installed HDMI connectors at each end.

5. Install CAT6 to HDMI converter/extender within cabinet.

6. Install one horizontal cable TV RG6 cable from Telecom Room (TR) TV distribution field and terminate within this cabinet.

7. Install one 1-meter RG6 coax patch cord within cabinet for future connectivity.

8. Install in configuration identified in Construction Drawings.

9. Install Shelves to support CFCI media extender and GFGI equipment.

10. Install UPS.

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F. CAQM Hardware Worksheet:

The system design shall comply with the hardware worksheet:

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3.3 GROUNDING OF CONSULAR QUEUE MANAGEMENT SYSTEM

A. General: Comply with Chapter 2 of the OBO Electrical Code. Refer to Section 260525

“Grounding and Bonding for Electrical Systems” and Section 270526 “Grounding and Bonding for Communications Systems.”

3.4 FIELD QUALITY CONTROL

A. After installation of cable, Queue Management System Infrastructure installer shall test cable prior to installation of displays and shall perform repairs or replacements until testing is successful.

B. After displays are mounted, infrastructure installer shall test continuity of Set-Top Box (STB) with teller window displays; blue display should show if continuity is present.

C. After installation of Government-Furnished Government-Installed (GFGI) components of queue management system, Government will perform testing of overall system, including cabling, all equipment incorporated in system, and all software associated with system, and will perform adjustments necessary for operational queue management system.

3.5 CLEANING AND PROTECTION

A. Clean up and repair all areas affected by this work. Protect exposed surfaces with materials that are easily removed without marring finishes.

END OF SECTION 275405