Attachment 9 _ ATL Fleet Plan.pdf

REQUEST FOR PROPOSALS

ATL SOLICITATION # 26-002

TRANSIT OPERATIONS AND MAINTENANCE SERVICES

For ATLANTA-REGION TRANSIT LINK AUTHORITY and

GWINNETT COUNTY

ATTACHMENT 9

CONTENTS

ATL Fleet Plan

Xpress Fleet Maintenance Plan

ATL Document

Xpress Fleet Maintenance Plan Atlanta-Region Transit Link Authority (ATL)

Xpress Commuter Service

Xpress Fleet Maintenance Plan P a g e | 2

Fleet Maintenance Plan Revision Notification:

Date Revision Number Summary

120517 001 Originally produced November 25, 2015

010418 002 Updated

022018 003 Updated

022618 004 Updated

042320 005 Updated

083120 006 Changed SRTA to ATL

123021 007 Yearly Updates and Plan Split

Notification of Revisions Within the Plan:

Date Revision Number Summary

03/10/2016 16-1 Allison Transmission Service Update

05/09/2016 16-2 GRTA Semi-Annual Inspection Form change to Annual.

Misc. PM additions and corrections. Updated monthly required reports to be consistent with contract.

10/28/2016 16-3

Added alternator belt tensioner pivot greasing to “A” PM.

Added voice annunciator (if installed) to PM. Removed contractors that no longer provide services. Removed direct operating tasks from GRTA (PTM) and replaced it with service contractor at South Ops.

01/04/2018 18-1 Added SRTA Bus Fleet Contingency Plan as Appendix E.

10/09/2018 18-2 Changed P&R HVAC service to semi-annually.

04/23/2020 20-1 Revamped plan to align with current and future operations

08/31/2020 20-2 Changed SRTA references to ATL to reflect agency change

12/30/2021 21-1 Yearly Updates and split Fleet and Facilities into two (2) separate documents

02/07/2025 25-1 Updated to reflect current fleet and staffing

Xpress Fleet Maintenance Plan P a g e | 3

Reviewed and Approved by: Date

Chief Transit Officer

Deputy Executive Director -

ATL

Xpress Fleet Maintenance Plan P a g e | 4

TABLE OF CONTENTS

Page#

Revision Notifications

Table of Contents

Section Topic 1 Introduction 6

1.1 Overview 6

1.2 Safety 6

1.3 Fleet Maintenance Plan Timeframe 7

1.4 Definition of Terms 8

1.5 ATL Staff Contact Information 8

2 Mission and Goals/Objectives 9

2.1 Mission 9

2.2 Goals/Objectives 9

3 Maintenance Organization 11

3.1 Organizational Structure 11

3.2 Senior Quality Specialist 12

3.3 Fleet Quality Specialist 12

4 Maintenance Providers 14

4.1 Service Providers (Contractor and CobbLinc) 14

4.2 Accident Reporting 14

4.3 Service Provider Responsibilities 14

4.4 Vehicle History Data 14

4.5 Key Performance Indicators 15

5 Xpress Fleet 16

5.1 Fleet Makeup 16

5.2 Fleet Inventory by Contractor 16

6 Maintenance Program 17

6.1 Special Notices 17

6.2 Preventive Maintenance Inspection Program 19

6.3 Other Maintenance Related 20

6.4 Fare Equipment and Transportation System 22

Xpress Fleet Maintenance Plan P a g e | 5

6.5 Shop Equipment and Tooling 22

6.6 Unscheduled Maintenance 22

6.7 Mechanical Service Interruptions (road calls) 23

6.8 Maintenance Training 25

6.9 Quality Assurance Program 28

6.9.1 Policy 28

6.9.2 Vehicle Inspection and Maintenance Reports 28

6.10 Notification of Safety Related Defects 29

6.11 Fleet State of Good Repair (SGR) Grading 29

6.12 Service Provider Responsibilities 29

6.13 Inspection Standards 30

7 Parts, Materials and Vendor Work 36

7.1 Maintenance Contractor 36

7.2 Vendor Repairs 36

8 Warranty 37

8.1 Vehicles and Equipment 37

8.2 Parts and Materials 37

Appendix A Asset Inspection Standards 38 Appendix B Fleet Inventory 49 Appendix C ATL PMI Inspection Checklist 54 Appendix D Service Fleet Update 61 Appendix E Contractor Oversight Guidelines 63 Appendix F

Farebox PMI

Xpress Fleet Maintenance Plan P a g e | 6

1. Introduction

1.1. Overview

The Atlanta-Region Transit Link Authority (ATL) operates the Xpress commuter service. Xpress operates 27 routes in 12 metro-Atlanta counties, providing passengers with reliable, stress-free commutes to and from major employment centers in Downtown, Midtown, and Perimeter Center. Service is provided on MCI over the road coaches with free Wi-fi, mobile ticketing, and Breeze fare payment.

The ATL delivers fixed-route commuter service to the region through an inter-governmental agreement (IGA) with Cobb County, dba as CobbLinc and a contract with Transdev North America.

ATL’s Headquarters offices are located at 245 Peachtree Center Ave NE, Suite 2300, Atlanta, GA 30303-1426.

The purpose of the ATL Fleet Maintenance Plan is to outline the required maintenance policies and procedures for maintaining the Xpress fleet. It is also intended to document ATL’s goal of compliance with FTA’s requirements for oversight, maintenance, and control of the federal interest in the Xpress assets. Therefore, the ATL Xpress Contractor and Cobb County/CobbLinc are required to meet or exceed the requirements listed herein.

ATL expects that every member of the service Contractor’s and CobbLinc’s team, both management and employees, are familiar with the Fleet Maintenance Plan and committed to its directives. Adhering to these procedures will ensure that ATL Xpress services are of the highest quality possible.

ATL considers its service Contractor and Cobb County/CobbLinc to be partners in the delivery of commuter service and welcomes the comments and suggestions on how we may improve the methods by which we design and deliver ATL Xpress services.

All requests for information or questions concerning the ATL Fleet Maintenance Plan should be directed to the ATL Asset Management Administrator.

1.2. Safety

Xpress prioritizes the safety of its customers, employees and when service is interrupted, restoration of service safely and with minimal disturbance.

ATL’s maintenance staff monitors all fleet maintenance activities to ensure all personnel have received the appropriate safety training for diesel and battery electric fleets, to include use of the appropriate personal protective equipment (PPE) and know how to operate all emergency equipment.

Xpress Fleet Maintenance Plan P a g e | 7

The Xpress fleet is monitored using the daily maintenance reports to identify any safety and/or mechanical related issues and take corrective action. The core of the PMI programs must start with a daily inspection performed by the operator. This daily inspection, referred to as the Driver Vehicle Inspection Report (DVIR), requires operators to perform inspections defined by the National Highway Transportation Safety Administration’s “Federal Motor Vehicle Safety Standards” prior to vehicle use and after vehicle use. Several critical safety items are checked that include a brake and air loss test, as well as proper operation of other safety-related items such as horn, wipers, tires, and lights. The service Contractor verifies that all ADA items are operating properly prior to any vehicle entering passenger service.

During the regularly scheduled PMI’s, technicians are to scrutinize safety related items. If defects are discovered, they must be corrected before the bus is used in revenue service.

Examples include:

• Defective ADA related items

• Defective stanchions

• Defective tires

• Defective brakes/systems

• Defective steering components

• Defective electrical and charging components

• Others that have potential negative safety related implications

Safety Data Sheets (SDS) must be on file for any chemicals used by personnel in the process of maintaining the fleet for Xpress service.

ATL safety related objectives include:

• The service Contractor and CobbLinc are responsible for the following:

o Employee personal safety, including safety training and ensuring safety performance by providing a safe, clean, and organized work environment.

o Compliance with OSHA requirements for PPE 29, CFR 1910-132.

• Providing safe, clean, and reliable coaches and equipment that go out on time and remain in service for our customers.

ATL contacts for safety related questions are provided in 1.5 below.

1.3. Fleet Maintenance Plan Timeframe

This is intended to be a living document that requires updating, as appropriate, with respect to the changing environment in which the Xpress service operates and fleet composition to include addition of Battery Electric Vehicles (BEV). The second page of this document contains the dates of any revisions.

Xpress Fleet Maintenance Plan P a g e | 8

1.4. Definition of Terms

• CobbLinc – Cobb County public transit agency providing ATL Xpress service.

• Ride Gwinnett – Gwinnett County public transit agency providing transit service in

Gwinnett County and ATL Xpress service.

• ATL – Atlanta-Region Transit Link Authority an executive branch Authority of the State of

Georgia.

• Transdev North America - Purchased Transportation services contractor for ATL.

• Xpress – public transportation, commuter service in metro-Atlanta, operated by ATL.

• South Ops – facility owned and operated by ATL Xpress.

• North Ops – facility leased by Transdev Noth America to provide GCT and Xpress service.

• Service Provider – refers to the Contractor (Transdev) and Cobb County dba CobbLinc.

1.5. ATL Staff Contact Information

Chief Transit Officer Gail Franklin 404-893-3019 GFranklin@atltransit.ga.gov

Transit Operations Manager Richard Wallace 404-893-3029 rwallace@atltransit.ga.gov

Transit Program Manager/Chief Safety Officer Darryl Howell 404-893-3024 dhowell@atltransit.ga.gov

Asset Management Administrator/Fleet Manager Jorge Pubillones 404-893-2051 jpubillones@atltransit.ga.gov

Senior Fleet Quality Specialist Benjamin LaRue 470-345-6959 blarue@atltransit.ga.gov

Fleet Quality Specialist William Muckenfuss 770-500-8943 wmuckenfuss@atltransit.ga.gov mailto:GFranklin@atltransit.ga.gov mailto:rwallace@atltransit.ga.gov mailto:dhowell@atltransit.ga.gov mailto:jpubillones@atltransit.ga.gov mailto:blarue@atltransit.ga.gov mailto:wmuckenfuss@atltransit.ga.gov

Xpress Fleet Maintenance Plan P a g e | 9

2. Mission and Goals/Objectives

2.1. Mission

The mission of the Xpress Fleet Maintenance Program is to provide customers with safe, reliable vehicles and equipment maintained to the highest level of repair in accordance with OEM specifications.

The Xpress Fleet Maintenance Plan provides an oversight document to ensure the mission is achieved and supports the authority’s goals and objectives.

2.2. Goals/Objectives

Goals/objectives are monitored by the Asset Management Administrator and Senior Quality Specialist to ensure they are achieved. The goals/objectives of the ATL Fleet Maintenance Program are as follows:

A. On-time PMI performance – Goal: 100% - Percentage of PMI Inspections completed on time.

B. Miles between road calls – Goal: 30K miles or higher, as a fleet average.

C. Average number of buses out of service per day – Goal: Fleetwide monthly average of less than 10 out of service buses per day.

D. Cleanliness – Goal: Daily cleaning of each coach to be performed weather permitting and a regularly scheduled detail clean of each coach. Described cleaning is designed to maintain cleanliness to ATL expectations. See Appendix A, 2.1 Vehicle Cleaning, page 45 of this document, for details.

E. Deferred maintenance items (swing list) – Goal: 3 days maximum (and only if within

DOT standards) of outstanding work orders not completed. The contractor may request an extension from the Asset Management Administrator.

F. No vehicle maintenance activity associated with accidents, or incidents, from inadequate maintenance.

G. Superior vehicle reliability resulting in no missed trips because of unavailability of vehicles.

H. To provide a highly cooperative atmosphere with bus operations resulting in no missed trips and excellent customer service.

I. Maintain 100% ADA wheelchair lift compliance.

Jorge Pubillones Updated

Xpress Fleet Maintenance Plan P a g e | 10

J. To develop and maintain systems to maximize ATL’s warranty recovery rate.

K. Assist and cooperate with other ATL Departments to achieve full compliance with ATL, FTA, and GDOT policies, rules, and procedures.

L. Useful Bus Life – Goal: Categorized as “Heavy-Duty Large Bus”, the goal is to operate each bus a minimum of 12-years or 500,000 miles. Note that 12-year or 500,000 miles is an FTA (Federal Transit Administration) minimum life. Regarding TAM (Transit Asset Management) guidelines, the Useful Life Benchmark (ULB) is to operate the bus 16-years with no mileage criteria.

M. Ensure a safe and reliable transition to battery electric vehicles (BEV) and maintenance of the charging infrastructure.

Xpress Fleet Maintenance Plan P a g e | 11

3. Maintenance Organization

3.1. Organizational Structure

The fleet maintenance organizational structure is detailed in the chart below. The Chief Transit Officer sets policy and approves procedural changes to the Fleet Maintenance Plan.

All requests for policy or procedural changes must be routed and approved by the Asset Management Administrator prior to routing to the Chief Transit Officer.

The Asset Management Administrator reports directly to the Chief Transit Officer and oversees the Senior Quality Specialist and the Fleet Quality Specialist. The Asset Management Administrator and his staff work together as a team to ensure safety and best practices are associated with all fleet maintenance operations. Specifically, this includes evaluating the effectiveness of the preventive maintenance program, and monitoring compliance with all FTA and ADA rules and regulations.

Below is the current ATL Transit Operations organizational chart:

Xpress Fleet Maintenance Plan P a g e | 12

3.2. Senior Quality Specialist

The Senior Quality Specialist conducts and/or supervises inspections of ATL vehicles and contract maintenance providers. Included is the evaluation of the effectiveness of preventive maintenance inspection work orders (PMI), predictive maintenance, and campaigns performed by technicians employed by the contract maintenance providers.

Essential Duties and Responsibilities:

• Perform inspections of installed parts and materials to verify compliance with procedures, drawings, specifications, industry standards, and/or suitability; and submit non-conformance reports on discrepancies to the Asset Management Administrator.

• Ensure ATL’s Xpress fleet is safely maintained and in compliance with FTA and DOT regulations, ATL’s Transit Asset Management Plan, and ATL’s Fleet Maintenance Program.

• Perform safety inspections on all revenue and non-revenue ATL vehicles, including safety sensitive equipment such as doors, alarms, fire suppression systems etc., as requested.

• Conduct fleet QA audits to identify any potential problems through routine visits and monitor processes to provide for contingencies.

• Review record keeping and use of an Asset Management database to compile and/or analyze all maintenance work orders, labor costs, equipment replacement, fuel usage, oil analysis, campaigns, warranty repairs and other maintenance related data.

• Assist the Asset Management Administrator in the evaluation of contract maintenance providers, periodic inspection, analysis, and on-site inspection of equipment, processes, and procedures in verifying system reliability and the identification of opportunities for process improvement.

• Ensure acceptable work performance as outlined in Contracts.

• Assists the Asset Management Administrator with other relative transit projects and duties, as needed.

• Performs duties as directed; report to work outside of normal working hours during emergency situations.

Safety Responsibilities:

Follow the work practices and standard operating procedures for this position. Use and/or wear the appropriate PPE and clothing that ATL requires. Report health and safety concerns related to performing the duties of your job to supervisors.

3.3. Fleet Quality Specialist

The Fleet Quality Specialist supports day-to-day maintenance aspects of the Xpress commuter bus service.

Xpress Fleet Maintenance Plan P a g e | 13

Essential duties and responsibilities:

• Works with contractors to ensure maintenance contractual requirements are achieved within specified federal guidelines.

• Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract.

• Monitors contractor compliance with FTA and ADA maintenance requirements.

• Aids in the analysis of engine/vehicle malfunctions and makes recommendations concerning repair or replacement of parts.

• Assists in the proper disposition of surplus vehicles.

Safety Responsibilities:

Follow the work practices and standard operating procedures for this position. Use and/or wear the appropriate PPE and clothing that ATL requires. Report health and safety concerns related to performing the duties of your job to supervisors.

Xpress Fleet Maintenance Plan P a g e | 14

4. Maintenance Providers

4.1. Service Providers (Contractor and CobbLinc)

ATL performs oversight of the service providers responsible for the maintenance of the Xpress fleet. ATL monitors performance through the quality assurance program to ensure the fleet is maintained in a State of Good Repair. See Appendix E of this document for Contractor Oversight Guidelines.

The service providers must be qualified to meet the standards and requirements of ATL’s Fleet Maintenance Plan.

• Transdev provides maintenance through a service contract with Cobb County dba CobbLinc. Cobb County dba CobbLinc has an IGA with the ATL to operate commuter service for the ATL. The Cobb County location is 463 Commerce Park Drive SE, Marietta, GA 30060.

• Transdev provides maintenance through a operations and maintenance contract with ATL for Xpress service from two facilities. The North Operations center is located at 2880 Remington Park Court, Norcross, GA 30071. The South Operations center is located at 5250 Frontage Road, Forest Park, GA 30295.

4.2. Accident Reporting

The service providers are required to report all accidents immediately to the ATL Transit Operations Manager and Safety Officer.

4.3. Service Provider Responsibilities

The service providers are responsible for the maintenance of assigned vehicles, and all equipment on the vehicles including furnishings, accessories, destination signs, electronic systems, cameras and fare boxes. Such items should be maintained in a clean, safe, sound, and operable condition and in full accordance with any manufacturer’s recommended maintenance procedures and specifications. In addition, items shall be maintained in compliance with all applicable requirements of Federal, State, and County statutes or regulations.

The service providers are also responsible for providing all labor, repairs, parts, supplies, lubricants, solvents, PPE, and all other components, services, tools, and equipment not provided by ATL which may be required to fulfill its maintenance responsibilities.

4.4. Vehicle History Data

The service providers will prepare, maintain, and make available to ATL the complete electronic history file relative to each vehicle assigned to the respective location. This will be accomplished through the Ron Turley Associates (RTA) fleet management system for the North Ops and South Ops facilities and the INFOR system at CobbLinc, or other approved

Xpress Fleet Maintenance Plan P a g e | 15 system. ATL has purchased an Enterprise Asset Management System (EAMS), VUEWorks as its own electronic system, the service providers will be required to use it or create a data link to ensure all maintenance records are reflected in ATL’s system. Individual electronic vehicle history files will include all preventive maintenance and repairs performed on each vehicle, warranty repairs, campaigns, inspections, unscheduled maintenance, parts usage, fuel and oil usage, labor expended on each vehicle, and any other information deemed pertinent to ATL. Sublet warranty claims must also be included in the system. All such records shall be prepared and maintained in a manner to fulfill any applicable state or federal requirements, as well as any needs of ATL, to enable it to accurately evaluate the Contractor’s maintenance performance.

4.5. Key Performance Indicators

The service providers will report the key performance indicators (KPI’s) listed below monthly to the Senior Quality Specialist. The KPI’s will identify fleet trends and allow the appropriate corrective action whenever an adverse trend develops.

• Number of road calls and miles between road calls

• PMI schedule Adherence

• Daily out of service and average daily out of service

• Inventory outages (buses down awaiting parts) this includes a list of open work orders with parts on order, back-order parts report, and list of deferred work with work order numbers

• Monthly Fuel Usage

• Monthly and Historical Fleet Fuel Economy

• Fleet Inventory

• Oil and Transmission Fluid Analysis

• ADA Equipment Repair o All wheelchair lifts, ramps, w/c restraint systems, seat tracks, revenue vehicle kneeling, and related equipment must meet all ADA, federal, state and local requirements and be inspected, serviced and lubricated at intervals necessary to ensure that wheelchair lifts, ramps, w/c restraint systems, seat tracks, revenue vehicle kneeling, and related equipment features are safe and fully operational before and during use in Revenue Service. All ADA equipment shall be checked for proper operation by the Operator prior to pull out using the Pre-Trip inspections. If the lift/ramp is inoperable at the time of pull-out the Revenue Vehicle must be repaired or traded before leaving for Revenue Service. When a lift/ramp is discovered to be inoperative, the Contractor must take the vehicle out of service. Repairs must be made before the vehicle is used in Revenue Service.

• Body Damage Repair turn around o All components of the vehicle bodies, appurtenances, and frames shall be maintained in a safe, sound, and undamaged condition at all times. Cradle

Xpress Fleet Maintenance Plan P a g e | 16 motor and transmission mounts shall be replaced in pairs. Body damage should be scheduled for repair within fifteen (15) days of occurrences o No exterior body damage including any dents, scratches, and missing or torn decals, bumper or bike rack damage. No interior body damage, graffiti, scratches or missing or torn decals

Updated to RFP.

Xpress Fleet Maintenance Plan P a g e | 17

5. Xpress Fleet

5.1. Fleet Makeup

The Xpress revenue fleet consists of eighty-two (82) MCI D4500, fifteen (15) D45 CRT LE, and ten (10) D$% CRT LE CHARGE (EV) coaches. See Appendix B: Fleet Inventory.

Qty Year Make Model Engine

OEM

Engine Model

Transmission

OEM

Transmission Model

1 2019 MCI D4500 Cummins X12 Allison B500

1 2019 MCI D45

CRT LE Cummins X12 Allison B500

76 2020 MCI D4500 Cummins X12 Allison B500 1 2021 MCI D4500 Cummins X12 Allison B500

14 2021 MCI D45

CRT LE Cummins X12 Allison B500

4 2022 MCI D4500 Cummins X12 Allison B500

10 2023 MCI

D45

CRT LE

CHARGE

Siemens ELFA- 2 Drive Motor

107 Total

5.2. Fleet Inventory by Location

The fleet is domiciled at three locations (addressed in 4.1 above). The vehicles and amounts assigned to each location are as follows:

Transdev @ CobbLinc

• 2020 MCI D4500 Cummins X12 6

• 2021 MCI D4500 Cummins X12 1

• 2022 MCI D4500 Cummins X12 4

• Total 11

Transdev @ North Operations in Gwinnett

• 2020 MCI D4500 Cummins X12 32

• Total 32

Transdev @ South Operations in Forest Park

• 2019 MCI D4500 Cummins X12 1

• 2019 MCI D45 CRT LE Cummins X12 1

• 2020 MCI D4500 Cummins X12 38

• 2021 MCI CRT LE Cummins X12 14

• 2023 MCI D45 CRT LE CHARGE (EV) 10

• Total 64

Jorge Pubillones Updated fleet counts

Updated fleet

Xpress Fleet Maintenance Plan P a g e | 18

6. Maintenance Program

6.1. Special Notices

1) Notice of OEM Standards:

All ATL vehicles are to be maintained to OEM (Original Equipment Manufacturer) standards or better. This includes preventive maintenance schedules and procedures, scheduled and unscheduled maintenance. If there is a deviation from this standard, due to a special circumstance, the contractor must make a request for deviation in writing to the ATL Asset Management Administrator for approval.

2) Notice of ADA Equipment Maintenance:

All ADA (Americans with Disabilities Act) related equipment is to be maintained in OEM condition and fully functional. Buses are not to be operated in revenue service with malfunctioning ADA related equipment.

3) Notice of PMI On Time:

The service providers are required to maintain the stated intervals for scheduled maintenance requirements. PMIs completed 10% percent past the scheduled mileage interval are considered “LATE”. PMIs completed 10% before the scheduled interval shall be considered “EARLY”. PMIs completed more than 15% past the interval are considered “MISSED”.

Service providers are required to report “LATE”, EARLY, or “MISSED” PMIs in their monthly report to ATL. In addition, it is to include a detailed explanation as to why and the corrective action for the affected vehicle(s). “LATE” and “MISSED” PMIs are subject to the application of financial penalties to the Contractor.

4) Notice of Historical Record Condition:

All hard copy vehicle maintenance records on file at the operating facilities are to include at a minimum 6-months of completed PMI forms, follow-up repair orders to PMIs, regular repair orders, fluid analysis reports, DVIR (driver vehicle information reports) reports, vendor repair receipts. Archived hard copy files are to be placed in secured storage and transferred to the ATL at the termination of the contract.

Service providers may utilize 100% computerized records in lieu of hard copies such as a Computerized Maintenance Management System (CMMS). The system and all records and data must be available to ATL staff for their review and investigation as needed. The service providers are responsible for maintaining the system up to date so there is no backlog of work orders for input. If a temporary backlog occurs, it can be no more than three (3) days unless an extension is requested via email to the ATL and granted by ATL Staff.

Individual vehicle files in the CMMS are to include all records of preventive and repair maintenance activities performed on each vehicle including warranty repairs, Xpress Fleet Maintenance Plan P a g e | 19 campaigns, inspections, scheduled and unscheduled maintenance, parts usage, fuel and oil expended, third-party audit repairs and repair disposition and any other information deemed pertinent by the service provider and ATL. These records are to be maintained throughout the term of the contract and turned over to ATL at the end of the contract in a readable/useable format. Records must be immediately available to ATL staff and designated representatives when requested. Vehicle records to be maintained in a format approved by ATL include but are not limited to:

Daily Vehicle Inspection Reports (DVIR)

Work Orders

Vehicle Maintenance History (including the following minimum information):

• Make

• Model

• Vehicle Identification Number (VIN)

• ATL fleet number

• ATL Property ID number

• License number

• Date received by Contractor

• In-service date with the Contractor

• Vehicle mileage in-service date with Contractor

• Life miles during contract term

• Rebuilds and major component replacements, including date, and life miles at time of rebuild/replacement

• All vehicle repairs, including work order detail supporting the repair

• Warranty repairs including work order detail parts and labor

• Preventive Maintenance Inspection (PMI) reports

• Daily Vehicle Inspection Reports (DVIR)

• Tire install dates

• ADA Ramps/Wheel-chair lift repairs out of service and back in service dates

• Fluids analysis records for designated intervals by engine/transmission serial numbers, vehicle number with life to date miles at time of sample

• The PMI and fluids analysis records are maintained in the permanent electronic history file for each vehicle. The DVIR hard copy is maintained for a minimum of three (3) years unless maintained in an electronic format where they become a part of the permanent file

Xpress Fleet Maintenance Plan P a g e | 20

5) Notice of Audits:

ATL may enlist third party auditors to evaluate the condition of ATL vehicles and ATL owned equipment. Minimal notice will be given for such audits given that all listed items should always be properly maintained to minimal OEM standards.

6.2. Preventive Maintenance Inspection Program

The ATL PMI program for vehicles, fare equipment, shop equipment and tooling are based on OEM requirements, industry standards, and any special instructions in respective contracts or as amended by ATL. All PMI activities are tracked in the service provider’s Maintenance Management System (CMMS) or ATL’s EAMS, VUEWorks.

Service providers are required to maintain assigned vehicles to OEM – Original Equipment Manufacturer standards unless otherwise directed in writing by ATL.

Preventive Maintenance Inspection: The fleet PMI Program is based on a mileage, hours, or date inspection interval. Mileage and time intervals are determined by OEM recommendations which may be adjusted to ATL’s operating environment by ATL staff. The ATL Contractor providing PMI services is required to maintain an ATL PMI program, which is equal to or better than the OEM program. ATL’s program PMI sequence and checklists for each level of PMI are included as Appendix C to this document.

Fluid Changes: ATL buses are to have the component fluids changed in accordance with the OEM bus and engine manufacturers recommended mileage or time interval. In certain cases, ATL may adjust these intervals based on the local environment and operating experience. The intervals will not be adjusted in a way that would affect the manufacturer’s warranties or to a level that would reduce the durability of the component. Please refer to the ATL PMI schedule. ATL has the sole authority in adjusting fluid schedule intervals.

All major deficiencies or safety issues found during the PMI must be corrected before the coach is returned to service. Non-critical cosmetic repairs must be completed within 30 days unless permission is granted to extend by ATL staff. See 6.3, H for a list of Out of Service items.

Wheelchair lifts are inspected at every PMI inspection and an annual inspection is performed once per year.

HVAC is inspected at every PMI inspection and semi-annual inspections are performed.

As part of the PMI program, service providers are required to maintain a Fluids Analysis program including engine oil, transmission fluid, and engine coolant (Test Strips) Results are entered in the CMMS and a monthly report on results is provided to ATL.

Xpress Fleet Maintenance Plan P a g e | 21

6.3. Other Related Maintenance

A. Daily Service and Cleaning: Daily Service and Cleaning are considered in the scheduled maintenance of ATL vehicles. Buses are to be serviced routinely to prevent “out of fuel” or breakdown due to items that would be serviced or inspected as part of the Daily Service. Service providers are required to utilize a Daily Service Checklist of activities to be performed that include at a minimum the following:

• Fueling

• Check/add fluids such as engine oil, transmission fluid, power steering fluid, windshield washer fluid, DEF, coolant, etc.

• Fare box probing, cash box removal and dumping in vault and reinstall

• Tire condition (monitored using sensors that generate report for shop)

• Lights and flasher check

• Interior sweeping and dusting

• Exterior and interior visual inspection

B. Tire Program: ATL requires service providers to maintain a tire program that provides for the safe operation of the vehicles in revenue service and complies with Title 49 §

393.75 Tires. Tire type, tread pattern and depth are required to be matched on each axle. Requirements include a minimum tread depth of 4/32 in. A maximum variance in tread depth of 3/32 in. between duals and maximum of 4/32” between road and curbside tires. These values are to be maintained unless a written variance is issued.

C. Fuel Requirements: ATL requires service providers to use low sulfur diesel fuel. The

Contractor (Transdev) is responsible for the procurement, storage and dispensing of diesel fuel at the North Ops. The Contractor (Transdev) is responsible for the ordering, storage, and dispensing of diesel fuel at the South Ops facility as well as monitoring the quality. CobbLinc service is provided under an IGA and CobbLinc is responsible for fuel procurement and storage while their Contractor (Transdev) is responsible for fuel dispensing.

D. Damage: Service providers are required to repair all damage to the buses occurring during the period of their contract. ATL requires that repairs be performed by qualified facilities capable of restoring the bus to its OEM configuration, appearance, and structural integrity. ATL shall review and approve repair facilities proposed by service providers.

E. Parts Inventory: Service providers are required to maintain an adequate parts inventory to properly maintain the Xpress fleet for scheduled, unscheduled, PMI requirements, maintenance of HVAC systems, wheelchair lifts/ramps, destination signs, fare boxes, CAD/AVL system(s) and other parts as needed to maintain the vehicles and equipment in revenue service. ATL requires the use of OEM parts for steering or brake replacement repairs. Non-OEM parts may be used for other areas of

Xpress Fleet Maintenance Plan P a g e | 22 the coach provided a request is submitted to ATL identifying each individual part and what aftermarket vendor part number is to be substituted. ATL reserves to right to deny use of aftermarket parts submitted for consideration.

F. Towing of ATL Buses: In the event that towing of any assigned Revenue Vehicle is required due to mechanical failure or damage; the Contractor shall be responsible to provide such towing at the Contractor’s sole expense. The Contractor shall provide a written policy and procedure regarding Vehicle Towing and shall provide a list of selected towing providers that the Contractor has an agreement with. The Contractor shall submit a policy and procedure to ATL for approval consideration.

1. The Contractor shall make every effort to ensure vehicles which require a tow are done as expeditiously as possible.

2. Electric coaches cannot be towed using the regular tow truck but must be transported using a flatbed trailer.

G. Emissions: ATL requires service providers to maintain the emissions control equipment required to meet Federal, State, Local or ATL requirements related to exhaust smoke and engine emissions.

H. Out of Service: ATL deems the following conditions will cause a bus to be designated as Out of Service:

• Brakes out of adjustment

• Loose steering components or excessive front-end vibration

• Suspension system non-functional (kneeling system, air bags leaking, bad shocks or radius rod bushings loose)

• Failure of air pressure tests and requirements

• Inoperative windshield wipers

• Inoperative headlights, turn signals, brake lights, or more that two (2) nonfunctioning marker lights on a single side of the bus

• Heating, ventilation, and air conditioning (HVAC) systems that is unable to maintain the passenger compartment temperature setting. HVAC system that is not in a fully operational state year-round. HVAC or defroster inoperative

• “MISSED” PMI inspection as defined in 6.1 C

• Tires with tread depth less than 4/32

• Inoperative Emergency Exits/Doors/Windows

• Inoperative two-way radio

• Inoperative CAD/AVL system

• ADA wheelchairs lift inoperable for any reason

• ADA wheelchair tie downs or seat sliders inoperable for any reason

• Leaking or cracked hydraulic lines, oil lines, coolant lines fitting, seals, or joints

• Hoses, lines, and harnesses that are rubbing or chafing

• Unsecured wiring harnesses

Xpress Fleet Maintenance Plan P a g e | 23

• Any condition not in compliance with applicable Federal or State regulations

I. Maintenance Reports: Service providers are required to provide the following maintenance reports with detailed information to ATL.

Daily Out of Service Vehicle Report (Twice Daily – for AM and PM Pullout)

Daily out of service and average daily out of service Inventory outages (buses down awaiting parts) this includes a list of open work orders with parts on order, back-order parts report, and a list of deferred work with work order numbers

Monthly Preventive Maintenance Inspection (PMI) schedule Adherence Vehicle Fuel and Fluids Usage Report Number of Road Calls and miles between road calls

Minor and Major Cleaning Report Oil and Transmission Fluid Analysis Report Maintenance Personnel Qualification Report Fleet Inventory Monthly and Historical Fleet Fuel Economy

6.4. Fare Equipment and Transportation Systems

Fare equipment PMIs are scheduled in accordance with the OEM’s service requirement.

Typically, the PMI program includes monthly and annual cleaning and inspection intervals depending upon the OEM requirements. Components are replaced on an as needed basis.

6.5. Shop Equipment and Tooling

The PMI program for miscellaneous shop equipment and tooling follows the OEM’s guideline identified in the respective service/owner’s manual. The Contractor is to maintain a library of the various manuals necessary to execute the program.

6.6. Unscheduled Maintenance

Vehicles with safety or operational defects from the pre or post-trip inspection will be taken out of service and not placed backed into service until they are repaired. All Out of Service vehicles are to be listed on the daily Out of Service Report. See 6.3, H for a list of Out of Service items. The Out of Service Report is prepared daily at the beginning of each day and provides a snapshot of the total number of coaches out of service prior to pull out. The service providers will update the Out of Service Report before 1:00 PM for the afternoon pull out with any changes. For example, a vehicle that becomes operational will be deleted or a new vehicle that is placed in Out of Service status is added to the report.

Xpress Fleet Maintenance Plan P a g e | 24

At ATL’s request, the service provider’s Quality Assurance Specialist will identify the root cause of a specific occurrence and identify any trends. The root cause and possible corrective action will be provided to the ATL’s Senior Fleet Quality Specialist for further evaluation.

Additionally, a Pre-trip Inspection is performed prior to revenue service operations to ensure the wheelchair lift or ramp is working properly before the coach leaves the yard. No coach is to be dispatched with an inoperable wheelchair lift or ramp. A wheelchair lift or ramp failure on an in-service vehicle requires that a supervisor determine if the vehicle is to be removed from service. If service must be reduced or cut because there are no spare vehicles, the vehicle with the inoperable lift or ramp may remain in service for no more than three days.

6.7. Mechanical Service Interruptions (road calls)

Road-call information is used to determine the effectiveness of the maintenance program, and to monitor the quality of the PMI program.

MBRC Metric. Miles Between Road Calls (MBRC) is a key performance indicator (KPI) used to characterize the customer experience when reporting to the Board of Directors and gauge the maintenance shop’s impact on the customer experience. The MBRC KPI is used for calculation of incentives and penalties. The calculation of this metric only considers mechanical failures; however, all road calls are tracked to identify trends which indicate failures that can be prevented. Non-mechanical road calls are not included in the MBRC metric, however in all cases, the exclusion of any road call from being included in the MBRC metric requires that all scheduled maintenance on the system has taken place and the failure is the result of something outside of the control of the shop.

Road Call Definition. A mechanical road call shall be defined as any occasion when a mechanical failure (including a malfunctioning wheelchair lift, ramp and/or securement device) on a bus requires technical or supervisory assistance and/or delays the scheduled trip by ten (10) minutes or more or terminates a scheduled trip.

ATL has agreed that the following reasons for road calls would not count against the Contractor:

• Tires

• Regen

• Clever CAD/AVL

• Farebox

• No problem found (if truly no issue and no repetitive service calls for same issue)

• Operator error

If a bus is taken out of service/swapped (regardless of how it gets back to the yard) and is checked by maintenance, and something is found to be wrong other than the categories stated above it is a Roadcall.

Xpress Fleet Maintenance Plan P a g e | 25

Bus swaps that are performed on the lot are not counted as road calls. If the swap delays the bus from being on-time it will count as mechanical with applicable LD’s if more than 10 minutes late.

In addition, if any Facility has an issue with the LD’s being assessed or the classification of a road call (mechanical vs. nonmechanical) they will raise the issue with the Asset Management Administrator for a resolution before any LD’s are finalized.

Repairing the vehicle is necessary:

• If an out-of-service condition occurs on the bus, a repair is required.

• If a mechanic makes a repair, it is a road call.

• If a Transportation Supervisor is sent to repair a vehicle, he/she is acting in the role of a Mechanic and it is a road call.

• If a supervisor responds to a vehicle to investigate a Vehicle Operator complaint and finds no repair is necessary, it is not a road call. Non-mechanical personnel shall not be allowed to diagnose critical systems on the vehicle, such as but not limited to brakes, steering, and fire suppression system.

• If a Mechanic cannot duplicate the failure after troubleshooting, and no repair is needed, it is not a road call.

• The vehicle is unable to complete its scheduled revenue service.

• If the vehicle has left the yard when the failure occurs, it is a road call. If the failure occurs on the yard, it is not a road call.

• If the vehicle is deadheading, it is a road call.

Road Call Categories. Road calls fall into three categories: Mechanical, Non-Mechanical, and Other-Mechanical. All road calls shall be reported in an approved format as required.

Mechanical Road Call Category Definition. Mechanical road calls result from failure of components or systems that are essential to the core function of the vehicle. The purpose of identifying mechanical road calls is to identify those failures that are the responsibility of the maintenance department and best reflect their responsibility for the failure. Such systems include (but are not limited to):

• Engine

• Transmission

• Brakes

• Electrical

• Doors/Body

• Steering & Suspension

• Wipers/Accessories

• Wheelchair ramp/lift

• HVAC

Xpress Fleet Maintenance Plan P a g e | 26

Non-Mechanical Road Call Category Definition. Non-mechanical road calls result from failure of components or systems that are essential to the core function of the vehicle but are not a direct reflection of the quality of maintenance being performed in the shop and are not included in the MBRC metric. Such failures include (but are not limited to):

• Tires

• Accidents

• Vehicle Operator error

• Soiled interior

• Vandalism

Other-Mechanical Road Call Category Definition. Other-mechanical Road calls result from failure of components or systems that are considered outside of the core function of the vehicle. Failures on these systems will be categorized as mechanical or non-mechanical for purposes of trending but are not included in the MBRC metric. Examples would include:

• Communication Systems

• Surveillance Systems

• Revenue Collection Systems

Repeat Road calls. The service providers are responsible for tracking road calls and if a vehicle experiences a road call for the same reported issue two (2) times in a fourteen (14) day period, the vehicle must be removed and held from service until a thorough investigation is completed. Prior to returning the vehicle to service, the service provider must submit a written explanation of the root cause failure and associated repairs made.

ATL reserves the right to review the report and require additional investigation, including the immediate removal of the vehicle from revenue service.

6.8. Maintenance Mechanics/Technicians Qualifications and Training

The service providers shall demonstrate that they have enough trained and qualified maintenance personnel employed based on an industry standard or calculator to conduct all required preventative and corrective maintenance on the assigned ATL vehicles.

Maintenance repair staff

a) The Contractor shall employ (or subcontract) personnel to perform maintenance on ATL vehicles, equipment, and facilities. ATL requests the Contractor to use qualified mechanics / technicians for all vehicle repairs. ATL reserves the right to approve or reject a sub-contractual relationship for the maintenance of its equipment. If the proposer wishes to provide maintenance via subcontract, ATL will require evidence of the maintenance subcontractor’s capability and experience with transit rolling stock and/or the subject equipment.

Updated

Xpress Fleet Maintenance Plan P a g e | 27

Maintenance personnel assigned to work on ATL vehicles and equipment shall have thorough knowledge of:

• Large and small diesel revenue vehicle engines, transmissions and related components air, hydraulic, electrical and other systems, fire suppression and other safety systems, air conditioning systems, wheelchair lifts and ramps, destination signs and other electronics, and electronic fare collection systems.

• Methods and procedures used in servicing mechanical equipment

• Vehicle chassis and bodies.

• Tools, precision instruments, equipment, and procedures used in the general repair and maintenance of vehicle equipment.

• Decimals, fractions, and specifications related to vehicle maintenance.

• Fire suppression systems and other on-board safety systems.

• Shop safety policies and procedures.

• Road service safety, radio communication, and roadside repair protocol.

• Electric buses including but not limited to high voltage and low voltage systems, batteries, electrical components, pushing/towing, and charging.

• Proper use of personal protective equipment (PPE).

• Safety certifications that are required by the Contractor.

Master Mechanic

1) A Master Mechanic is a senior-level technician responsible for performing and overseeing complex diagnostics, repairs, and preventive maintenance on a variety of transit vehicles and equipment.

This position serves as a technical expert within the maintenance team, assisting with training, troubleshooting, and ensuring quality control across all transit vehicle maintenance tasks. The Master Mechanic plays a critical role in ensuring the fleet's safety, reliability, and performance. A Master Mechanic must have in-depth knowledge of engine systems, brakes, electrical components, diagnosis and repairs of complex mechanical and HVAC systems of transit vehicles, and routine preventive maintenance inspections and services according to the manufacturer's standard.

2) The Master Mechanic must have a minimum of five years of progressive experience in transit, or heavy-duty diesel, and must hold a minimum of two ASE Transit Bus Certifications and a high school diploma or GED. The Master Mechanic must demonstrate expertise in diagnostic, major system repairs, and electronic troubleshooting. The candidate must maintain certifications and recertification tests before the expiration date.

a. H2- Diesel Engine

b. H3- Drive Train

c. H4- Brakes

d. H5- Suspension and steering

e. H6- Electrical/Electronic System

f. H7- Heating, Ventilation, and Air Conditioning (HVAC)

g. H8- Preventive Maintenance and Inspection (PMI)

Xpress Fleet Maintenance Plan P a g e | 28

h. Class “A” Master Technician is required to have 5 or more years of experience

3) Any master mechanic who is required to perform a vehicle road test must possess a valid commercial driver license (CDL) with a passenger endorsement. This requirement ensures that all personnel conducting road tests are appropriately licensed and qualified to operate a transit vehicle in compliance with federal and state regulations.

Maintenance Mechanics (Technicians) – Level “A”

1) The Transit Maintenance Mechanics Level A is a highly skilled technician, and candidates are responsible for performing advanced diagnostics, repairs, and preventive maintenance on transit buses. This role required expertise in multiple systems, including diagnosing, troubleshooting, and repairing equipment. Inspect, maintain, overhaul, repair, and service diesel-powered equipment.

Repair and adjust fuel, ignition, electrical, and cooling systems, chassis, diesel and alternative fuel engines, drivetrains, brakes, HVAC, and advanced electronics. Mechanic Level A may serve as a lead on complex repair projects and mentor junior technicians.

2) The Mechanic Level A must have a minimum of four years of progressive experience in transit and heavy-duty diesel. The candidate must hold a minimum of one ASE Transit Bus Certifications and a high school diploma or GED. Must be proficient with diagnostic tools, service manuals and have formal training in diesel technology and automotive systems. The candidate must maintain certifications and recertification tests before the expiration date.

a. H2- Diesel Engine

b. H2- Diesel Engine

c. H3- Drive Train

d. H4- Brakes

e. H5- Suspension and steering

f. H6- Electrical/Electronic System

g. H7- Heating, Ventilation, and Air Conditioning (HVAC)

h. H8- Preventive Maintenance and Inspection (PMI)

3) Any mechanic classified as level A who is required to perform a vehicle road test must possess a valid commercial driver license (CDL) with a passenger endorsement. This requirement ensures that all personnel conducting road tests are appropriately licensed and qualified to operate a transit vehicle in compliance with federal and state regulations.

Maintenance Mechanics (Technicians) – Level “B”

1) The Transit Maintenance Mechanics Level B is a junior-level technician, and candidates are responsible for performing skilled maintenance and repair work on transit vehicles. This role includes diagnosing and repairing standard vehicle issues under moderate supervision and conducting preventive maintenance.