Attachment 6 - Custodial Quality Assurance Customer Complaint.docx

DOCX document 23 KB Posted

Attached to
Kuwait Excess Property Management including MHE Maintenance and Custodial Services
Solicitation number
SP451021R0001
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ATTACHMENT 6

QUALITY ASSURANCE MONITORING FORM – CUSTOMER COMPLAINT

INVESTIGATION SERVICE or STANDARD:

RESULTS OF COMPLAINT/INVESTIGATION:

SURVEY PERIOD: ___________________ DATE/TIME COMPLAINT RECEIVED: _____________ ________ AM / PM SOURCE OF COMPLAINT:

_______________________________ (NAME)

_______________________________ (ORGANIZATION)

_______________________________ (PHONE NUMBER)

_______________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: _____________ _________ AM / PM CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ RECEIVED AND VALIDATED BY _______________________________________________________________________

PREPARED BY: ___________________________________ DATE: ______________________

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