Attachment 6- Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-26-R-00332
About this file
This is a Customer Satisfaction Survey form used as part of the past performance evaluation process for a Federal Aviation Administration (FAA) solicitation with reference number 697DCK-26-R-00332. The survey is distributed to customer references provided by contractors submitting proposals and must be completed and returned directly by the customer reference to anna.f.glover@faa.gov by a specified deadline for inclusion in the evaluation.
The survey contains four rating categories, each using a five-point Likert scale (Excellent=5, Very Good=4, Good=3, Needs Improvement=2, Unacceptable=1): overall service performance satisfaction; responsiveness to customer needs, requests, and complaints; problem-solving capabilities and follow-up of Operations Management; and performance of on-site employees providing facility services. Each rating category includes space for detailed comments. The form requires the customer reference to provide their organization name, contact information, phone number, and the date of completion. This template is designed to gather objective past performance data directly from existing customers rather than relying solely on contractor-provided references.
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Text version
Customer Satisfaction Survey
697DCK-26-R-00332
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .