Attachment 5 PWS W9127Q-22-R-0007 Work for Warriors.pdf

ATTACHMENT 5 - PERFORMANCE WORK STATEMENT

MS NG EMPLOYMENT OUTREACH SERVICES

W9127Q-22-R-0007 WORK FOR WARRIORS

PERFORMANCE WORK STATEMENT (PWS) FOR

Work for Warriors

1.1 General: This is a non-personnel services requirement to provide Outreach Support Services to MSARNG Service Members and their Families. The government shall not exercise any supervision or control over the contractor employees performing the services herein. Such Contractor employees shall be accountable solely to the contractor who is responsible to the government. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Employment Outreach Services, as defined in this PWS. The goal of this effort is to develop the "Work for Warriors Mississippi" (WFWMS) into the cornerstone program capable of handling the current caseload using scalable strategies and techniques as demand increases.

1.2 Scope: The contractor shall establish a regionally based employment outreach program to service, network, and support the Service Members (SM) and their families of all branches and components located within Mississippi. Particular emphasis is on: providing outreach to service members of all Reserve Components their immediate Family members to provide employment assistance, education benefits, retention incentives, transition services, and track each customer's interaction and provide career support, development, and maintenance of civilian-based careers. Specific services include resume writing assistance, social networking, and interview skills (coaching). The contractor's task includes all functions necessary to sustain and develop the Work for Warriors Mississippi (WFWMS) Employment Outreach Program as a sustainable resource and service. Special emphasis is on knowledge, skills, and abilities in employment networking and workforce industries to provide;

employment assistance, education benefits, retention incentives, and career counseling. Specific services include resume writing assistance, social networking, and interview coaching. The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control, and non-personal services necessary to perform Outreach Support Services as defined in this PWS, except as specified in Part 3 as Government Furnished. The contractor shall perform to the standards specified herein.

1.3 Background: The Mississippi Army National Guard Work for Warriors (WFWMS) Employment Team requires contractor support to manage all aspects of an Employment Outreach Program designed to identify Mississippi National Guardsmen, Reservists, Veterans, Service Members, and Families eligible for support and provide them with information on available benefits and connect them with sources of support/services. While various programs support Mississippi’s military community, WFWMS which falls under the Military and Family Readiness Branch of the Mississippi National Guard (MSNG), has become one of primary resources for MS’s SMs and families. WFWMS specializes in; resume writing and review, interview skills, professional networking, skill-building for gainful employment, and assistance with other government-backed programs. Understanding the relationships between quality employment, financial stability, retention, and other key life stressors, Mississippi has sought out successful programs with qualifying and verifiable performance metrics that target unemployment within military communities. The Work for Warriors Employment Outreach Program was established in 2020, and to date is the best model and platform to reduce unemployment rates and accomplish its stated mission.

1.4 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months.

1.5 This PWS conveys the basic requirements, performance standards, and assessment measures. When stated in the PWS, performance standards provide a general basis for measuring the performance for each requirement.

1.6 The Contractor shall perform in accordance with (IAW) the requirements of this PWS. The service requirements are summarized into performance objectives.

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement when applicable.

1.7 General Information:

1.7.1 Place and Performance of Services: not to exceed 40 hours per week.

The contractor shall provide services between the hours of 0600 am to 1800 pm Central Standard Time Saturday through Friday, except on recognized U.S. holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Services will also be required during drill weekends and training periods between the regular hours of operations to be estimated at 10 hours a day. The contractor may flex employee hours to remain within a 40-hour week when weekend services are required. Government will provide drill dates when services are required NLT 30 days in advance.

1.7.2 The contractor shall at all times maintain an adequate workforce as detailed in TABLE 1 below, for the uninterrupted performance of tasks as defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

Flexibility in schedule is required to accommodate meetings with program participants and scheduled Outreach events. Performance shall be required at various locations across Mississippi, including but not limited to Military Family Readiness Offices located in Jackson, MS, and to any of the other 64 National Guard Armories and Bases

TABLE 01:

AREA of COVERAGE CATEGORY OFFICE BASE

Region 1 Northeast MS Employment Coordinator Tupelo/Starkville, MS

Region 2 Northwest MS Employment Coordinator Grenada, MS

Region 3 Central MS Employment Coordinator Jackson/Meridian, MS

Region 4 South Central MS Employment Coordinator Hattiesburg, MS

Region 5 South MS Employment Coordinator Gulfport, MS

Statewide Career Technical Specialist Camp Shelby, MS

Statewide Marketing Coordinator Jackson, MS

Marketing Assistant /

Statewide System Administrator Jackson, MS

1.7.3 Telework: The Government may permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the government.

1.7.4 Unscheduled gate closures by the Security Police may occur, causing all personnel entering or exiting a closed installation to experience a delay.

Unscheduled gate closures cannot be predicted or prevented.

Contractors are not compensated for unexpected closures or delays.

Vehicles operated by contractor personnel are subject to search according to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee's installation driving privileges.

1.7.5 The contractor's employees shall become familiar with and obey the installation rules and regulations, including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance.

The government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the contractor from responsibility for the total performance of this contract.

1.7.6 Recognized Holidays: The following are recognized United States (U.S.)

holidays. The contractor shall not perform services on these days:

New Year's Day: January 1st Martin Luther King, Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day: July 4th Labor Day Columbus Day Veteran's Day: November 11th Thanksgiving Day Christmas Day: December 25th

1.8 Quality Control (QC): The Contractor shall develop and maintain an effective

Q.C. Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure the non-recurrence of defective services. The Contractor's QCP is how it assures itself that its work complies with the contract requirements. At a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer's (K.O.'s) acceptance in writing of any proposed changes to its QCP.

1.9 Quality Assurance (QA): The Government will evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan primarily focuses on what the government will do to ensure that the contractor has performed according to the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.10 Installation Access and Security Requirements.

The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR.

The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by the Department of Defense (DoD), Headquarters Department of Army (HQDA), and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the government may require changes in contractor security matters or processes.

1.10.1 The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract.

Contractor personnel must wear or prominently display installation identification badges or contractor-furnished contractor identification badges while visiting or performing work on the installation.

1.10.2 For contractors that do not require a CAC but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.10.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 15 calendar days after the contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://www.mepcom.army.mil/Home/Contractors/

1.10.4 iWATCH Training: The Contractor and all associated subcontractors with an area of performance within an Army controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This locally developed training shall inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the K.O. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training. https://www.mepcom.army.mil/Home/Contractors/

1.10.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and https://www.mepcom.army.mil/Home/Contractors/ https://www.mepcom.army.mil/Home/Contractors/ recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call, they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information.

The contractor shall abide by all Government regulations concerning the authorized use of the government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.10.6 Use of Government Information Systems (I.S.) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infrastructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor is not required to access Government networks or other Information Systems at this time. However, as Best Practices, Contractor employees should:

1.10.7 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.10.8 Protect I.S. and I.S. peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.10.9 Practice safe network and Internet operating principles and take no actions that threaten the system's integrity or network.

1.10.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS)

224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor's violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.10.11 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.10.12 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the government are lost or misplaced or used by unauthorized persons. No keys issued by the government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering essential control in the QCP.

1.10.12.1 The Contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.10.12.2 In the event keys other than master keys are lost or duplicated, the contractor shall, upon direction by the K.O., re-key or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform re-keying. When the government replaces or re-keys the locks, the government will deduct the total cost of lock replacement or re-keying from the contractor's monthly payment. If a master key is lost or duplicated, the government will replace all locks and keys for that system and deduct the total cost from the monthly payment due to the contractor.

1.10.12.3 The contactor shall prohibit using the government-issued keys/key cards by any persons other than the contractor's employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit the entrance of persons other than contactor employees engaged in the performance of services in those areas or personnel authorized entrance by the K.O.

1.10.12.4 Lock Combinations: The Contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer need to know such combinations. These procedures shall be included in the Contractor's

QCP.

1.10.13 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post-award conference convened by the K.O. in accordance with FAR 42.5. The K.O., COR, other Government personnel, and key personnel as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the K.O. will apprise the contractor of how the government views the contractor's performance, and the contractor shall apprise the government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the government. Contractor attendance at these meetings shall be at no additional cost to the government.

1.10.14 Contract Manager (CM): The contractor shall designate a CM in writing who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the K.O. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure the adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the K.O. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the contractor's expense.

The CM shall serve as a liaison between the COR and the contractor.

1.10.15 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not apparent to third parties are required to identify themselves to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor's status as a "contractor" shall be predominantly displayed in all correspondence types (to include signature blocks on email) and dealings with government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name, and "contractor" displayed.

1.10.16 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons.

Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract, procure commercial sex acts during the period of performance of the contract, or use forced labor in the performance of the contract. The contractor shall notify its employees of the United States Government's zero-tolerance policy and the actions taken against employees. The contractor shall take appropriate action, including termination, against employees or subcontractors that violate the U.S. Government policy as described in FAR 22.17.

1.10.17 Travel to other locations in Mississippi may be required in order to meet deliverables of this contract. All travel requirements (including purpose, plans, agenda, itinerary, or dates) shall be pre-approved by the government and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with allowable cost rules for contractor's travel and transportation allowances IAW Part 31 of the Federal Acquisition Regulation (FAR). Supporting documentation for travel billed will be provided with travel invoice. Actual modes of transportation and costs shall be agreed to in advance of the travel which will be reimbursed on a cost basis upon timely receipt of the invoice and supporting documents in Wide Area Work Flow.

1.10.18 Contractor Travel is required and essential to the success of the Work for

Warriors Mississippi. Contractor will travel to locations, including but not limited to Military Family Readiness Branch Offices located in Jackson, MS, and any of the other 64 National Guard Armories across the state of Mississippi. Travel will be necessary to attend industry-specific informational meetings, internal and external meetings, briefs, and other performance related events. Some overnight stays may be required.

1.10.19 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, including the source codes of any software produced under this contract, shall be government-owned and are the government's property, with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the K.O.

All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other Government rights. All plans, media, content, and items purchased to support the WFWMS program shall be owned by the MSNG and returned or forfeited upon request or end of the contract.

1.10.20 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information, or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the K.O.

immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and promptly submit a plan to the K.O. to avoid or mitigate any such OCI. The contractor's mitigation plan will be determined to be acceptable solely at the discretion of the K.O. In the event the K.O. unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the K.O.

may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements, which may be affected by the OCI.

2. Definitions and Acronyms:

2.1 Definitions:

Contractor: A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

Defective Service: A service output that does not meet the standard of performance associated with the PWS.

Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

Contracting Officer: A person with the authority to enter into, administer, and or terminate contracts and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR): A COR is an employee of the U.S.

Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and state the scope of authority and limitations. This individual has the authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Key Personnel: Contractor personnel evaluated in a source selection process may be required to be used in the performance of a contract by the PWS. When key personnel is used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security: Actions that prevent the loss or damage of Government property.

Quality Assurance: The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology for surveillance of contractor performance.

Quality Control: The contractor takes all necessary measures to ensure that the quality of an end product or service shall meet contract requirements.

Subcontractor: One that enters into a contract with a prime contractor. The government does not have privity of contract with the subcontractor.

Workday: The number of hours per day the contractor provides services in accordance with the contract.

Workweek: Is defined as Saturday to Friday, unless specified otherwise.

Lead: Any service member, veteran, or DEERS eligible dependent residing within the State of Mississippi.

Community Event: Any Townhall/Commission meeting, professional organization, Committee, etc., that can contribute to the MSNG WFWMS program.

Customer: Any service member, veteran, or DEERS eligible dependent residing within the State of Mississippi actively seeking employment opportunities.

Employment Partner: Any corporation, small business, or professional organization that can contribute to the MSNG WFWMS employment network.

Employment Resource Event: any gathering of two (2) or more employment partners and two (2) or more customers.

Management Development Plan (MDP): A strategic plan outlining the steps, data, and resources a team will use to achieve a shared objective.

Customer Relationship Management: refers to all strategies, techniques, tools, and technologies used by enterprises or organizations for developing, retaining and acquiring customers.

2.2 Acronyms

AEI Army Enterprise Infrastructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative CRMT Customer Relationship Management Tool DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense EP Employment Partner FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance MDP Management Development Plan IS Information System(s) KO Contracting Officer MSNG Mississippi National Guard MSARNG Mississippi Army National Guard NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan

QC Quality Control QCP Quality Control Program RIO Reintegration Branch ROI Return on Investment SMFP Service Member and Family Programs SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD (I) Under Secretary of Defense for Intelligence WFWMS Work for Warriors Mississippi

3.0 Government Furnished Property: Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, and other items necessary to maintain an office environment.

3.2 Materials: None

3.3 Equipment: None

3.4 Services: None

3.5 Utilities: All utilities in the facility will be available for the contactor's use in the performance of this contract. The contractor shall instruct employees in utility conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 Contractor shall provide mobile computers or tablets, with software to facilitate daily outreach case management, and cell phones with wifi, and hot spot capability.

4.2 General: Except for those items specifically stated to be Government- Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in this Performance Work Statement

5.0 Requirements: The Contractor shall:

5.1 Overall Contractor responsibilities Contractor shall develop and manage all aspects of the MSNG employment outreach program known as Work For Warriors MS including but not limited to; staffing, management, training, research, and development, and education to manage and continue to grow the Employment Outreach Program, also known as Work for Warriors Mississippi.

5.1.1 Ensure services provided are available to all: Service Members, DEERS eligible family members, and prior service veterans that reside within Mississippi.

5.1.2 The overall campaign, mission, execution and resources of the WFWMS shall partner with and support the sister programs of the MSNG Military and Family Readiness Branch. This will include data sharing, joint data mining, shared marketing campaign, and representation upon request.

5.1.3 Program Management and Development Plan (MDP): Submit an approved written MDP to be implemented over the POP and developed in collaboration with the MSNG MFRB to the COR, NLT than thirty (30) business days after contract award.

5.1.3.1 MDP shall include the regions serviced, implementation strategy, work processes, branding, marketing, quarterly goals, monthly goals, yearly goals, milestones with schedule, report list, data mining, reporting schedule, and tools utilized to meet the requirements of this PWS.

5.1.3.2 Implementation Strategy shall include: the regions serviced, implementation strategy, work processes, branding, marketing, quarterly goals, monthly goals, yearly goals, milestones with schedule, report list, data mining, reporting schedule, and tools utilized to meet the requirements of this PWS.

5.1.3.2 Reports shall include the data metrics that support the agreed-upon goals in the MDP and encompass the monthly, quarterly, and yearly periods. The delivery schedule shall be included in the MDP and approved by the COR. This is not all-inclusive and is subject to change based on the needs of the MSNG.

5.1.3.3 Requested changes/amendments to the MDP will be approved by COR a minimum of five (5) working days prior to the change effective date.

5.1.3.4 The contractor shall comply with all approved practices and strategies within the approved MDP.

5.2 Information & Cellular Technology:

5.2.1 Contractor shall be required to furnish/purchase sufficient information technology equipment and cellular technology to outfit contract related personnel.

This equipment shall include tablets (approximately 14), cellular phones (approximately 8), Wi-Fi or Hot Spot (5G) capabilities for connection away from the main duty station, projectors are necessary to conduct meetings or training of potential clients. IT equipment must have sufficient capabilities to connect, store, and run standard applications commonly used in today’s traveling workforce, including the applications mentioned below.

5.2.2 After contract award, Contractor will submit a listing including costs, of intended IT & cellular products to be purchased. Once approved by the

Contracting Officer and the COR, Contractor can order the items and upon receipt of items, Contractor may submit an invoice via WAWF for reimbursement for these expenses. Contractor is responsible for purchasing these items with reimbursement by the Government at cost. This technology and associated applications will become Government Property at the conclusion of this performance period.

5.2.3 Currently the Work for Warriors Program utilizes ZoHo as its Customer Relationship Management (CRM) software to be used daily by the Contractor to track leads, data mining, Return on Investment (ROI) analysis, and strategic planning. Contractor shall be responsible to acquire necessary ZoHo licenses to accommodate 120 days (4 Months) of ZoHo services. Similar to the IT products, the contractor will have the opportunity for reimbursement by the Government of actual costs related to ZoHo software application.

5.2.4 The Government is currently in the process of acquiring a new CRM and will soon transition to SalesForce once configuration to Work for Warriors is established. At which time the Government will provide the contractor access and use of the SalesForce application via appropriate licenses.

5.3 – Training and Confidentiality

5.3.1 Staff Training Requirements The contractor will allow the Employment Coordinators, Career Technical Specialist, and the Marketing personnel to attend periodic job related training that will enhance their current skills, certifications, and resources as these relate to these services. Government must preapprove this training. All efforts should be made to utilize local or on-line training as much as possible.

5.3.3 Maintain strict confidentiality of all information related to Service members and their Families. Health Insurance Portability and Accountability Act (HIPAA) Privacy Regulations will be strictly followed to ensure confidentiality and right to privacy is maintained.

5.3.4 The contractor shall not remove any personnel records on any Service Member or their Family member; any personally identifiable information (PII) will be secure at all times and protected from disclosure unless otherwise legally authorized.

5.4 Services Categories required and their specific sub-requirements are identified in the following four (4) categories:

Employment Coordinator, Career Technical Specialist, Marketing Coordinator System Administrator.

5.4.1 Employment Coordination Services (EC) (minimum of 5 positions):

Shall be regionally located as approved and stated in MDP, coordinating, engaging potential EP agencies and corporations in order to optimize customer experience in gaining quality, skilled full-time and long-term employees.

Locations shall be:

AREA of COVERAGE CATEGORY OFFICE BASE

Region 1 Northeast MS Employment Coordinator Tupelo/Starkville, MS

Region 2 Northwest MS Employment Coordinator Grenada, MS

Region 3 Central MS Employment Coordinator Jackson/Meridian, MS

Region 4 South Central

MS

Employment Coordinator Hattiesburg, MS

Region 5 South MS Employment Coordinator Gulfport, MS

Employment Coordinator Tasks Include, but are not limited to:

• Conduct surveys on established ROI metrics as agreed upon in MDP, and update CRM System for data tracking and analysis as required in the MDP.

• Conduct an initial needs assessment with each client to determine support/assistance needed (i.e. Immediate job placement, career counseling, and skills transference). Drafted survey questions shall be submitted in MDP.

• Prepare weekly, monthly, and quarterly reports on the progress of each regional program identifying outreach efforts, current number of partners, current number of customers, job seekers, marketing efforts success, and other data to support reports delivered to the COR in compliance with MDP.

This is not all-inclusive and is subject to change based on the needs of the

MSNG.

• Provide onsite services to all units within each region/territory quarterly.

• Develop an ongoing outreach strategy for providing clients with information regarding services and referrals in respective region. Plan shall use established techniques, processes and tools set by PWS. Plan shall be provided to the WFWMS manager and reviewed for compliance with local policy and strategy.

• Provide transitional services to assist clients who are returning from full-time military service and re-entering the civilian workforce.

• Establish network with various community alliances, community working groups, task forces, trade schools, and other academic institutions that exist to provide information and resources that connect individuals, groups, and organizations for employment opportunities.

• Provide employment assistance to clients throughout the deployment cycle, including information about military educational benefits as applicable.

• Provide career support, development, and maintenance of civilian based careers services. Services shall include all skills required from application process to retention of jobs to include resume writing assistance and interview skills training.

• Attend Yellow Ribbon Program (pre and post) events and provide program materials throughout a MSNG deployment cycle.

• Conduct regular site visits to develop relationships and stay up to date with EP’s operation changes to better-fit clients to employment opportunities.

5.4.1.1 Employment Coordinator Deliverables - Tracking and Reports. The Contractor shall:

• Attend 60% local DRU/BN/UNIT drills, and Government sponsored events to provide clients with the skills necessary to access local employment and education. Topics shall include all aspects of employment and education skills requirements, including resume assistance, job search solutions, and education availability.

• Provide list of local events 30 days before event for approval.

• Match each eligible lead with a minimum three (4) jobs according to skills, ability, and needs from employer/partners of the Mississippi military network within the first 30 days of request for support.

• Generate a minimum of ten (10) hires each quarter per region.

• Review and assist S.M.s with improvements on at least 18 resumes per month.

• Conduct at least two (2) regional job and resource fairs per year, host one

(1) per year, and participate in pertinent Veteran events to brief information about the WFWMS resources available to that region.

• Conduct site visits to potential employers as well as county, city, and state agencies within the assigned geographical area to gain insight to potential services that WFWMS can provide.

• Be knowledgeable regarding other services available through MSNG Military Family Support Branch and the G1Office (Recruiting and Retention and Education and Incentives services) and provide referrals and information resources as necessary.

• Provide an electronic report of all meetings attended to include the persons who attended the meeting, the location, the number of people, the type of meeting, the type of people briefed like soldiers, airmen, and family members and veterans and the programs benefit.

• Conduct interviews with service members to collect and compile assessment data. Provide career assessment, guidance and assistance to identify career tracks and training opportunities. Identify service members employability status and develop an individualized plan to strengthen the individual's career and employment opportunities.

• Provide a monthly progress reports of referrals services provided and the status of said referrals (including any and all follow-up contacts).

• Partner with the Employment Support Specialist and refer at least two (2) companies to sign a Statement of Support (SOS) for ESGR and confirm each participating company as a Certified Military Employer, with criteria including the size, location(s), number of employees, number of hires, and hiring condition.

• Brief all Reserve Component units in his/her region during the monthly training event to educate service members on Work For Warriors Mississippi (WFWMS) and how they can receive needed support.

• Build relationships with Active Duty Transition Assistance Program (TAP) Coordinators in the E.C.'s region at the various Active Duty installations in Mississippi (two locations) to become an additional resource for job seekers.

5.4.1.2 Employment Coordinator Recommended Experience and Education

• bachelor’s degree in workforce development, workforce education, human resources, public administration or a related field. Or a combination of education and/or experience.

• In lieu of degree three years’ experience in; professional employment staffing, workforce development/education, recruiting, technical/vocational staffing, military education services, human resources, or employment engagement.

• Skilled with basic computer operation and standard software platforms such as Microsoft Office Suite, Microsoft Office 365, and Adobe Creative Cloud Suite.

• Works well with National Guard, Reserve Component service members, spouses, and interagency staff.

• Basic knowledge of the military organizational structure, its occupational specialties and the correlation to the civilian workforce.

5.4.2 Career Technical Specialist Tasks Include,:

• The Career Technical Specialist (minimum of 1 position) will be regionally located and will operate out of a location that is agreed upon by the Government and Contractor based on the needs of the government.

However, will require statewide coverage of service.

• The Career Technical Specialist will provide transitional services to assist service members who are returning from full-time military service and re-entering the civilian workforce that are interested in a career that includes but is not limited to; in the building, industrial, welding, mechanical trades, or the commercial driving industry.

• Conduct an initial needs survey with each client to determine support/assistance needed (i.e. Immediate job placement, career counseling, and skills transference). Drafted survey questions shall be submitted in MDP.

• Prepare weekly, monthly, and quarterly reports on the progress of each trade skills apprenticeship program statewide identifying outreach efforts, current number of partners, current number of customers, and other data to support reports delivered to the COR in compliance with MDP. This is subject to change based on the needs of the MSNG.

• Develop and maintain relationships with universities, trade schools, career technical centers, school districts, and state apprenticeship offices to evaluate and develop programming that aligns with the service member population and workforce trends within the state and Workforce Innovation and Opportunity Act (WOIA).

• Work with affiliated military programs and installation personnel to coordinate, promote, and host educational courses, webinars, workshops, and certification courses within the military network and community.

• Act as a liaison with the MSNG education offices, state universities, applied trades programs, communities, to refer service members and their dependents to educational materials, platforms and personnel for assistance.

• Provide employment assistance to clients throughout the deployment cycle, including information about military educational benefits as applicable.

• Provide career counseling support, development, and maintenance of civilian based careers services. Services shall include all skills required from application process, to retention of jobs to include resume writing assistance and interview skills training.

• Attend Yellow Ribbon Program events and provide program materials throughout a MSNG deployment cycle.

• Conduct regular site visits to develop relationships, and stay up to date with EP’s operation changes to better-fit clients to employment opportunities.

5.4.2.1 Career Technical Specialist Deliverables - Tracking and Reports. The Contractor shall:

• Attend 60% local DRU/BN/UNIT drills, and Government sponsored events to provide clients with the skills necessary to access local employment and education. Topics shall include all aspects of employment and education skills requirements specifically in the mechanical trades, industrial, or Commercial Driving Industry(CDL) including resume assistance, job search solutions, and education availability.

• Provide list of local events 30 days before event for approval.

• Match each eligible leads with a minimum three (2) jobs according to skills, ability, and needs from employer/partners of the Mississippi military network within the first 30 days of request for support.

• Generate a minimum of twenty (15) hires across all five (5) regions annually.

• Review and assist S.M.s with improvements on at least 20 resumes annually.

• Support/Conduct at least two (2) regional job and resource fairs per year, host/co-host one (1) per year, and participate in pertinent Veteran events to brief information about the WFWMS resources available to that region.

• Refer eligible members to training, supportive services, and educational opportunities.

• Conduct site visits to county, city, and state agencies within the assigned geographical area to gain insight to potential services that WFWMS can provide in the industrial and mechanical trade skills industry.

• Be knowledgeable regarding other services available through MSNG Military Family Support Branch and the G1Office (Recruiting and Retention and Education and Incentives services) and provide referrals and information resources as necessary.

• Provide an electronic report of all meetings attended to include the persons who attended the meeting, the location, the number of people, the type of meeting, the type of people briefed like soldiers, airmen, and family members and veterans and the programs benefit.

• Conduct interviews with service members to collect and compile assessment data. Provide career assessment, guidance and assistance to identify career tracks and training opportunities. Identify service members employability status and develop an individualized plan to strengthen the individual's career and employment opportunities.

• Provide a monthly progress report identifying referrals services provided and the status of said referrals (including any and all follow-up contacts).

• Partner with the Employment Support Specialist and refer at least two (1) companies to sign a Statement of Support (SOS) for ESGR and confirm each participating company as a Certified Military Employer, with criteria including the size, location(s), number of employees, number of hires, and hiring condition.

• Brief all Reserve Component units in his/her region during the monthly training event to educate service members on Work For Warriors Mississippi (WFWMS) and how they can receive needed support.

• Build relationships with Active Duty Transition Assistance Program (TAP) Coordinators in the E.C.'s region at the various Active Duty installations in Mississippi (two locations) to become an additional resource for job seekers.

5.4.2.2 Career Technical Specialist Recommended Experience and Education

• Bachelor’s Degree and three (3) years as classroom instructor, skills training lead, journeymen to apprentice(s), in one of the following; building, industrial, welding, mechanical trades, or the commercial driving industry at an accredited university, junior college, technical college or trade school. A combination of education and/or experience is acceptable.

• In lieu of education has achieved a level of technical competence equivalent to that of an Instructor or similar level of proven competency as a vocational teacher or comparable teaching position in a vocational training program for career or technical occupations or three (3) years directly related work experience, technical/vocational staffing, military education services.

• Exceptional written and verbal communication skills, strong technical writing fundamentals, basic project management skills, proficient with Microsoft Office, and Adobe Creative Cloud Suite.

• Demonstrated self-starter, ability to prioritize, detail-oriented, organized and strong time management skills. Communicates effectively with other technical roles (operations stakeholders), Comfortable with working independently,

• Demonstrate behaviors that match technical training values, be a role model for development program participants, Practical experience working with cross functional teams, Comfortable in a demanding, fast-paced, ever-changing work environment.

5.4.3 Marketing Coordinator Services Tasks Include, but not limited to::

• The Contractor and MSNG will…