Attachment 1 - APLs .docx
DOCX document 21 KB Posted
- Solicitation number
- SP451021R0001
- Issued by
-
Defense Logistics Agency
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 7 - Price Schedule - Amendment 2.xlsx | XLSX spreadsheet | |
| SF30_SP451021R00010002.PDF | ||
| SF30_SP451021R00010001.PDF | ||
| SF1449_SP451021R0001 (1).PDF | ||
| Attachment 4 - Custodial Service Frequency .docx | DOCX document | |
| Attachment 3 - Custodial Floor Area .docx | DOCX document | |
| Attachment 5 - Custodial Quality Assurance Monitoring .docx | DOCX document | |
| Attachment 7 - Price Schedule .xlsx | XLSX spreadsheet | |
| SF1449_SP451021R0001.PDF | ||
| Attachment 6 - Custodial Quality Assurance Customer Complaint.docx | DOCX document | |
| Attachment 2 - Equipment List .xlsx | XLSX spreadsheet | |
| Attachment 8 - Past Performance Questionairre.doc | DOC document |
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Text version
ATTACHMENT 1
Acceptable Performance Levels (APLs)
DELIVERABLE
STANDARD
MEASUREMENT
UNIVERSE
ACCEPTABLE
PERFORMANCE
METRIC
METHOD
OF
SURVEILLANCE
REDUCTION
FOR FAILED
APL
| Control Site Access |
| Authorized site access is accomplished in accordance with applicable DOD Directive and DLA Disp Svcs SOP |
| All personnel that access the site |
| No more than 1 reportable incident per month |
| COR Observations |
Review of Visitor Control Log 5-20% consideration of the value of the task order and past performance annotated
| Customer Scheduling |
| Receive customers IAW Directive and DLA Disp Svcs SOP and established Field Activity Large Metrics |
| All scheduled customers and walk-in customers |
| No more than 3 reportable incidents per month |
| COR Observations |
Customer Scheduler 5-20% consideration of the value of the task order and past performance annotated
| Kind, Count, Condition |
| Receipt of property (Kind, Count, Condition) is accomplished in accordance with applicable DOD Directive and DLA Disp Svcs SOP |
| All property |
| No more than 5 reportable incidents per month |
No NWRM incidents
| COR Observations |
| 5 – 20% consideration of the value of the task order and past performance annotated |
| Performance of Demil in Acceptable Manner |
| Demil is accomplished IAW applicable DOD Directive and DLA Disp Svcs SOP |
| All demil-required property |
| Rejection of fewer than 20 items for improper demilitarization per month. |
| COR Observations |
| 5 – 20% consideration of the value of the task order and past performance annotated |
| Pulling of Correct Property for Requisitions and Adequate Preparation of Requisitioned Property for Transportation |
| Accomplished IAW applicable DOD Directive and DLA Disp Svcs SOP |
| All property issue actions |
| No more than 1 reportable incidents per month |
| COR Observations |
| 5 – 20% consideration of the value of the task order and past performance annotated |
Storage of Property in Correct Assigned Location
| Property has an assigned location, is in the proper location and is properly stored/labeled. |
| Current inventory at DLA Disposition Services Kuwait site. |
| No more than 5 reportable incidents per month |
| COR Observations |
| 5 – 20% consideration of the value of the task order and past performance annotated |
Perform Daily Preventive Maintenance Checks for MHE Operated Equipment
| Daily inspection and completion of log. |
| All Government-furnished MHE utilized under the contract |
| 100% of all equipment has records updated prior to the use of equipment |
| Weekly COR review of contractor log |
| 5 – 20% consideration of the value of the task order and past performance annotated |
Loading, Unloading and Operation of MHE in Safe and Acceptable Manner
| Safe operation of MHE on a daily basis in accordance with DRMS 4160.14, Section 1, Chapter 3. |
| All incoming and outgoing shipments and movement of property utilizing MHE. Any operation of MHE. |
| No more than 5 reportable incidents per month and/or more than 5 incidents requiring DLA Disposition Services Kuwait site personnel to suspend operations or provide verbal warnings/directions to cease unsafe activities. |
| COR Observations |
| 5 – 20% consideration of the value of the task order and past performance annotated |
| Documentation Filed in Appropriate Location |
| Documentation filed in appropriate location within 15 calendar days of receipt in accordance with DRMS-I 4160.14, Paragraph C1.11. |
| All documentation received during period being inspected. |
| No more than 5 reportable incidents per month with 100% accountability of records |
| COR Observations |
| 5 – 20% consideration of the value of the task order and past performance annotated |
UNIVERSE
ACCEPTABLE
PERFORMANCE
LEVEL
METHOD OF
SURVEILLANCE
REDUCTION
FOR FAILED
APL
| Timely and Complete Preventive Maintenance |
| Preventive Maintenance of All Items on Attachment 6 |
| Completion within 15 calendar days |
| No more than 3 instances where items fail to meet contract performance level during entire contract performance, including options |
| COR Observations |
| 5 – 100% consideration of the value of maintenance and past performance annotated. |
| Unscheduled Maintenance and Repairs |
| Equipment Operational in Timely Manner |
| Completion within 72 hours after notification |
| No more than 3 items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance. |
| COR Observations |
| 5 – 100% consideration of the value of the unscheduled maintenance or repairs and past performance annotated. |
Ordering of parts and tracking orders
Place order and track delivery of order
| Timeliness of order deliveries. |
| No more than 40 late call order part deliveries per contract period. |
| COR Observations |
| 5 – 100% consideration of the value of the orders placed and tracked. Past performance annotated. |
| Contractor shall maintain all equipment to OEM standards and specifications |
| Equipment to be maintain to fully operational capability. |
| Completion within 72 hours after notification and/or once parts received. |
| No more than 3 items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance. |
| COR Observations |
| 5-100% consideration of the value of the maintenance and repair. Past performance annotated. |
| Contractor shall maintain all generators and lights sets in an above average state of repair. |
| Generators and Floodlight sets to be fully mission capable |
| Completion within 72 hours after notification and/or once parts received. |
| No more than 3 items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance. |
| COR Observations |
| 5-100% consideration of the value of the maintenance and repair. Past performance annotated. |
| Emergency Equipment Repair |
| Emergency equipment repairs within two hours, 24 hours a day, seven days a week until completed or unless otherwise approved by the COR. |
| Completion within two hours of notification or unless otherwise approved by the COR |
| No more than 3 items requiring maintenance or repair exceeding the timeframe per period of performance. Failure to meet APL allowed once per contract annual period of performance. |
| COR Observations |
| 5-100% consideration of the value of the maintenance and repair. Past performance annotated. |
UNIVERSE
ACCEPTABLE
PERFORMANCE
LEVEL
METHOD OF
SURVEILLANCE
REDUCTION
FOR FAILED
APL
Contractor shall clean work area daily.
| All contractor work areas to be kept clean. |
| All work areas. |
| No more than 3 observations per contract option period. |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
| Sweep/dust mop accessible floors including removal of dirt, dust, debris, spider webs, etc. from corners. |
| General Industry Standards |
| All affected floors. |
| No more than 3 deficient observations per contract option period. |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
| Sweep/dust/wipe down the affected walls from dirt, spider webs, etc. |
| General Industry Standards |
| All affected wall areas. |
| No more than 3 deficient observations per contract option period |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
| Sweep/dust/wipe down all horizontal surfaces such as windowsills, window blinds, door frames, handrails, tables, desks, partitions, etc. |
| General Industry Standards |
| All affected areas. |
| No more than 3 deficient observations per contract option period |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
| Trash collected and properly disposed of in all affected areas, office buildings, office work areas, lunchroom, restrooms, etc. |
| General Industry Standards |
| All affected areas. |
| No more than 3 deficient observations per contract option period |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
| Trash collected and properly disposed for all affected areas in the outside administrative building areas and outside perimeter fence. |
| General Industry Standards |
| All affected areas. |
| No more than 3 deficient observations per contract option period |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
UNIVERSE
ACCEPTABLE
PERFORMANCE
LEVEL
METHOD OF
SURVEILLANCE
REDUCTION
FOR FAILED
APL
| Clean and disinfect all surfaces of the restrooms such as sinks, toilets, lavatories, fixtures, dispensers. |
| General Industry Standards |
| All affected areas. |
| No more than 3 deficient observations per contract option period |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
| Fill/refill all dispensers in restrooms with supplies such as toilet paper, paper towels, soap, etc. |
| General Industry Standards |
| All affected areas. |
| No more than 3 deficient observations per contract option period |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
| Unless otherwise notified, trash shall be emptied from all outside wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free. |
| General Industry Standards |
| All affected areas. |
| No more than 3 deficient observations per contract option period |
| COR Observations and Inspections |
| 5 – 20% consideration of the value of the orders placed and tracked. Past performance annotated. |
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