Attachment 7 - Sample Daily Log.xlsx
XLSX spreadsheet 121 KB Posted
- Solicitation number
- 19GE5026R0007
About this file
This file is a Sample Daily Log spreadsheet documenting various incoming calls to a government switchboard service, likely related to the associated federal contract opportunity for Regional Switchboard Services for U.S. Diplomatic Posts in Europe. The log contains detailed entries of caller interactions, categorized by call type including passport issues, medical emergencies, welfare inquiries, and general questions. Call types range from U.S. passport problems (lost/stolen/expired) to medical emergencies involving individuals in foreign countries, with most calls being either referred to websites, terminated, or transferred to an Emergency Duty Officer (EDO).
The related federal contract opportunity involves the Department of State seeking to award multiple firm-fixed-price, indefinite-delivery/indefinite-quantity (IDIQ) contracts for regional switchboard services. The solicitation (19GE5026R0007) allows for up to two contracts, with task orders to be issued based on specified quantities. Key submission dates include a deadline for questions by December 12, 2025, at 15:00 CET, and electronic offer submissions due by January 9, 2026, at 15:00 CET. Offers should be emailed to Contract Specialist Patticha Gruenbeck with specific subject line formatting.
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Text version
Sheet1
| Id | Date/Time | Type of Call | Embassy Location | Caller's First Name | Caller's Last Name | Country Code | Contact Number | Emergency? | US Citizen (Caller) | Caller's Location | Concerning? | Location of person call is concerning | Is "Someone else" a US Citizen? | "US Citizen Name?" | Non-US Citizen Name | Repeat Caller Reference Number: | Summary of Issue | Detail of issue/concern | Dispatch Outcome | __PowerAppsId__ | _PowerAppsid_ |
| U.S. Passport - Lost/Stolen/Expired but not life or death | Lost all documents passport, social security card will call back for email | ["Terminated Call"] | 42c8ebbc62ae4a7c8b670d12b3632323 | ||||||||||||||||||
| General Question/Inquiry | Caller was very upset and was looking for insight as to why her Aunt has not recieved her US benefits. | ["Referred to Website"] | 3001fa1070ad45c3aea7a40bc91d0a7e | ||||||||||||||||||
| Other Not Listed | Needs to speak to someone about SSI already sent email. Couldn't really understand what was needed. | ["Terminated Call"] | 2dbca5ea8f8344c38bd5d038658e819e | ||||||||||||||||||
| **Medical/Hospital | Alberto was calling on behalf of his friend, Aldo , whose son Anthony is in the hospital they think with minigitis and is in critical condition. They want to fly Anthony back to the US for treatment, they are unsure how to do that. Alberto asked if Aldo should call himself instead, then said he would get him to call. Alberto just wanted to make sure we would be able to help if Aldo had to step away to make the call. Aldo should be calling in just a little bit, so I did not transfer this call. | ["Terminated Call"] | 09d417fe6a1d492791c22fff353ff3eb | ||||||||||||||||||
| **Medical/Hospital | Father of Anthony is reporting his diagnoses of Meningitis. Anthony fell ill when they landed in Italy. They flew from Atlanta, GA. | ["Transferred to EDO/Emailed EDO"] | 855ecdf511984617b4baff486ab2430b | ||||||||||||||||||
| **Medical/Hospital | Reporting father having bad blood infection. Seeking guidance for medical attention/coverage. | ["Transferred to EDO/Emailed EDO"] | be528e697b894abb98ac729a30ca2353 | ||||||||||||||||||
| Foreign Passport | She had a question about her passport. | ["Referred to Website"] | 261ba496e1db4e4d8b7d2209b33081f2 | ||||||||||||||||||
| U.S. Passport - Lost/Stolen/Expired but not life or death | Caller had passport stolen, has flight back tomorrow. | ["Referred to Website"] | 2fe47926cacc42ecb8c2a4f1c273bae9 | ||||||||||||||||||
| U.S. Passport - Lost/Stolen/Expired but not life or death | She needs an appointment to renew her passport. | ["Referred to Website"] | 0390359e78de4d9ca8f840ffa6116a2a | ||||||||||||||||||
| U.S. Passport - Lost/Stolen/Expired but not life or death | Dual citizen flew with his Greece passport. He has been denied flight back to the US due to this. He is seeking an emergency passport | ["Referred to Website","Gave them guidance from Handbook"] | 7a2e9ac6ae5d4d749c6a1874fb121eb2 | ||||||||||||||||||
| General Question/Inquiry | Jennifer was calling on behalf of her friend, Moralis, who was robbed. Moralis is at the police station now filing a report. | ["Referred to Website"] | 839b5bbee50f4062a06c2b1567cf444e | ||||||||||||||||||
| KB2256 | Repeat Caller | Has more questions for duty officer. | ["Transferred to EDO/Emailed EDO"] | 2c1f7d0d666e4145be04050064147c3e | |||||||||||||||||
| **Welfare/Whereabouts or Missing Person | Her aunt is on life support and she needs to figure out how to get her assistance. | ["Transferred to EDO/Emailed EDO"] | 275ea49b689a4486b49b646b31483a11 | ||||||||||||||||||
| General Question/Inquiry | Caller is looking for an english speaking legal representative in Italy. | ["Gave them guidance from Handbook","Referred to Website"] | 82c0609c912d4b6e8a04c8b28fe231ce |
File details come from the government source that posted it. Updated .